there is plenty of free parking for guests

the bar area was a little small and too close to the dining area

a very comfortable night and enjoyed a great breakfast

s a gem , staff super , had lunch on arrival exceptional , large spotless room and breakfast was excellent

lovely bar area and restaurant

was no laundry facilities it stated on the website that there were was dissapointed

free parking and good wifi

little gem, staff were fantastic, nothing too much trouble and a lovely breakfast as well

had a very warm welcome from the loveliest receptionist who also served us in the bar and at breakfast

nice and clean bed was good lounge really nice and the breakfast and evening meal was excellent bar good

our kids really enjoyed playing pool whilst the parents chatted over a drink(s)

ordered room service - food was cold when it arrived

i wish the breakfast ran until later....

huge room very comfortable bed and great food in the hotel restaurant pet friendly

room is quiet and bed so comfortable. loved breakfast

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

checked in of friday night to be greeted with kids running riot

gym is really disappointing unless you are looking just for a trade mill or a bike

wifi connection was not consistent and the window was filthy which obviously spoiled what would

just needed some more equipment in the gym

when we arrived later than expected with tired kids the staff were very hospitable and allowed us to order in

fire alarm came on in the middle of the night. kids not allowed to use the pool.

liked, the facilities, there s a gym and restaurants and bar

luxurious suite, excellent room service, cosy bar area, splendid dining/breakfast room, ample car parking

wifi did not work very well

m new to the uk so not familiar) it would be great to add paper towels or towels to use in the gym to be able

lovely bar and restaurant and beautiful garden out the back.

room service breakfast for a small price

was no wifi for at least 24 hours of my stay and as i have a business that made it really hard for me

the bar area was lovely to relax in (like a big lounge with comfy sofa and armchairs) and the breakfast in the

very clean and quite new. parking easy. wifi free and good.

is no laundry facility in the hotel

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

had no lemonade or lemons at the bar. need to get they bar filled

the bar staff the bed was lovely and the breakfast was great

hotel also has a gym and laundry / lounge but didnt use these

close to plenty of restaurants. laundry available for us

clean and kitchen and laundry

the laundry facilities and games room

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

facilities - great spa treatments that were keenly priced. breakfast was very good.

free internet and free access to swimming pool, sauna and steam room

round the hotel were very friendly and helpful and it was a great bonus that there is a swimming pool/leisure

the room the facilities the food the staff the pool. great for cosford!!

everything you needed was there. beautiful location. friendly helpful staff. amazing pool.

great location for the football stadium gym on site which was well appointed would i stay there again - yes if

room service could have been better i asked a member of staff for some sugar for the in room kettle

the hotel is always very clean, food and bar always excellent

parking and availability of ev chargers was good

to and from the alexander stadium and also birmingham city free parking with pay-as-you go ev

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

wifi signal poor but it's not down to the hotel, i spoke to a few locals and the area is not well

reception was poor and my room was a fair distance from reception so couldn t connect to the wifi

no soap the hot water was scorching and no food at all tho they did offer room service but no

easy to access and love the private free parking

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

location,parking good. breakfast sound with good variety.

great value and very clean and sky bar gives good views of the city below

say i can't really go out and eat anywhere the room service menu and the food was good value.

great prices, kids eat free when eating from the kids menu

staff, the use of parking, the breakfast and speedy check in/out

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

plenty of parking (space for the minibus), lovely breakfast

very comfortable stay for our family with two young kids

friendly staff, comfortable room and good choice of breakfast

having to go out of my room to use the laundry room to get my shirt ironed

breakfast was excellent

was ok but didnt smell fresh breakfast was very basic gym appliances were broken needs updating reception staff

shame no gym or spa. food was a little limited for non-meat eaters.

great small hotel with lovely helpful staff and good bar and restaurant.

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

friendly staff. very helpful. lots of parking and great location for me

was excellent, the staff were very friendly and helpful, plenty of car parking, a very pleasant stay, would

comfy bed, nice walk in shower, netflix available, fantastic buffet style breakfast, free wifi, friendly staff

size of the room was big bed comfy bathroom immaculate restaurant great also room service was good staff on

room was not the greatest, it was dark as the window looked out onto large laundry containers

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

laundry was visible outside our window and was very noisy when it was collected in the morning,

parking spaces are a bit iffy

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

i watched a cleaning lady kick and throw laundry down the public stairs

breakfast ordered on first morning room service never arrive

kids absolutely loved the stay, and staff couldn't have been more attentive going above and beyond,

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

in the hotel as it kept the hertage intact but also including its modern comodities such as free wifi

rooms need better soundproofing if staying with kids

i ate at bar sunday evening and it was quite tasteful

great staff good food and bar great location

the bar shut too early.

