location, ease of parking, style of room

paper towels in kitchen. garbage cans in kitchen, bedroom, living areas.

thought the price was a little expensive for the area and we were disappointed the bar was open until 11:00 pm

paying xtra for wifi, only there to sleep so barely used plus xtra charge is a waste of money

i loved the location, the staff were pleasant and the parking was free

had to go to laundry room for more

filthy laundry room

i also wish laundry rooms were kept better

we would have liked a handicap bar in the tub, although the surface was not real slick

many kids, but that was most likely circumstantial due to events in the area

pet fee is incredibly high, extra charges for laundry room

breakfast and wifi nice additions

would love it if the spa worked in the pool area but not a big deal.

able to bring all of our 5 pets, staff friendly and helpful, clean rooms and facility

the pool area was uncomfortably hot. the fans didn't work and there were no lights on.

no laundry and the breakfast was way overpriced.

also the fragrances in the cleaning and / or laundry products were strong, overbearing and may be unhealthy

pool and hot tub, rooms were nice, easy check in and out

that the pool was only open until 10pm!

dislike the pool being out in the open. very poor design. the noise of kids in the pool woke me.

laundry machines out of service

this hotel does not have the nicest rooms, my kids loved the pool area

my kids loved the pool, the room was comfortable for the days we stayed.

the gym was run down, no cleaning supplies to wipe down the equipment and the television did not work

traveled with a pet, double the rate than any other place i stayed

to laundry'extremely noisy'doors banging all the time

small gym was a plus

staff, very clean room, comfortable bed, the suite made it nice for the kids to have their own television at

like the included breakfast though with covid it wasn t as good as usual

bed, the suite made it nice for the kids to have their own television at night, kids enjoyed the pool, and

the bar on site

breakfast staff was super nice clean hotel bar connected in a good area

pet friendly room

the bar next to the hotel. and the staff

lucky's bar and grill - attached - is also

laundry was on main level in very well lit room so i felt safe when i had to go do laundry at

great breakfast. love having the kitchen. clean. friendly staff.

was plenty of room and a large kitchen & bath

so if the kitchen could be stocked with a scissors that would be handy

shopping stores and gas station and that it wasn t far to get to the mail of america and the pool was very

the food at the bar was really good and service was outstanding

that it was pet friendly

on site actual gym. wait staff at bat was very friendly

so that's a plus considering how many kids running around

staff allowed a group of hockey kids to play hockey in the main hall for several hours until 10:00 at night

hot breakfast items were cold

friendly staff, great pool, excellent breakfast

breakfast was excellent, but was surprised that there was no meat { bacon/ sausage } offered!

small parking lot for big vehicles.

the lodging and the breakfast were more than enough for our visit.

no laundry facilities.

worst stay they had no laundry on site no good housekeeping and no vending machines and always had trouble with

laundry smell

no guest laundry facilities. only one very slow elevator.

liked that it has breakfast and a place where you can do laundry in the hotel

smart design, new amenities,access to decent bar and grill, nice gym equipment

pool was a little cold

pool was pretty small to be shared between 2 facilities.

wifi services weren t the greatest. didn t watch tv much due to the connection.

smart design, new amenities,access to decent bar and grill, nice gym equipment

very clean friendly staff outstanding gym

thanks for the treats from room service

a good bar with decent food.

we couldn t use the pool because of all the kids in there and they were running around everywhere without

free parking and quality of the hotel

it was also really nice to have a pool, hot tub, workout room, and laundry room

breakfast is great and having the laundry was really helpful

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

beds were excellent, the lobby is gorgeous, and the breakfast nutritious and plentiful

the suite was big. the gym was quite good.

wifi as a bit weak at times

no guidance of laundry service.

the pool was open but laundry and breakfast and everything else wasn't.

i loved how clean the pool area was, even in the corners and niches that usually get forgotten

the staff in the kitchen working the breakfast area were extremely friendly!!!

i also thought the pool and the breakfast was great

limited the amount of people in the pool

thought the breakfast was continental style but it was like a kitchen to some extent the food could be ordered

pool gave 2 of my 3 kids a rash possibly over chlorinated

flooring around the pool is extremely slippery when it is wet

pool area was small but was ok as we were the only ones in it

rooms were great, very upscale, pool stays open late! loved everything about it

nicely updated hotel, comfortable beds, clean rooms, easy parking.

location and free parking

very comfortable, room was clean with no odor from the air conditioner, pool stayed open late, bar and kitchen

clean and comfortable room! the staff was great and room service was quicker than i expected.

sounded like laundry spin cycle

only one ice machine. hotel looks dated, no laundry soap.

