lovely place, stay here on business every year. super swimming pool in spa building.

at breakfast, friendly staff, lovely old building and beautiful room, good location near to golf course and

property is beautiful and the whole location is like staying in a grand house very good parking and very nice

m very satisfied with my stay at this hotel and spa

and grounds are so picturesque, the room was lovely and very clean, the food (room service and breakfast) was

wifi free kept going off

friendly staff and very comfortable. ample parking.

ordering room service, menu states gluten free option bread however when ordered told they didn't do this

it was lovely to relax by the fire in the bar with a large malbec

the use of the pool and gym facilities which were great for a hotel

great breakfast and spa

location for access to good hope hospital rooms very clean well appointed spa facilities available but we didn

staff always helpful and will assist at all times during your stay facilities available are cafe bar with drinks

breakfast, staff, grounds, room, spa, bed

breakfast was good value for

maybe heating, a pump or a laundry room and this kept me awake all night, so not happy

room was next to the laundry room

didn t appreciate being woken at 6am by very noisy staff under our window, it seems the laundry was located

prices for drink are quite high and the parking was troublesome

golfers are the new builders

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

reception, bar and breakfast xx thank you 10 star service

and wifi in room didn't work but that was fine as we had previously downloaded our movies onto the ipad

away from the main drag with good parking

beautiful place, but discreetly situated and spotless throughout, plenty of parking

laundry stacked in corridors, open doors to messy stock rooms, heaped cigarette butts on patio

) were in corridors ,probably waiting to go to laundry

laundry bags were outside the bar and restaurant for the while time we were there

building very tired and in need of redecoration, piles of laundry and high-chairs dumped in corridor on display

got told manager not here today another obvious lie as got told early waitress had seen manager , laundry left

poor tv, wifi connection

wifi didn t work in my first room.

prices of food and drink. room had no bath. kids camp bed really uncomfortable.

the food was really n is for breakfast and dinner, staff were really nice and remembered us, the steam room

breakfast have plentiful to eat, sunny side up is perfectly done, kids food available on the table, fresh fruits

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

with a lovely bathroom and a nice view at sundown, the free wifi was brilliant and my son was pleased as he

the food at the bar was really good and fantastic choise looking fotward to my next

low staff number on breakfast

great to have star city across the road to keep kids entertained and some good dining options there also

rooms nearer exit walking down corridor with a wheel chair and all the laundry trolleys was

free wifi wouldn't connect, despite leaving it for 30 minutes

our kids loved all the thomas themed stuff in the hotel, and we got a free upgrade to the thomas theme

wifi could be quicker also hotel staff had to drive through their own lock to open a door and some

bar seemed a little under staffed for a saturday evening

poor wifi in parts. a little remote location wise.

the spa is incredible and offers so much

wifi is free and very reliable

the spa was lovely and spacious and good value for the facilities

room service - due to a language issue

the hotel is very comfortable with the food and wifi good

free wifi had issues

salmon & eggs for breakfast was a real treat

ample parking very close to entrance

visible sign on the far wall of the lower car park to inform first time guests there is ample parking in the

i watched a cleaning lady kick and throw laundry down the public stairs

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

far from the motorway with ample parking and pet friendly

swimming pool, gym, sauna and steam room included at no extra cost

room was opposite laundry and staff on first morning were far

room service was not available

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

staff are rude and not trained room service does not know english

used to room service options

no wifi in room phone had no service couldn t even txt.

excellent location in a beautiful building with ample parking, fantastic rooms, quirky quaint well decorated so

continental help yourself bar was a lovely touch and included when purchasing a hot breakfast

a comfortable bed bathroom maybe needed a little tlc but was adequate, good atmosphere in the bar and excellent

accommodating and friendly, location for us was excellent 15minute drive to the belfry for the golf

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

social aspects, the large open spaces for congregating on the ground floor in the bar and in the restaurant

offers on their website were not known by staff such as breakfast cost and voucher for the

room service and maintenance always on point and discreet

helpful staff, friendly face upon arrival, breakfast staff were amazing with my kids, they were friendly and

the sheets had some scuff marks but well may have been from the laundry press

i waited a long time for a pre-ordered room service meal

the car parking is 15 for 24hrs, also drinks at the bar pricey, 2 champagne cocktails 30

staff very friendly great location clean brilliant gym and pool

room service menu - there was a gala dinner the night i arrived for another event

laundry pick up restricted to 3 days per week not the five days advertised

the noise from the laundry kept us awake all night with people talking. lack of breakfast items!

the heating was not good. the bed is a bit small and i could not find laundry plastic bag.

breakfast was great ud83dudc4d

this hotel allowes pets there was dog hair on the floor which could've been hoovered a bit more and some hairs

the wifi was a little patchy in the room but i was still able to do what i needed

everything bar your website very confusing

comfortable had everything we needed including safe - fan - tea and coffee facilities - on site parking - friendly

parking was good but as such popular pub and hotel got very busy and sometimes wasn't space to park

breakfast was excellent. room was quiet and very comfortable

room service excellent

pictures in the website and the room size werent matching, it was bit small but the kids enjoyed the

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

clean comfortable room, good sized tv and excellent wifi.

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

gym was only small, but i often had it to myself, the equipment was decent enough for a workout

poor wifi reception and it wasnt secured

kids were in room 212 and there was a peeping sound that refused to stop

also the night staff may not be fully inducted, as when i ordered room service one evening the member of staff

ee signal there not great, but having wifi made up for it

didn't use the gym but the option was nice

room service food was lovely and the breakfast was also really nice

the restuarant/room service was really delicious, i'm big on food so this was great for me

warm cosy rooms and pet friendly

com both said the hotel could serve breakfast in the room with room service

was excellent, staff were very friendly and allowed early check in for my husband who was on night shift so he

having to go out of my room to use the laundry room to get my shirt ironed

condiments with room service

wifi phone signal not so good

gym equipment could be upgraded.

staff,excellent parking especially for a large van,breakfast was lovely,all in all great value and location and

the rooms are a fantastic size. the separate lounge area with a small kitchen was great.

kitchen facilities were minimal but useful for short stay

early check in available if you purchase room via their own website and key/ room functions all

i had to pay £20 for early check in

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

location is great, stuff friendlyand spa amazing!!!

great location near the center. even our son was impressed with wifi speed, rooms comfortable.

only room for improvement is that the ac is not the best, and there is a one-hour gap in room service where

room was huge, clean and had everything we needed. spa is amazing.

lovely boutique hotel with a chilled spa in the basement.

awkward arrangement in the bar which none of us could quite work out

the gym facility was great and not busy. the room was clean and spacious for two persons.

the room service was excellent and great for tired travellers after a long journey

couldn't fault breakfast, plenty of choice and high quality ingredients used

the breakfast is very good , nothing is cheap it’s all quality and the staff are very good

the idea of having a flat for ourself, with own kitchen and all 3 bedrooms has its own bathroom, total privacy

wifi signal strength could be improved; it was intermittent at best in the rooms, but full strength

no bar, no restaurant, no checkout and poor wifi

great breakfast & drinks available in bar at night

nothing, although more parking would better i was lucky, my colleague had to park elsewhere

i didnt like that there's no hotel wifi in rooms

no wifi in room, even in lobby wifi was slow, sometimes unavailable

free wifi only available in public lobby areas

there is no internet in rooms..it wud be nice if u can put wifi in rooms

no room service, no cleaning,

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

the wifi cut out every so often but not enough to really annoy me

the wifi was fine

the room has been upgraded & has been dressed with rose petals in the bed

a guest laundry, staff available 24/7 and a bar were all appreciated

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

good to have laundry facilities

having a laundry onsite and options to have your laundry done for you save us so much time

very small double room. neglected garden area with laundry piling up outside.

