got collected and the laundry van came just after 5-6 am and was under our bedroom window so woke me

a little dour, no mention of breakfast or wifi

even better if there was at least one ev charge point - nothing fancy as charging a car overnight only needs

ev chargepoints in the car park are a very valuable feature

reception area it is a hub of activity with welcome from reception and the relaxing lounge and bar area makes

company that collected the laundry at 5

located over trades entrance so we had deliveries (laundry, food and bins being emptied) from approx 6am to give

good wifi we were very happy with our stay, would stay again and very highly

there was a nice comfortable bar area which was an ideal meeting place in the evenings

the rooms was to a good standard & free wifi too

laundry pick up restricted to 3 days per week not the five days advertised

the heating was not good. the bed is a bit small and i could not find laundry plastic bag.

the noise from the laundry kept us awake all night with people talking. lack of breakfast items!

good location. costa coffee and mc d's next door. easy. good wifi and parking.

it was clean apart from some pet hairs and very comfortable

lovely quiet location, plenty of parking

to use wifi as no service from mobile networks that we used- it's just off the beaten track which is its

staff were amazing from the receptionist to room service to breakfast in the morning

came for a relaxing weekend away, had access to the spa facilities that was amazing

only constructive criticism we wanted to highlight was the room service,the sandwiches we ordered were soggy

hosts made us feel very welcome (even did a bag of laundry for us)

we woke up to a great breakfast selection, we opted for the nice hearty porridge, yummy ud83dude0b mixed toast

take food in the main bar and you will be included with the locals

so comfy and the spa bath was a treat

i was late for dinner and the chef made something for me even though he was closing down the kitchen

were not given any information about check out, breakfast or wifi when going to the room

lovely choice for breakfast

clean, lovely staff, parking

food great in the bar area

great customer service so friendly a great breakfast

room 16 was above kitchen, rather noisy up till midnight, and early 6am start preparing breakfasts

kitchen is currently under renovation, so continental only for breakfast at the minute

parking was a little limited and when i first arrived, i couldn't get onto the small car park as it

wifi

no bar, no restaurant, no checkout and poor wifi

warm cosy rooms and pet friendly

com both said the hotel could serve breakfast in the room with room service

was excellent, staff were very friendly and allowed early check in for my husband who was on night shift so he

position. v comfy bed. good showers. v good restaurants. cafe etc easy wifi

would like all hotel residents, regardless of who they booked with, to have free access to the spa facilities

had no idea that the hotel vets pet friendly...our dog spent the night in our car.

beautiful location, lovely pool. excellent breakfast.

eerything lovely surroundings,golf adjacent to hotel,nice swimming pool.

rooms nearer exit walking down corridor with a wheel chair and all the laundry trolleys was

room service only offer extremely limited menu after 10pm

our kids loved all the thomas themed stuff in the hotel, and we got a free upgrade to the thomas theme

clean spacious a good room for an overnight stay when park is closed good parking good wifi

wifi could be quicker also hotel staff had to drive through their own lock to open a door and some

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

say i can't really go out and eat anywhere the room service menu and the food was good value.

very efficient, room service due to covid-19 was excellent

fridge in the room. wifi ..

the free parking aswell

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

though it's by the road it's so quiet, plenty of parking space , food is lovely and pulls a lovely pint of

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

free parking. comfort and cleanliness of room.

all of it nice parking

health spa and gym is clean, extra towels to hand and the swimming pool just perfect for a pre breakfast swim

great gardens, tennis court and golf.

the gym was reasonably well equipped for strength training

great facilities- pool, gym, sauna, steam room, pitch & putt golf

17.00 breakfast better value at premier inn!

pool still need booking and limited time

room, staff, location, pool, wifi

spa and pool were also

took our kids and were told we could explore the whole hotel and grounds

room service breakfast excellent, and checkin checkout reception staff excellent service

didn t appreciate being woken at 6am by very noisy staff under our window, it seems the laundry was located

room was next to the laundry room

maybe heating, a pump or a laundry room and this kept me awake all night, so not happy

enjoyed my stay, great facilities, liked gym, liked club and food.

room overlooked one of the tee off's and we had gone for the golf this was amazing, i used the gym and the

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

i watched a cleaning lady kick and throw laundry down the public stairs

hotel is child and pet friendly

really well trained staff especially bar and food

laundry on landing in bags when we arrived didnt look nice

got told manager not here today another obvious lie as got told early waitress had seen manager , laundry left

laundry bags were outside the bar and restaurant for the while time we were there

) were in corridors ,probably waiting to go to laundry

building very tired and in need of redecoration, piles of laundry and high-chairs dumped in corridor on display

is no laundry facility in the hotel

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

the desk seemed to be open 24/7 and they were really accommodating with extra requests around the kids staying

new decor and breakfast was fab!

food offer is limited so i m not sure it cuts it as a hotel but as a b&b with a lovely spa it s

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

breakfast, staff, grounds, room, spa, bed

very clean well appointed spa facilities available but we didn't have time to use this visit car parking

the spa has to offer you can just come and use the spa without having to be a guest of the hotel breakfast was

great service and great breakfast

needs to be trimmed as there is an awful lot of fat on it which can be off putting bar prices need to be brought

pet dog was accepted and we could have taken breakfast back to the room as we could not leave dog

immediate satisfactory response to no wifi moved to another room when i complained about

free wifi, though i didnt need it, is a great addition

free wifi free parking

would have preferred more tv channels as no channels for kids.

parking, coffee in room, clean and tidy

great breakfast and lovely choices

the prices at the bar were a little on the expensive side

hard ev chargers. good location near m42. staff helpful. nice bathroom and suite.

lovely pool and room service was prompt and food good

we had problems with kids running round the corridors making noise and with my daughter being autistic she

i paid extra for petals to be on the bed which we had 4 petals on

all the staff including the cleaners the bar & spa staff were polite accommodating and friendly

having to go out of my room to use the laundry room to get my shirt ironed

easy parking. slept like a log. great breakfast. meal at the malt shovel was lovely

clean good breakfast friendly staff.

breakfast good but you have to be there in good time

put the selection on the door for room service breakfast but it was not collected noticed when it was too late

about our stay was really good from the cleanliness of the rooms to excellent breakfast we had in the

very friendly staff, clean comfortable room , good location just off the a42 , plenty of car parking spaces

the rooms the breakfast the staff and the aspalls

free wifi throughout

clean all round, bar/restaurant and room we didn't have kids but there's a play area the food was very nice and

wifi came and went a bit

realised it was a pet friendly hotel

the wifi is so bad! it didn't work for 3 days ( i stayed there for 5 days)

pet friendly. good check in staff. clean and quiet.

free parking- a rarity nowadays

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

we had been moved to bigger room 322 as we were family of 4 ( 2 kids under 10)

hotel was amazing loved the stay and kids enjoyed it and loved the fact they stayed in a castle

wifi speed unusable in the room (brewhouse) barely useable in the restaurant

brew house which walking to on your own from the main hotel late at night wasn t an option no room service

we found dirty laundry from the previous occupant under the chair indicating not effectively cleaned

only stayed for 1 night & kids used the sofa bed which wasn't great but fine for 1 night

the period fireplace was full of dust and debris

ideally sited for my needs good amount of parking

seems to be being used to house families which in itself isn't a problem, but kids and adults shouting at 8am

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

great place all you would need and good wifi

bar open and we ll stocked

great to have star city across the road to keep kids entertained and some good dining options there also

well priced hotel with parking included which was nice

breakfast was absolutely lovely, plenty of choice

super attentive and helpful staff. great restaurant. easy to access from m6. loads of parking.

breakfast was really good , nice selection great service

the breakfast is fabulous, it has a warm & homely atmosphere for a 4* hotel

i enjoyed dinner in the restaurant and breakfast in the morning; both were of good quality

very clean and quite new. parking easy. wifi free and good.

rooms look recently renovated very clean staff very obliging early check in was no problem

staff were really nice and helpful, also we made a mistake and thought breakfast was on until 10am, but it

good parking next to the hotel

during our stay the tv was virtually unwatchable due to pixelating and the wifi strength was very low

visible sign on the far wall of the lower car park to inform first time guests there is ample parking in the

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

small playroom for kids was brilliant

lot the lightest of places with all lights on. carpet was, let's say

accessed and free parking with plenty of spaces

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

laundry was visible outside our window and was very noisy when it was collected in the morning,

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

room was not the greatest, it was dark as the window looked out onto large laundry containers

it had everything within a 10 min distance the pool breakfast and rooms were great

room was opposite laundry and staff on first morning were far

lack of room service

room service lady kept barging into our room while we were getting dressed the next morning

room service was not available

hotel out on a limb ,no room service, no information on hotel in the rooms

the sheets had some scuff marks but well may have been from the laundry press

location is perfect and quiet but in walking distance from the city extras complimentary swim and gym

access to university gym and pool, walking distance to restaurants, bars and shopping

i loved that i could choose from 3 pillows and the room service!

it was such a shame the gym/ leisure facilities weren t open or the restaurant.

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

the ability to stream films in the room was great especially when travelling with kids

really when i chose aloft as our destination for the short holiday, my kids were skeptical because they wanted

was advertised as pet friendly however pets weren t allowed in any of the dining establishments in the hotel

when i booked the room i gave all the details about my family , 2adults and 2 kids, i thought i have settled

we ate in the bar and the menu had a great choice, but as it was sunday we had the roast, which was superb

i didn't take my kids the pub food menu had plenty of choice for them to choose from

even though it s not a big deal and it s technology but the wifi was bad and phone signal wasn t great

wifi - couldn't connect in room which was at far end of hotel, have previously stayed nearer to

pleasant simple grounds to stroll in, and good parking

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

the music in the bar area was too loud for my taste but that's just me.

i really enjoyed the stay and my kids loved it, we would definitely come again

wifi wouldnt work

bar and restaurant very good

came up to watch the golf at the belfry, so location was perfect

rooms very hot. rubbish wifi

maybe needed a little tlc but was adequate, good atmosphere in the bar and excellent food, ideal parking

a lovely hotel with good parking facilities in a central location

room service excellent

had a kitchenette, sofa, bedroom, and shower room

i had to pay £20 for early check in

our room was fab. we upgraded so we had a kitchen and sitting area.

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

was expecting room to be small but there was plenty of space! great to have a kitchen.

breakfast items was very slow, however there were a lot of guest eating so a busy

the kids were exhausted and we did the check in earlier

pet dog was made very welcomed

kids especially loved the pancake machine

staff helpful, got an early check in offered which was brilliant. very comfy bed and clean room.

very pet friendly

late check out

room service need more care about breakfast order.

to ask for loll roll, & tea bags, sugar as room service came to clean room but didn't replace the essentials so

so i tried to get my kids to share a bed and nobody got any sleep

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

also the night staff may not be fully inducted, as when i ordered room service one evening the member of staff

to ask twice for early check in, first answer on the desk was no, but another member of staff then helped us

beds were brick hard and so uncomfortable, pillows were horrific, none of us (me my husband and 2 kids) slept

i had two < 3 kids in my room and they were absolutely freezing all night, my 1 year old couldn’t sleep and

gym could have more equipment in it

liked the fact that you could get great room service when the restaurant is full

room service no bath no shoe shine no valet parking limited restaurant menu, but excellent

the gym facility was great and not busy. the room was clean and spacious for two persons.

wifi was really weak signal, this was the only issue on a work trip.

it was my partner's birthday and after such a year working in the nhs, my kids and i wanted to treat her

good to have laundry facilities

a guest laundry, staff available 24/7 and a bar were all appreciated

kitchen two rooms bed n bedding gym laundry

laundry room and fitness room were clean and nice

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

everything was clean and recently refurbished the gym was well equipped

we asked for a very early check in, they sorted it no bother, we asked for extra milk and tea bags, they have

the gym was very basic with a couple of machines and not much else

small gym. small room

water pressure was amazing but would be worried if i had kids having a shower

the wifi could be better. and wasn t sure if to log in and give details re 02 of it was safe

wifi connected but was so slow was unable to download photos on facebook etc.

was good except : room service was not great, towels & bed sheets were not changed and room was not cleaned the

it was no toiletries in the rooms we asked for toothpaste, shower gel, room service refused to give us and

were awful , especially cleaning staff and room service- awful