one lift working, car park very tight and a number of spaces taken by laundry carts

wifi bandwidth is

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

i really appreciated the people on the front desk, in the breakfast area and the two men on security

comfy bed and a good breakfast

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

breakfast was so good.

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

to stay only problem did not like being on 7th floor if stayed again would ask for a lower floor breakfast was

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

called room service at 18.15 to order a drink and after ringing for 5 mins gave up.

location, rooms, breakfast and staff hospitality

no info in the room about breakfast options . no one offered up the wifi code

i didnt like that there's no hotel wifi in rooms

no remote for tv, had to ask, menu for room service, but no phone to

no wifi in room, even in lobby wifi was slow, sometimes unavailable

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

free wifi only available in public lobby areas

at 630pm both mornings they delivered the laundry fir half hour with a tail lift wagon

blocked in on exit in the morning by a laundry vehicle

would be excellent if self-service laundry facilities were available

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

40am sunday morning by the laundry van loading & unloading linen/towels etc

weirdly there's an outdoor laundry at the garage nextdoor

the first floor balcony is under used and proper sun trap with great wifi and

brilliant breakfast, cheap accommodation, central location

stay, great location, very friendly and accommodating staff late check out a great benefit

very fast room service

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

the room has been upgraded & has been dressed with rose petals in the bed

comfy beds, provided ice and fresh milk on request via room service

the bar area is comfortable where you can relax and have a snack with your drinks

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for

had not requested an early check in but the receptionist went out of her way to organise early check in and a

we spent some time in the bar enjoying drinks and bar food, room service for dinner and breakfast in the

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

close to station, close to tesco, restaurants nearby a s very good gym

mini bar great asset

bar stocked many drinks

only downside was the parking was a walk away, otherwise a superb hotel and very good gym

not good if you have baggage, kids or you're elderly

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell

they have facilities l didn t see as l was only there for one night like the gym

no kids menu, extra bed was very uncomfortable and cost £15

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the wifi could be better

had a discounted breakfast in marco pierre as the room service wasn t available

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

the staff at reception and bar are excellent.

interior decorations of the rooms and all common spaces( restaurant, bar madeleine, staircases)

the gym facility was great and not busy. the room was clean and spacious for two persons.

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

your laundry charges were expensive

free wifi

some of the equipment in the gym was not working

the gym was ok

the gym was very hot

easy check-in, clean comfortable room, pleasant staff, good wifi

bed was not good and it was not comfortable to sleep for kids

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc

nice touch giving the kids a free drink and sweets.

we got a pizza at the bar which was really tasty and very large

the bar was a lovely space to relax in, and the food was delicious

the spa staff were so lovely and added to that relaxation feeling

room was huge, clean and had everything we needed. spa is amazing.

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

attended a concert and returned to the hotel at eleven and the room service selection was very poor

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

wasn t far from the city centre and ghetto golf which was our planned weekend

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

pool gym was amazing jacuzzi was beautiful ud83dude0d breakfast was amazing an staff was

swimming pool only for kids 12+

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't

the spa experience was great and the breakfast and serving staff brilliant

wifi password hard to find. pillows could have been better.

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

sofa beds for the kids were really uncomfortable

95 @ head, kids eat free

i hope they will introduced a new family rooms for small kids

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

which not needed also cleaners knocked door twice although we had late check out and do not disturb in door

kids running around late at night

housekeeper knocked twice despite no disturb sign on the door and late check out

room service excellent

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

early check in is always a bonus when available and the location is great

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

kids- how about a children’s play area - this could be great for bored kiddies

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

breakfast was included and couldn’t be faulted

breakfast was amazing

parking on the street wasn't great and didn't feel the safest only complaint about the room was

the breakfast was excellent,

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

delicious breakfast and friendly staff. the kids play area was fabulous too.

i tried many times to call room service to order a snack but the call didn't get answered, this was rather

staff were extremely friendly and the breakfast was delicious

wifi not great from the room

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

having a laundry onsite and options to have your laundry done for you save us so much time

laundry washing machine, dish washing machine, friendly staff

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

liked that there was a washing machine also so could do my own laundry

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

staff were very helpful and kids loved the choices at breakfast.

wifi didn't have any security therefore i was unable to use it as a business function

great location, spotlessly clean in all areas very good breakfast, bar service very good.

the sheets had some scuff marks but well may have been from the laundry press

i can t comment on the restaurants or bar as all these facilities are currently closed due to the restrictions

no spa or swimming pool

pool, breakfast

access to university gym and pool, walking distance to restaurants, bars and shopping

