very clean and quite new. parking easy. wifi free and good.

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

is no laundry facility in the hotel

bed comfy, choice of soft/firm pillows, free wifi

the bar staff the bed was lovely and the breakfast was great

friendly staff excellent bar food lovely, big, clean room & bathroom

staff and breakfast was lovely

very pet friendly

late check out

good free wifi and parking on site and they will allow you to leave the car onsite after you check out which

staff were really welcoming, was a really comfortable room and really enjoyed the pool etc.

free wifi

don't have wifi

no kids allowed to be using swimming pool that was a bit disappointing

staff were a little patronising, felt targeted as were told “need help kids” as grown women and as we look

great location for football club. next door. free parking. great bar area. friendly staff.

the wifi was good but again nowhere in the room did it advise the password required to activate it

and my partner requested a late check out as we were checking in late of the evening

watch out for registration of your car to avoid a parking charge.

nice big room clean and tidy, easy parking with ev charging.

breakfast is plentiful -and fresh

lovely bar area and restaurant

a very comfortable night and enjoyed a great breakfast

with lovely clean and fresh rooms, superb friendly (and helpful) staff, great food and generous parking

breakfast superb, amazing staff

was no laundry facilities it stated on the website that there were was dissapointed

free parking and good wifi

very good breakfast hotel very clean and staff friendly and very helpful

had a very warm welcome from the loveliest receptionist who also served us in the bar and at breakfast

ely was great comfortable room was nice and clean bed was good lounge really nice and the breakfast and evening

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

( laundry room or main reception

hotel also has a gym and laundry / lounge but didnt use these

clean and kitchen and laundry

the laundry facilities and games room

i would loved sort of playground for kids outside or a pool table or something like that inside to entertain

we asked for a very early check in, they sorted it no bother, we asked for extra milk and tea bags, they have

the bar staff were fantastic, always on hand for any assistance

kids eat free, excellent. comfortable room. handy location for molineux.

water pressure was amazing but would be worried if i had kids having a shower

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

weak wifi signal. and not enough irons.

no soap the hot water was scorching and no food at all tho they did offer room service but no

early check in on christmas day fulfilled so i was able to return for the night later and get

wifi particularly in the public areas is dreadful and this is compounded by dodgy mobile telephone

having to go out of my room to use the laundry room to get my shirt ironed

clean lovely breakfast great clean hotel

staff,excellent parking especially for a large van,breakfast was lovely,all in all great value and location and

breakfast was excellent

put the selection on the door for room service breakfast but it was not collected noticed when it was too late

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

laundry was visible outside our window and was very noisy when it was collected in the morning,

room was not the greatest, it was dark as the window looked out onto large laundry containers

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

it had everything within a 10 min distance the pool breakfast and rooms were great

breakfast in bed was nice but for 150 a night i would've preferred it be included in the price

room service breakfast was excellent. arrived on time and delivered with a smile,

m new to the uk so not familiar) it would be great to add paper towels or towels to use in the gym to be able

e hairdryer, tea, coffee etc plenty of parking at

for my one night stay everything was fine. had i stayed longer a gym/spa would be very helpful.

i watched a cleaning lady kick and throw laundry down the public stairs

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

lovely hotel and staff and even had a late check out

got a parking fine of 100

staff were super friendly and really supported us with our two young kids needs

staff were super friendly and really supported us with our two young kids’ needs

clean, comfortable, warm room, good wifi, good

kids acknowledged and given gift bags

the rooms were very smart and we enjoyed the breakfast ud83dude0b

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

liked the fact there is a lift to floors that's a plus and room service available

hotel and parking were excellent, the bathrooms were a wee bit small, but would stay there again

you could improve your wifi, put wardrobe doors and a bit of colour on bedding

wifi was a bit temperament

only issue i had was i couldn t get an early check in , had to wait till 3 o clock

poor wifi in parts. a little remote location wise.

fact that the spa didn't come with package that i booked as it was my main reason for booking it

staff, welcoming at reception when i checked in, breakfast service was good as well as room service

i used the pool and spa which was amazing

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

fantastic facilities including free wifi and use of the gym

good breakfast and staff were

great value and very clean and sky bar gives good views of the city below

great location for work rooms are comfortable wifi connection is good

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

no room service, no food available at 7 30 on a saturday evening, not enough toiletries for a twin

they could have the tv connected to the wifi as i wanted to watch netflix but did not connect so i had to use

no disabled parking at front of hotel

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

listing falsely stated that pets are not allowed, which was critical due to my eczema

slow wifi, not really stable.

easy parking and local to city centre

nothing the wifi does not work

no wifi

this was all served in a kids party bag with no protection from handling food due to the current covid situation

was no wifi signal in my bedroom and the curtain in the bathroom was a bit dirty as was the sofa a bit

location . breakfast and price. free parking. free wifi

were provided along with tea, coffee, milk great location right in the centre of town free wifi reasonable value

our room was fab. we upgraded so we had a kitchen and sitting area.

lounge and kitchenette perfect with a fridge

lovely room, aircon, kitchen, sofa, bed everything was fantastic

the rooms are a fantastic size. the separate lounge area with a small kitchen was great.

early check in available if you purchase room via their own website and key/ room functions all

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

my boys liked the gym it was small, but all that they needed

brakfast choice, thie kids loved making their own waffles with whiped cream and chocolate sauce and sprinkles

this hotel was clean and value for money me and my kids enjoyed staying here.

breakfast team superb didn t try the wifi as excellent 4g signal in the area

the bar area.

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

efficient reception staff and room service.

and clean, very spacious with good parking facility

having a laundry onsite and options to have your laundry done for you save us so much time

large room, gym, location was easy walk from train station. laundry available.

laundry room and fitness room were clean and nice

a guest laundry, staff available 24/7 and a bar were all appreciated

liked that there was a washing machine also so could do my own laundry

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

very limited room service menu from

i tried to reach room service and the phone just kept ringing out, even after trying 5 times

room service option after 10.30pm was only baguettes. more late night choices would be good.

could not get food any other time of day as restaurant closed and no room service

unlimited juice bar good location

it was no toiletries in the rooms we asked for toothpaste, shower gel, room service refused to give us and

and hot chocolate was a lovely touch and 9 for a lovely breakfast was really reasonable (kids eat free too,

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

and free early check in at 12:30pm

kids- how about a children’s play area - this could be great for bored kiddies

the hotel itself has a gym, bar and room service is available for food

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

had the executive suite), the facilities at the hotel such as the lounge area and the on site bar were great

you should not have to register to access free wifi.

beds, lovely breakfast and the staff went that extra mile for my wife birthday by upgrading us and a lovely

overall we liked everything shower gel provided shampoo provided wifi everything

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

per hour per room early check in

the kids loved the waffle makers! coffee was good

breakfast was great, loved the waffle machine and the colouring for thr kids was great as i was on my own with

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

wifi was a wonderful addition

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

restaurant food menu is room service with table at best

nice big tv and free wifi which

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

centre and transport breakfast well presented lots of choice there wasn t much staff around in bar area waited

gym could be better equipped

things that could be better are replacing the old towels and improving the sandwiches in room service

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

great break highly recommended spa facilities all worked very friendly helpful staff

i don’t feel that’s value for money reallyz i didn’t get to use the facilities but normally kids under 1

not to mention the pool

staff were very friendly and hospitable they even provided extras with room service which was really nice of

breakfast was very good

clean comfortable room, good sized tv and excellent wifi.

to get early check in, and only 2 mins away from snow hill station

= excellent wifi = big thanks to the team for honoring my request to be accommodated on the 19th floor with a

the kids were exhausted and we did the check in earlier

room service excellent

enjoyed a deep, hot bath (luxury when you have kids

i ordered room service and the chips were cold

good location. spacious room. free wifi. good bath/shower.

location, staff, peaceful, good wifi, clean,

we ordered room service a number of times and the food was delicious and delivery was very efficient

room was opposite laundry and staff on first morning were far

room service lady kept barging into our room while we were getting dressed the next morning

no room service

room service was not available

used to room service options

your laundry charges were expensive

room was brilliant staff were really good early check in brilliant

with my sister and two kids

slight altercation with our early check in but it was sorted in minutes

we arrived in birmingham at 12 and the hotel were able to accommodate an early check in for no extra charge

breakfast was great

little masks left on the bed for kids and towels made into an elephant delighted them

kids friendly as they have prepared some crayons, colouring paper and some toys at the lobby

staff friendly and accomodating with early check in

wifi is free but slow

enough equipment in the gym

wasn't open the evening we stayed and it was a bit difficult to get room service - all worked in the end though

good food at breakfast

breakfast was really good, received room upgrade which was amazing, staff were lovely

the room service was excellent and great for tired travellers after a long journey

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

very welcoming, rooms were beautiful, plenty of room, mini fridge, tea making facilities bar downstairs,

wide room service menu selection

don’t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and

menu system, plenty of power sockets (both usb and 3 pin) good shower, friendly staff, good wifi, comfy bed,

the security put in the laundry lift because the other lift wasn t working which is fair enough

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

loved the complimentary mini bar and balloons on the bed for my partners

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

rang reception to ask for wifi password to be told plainly

bar stocked many drinks

menu or cards for what was on offer for room service

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

the bar was a good place to meet visitors

bonus for my fiance was the pillows were feather filled and not synthetic ( a pet hate of his )

the sheets had some scuff marks but well may have been from the laundry press

wifi is quick. the room is spacious.

clear that pool is outside hotel but still very convenient

gym & swimming pool was a bonus they were both spotless

gym & swimming pool was a bonus they were both spotless

no wifi in the rooms

room service menu could be some better than the one in room.not any choice

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

wifi not available in room, only in lobby.

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

would’ve been nice to have a smart tv (netflix or disney available) for kids.

room service and maintenance always on point and discreet

are pet friendly hotel

wifi connection was easy and free

weirdly there's an outdoor laundry at the garage nextdoor

decided to get room service which was tasty and reasonable rather than breakfast the next day as it would have

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean

confortabile good breakfast and gym aswell the bed confortabile and the person from reception very helpful many

very clean and comfortable. friendly staff the free late check out was a great surprise!

bad to say just prefer them to tell you on the day if you can have a later check in rather than calling in the

everything, it was clean, good products, good wifi etc

variety, comfy beds, free fruit in our room on arrival, smart tvs with air play, and 24 hour room service

they allowed late check out as well

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service