but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

wifi poor mattress too soft

the sofa bed was made up for the kids and very comfortable

not a huge amount of parking.

pulling into the car park the parking arrangements were not clear

friendly and ev chargers, great bar, restaurant and breakfast

it's easy to find and get to, ample parking and fantastic service all round

good parking and an excellent pub/restaurant at the location

grrat room. breakfast fab. staff were lovely..

excellent food. glad to use room service for no extra cost.

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

was very comfortable and i slept soundly the staff were very nice and helpful then the breakfast was delicious

the wi-fi was fast enough for streaming, and the breakfast was plentiful with a good variety of options

location close to m6 en route to lake district cheap, clean, adequate breakfast, free wifi & parking - does what

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

the bar / restaurant area was nice and the food was definitely a bonus!

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

also i arrived a little late but there was still some service at the alcohol bar which was good

private, free parking, great bar, great food, always spotlessly clean, comfortable, staff are amazing

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

is no laundry facility in the hotel

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

sarah behind the bar is amazing

complicated instructions to using wifi

great room service

given the hotel is located by a popular racecourse would expect more facilities in the hotel ie gym, sauna,

kids eat free, excellent. comfortable room. handy location for molineux.

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

probably the best lasagne i've ever had, nice bar and restaurant area

company that collected the laundry at 5

located over trades entrance so we had deliveries (laundry, food and bins being emptied) from approx 6am to give

there was a nice comfortable bar area which was an ideal meeting place in the evenings

staff were really lovely nothing was too much trouble and my rooms were ready for a early check in as requested

bed comfy, tv huge, wifi faster than usain bolt

i had a lovely lunch in the bar and room service for dinner

spa was fabulous. food at the bar was very delicious. lovely hotel!

unfortunately we were not there long enough to see breakfast/restaurants or any of the spa/gym facilities but

maintained, good parking, nice duplex suite, nice bar and restaurant

prices of room service a little steep

got collected and the laundry van came just after 5-6 am and was under our bedroom window so woke me

parking was not a problem for us we found service efficient and bar area relaxingand outside byfountain lovely

advertising room service it was not available

wifi didn t work, the bar only took cash, the bedroom and property are quite outdated, the door

the room, limited room cleaning when occupied unless specifically requested, and the advertised room service

i was allowed to have my pet there, was the major factor in deciding to stay at novotel

friendly staff excellent bar food lovely, big, clean room & bathroom

wifi was spotty m

really friendly, happy to help whenever needed and more than accommodating when needing to have a late check

kids food menu so had to have huge portions that they were not going to finish and cost price of

laundry pick up restricted to 3 days per week not the five days advertised

the heating was not good. the bed is a bit small and i could not find laundry plastic bag.

the noise from the laundry kept us awake all night with people talking. lack of breakfast items!

had breakfast, check out time is just right you did not have to rush and bar was open till late

given, everything was lovely and clean, the staff were fabulous, very helpful and friendly, the parking was good

difficult to connect to wifi and you have to reconnect often.

breakfast superb, amazing staff

we had a beautiful meal in the restaurant and breakfast was amazing, lots of fresh fruit to help yourself too

the bar area was a little small and too close to the dining area

super friendly and efficient staff very comfy bed no husband or kids present.

was no laundry facilities it stated on the website that there were was dissapointed

secure on site parking

parking, the friendliness compared to a large chain hotel, the chance to stay in a nicely converted

secure parking on site

easier access to wifi

previously when booking advised of a pet and a disability which was confirmed by the hotel with the confirmation

breakfast was amazing, but you should consider that portions are huge, staff very friendly, you can

fantastic hotel in a great location with free parking

the hotel is very well furnished and decorated, and it is very clean. parking is convenient.

friendly staff, nice atmosphere, clean room, nice comfortable bed, nice gluten free breakfast

the breakfast is simply delicious presented excellently and with an abundance of foods both cold

thankfully didn t wake the kids

it could be better to be provided some milk as complimentary room service.

the hotel is always very clean, food and bar always excellent

wifi is weaker rest is prefect!

hosts made us feel very welcome (even did a bag of laundry for us)

setting, great parking, staff so friendly & helpful

free wifi was great and very easy to connect to

plenty of parking in the car park opposite the property (no charge) both nikki and brian were very welcoming

very quiet location, the food in the bar was amazing and the breakfast was delicious

only had bbc1 on the tv. qr code didn t work so we couldn t order room service

bar staff so warming and attentive

nice rooms good breakfast

ample on site parking

gym was a bit rubbish; machines didn't work properly.

the pool was not for my teenage son so bit disappointed as was just for over 18

great staff. great food. easy to find and lots of parking. the spa facilities were fab

early breakfast finish.

i would have stayed for a couple of days if kids were allowed in the pool

and how aesthetically pleasing it looked and the staff were lovely and loved that there was free parking

very clean and quite new. parking easy. wifi free and good.