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

fitness room needs updating. .same equipment for 10+ years.a

spa/pool open all night would be nice

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

the breakfast was amazing and all of the staff were friendly and welcoming

they love the pool with the water slide

clean, comfortable. really good breakfast.

the indoor water slide and pool area

laundry facilities are a little out-dated, though work fine

was super clean, laundry room was open 24/7 and the complimentary drink was a nice touch

sound of closing doors in hallway near laundry was rather noisy (sometimes travelers sleep at odd hours : ) so

the sink, good lighting, many electrical outlets, easy parking, fast wifi, very clean guest laundry room, super

the big parking area, the unlimited beverages 24/7, the staff and the guest laundry area.

complimentary laundry not so great.

having a gym and laundry on the same level as the room

also kids running back and forth from upstairs room

the kids ran up and down the hallways throughout the night they took over the pool diving when there

kids kept sneezing. vent was full of mold spores

breakfast was great. pool was never crowded. someone was always at the front desk.

great complimentary breakfast

bed was very uncomfortable couldn't sleep the two nights that we stayed there there way kids running up and down

gym wasn't clean

clean, comfortable, coffee was great, breakfast also great.

the laundry room is very useful and the front desk has laundry detergent and quarters

the fact that it came with a kitchen.

and the breakfast delicious

i like that i had two rooms i like that i had a kitchen, washer and dryer

loved the morning breakfast

the size of the room and full kitchen for the price

the rooms were spacious and the breakfast was really good too.

parking

breakfast was very good

room, full kitchen and very comfortable beds

room was right across from kitchen and laundry room and close to front desk

we keep coming back for the location, the breakfast, the staff, the cleanliness, and the comfortable beds

was there on business and the wifi was down

everything good,except no tv or wifi

pool was under construction so wasn't able to try that out unfortunately, but didn't disrupt the

the only thing i thought was misleading was the breakfast

not a lot to choose from for breakfast.

didn t have kitchen knives, paper towels, dishwasher, dish soap, dish drainer, garbage disposal, and pans

the kitchen area!

the rooms where a good size and it was nice to have the kitchenette.

parking was a little tight at the end of the night but i was able to find one of very few left

the pool was alittle bigger

clean, friendly staff, great breakfast

breakfast was very good and you was hot

breakfast was good rest of the staff and met was good

laundry option

no pool no laundry breakfast outrageously priced

the pool door had been open all night my first night so the next day it was bugs in the pool and the

no breakfast other than a bagels and muffins.

the only disappointment was the pool/hot tub were closed:( would definitely stay again

no laundry facilities

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

that they don t have a laundry machine s specially when you stay with a kids

microwave in the rooms and going outside to do laundry

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

kid friendly. has a laundry room.

there was laundry, office area and workout

the hotel's fault but there were kids running up and down our hall pretty late at night and they were quite loud

breakfast area is packed when hotel is fully booked.

the hotel's fault but there were kids running up and down our hall pretty late at night and they were quite loud

free parking with lots of spaces available

room service didn?t pick up for a long long long time.

good for pets

1. location 2. wifi, pool, bar ect. 3. great staff

room service and the hotel was clean

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

no overnight room service

breakfast was average nothing special.

i have kids who aren t a big fan of eggs and sausage

i loved that it had a mini fridge and a microwave with a small kitchen sink in the room

laundry room in the main building was nice , staff were very nice

didn t realize no indoor pool but the price we paid makes up for that

kitchen, size of the room

the breakfast was below average

a great sleep great room also great breakfast in the morning couldn't ask for more than that

bed was so comfortable and room was very clean. nice to have a bar & restaurant on site.

parking availability.

wasnt open at all after breakfast during my stay due to covid and they also didnt have the bar

i think breakfast and bar hours should

large pool heated to the right temperature.

the laundry and snack machines are so convenient

i like the rooms and that it has laundry.

laundry is low priced and provide laundry soap free if needed

enjoyed all the amenities, the large room, and the kitchenette and the laundry room

like that it has laundry facility, the rooms and the staff provided excellent customer service

there is laundry for $1 wash/dry so you can head home with clean clothes

hot tub but the pool was nice and warm

pool was either dirty or there was too much chlorine in it because of the color of the water

friendly front desk. i love the pool! nice clean and quiet large room . the breakfast was good .

the breakfast was awesome

not enough parking so we had to walk a little ways away.

the reveal bar on the sixth floor is to die for: great bartenders and a view of downtown minneapolis

the rooftop bar is also very nice and has a good view of the city

don't hate valet parking

plenty of parking and good internet

convenience of traveling with four adults and having 2 bathrooms plus 3 bedrooms, full kitchen, laundry, and

place if you want kitchen and laundry amenities

washer and dryer right in the bathroom makes doing laundry easy and helps me have one less chore when i get back

lay out, loved the 3 bedrooms plus living areas, kitchen and laundry appliances great quality, kitchen has bare

staff, brand new apartment with everything you ll need inside (equipped kitchen, laundry and dryer, fast wifi

laundry

with good water pressure, the staff was nice and helpful, the wifi worked well and they had guest laundry

put me next to the laundry room they tried coming in my room twice with out my permissions and they checked me

ice machine poor laundry facility as an established guest was asked to provide a cash deposit the carpets were

limited cable channels, no pay per view, and no room service

breakfast was mostly sugars and carbs

wifi was available and easy to access

i loved the little exercise room and pool area

the room was wonderful. the pool was amazing. the breakfast was awesome

breakfast was good, internet was fast, etc

the laundry room was

have to walk too much if you are at the other side of the hotel to get to the laundry

location, social evenings, laundry facilities, courtyard

tried to do laundry and there were kids all over the gym equipment and hanging out in the laundry room

pool, basketball court, clean room, free laundry

cozy rooms and of course the water park

the pool area is great for all ages

the pool area was packed and there weren t many staff members around if there was a problem.

followed up our request with a couple of free drinks in the bar and free arcade tokens for our kids

hours of entertainment for the kids

loved having 24 hour access to the free on-site guest laundry with detergent

the free laundry imenities

they have a pool table and also a laundry room that is a courtesy for the guests

wifi didn't work. ice machine didn't work. elevator was faulty. dirty carpets. torn carpets.way

only thing that could be better is the pool is very noisy

there was no info in the room as far as breakfast time or wifi

new modern construction - many protein choices at breakfast - clean.

were kids running up and down the hallway in the middle of the night

missed breakfast because we thought it went a little later

to many s kids in the pool

the breakfast is great, wide variety of food to choose from. clean, plenty of room

breakfast constitute cold and hot meals not just cold

crew was amazing at all times and breakfast really good.

neither of them had all of the equipment you would expect in the kitchens

the lobby tables don't get wiped down very often, so at breakfast, it's hard to find a clean table

free breakfast

the pool the grand showcase of entry, impressive

nice place, friendly staff lits of parking

pool was fun for the kids i love staying here at this hotel nice clean and covid clean i will be staying here

noisy and lots of kids using the hallways as a running track.

the hotel restaurant didn't open until 4pm and there was no room service for food until then

room that we had was very nice and clean, but the walls were so thin, that we could hear the kids in the next

i was surprised that room service arrived in take-out boxes and not with traditional plates, glasses, and trays

there was no room service on sunday and that was never communicated at checkin

a free breakfast would have been nice!

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

no kids in the pool:)!

hotel was priced well for what we wanted. it has a great pool that the kids loved.

clean great workout room & pool area. friendly staff

was placed in an adjoining room with screaming kids

wifi could be better, i used the package that is included with the room, they do offer better speed

also, the restaurant and bar onsite

no covered parking

clean room,everything worked, pool area very nice

hot spa was wonderful and gym looked well equipped

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

24/7 fitness a plus. room was quiet and comfortable.

it would have been nice if there was a continental breakfast and not a restaurant.

pool area, hot tub, breakfast room was gorgeous, and love the bar and the seating area and check in

fact that you have to walk through the bar area to get to the pool

was hair in the breakfast, the hotel smelled like moldy laundry, and we got bed bugs from there

enough parking

lack of parking

across the street (walking access) quiet rooms and neighbourhood hispanic food truck in parking lot breakfast

parking lot should be twice the size of the current one, which causes the lot to fill up much

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

that they only had one laundry location

laundry was unavailable and i had to find a laundromat before leaving town after check out

bar is bad

parking lot blocked for resealing and had to park hotel next door and lug luggage across grass and

musty smelling hallway leading up to room from back parking

person walking around in parking lot when we got there, late that night and in the morning when we left

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

there was a strong smell of smoking through out the building

location, kitchen in the apartment, nice and helpful staff, laundry room

loved the pool, hot tub and free laundry service

they offer free use of their laundry area which was a huge help for our family

work out room is attached to the laundry facility which made it

i also appreciated the free laundry machines and workout space

i enjoyed using the fitness center and even used the laundry room in the hotel

they also had a very nice laundry facility

laundry room was clean but you need to bring own soap

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

which means sometimes laundry gets started up to days later

there were vending machines and ice throughout the hotel, as well as laundry on one of the floors (detergent

pay quarters on the laundry machines; various ice machines didn't work; cost of snacks was extremely high

there were luggage carts and a guest laundry

the guezt laundry took way more then the $2 it said it would cost.

pool area was close along with gym no notice of closing prior to arrival disappointing as we booked

i also was mad about the 6 am alarm going off on a saturday morning w 2 little kids

great staff, wonderful pool

the bar was well stocked with high-end liquor

room service was just ok-food was cold by the time it arrived to our room

clean laundry in the main lobby being folded

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

airport shuttle driver left without us

location, very clean & elegant, free shuttle, 12pm check-out and great price on bookings

staff was very nice and pool and our room were clean

that the pool was closed

it was cheaper then most hotels, had breakfast which was different way of doing it because of covid but was

the staff was very friendly. great location. very convenient for our stay. parking was good.

it was very clean and the kids loved the pool

stinky rooms, homeless people hanging around and police driving around the parking lot

had guest laundry and a hot breakfast which was really good

laundry, price, breakfast, room size.

they also have a swimming pool, laundry facility and more

friendly staff with great customer service, clean, comfortable room & delicious breakfast.

pet friendly hotel

room wasn't completely clean no pillowcases on pillows had to ask for them at the desk no laundry bags looked

great location. not busy. microwave and fridge in room. laundry facilities available.

hotel states online that there is an onsite laundry facility and while i was greatly appreciative that the woman

and employee was so loud dog laundry at midnight

room smelled. small tv. no laundry bag. old towels. terrible toilet paper.

the room smelled like dirty laundry in the gym locker

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

the breakfast area was clean and a variety of choices from hot and cold

didn't have a guide for the tv, and didn't offer the wifi password

you can t hardly breath so my kids ended up not to be able to swim which make them so sad

pillow was a little bit mushy. pool could use cleaning.

the pizza from room service was not very tasty. the shuttle was hard to coordinate and connect.

hot tub was being remodeled. pool was cold. but they gave me a discount.

excellent, restaurant and bar were good, rooms clean and well appointed, staff friendly and accommodating

brought our dog as the hotel website says pet friendly

they did have trash bags in the trash cans and they also didn t have dirty laundry bags either

easy access, quick internet, and i love the bar downstairs

the rooms have everything you need and are spacious. the gym is nice and the location is good.

location, nice gym and comfy beds

the cleanliness, the bar and room was beautiful and spacious.

be awesome if there was more than one washer and dryer in guest laundry but so grateful they actually had one

in addition, it got self laundry service which is really the traveling people need

location, comfortable room & bed, good breakfast, easy parking, courteous staff.

about 8:50am the food was being rapidly removed from the breakfast area 6+ hotel staff descended on the breakfast

clean. spacious rooms, friendly helpful staff & good breakfast

guest laundry area clean and pleasant

but loved the mini kitchen setup

kitchenette with full size refrigerator. the outdoor patio space was nice too.

excellent location, and it made it perfect that it was pet friendly.

breakfast left my kids still hungry and unhappy

the self serve laundry on the 3rd floor - only 1 washer was able to accept coin and neither drier was able to

before i made reservations i asked if there was laundry facilities

no laundry service is unacceptable

was a laundry list of issues , no staff was willing to help or something to justify

i did not like about this hotel was how much to get at the snack bar it was 4

do not have laundry machines on site, nor are there any in the immediate neighborhood

pool was cold.

pool was closed for maintenance, and that was one of the main reasons we stayed there with our kids for the

the gym and the full size court inside

the wifi service wasn t the best. the signal kept glitching in and out.

really comfortable and spacious, lobby, gym and laundry were also nice and convenient

conversation from next room, carpet stained and no l audrey bag, had to ask front desk for laundry bag

laundry room did not have a chance machine and front desk did not have change either at the time

did not let my kids stay even though i guaranteed all expenses and responsibilities as they were there to finish

i went through and disinfected and wiped down dirt before my kids and i stayed

poor room preparation - my bath towels were wet though fresh, staff unsurprised because laundry is difficult

elevator malfunction. no laundry service.

everything was amazing even the breakfast

clerk that checked us in charged me a pet fee of $160 and we had no pets

little gym, enough for a travel workout

no breakfast and laundry facility.

bed linen had not gone through the laundry

location with great breakfast

spacious room with a small kitchen-like area with good quality cotton bed sheets and comforters.

the kids loved that they could make their own waffle and decorate with toppings

the laundry room a plus

no comfort height toilets. no access to guest laundry due to hotel renovations.

laundry room was a big plus

when the kids went to the pool and it was at max capacity, the front desk gal called our room to let us know

small pool and hot tub

laundry to reception just before 09:00

my husband and i both enjoyed the room service breakfast

we ordered room service in the morning

breakfast good but pricy. prices differant from menu to room service.

not a good hotel for women or kids

there s a laundry facility & gym but i didn t use those on this occasion

room was right next to a utility or laundry room

the breakfast was average, but fine

wish breakfast was serving until later then 9am.

2 bedroom suite with 2 private bathrooms, living room and kitchen

we were allowed an early check-in so our kids could swim in the pool

bar a little overpriced but to be expected downtown

only water available was through room service or purchasing through the hotel gift shop or lobby coffee shop

not alot of kids there so i felt like a wanted a more friendly environment for a child

, considerable used room service items and food delivery bags in the hallways)

great location and room service.

room was wonderful; accommodation for a pet was terrific, always very clean and fabulous beds!

no free wifi in the room.

the amount of money spent on the rooms there should have been free wifi

have been appreciated if there was a mirror outside of the bathroom and some card talking about wifi maybe

paid $23 for the express laundry service, to have them press a dress shirt and steam a two-piece suit

they didn t take their time to tell me about the gym, pool, restaurant in the hotel or anything

close to rooftop bar and grill and mayo sports to include pwc bldg.

requested early check in, when i arrived i was told it would be a 40 dollar fee

pet fee was exorbitant and add the parking fee and the overall price was almost double the initial

hotel, pool, laundry, fitness, spacious beautiful rooms, about a three minute walk to the target center through

and we were never changed to a different room; - there was a cockroach covered by towels in the laundry room

no quarters were available to do laundry on our last morning there

happy hour and free breakfast

way too many kids running aground screaming

the room was nice, and the bed comfortable. also, the downstairs bar was very elegant.

no room service after 11, no restaurant

the cost , no micro wave , small room.. slow at room service..

there is not a pool, spa or rooftop deck of any sort.

hotel is gorgeous the room comes fully stocked with great coffee and a mini bar that has everything the shower

the staff was rude consistently whenever we needed help (getting laundry done, getting into the parking lot,

good breakfast for my kids; good selection. easy location.

think i got food poisoning from the breakfast buffet, most likely i ate sausage that was out too long, but i

the hotel does not provide room service.

my kids loved being downtown and seeing all the buildings

solid breakfast, great pet accommodations

$75 non-refundable pet deposit. most hotels in the area charge $10-$25

the woman on the desk berated me about how to sign on to wifi stating no one listens and calls later for

great location, friendly staff, comfortable and clean rooms. great breakfast!!

kids loved it

parking, good breakfast, close to mississippi river/ walk, restaurants

beds are just ok for two persons, sofas only ok for younger kids, too narrow for two teenagers

have liked plain water to drink as an option at breakfast

beds are just ok for two persons, sofas only ok for younger kids, too narrow for two teenagers

kitchen was awesome as well as the office area

i enjoy the spacious room and the bar and restaurant. they also have a pool table in the lobby!

i travel with my kids it was terrible

the gym was stocked with headphones and the machines offered unique workouts

the bar area was welcoming and fun

) we drank in the bar while watching a world cup game, and the staff was friendly and helpful

no free water, light by bed gets bright before you turn it off, no stationery, no unscented laundry

me meal vouchers upon arrival, very slow wi-fi, no access to streaming services, didn t have room service like

the fitness room is pathetic with very little equipment for a more serious gym/fitness guru

there were some kids running up and down the hall screaming for a while but that was the parents' fault, not

unattended kids in pool esp with it being a small area

breakfast isn't free, but it's delicious and reasonable

only thing i did not like was the price of the breakfast buffet

gym was small but very good variety for a

we slept comfortably and used the well-equipped gym every morning

liked the option to be able to have a late check out at the last minutes they were very according on that front

there were 6 kids in the pool and hot tub area while their parents sat aside and got drunk, & they were pushing

the front desk some of the best i have encountered - extremely accommodating beautiful lobby and bar area due

need free wifi in room also

had hoped that hotel bar bar area was still open but the staff gave of plenty of alternatives with directions

loved the pool and hot tub

the air conditioner was awful. no laundry room

also the breakfast selections are limited to basically waffles, yogurt, and cereal

we did not have time to check out breakfast, chaska is an interesting city and i'd love to visit again

i didn't find breakfast options.

the outside was dirty. no pool. no extras. very minimal breakfast.

thankfully the industry has adopted unscented laundry products on linens and towels

i liked the rufus bar and the bed. the bed was very comfortable.

towels are basic. room service is a limited version of the menu of the restaurant downstairs.

the atmosphere was nice and quiet and the bar area was quiet as well which was nice since we were all about

in both restaurant and bar the menu was poor and not even close to a dinner menu