having to go out of my room to use the laundry room to get my shirt ironed

wifi could have been better

the bed was comfortable and room service was tasty and arrived quickly

location and safe parking and quiet.

staff,excellent parking especially for a large van,breakfast was lovely,all in all great value and location and

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

laundry was visible outside our window and was very noisy when it was collected in the morning,

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

room was not the greatest, it was dark as the window looked out onto large laundry containers

everything is good. my kids enjoyed pool time lot.

great location for football club. next door. free parking. great bar area. friendly staff.

thankfully didn t wake the kids

noise from other customers and kids running around the hallways

also late check out time and breakfast served until 11am which was also really great

bonus was having a gym

very clean and quite new. parking easy. wifi free and good.

i watched a cleaning lady kick and throw laundry down the public stairs

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

this hotel is very kids welcoming

hotel is child and pet friendly

we loved the room and the breakfast

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

location, friendly staff, very clean and comfortable. fabulous breakfast.

the free wifi and breakfast make it really

staff, the use of parking, the breakfast and speedy check in/out

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

also a bar & large reception area with comfortable seating

don't have rooms big enough for kids with parents, so we had to book 2 rooms so the price was double, but if

wifi was slow

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

is no laundry facility in the hotel

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

the bar staff the bed was lovely and the breakfast was great

great staff, great breakfast

( laundry room or main reception

hotel also has a gym and laundry / lounge but didnt use these

clean and kitchen and laundry

the laundry facilities and games room

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

free parking. comfort and cleanliness of room.

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

decent wifi

temporary wifi with low signal little bit old furniture and damaged

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

laundry was thrown down stairwells and not in a skip

location and free parking very helpful staff

it is near to city centre and has parking facilities , clean hotel

i am very upset that i had to put my kids through this which was supposed to be a holiday

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

parking, free wifi, ease of journey to work from this base

clean rooms excellent staff comfy beds free parking

lots of free parking on site

lots of free parking. half hour walk into city centre.

kitchen facilities were minimal but useful for short stay

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

was expecting room to be small but there was plenty of space! great to have a kitchen.

i had to pay £20 for early check in

early check in available if you purchase room via their own website and key/ room functions all

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

was able to book late check out when we first arrived

this hotel was clean and value for money… me and my kids enjoyed staying here.

the kids loved the waffles

having a laundry onsite and options to have your laundry done for you save us so much time

laundry washing machine, dish washing machine, friendly staff

staff friendly & helpful. great facilities with an onsite laundry and carpark

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

a guest laundry, staff available 24/7 and a bar were all appreciated

room service breakfast was amazing it made us feel very special the way it was presented and served

the bed is comfy, the wifi reliable and its pretty quiet

the parking is invaluable when staying in birmingham

we took the bedding off and the kids slept on the floor instead which was fine

big plus is the secure parking

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower

clean, comfortable, good facilities, decent breakfast, very helpful staff, perfect location and onsite parking

the breakfast was adequate, but did the job.

be on the breakfast hall on early. make sure you put on the sign for room service.

no room service

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

5 service charge for room service

the staff were really helpful and friendly, great breakfast and spotlessly clean rooms.

we requested early check in and was told not available - fair enough

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

candy cane for the kids

location, facilities. bed was comfortable. shower was excellent. room was large. wifi was good.

screen mirror didn t work and casting was pants as wifi not great

no early check in

they signed me straight up so i could get late check out for free

staff helpful, got an early check in offered which was brilliant. very comfy bed and clean room.

kids running around late at night

very clean good location to city centre really nice staff late check out free till 1pm

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

issue with room service billing as a result

even a pancake machine which impressed the kids

we had kids so they were very tired and we arrived around 7pm

better leisure facilities e.g. swimming pool, sauna and spa would have made the stay better

room service excellent

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

room was spacious and the bathroom quite nice too

no mini bar in room. no drinking water available in spa without stepping into reception

room service breakfast was tasty and quick

room service was excellent

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

breakfast was amazing a lot of different choices

bar prices were not ridiculous and the location was superb

gym wasn t good!

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

gym could be better equipped

like to be able to simply log on to wifi without having to provide details that, i presume, go on marketing

ordered room service one evening that wasn't great either

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

we ordered room service and food was good value for money as large portions and very tasty

only down side to the week end was due to a dessert when we ordered room service

no free wifi !

charge of 13 and the hotel bar is extortionate

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

didn't sleep until the last residents were back )just like home with the kids

the bed was pretty massive and super comfortable, the wifi was great within the room also which meant i could

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

we especially loved the bubble lounge bar which is inside the building

room was opposite laundry and staff on first morning were far

lack of room service

no room service

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

used to room service options

your laundry charges were expensive

the breakfast was really good as well

room was brilliant staff were really good early check in brilliant

the gym is empty and too old

great little perks for the kids and the breakfast choice the following moening was exceptional with the most

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc

kids loved making their own pancakes

maybe a bigger range of cooked breakfast.

kids friendly as they have prepared some crayons, colouring paper and some toys at the lobby

wifi wasn t great

the gym facility was great and not busy. the room was clean and spacious for two persons.

the breakfast is very good , nothing is cheap it’s all quality and the staff are very good

had to keep logging in to the wifi

the bar was very nice for an evening drink - beautiful setting with a lovely fireplace

requested a slightly late check out and was shot down without even trying

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

choice of early check in or late check out there was bits all over floor and there was hairs in bath still

tea/coffee making)

we got early check in and complimentary cocktail each

sauna and gym facilities not available made the stay less relaxing.

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

the tv did not work as advertised, we did not have access to usual channels and the rooms wifi did not work so

spa had too much chlorine in pool

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

the bar was a good place to meet visitors

have been nice to have small fridge in room, fresh milk and ice brought free by room service to room but milk

was fantastic, we had a little trouble with room service, the computer system went down but they soon sorted it

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

late check out midday! love that. location is great too

close to station, close to tesco, restaurants nearby a s very good gym

room is big, there is a gym at basement opens 24hrs

the sheets had some scuff marks but well may have been from the laundry press

was very clean, room service working quickly and the burgers are amazing, special mention for the reception,

clear that pool is outside hotel but still very convenient

it was such a shame the gym/ leisure facilities weren t open or the restaurant.

clean and room service available as an option

the ony channels i could watch was 1 or kids programs all the others were jumping

room service menu could be some better than the one in room.not any choice

was no hairdryer, no wifi in the rooms and no window - couldn t tell what time it was when i woke up as it

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

less people using the wifi ud83eudd23

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

are pet friendly hotel

bar was definitely over priced but bar that nothing else

was advertised as pet friendly however pets weren t allowed in any of the dining establishments in the hotel

there had been a function, so breakfast was really busy and had to sit in the bar area

breakfast was amazing

who checked us in and out was extremely happy and more than happy to help and martin the bar tender was amazing

the late check out was a bonus and the staff really pleasant

staff couldn t do enough for us great view very clean and fab breakfast

irish guy behind the bar was really friendly and attentive

weirdly there's an outdoor laundry at the garage nextdoor

late check out, great bar and lounge

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

carpet in the bedroom, no room service despite the in room menu stating pizzas available 24hrs

plus the wifi helps a lot in case one has a poor network

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

allowed us have an early check in which was great as we hadn t slept the night before

big beds and clean rooms with a bar and breakfast option in morning

the room service food was horrible but the issue was resolved very quickly

choice and quality, very satisfying front desk staff is not flexible nor helpful regarding early check in request

no kids menu, extra bed was very uncomfortable and cost £15

was extremely professional and accommodating, the room was so spacious, amazing breakfast and gym

wifi wasn't great, but not really bothered about it.

from the reception to the bar room service

one lift working, car park very tight and a number of spaces taken by laundry carts

free wifi

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely

there was loud talking, banging, rollers from laundry been moved

blocked in on exit in the morning by a laundry vehicle

would be excellent if self-service laundry facilities were available

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

40am sunday morning by the laundry van loading & unloading linen/towels etc

the only thing was the bar and spa closed too early...

just if there was maybe a window of time for kids to swim gor example

comfortable rooms excellent room service

when we arrived later than expected with tired kids the staff were very hospitable and allowed us to order in

staff were really welcoming, was a really comfortable room and really enjoyed the pool etc.

are attentive and professional my room was immaculately clean and the bed super comfy lots of parking

our stay 3 families no kids this time

the spa was lovely and spacious and good value for the facilities

for drinks at the bar was high and the guinness wasn't well poured

i am unable to comment on breakfasts and spa/gym facility as we didn't use them

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

everything was fine from the bed to the breakfast used to use travelodge but not anymore

unsecured wifi network meant i was unable to work easily

hotel good breakfast and lovely staff had a great stay 2 minute walk to star city where the bus takes you into

i wish the pet charge for my cat was lower than 10 per night as i didn t request nor receive any

no sewing kit in room and room service non existent during late hours

the choice of breakfast was great

food pleasant staff friendly and very helpful car parking easy & free

most spots such as the mailbox and bullring) - very friendly team - lovely hotel with a great breakfast

free on road parking is a bonus

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

lots of parking

food from the kitchen was ok

friendly staff, very clean and modern hotel. parking facilities were brilliant

staff were really helpful and i was able to arrange late check out without any fuss

i wish the breakfast ran until later....

the staff were amazing and the room service gorgeous

my pet hate 2 teabags

room service need more care about breakfast order.

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

location, quiet area, clean, tea+coffee, free parking and friendly staff