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

dogs are not allowed in a restaurant, but no problem as we could eat the breakfast at bar area

room service

well equipped gym

the ability to stream films in the room was great especially when travelling with kids

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

very limited room service menu from

the staff, early check in

waffle maker at breakfast

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

wifi in room doesn't work on tv so you can't cast, okay if you're only there a night i guess, (we

modern facility, staff were friendly and we were given a complimentary late check out which was

very basic - no teas/coffees in kitchen

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

there is even a gym in the basement

couch bed was not comfortable. ok for kids but not for teenagers.

the kids loved the waffles

have a kitchen cloth handy to dry crockery and cups

i had to pay £20 for early check in

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

early check in available if you purchase room via their own website and key/ room functions all

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

spacious, comfortable rooms. kids loved the pool. great buffet breakfast with lots of choice.

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

managed to get an early check in

dinner & bar menu needs to include some more everyday style of meal, rather than just burgers or

room was opposite laundry and staff on first morning were far

room service was not available

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

lack of room service

room service lady kept barging into our room while we were getting dressed the next morning

most hotels cover room service orders whilst in transit

the back window was smashed and my golf clubs were stolen

beautiful hotel, clean and tidy and comfy beds, fantastic room service and shower was good.

wifi was exceptional

as if the kitchen staff was on holidays

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

i called ahead to request early check in and the staff were very efficient and organised our request easily

wifi is good too and free parking on site

wifi could be improved somewhat; the restaurant service can be a little slow if there are large

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

clean rooms excellent staff comfy beds free parking

lots of free parking on site

was clean comfortable and value for money and a good breakfast as well also excellent parking

lovely reception and bar area

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

bad wifi and bed matrices.

bar and restaurant good

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

a family upstairs i think kids were jumping off the beds at 12/1 am but everything else

the bed was comfortable, showers hot and spacious, breakfast plentiful, hot and varied, parking is free, good

location was slightly noisey with kids walking past and the dual carriageway

great place all you would need and good wifi

place to stay homely feel * good lighting in room * quiet * okay distance from city centre * good wifi * wardrobe

free on site car parking

pleasant professional staff, good restaurant, secure parking, well decorated and very clean room

plenty of parking on a budget it is excellent value for money

plenty of parking ( free of charge ), very welcoming staff and such a homely vibe

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

room was not the greatest, it was dark as the window looked out onto large laundry containers

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

laundry was visible outside our window and was very noisy when it was collected in the morning,

the breakfast is quite basic and kids shouting and running was sometimes disturbing

perfect place with free parking

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

was spacious with separate beds in the ante room for the kids, restaurant and bar served well (within the limited

again - room service was disorganised with wrong menu in room and on website, order was slow - 40 mins for

pet friendly, will definitely be coming back

throughout the evening we could hear big groups of kids up and down the surrounding street on very loud motorbikes

location for access to good hope hospital rooms very clean well appointed spa facilities available but we didn

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

breakfast was nice and plenty of it and location was ok not far from railway station as we took the

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

food offer is limited so i m not sure it cuts it as a hotel but as a b&b with a lovely spa it s

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

the 24 hour reception, clean room and great room service

was excellent, easy to find and plenty of parking

good parking

breakfast i enjoyed and restaurant i too, room service was very helpful.

having to go out of my room to use the laundry room to get my shirt ironed

no dessert available when room service ordered.

breakfast good but you have to be there in good time

staff,excellent parking especially for a large van,breakfast was lovely,all in all great value and location and

warm and welcoming had a nice drink in the bar area slept well and breakfast lovely would visit

breakfast, staff, ample parking space, room was very good and quite and room service

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free

check in; bed was a wee bit small but comfortable and the room was clean and well laid out; good wifi; good

staff, the use of parking, the breakfast and speedy check in/out

very comfortable stay for our family with two young kids

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

i watched a cleaning lady kick and throw laundry down the public stairs

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

comfortable and breakfast was really nice with great selection was great

were told we had an early check in for a wedding we were attending then when we arrived the staff told us they

room nice complimentary water, +tea & coffee + biscuits hairdryer, iron & board options for laundry & room

ev chargers not working.

room service being a bit bothersome at times, other than that was good.

when we arrived at the hotel kay had arranged early check in and was just so friendly, welcoming and

staff very helpful and friendly especially the bar staff and reception staffs

dry cleaning/ laundry was prompt and good quality

they went out of their way to retrieve it from the laundry trucks and posted it back to us

we were very happy with the hotel, great room, clean, very quiet, great breakfast , plenty of parking and

great pool and great price

we dined in the restaurant and took advantage of the kids eat free offer and we were not disappointed, the food