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

i watched a cleaning lady kick and throw laundry down the public stairs

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

good menu with room service, plenty vegetarian options

impressed with the little touches, free wifi, dressing gown & slippers provided, mini fridge in room

room very noisy refused room service at 8.30pm

great restaurant and bar area

lovely bar area and restaurant

you have room service which takes roughly 5 minutes to reach your room

the cellar and fireplaces are amazing

having to go out of my room to use the laundry room to get my shirt ironed

only the bar was close at 9 pm not very good

wifi wasn t great in room

staff,excellent parking especially for a large van,breakfast was lovely,all in all great value and location and

wifi down

ev chargers were unavailable

the service was disappointing and a let down, from the reception, bar staff, waitresses.

the use of the pool and gym facilities which were great for a hotel

small issue was that a group of us returned yo the hotel after a wedding snd they had closed the bar early

wifi free kept going off

long minutes for our deserts to arrive whilst the chef and kitchen people were busy unloading laundry from a

one towel was badly worn one breakfast returned as cold bales of clean laundry blocking access to our

the food and parking and the overall atmosphere

large parking area

welcome on arrival, the bar and food were excellent, we had breakfast in the morning

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

laundry was visible outside our window and was very noisy when it was collected in the morning,

room was not the greatest, it was dark as the window looked out onto large laundry containers

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

no hair dryer,no phone in the room no room service menu

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

close to plenty of restaurants. laundry available for us

( laundry room or main reception

clean and kitchen and laundry

hotel also has a gym and laundry / lounge but didnt use these

spa facilities, not so good. the steam room needed a good clean, it smelt of dirty drains!

free internet and free access to swimming pool, sauna and steam room

had a fantasic time here all staff was friendly even the room service was really good

manage, the lovely staff member carried the chair up or me and also helped push my dad near the pool

the spa was basic but really great added value

hammering on the door next to ours at 3 am for some bloke getting room service

the food at breakfast was spot on and the spa facilities were great

m very satisfied with my stay at this hotel and spa

really, maybe wanted a swim with the kids but could not get a space due to covid restrictions

family pet friendly room was a little small.

kids acknowledged and given gift bags

lovely staff, bar area was clean and comfortable

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

pet charges gone up

we had a drink in the bar during the evening which was served by friendly staff

should have booked direct to get the breakfast free!

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

location for access to good hope hospital rooms very clean well appointed spa facilities available but we didn

facilities available are cafe bar with drinks , food and tea coffee , spa with sauna & plunge pool , steam room

although i knew it was a naturist friendly spa i didn t expect the bar to be naturist too.

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

also a bar & large reception area with comfortable seating

there was no room service. aftet a tiresome day, that would have been truly helpful.

don't have rooms big enough for kids with parents, so we had to book 2 rooms so the price was double, but if

everywhere was clean, loads of parking, staff were great, bar was cheap

they have provided extra milk without it being asked for in room (coffee always seems strong) breakfast was

the staff were friendly and the room was clean water and biscuits were nice free wifi

parking was good but as such popular pub and hotel got very busy and sometimes wasn't space to park

good breakfast , or sandwiches in with price.

no wifi

rooms nearer exit walking down corridor with a wheel chair and all the laundry trolleys was

had a fantastic stay the kids really enjoyed the park

the location was fantastic and the kids had a ball

excellent play area outside with option of mini golf included

wifi at conference hall

com both said the hotel could serve breakfast in the room with room service

was excellent, staff were very friendly and allowed early check in for my husband who was on night shift so he

warm cosy rooms and pet friendly

my two boys are autistic and were treated so kindly and they loved the space and wifi

nothing, although more parking would better i was lucky, my colleague had to park elsewhere

breakfast good but not available christmas day and boxing day . no room service on these days.

room service would have been useful but very helpful staff showed me where to get a pizza and other

has parking as well

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

location, food especially, parking, comfort, all are ideal for supporting a long journey stop over

wifi wasn't great in the suite i was allocated, but it was at the far end of the hotel.

was ready early, the pool was lovely after a massive cycle ride, the room was massive and clean, breakfast was

the hotel is extremely comfortable, clean, very well staffed and i particularly appreciated the gym in the

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

a family upstairs i think kids were jumping off the beds at 12/1 am but everything else

free parking

the bed was comfortable, showers hot and spacious, breakfast plentiful, hot and varied, parking is free, good

very week wifi

room was opposite laundry and staff on first morning were far

room service was satisfactory

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff

room service was not available

staff are rude and not trained room service does not know english

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

comfortable room. good bed. decent wifi. breakfast was good.

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like

kids were in room 212 and there was a peeping sound that refused to stop

i had to pay £20 for early check in

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

lounge and kitchenette perfect with a fridge

early check in available if you purchase room via their own website and key/ room functions all

had a kitchenette, sofa, bedroom, and shower room

room service excellent

which not needed also cleaners knocked door twice although we had late check out and do not disturb in door

no separate shampoo and conditioner ,slow wifi

breakfast was delicious and the cleaning staff was so friendly and accommodating and loved how the

breakfast was very good

clean comfortable room, good sized tv and excellent wifi.

laundry washing machine, dish washing machine, friendly staff

liked that there was a washing machine also so could do my own laundry

having a laundry onsite and options to have your laundry done for you save us so much time

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

a guest laundry, staff available 24/7 and a bar were all appreciated

the sheets had some scuff marks but well may have been from the laundry press

wifi was abit slow.

gym & swimming pool was a bonus they were both spotless

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past -

the wifi was a little flaky, and the room, fine for one, would have been a bit tight for two

extra bed for kids wasn't comfortable

good selection for breakfast

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

be on the breakfast hall on early. make sure you put on the sign for room service.

have to pay for parking and late check out