the hotel has a bar which is really handy but the area is a little sparse regarding such places

no room service and noisy and cold

have stayed at the hotel previously as it is close to the nec, has plenty of parking and free wifi and a good

a personal pet peeve of mine is spending more money on car parking when you ve paid so much already to stay

wifi was excellent, room clean, bed amazingly comfy, great sleep, tele decent with sky sports

sofa beds for the kids were really uncomfortable

i hope they will introduced a new family rooms for small kids

a particular problem but we had a bit of trouble connecting to the wifi

location, car park and late check out

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

parking was full so had to get a permit for the street but the staff sorted and even paid for it

one lift working, car park very tight and a number of spaces taken by laundry carts

pet friendly

staff were friendly and helpful. the room was clean & comfortable. decent well priced breakfast

5pm late check out

good room with tea and coffee and wifi, fantastic location and excellent staff

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

we were glad to find that the hotel offered room service and food at reasonable prices

the cost for a pet was near as much as i pay for 4 nights

great proximity to train station. breakfast was also good

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

we got early check in and complimentary cocktail each

everything - spa & location

i loved the spa too

scanned the qr code hoping it would take you straight to the room service menu but it was the home page and i

your laundry charges were expensive

the gym was very hot

restaurant and bar area was good, we had evening meal and drinks which were reasonably priced

nice colouring packs for the kids nice big breakfast with lots of variety clean location great

a big thank you to richard for sorting out my early check in on arrival

we had kids with us

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

they gave us complimentary dessert for our anniversary and allowed a very late check out so we could have a

wifi is not up to standard at all, need to provide decent wifi

facilities, strong wifi signal (i stayed at the hotel for business purposes), i used the table in the room to

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

room was spacious and the bathroom quite nice too

we experienced the gym,sauna and steam aswell as the pool which was spotless

friendly and very helpful staff from the concierge to the room service & bar staff

spa was relaxing

facilities than requested, bathroom was very well equipped without cutting any corners, free wifi and on turning

nothing - maybe the bar could stay open a little later

staff, clean and the option of a free late check out

wifi is free but slow

we travelled as a family of 4 (2 kids) the children were given activity packs & a little goodie bag with biscuits

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

access from the mail street, where the gym is located, is poorly reported

no room service

that there was no room service

weirdly there's an outdoor laundry at the garage nextdoor

movies, function room, gym, staff and bedroom were all exceptional and would highly reccomend this venue

staff were really helpful with early check in

good location, clean, spacious room, gym, professional staff , buffet breakfast

lovely hotel had a lovely breakfast

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the top floor bar with it's dj in the evening were a great touch

the wifi reception not that great had to use my mobile data

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

and a bit boring it would have been nice to have a chefs special like omelette or pancakes for kids

early check in is always a bonus when available and the location is great

the check in and check out where seamless and the receptionist was friendly and allowed early check in

blocked in on exit in the morning by a laundry vehicle

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

40am sunday morning by the laundry van loading & unloading linen/towels etc

would be excellent if self-service laundry facilities were available

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

the bar / restaurant area was nice and the food was definitely a bonus!

wifi signal poor but it's not down to the hotel, i spoke to a few locals and the area is not well

i travel by motorbike and they had secure parking at the rear of the of the hotel

price - location- parking - convenience

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

big room, good breakfast, great wifi.

bed was very comfy, tv was huge and wifi was very good and fast. no issues concerning my stay

the bar was a bit impersonal.

amazing friendly staff, lovely room, lovely bar & breakfast.

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

early check in was unexected and very much appreciated and thjey gave us a quiet room away from a

shame room service finishes at 10pm?

is a menu in the room for 24 hour room service when we went to order some food at 11:30pm after our concert

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

we paid 201 for 2 nights with breakfast and free wifi

the kids loved the waffle makers! coffee was good

breakfast included was lovely, the room was spacious with twin beds which were comfortable

staff were really friendly & good with kids.

the second time now that i've missed breakfast but that's my choice so i cant comment on how good or bad the

no kids park

lovely comfy bed. good choice for breakfast

super comfy beds, good wifi connection, and the pizzas were tasty!!

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

are very welcoming, the aesthetics are to die for, views are breathtaking, ambience is surreal & room service

like the fact you was able to get a late check out and the front desk was ever so helpful would stay there

to do with the hotel but seeing someone at breakfast all sweaty from being at the gym, mopping himself with a