good breakfast

lack of parking at times

large breakfast in the conservatory, watching the pheasant on the lawn

the house and garden are both well presented with good parking facilities

spa is amazing

fantastic facilities, the gym had everything and the spa was brilliant

plenty of free parking with ev charging if required

room, we had an exceptional meal, the staff where brilliant and the spa/gym where very nice

the spa is incredible and offers so much

eventually a lad appeared as he was dealing with laundry at the far end of the car park

evening in the resturant was spoilt due to the noise of kids playing in the room next door and entering the

nothing was out of place or to complain about, we even used the pool and jacuzzi very happy by

easy parking

suit was great comfortable and clean, the spa bath was fantastic with lights and powerful jets, very relaxing

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

laundry was thrown down stairwells and not in a skip

bad wifi and bed matrices.

parking n room facilities

my room was excellent, spotlessly clean , the bed was comfy , full signal for free wifi

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

easy parking and local to city centre

convenient location for casino lots of parking great full english breakfast

wifi not working

loads of free parking, great location, not far from the city centre

were lovely especially the lady that brought me my room service and the lady at breakfast

gym is very run down, such a shame

swimming pool and changing facilities were great the kids were able to use the pool

the pool and spa (steam room and sauna) facilities are very good

nice size bar and lounge area and large dining area

location was great. staff were really friendly and helpful. they were lovely with the kids.

very loud party going on wasn’t ideal with kids trying to sleep

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long

room service menu has improved and i had one of the pies - delicious and good value for money

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

lounge and kitchenette perfect with a fridge

have a kitchen cloth handy to dry crockery and cups

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

our room was fab. we upgraded so we had a kitchen and sitting area.

kitchen facilities were minimal but useful for short stay

ample parking

the breakfast is fabulous, it has a warm & homely atmosphere for a 4* hotel

room service excellent as well

brilliant breakfast beautiful grounds excellent comfort good room service

ev charge point, the food and the exceptional service from all the staff

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

the kids loved the waffles

breakfast was great

relaxing bar and lounge area

large room, gym, location was easy walk from train station. laundry available.

having a laundry onsite and options to have your laundry done for you save us so much time

a guest laundry, staff available 24/7 and a bar were all appreciated

laundry washing machine, dish washing machine, friendly staff

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

staff very friendly and polite and a great choice for breakfast

to the golf at the belfry, which is what we did

that it surrounded by loads of restaurants, you have the sea life centre for the kids, and it not to far from

and helpful staff at the reception specially mr khalil-ur rahman s service and arrangement of early check in

the room was abit cold for us especially the kids

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

nice big tv and free wifi which

no free wifi !

very clean good bar and facilities

room service menu but don't serve

wifi was excellent, room clean, bed amazingly comfy, great sleep, tele decent with sky sports

location, car park and late check out

the wifi connection was terrible.

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with

ordered room service for an evening snack and for breakfast - delivered promptly and it was delicious

wifi poor

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

wifi was very hit and miss

every member of staff was helpful and so kind to me and my kids

wifi was extremely slow, for working professionals difficult

my only qualm would be that the gym closed at 10pm but that wouldn t be a problem for most

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

tv with youtube, netflix etc, free wifi, free gym

excellent wifi in all areas

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

long queue at bar for a while.

free gym free breakfast comfortable beds and pillows hot showers

literally nothing bad to say about this hotel it even has a gym

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

our family pet could join us.

spa was relaxing

and rose petals on the bed and a happy 50th message in chocolate for my husband

friendly and very helpful staff from the concierge to the room service & bar staff

breakfast was really good and having free wifi was a bonus

free wifi and access to smart tv for kids

paid £30 extra for early check in but room was not properly ready

no early check in

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

afraid your bar prices for a quiet social drink are ridiculasly high eg

distance from the southbound m6 , plenty of parking and efficient check

suggest lowering bar prices

room service excellent

kept awake by loud singing in the bar at 4

kept knocking on my door when i had done a late check out already

bed was not good and it was not comfortable to sleep for kids

not enough tables in breakfast area. it was packed and we had to wait a while for a table

breakfast included hot options

your laundry charges were expensive

the staff were lovely especially the bar manager forgot her name

restaurant and bar area was good, we had evening meal and drinks which were reasonably priced

room service and dinner was

t offered wifi

i was also a bit disappointed by the spa but perhaps i didn't read the

no breakfast room service

the bed was pretty massive and super comfortable, the wifi was great within the room also which meant i could

we had room service and breakfast which were also 10/10

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless