towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

weak wifi signal. and not enough irons.

no soap the hot water was scorching and no food at all tho they did offer room service but no

access to the family suite we had booked was great with ample parking right outside the door

easy to access and love the private free parking

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

is no laundry facility in the hotel

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

very lovely bar and restaurant stuff ud83dudc4c

location staff very friendly, rooms were very clean and comfatable great breakfasts and aminities bar open and

were really friendly and helpful, breakfast staff really helpful with the kids assistance and checkin staff were

lovely hotel, great bar and nice, clean modern rooms

the wifi signal was bad in our room so we couldn't connect

room, bed & the breakfast

ample free parking clean comfortable and decent atmosphere

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

i watched a cleaning lady kick and throw laundry down the public stairs

great friendly staff, check in was excellent. pool, sauna and jacuzzi were fantastic.

was fined by a 3rd party parking company on my return home by letter

having to go out of my room to use the laundry room to get my shirt ironed

there was room service which was surprisingly quick

breakfast was excellent

good bed clean excellent breakfast overall dirty class

wifi service is very patchy away from the public areas, i had to use a mobile network dongle in my

i am unable to comment on breakfasts and spa/gym facility as we didn't use them

stop it raining or offer valet parking! other than that, it s spot on.

guess the only thing i could say was maybe the food was a bit expensive for room service, but it was as to be

spa was amazing, a very relaxing experience

i used the pool and spa which was amazing

very clean and quite new. parking easy. wifi free and good.

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

laundry was visible outside our window and was very noisy when it was collected in the morning,

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room was not the greatest, it was dark as the window looked out onto large laundry containers

pool changing rooms were a mess.

it's the only thing you need to upgrade, i did not like the fact i had to pay extra for room service to have

loved the staff, the 3 secure parking & the big rooms, kids area with books

wifi was spotty m

very good room service. excellent staff

staff and breakfast was lovely

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

good breakfast and staff were

room layout is quite nice and the free wifi is nice to have for work

lovely hotel with great views. free parking and free wifi. really helpful staff.

staff are very friendly. nice location. good food. parking is really easy there.

spa was lovely and the pool very nice

that my brother who met us on friday at the hotel for a meal received a parking fine

staff are lovely and helpful. i also used the gym and swimming pool - excellent facilities.

ro pay goading deposit that i was only made aware of on arrival for the room and also to book room

s a real shame the tv did not work on wifi even after connected to our own hotspot

the bar area was a little small and too close to the dining area

was close to where i needed to be, the staff were very nice, the food was lovely, car parking.

super friendly and efficient staff very comfy bed no husband or kids present.

have been nicer if the bar area was open later, we were having a good time drinking and ended

wifi sessions ware too short and phone log out often from the network

nice quiet location ample parking

wifi connection was not consistent and the window was filthy which obviously spoiled what would

we had a parade view which the kids absolutely loved and was a good experience but people were smoking under

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

room was very clean and the room service lady was nice who set up our sofa bed for the children and the gentleman

was no laundry facilities it stated on the website that there were was dissapointed

secure on site parking

safe parking too

lovely cozy hotel with lovely staff . rooms are very clean and spacious. plenty of parking .

breakfast was fresh and nicely made

( laundry room or main reception

hotel also has a gym and laundry / lounge but didnt use these

the laundry facilities and games room

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

close to plenty of restaurants. laundry available for us

throughout our stay when we had a drink in the bar and at breakfast staff were first class

a strange problem with wifi

very good wifi. ac in the room was great. breakfast was excellent loved the blue berry muffins.

staff, excellent value for money, great breakfast and loved the activity packs for the kids

the breakfast service was outstanding, the complimentary parking was convenient, the rooms were spotless, and

small issue was that a group of us returned yo the hotel after a wedding snd they had closed the bar early

i liked the option to order room service breakfast as i was on my own

very accommodating allowing early check in

this local getaway with my husband, had access to the spa facilities and was a very nice a relaxing stay

confusion about me using the spa area as my treatments were booked in the afternoon and i checked out at

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

staff, bar n location

everywhere was clean, loads of parking, staff were great, bar was cheap

you can t order room service over the phone but have to go down to the reception to order food

bed, nice shower, great facilities, free parking

laundry pick up restricted to 3 days per week not the five days advertised

the noise from the laundry kept us awake all night with people talking. lack of breakfast items!

the heating was not good. the bed is a bit small and i could not find laundry plastic bag.

everything was great, the staff at reception was amazing. parking was easy.

our pet is well behaved and can clearly be viewed on the cctv as leaving the premises and not returning

the lady serving behind the bar was very pleased and kept making sure that i was alright during my stay, just

breakfast, staff, grounds, room, spa, bed

breakfast was good value for

very clean well appointed spa facilities available but we didn't have time to use this visit car parking

the spa has to offer you can just come and use the spa without having to be a guest of the hotel breakfast was

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

had a kitchenette, sofa, bedroom, and shower room

have a kitchen cloth handy to dry crockery and cups

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

i had to pay £20 for early check in

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

comfortable room. good bed. decent wifi. breakfast was good.

my kids enjoyed the breakfast

was able to book late check out when we first arrived

we travelled with a small dog and booked a pet-friendly room

service at breakfast was a little slow.

the spa is beautiful, and stephanie may did a wonderful job with my massage

really nice breakfast, tea with real tea leaves not bags

room service for early breakfast.

room was opposite laundry and staff on first morning were far

room service was satisfactory

lack of room service

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff

large room, gym, location was easy walk from train station. laundry available.

laundry washing machine, dish washing machine, friendly staff

a guest laundry, staff available 24/7 and a bar were all appreciated

staff friendly & helpful. great facilities with an onsite laundry and carpark

laundry room and fitness room were clean and nice

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

ideally would have preferred one room as we have small kids

no hot chocolate options for room for kids, again evening staff sorted this

clean comfortable rooms , ground floor room right next to bar which was excellent

t like the idea of pet friendly hotel, this will always affect how clean a place is bedsheets didn t feel

unstable wifi . very disappointing.

reception and bar staff were incredibly welcoming and friendly.

superb wifi, very comfortable bed, good tv and excellent breakfast

the kids were exhausted and we did the check in earlier

bed in the room are uncomfortable, there need an update and for breakfast need more options for kids like nutella

room service excellent

comfortable rooms and a variety of choice for breakfast, it was a pleasure to stay here

clean, comfortable, good facilities, decent breakfast, very helpful staff, perfect location and onsite parking

wifi password hard to find. pillows could have been better.

the breakfast was amazing just what we need to set us for our day ahead

downfall was some of the cooked foods at breakfast time tasted as though they were yesterdays warmed up

are good, gym is small but has most of what you need, nice restaurant and good out door space, staff very

was no wifi for at least 24 hours of my stay and as i have a business that made it really hard for me

wifi was free to all guests

room service breakfast for a small price

great facilities, gym, marvellous historic building with an interesting back-story

the sheets had some scuff marks but well may have been from the laundry press

receptionist and bar staff were very helpful

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past -

access to university gym and pool, walking distance to restaurants, bars and shopping

use of the university gym was very useful and appreciated

room service with hidden 4 delivery charge. air con not working so well.

wifi was terrible and the food choice in the bar was poor

the spa was exellent the hotel is great thats why we will be back

we had room service and breakfast which were also 10/10

rooms are lovely and cosy ... power shower is on point !!! spa lovely !!

i couldn t access the room service from the tv

at breakfast not quite as good as the rest of my experience of the hotel

the bar was very nice for an evening drink - beautiful setting with a lovely fireplace

gym could be a little larger but just nit picking

clean room, large comfortable bed. friendly, helpful staff. really nice breakfast.

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

slick and easy check in and late check out

tasty breakfast . bar open late . comfortable room

the ability to stream films in the room was great especially when travelling with kids

the wifi wasn t working in my room - not a massive dealbreaker as i was able to work in the lobby but

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

when i was asked by room service if i needed my room cleaned, i said yes please i was given the towels

there are several available parking

clean rooms excellent staff comfy beds free parking

lots of free parking. half hour walk into city centre.

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

parking n room facilities

they asking me for work permit which i had no problem but have little kids running around the hotel

we booked for us couple and 2 kids under 2 years

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

250 pounds after i left because i left valentines day decorations in the room , balloons and rose petals, i

i liked the spa and the view from my room

room service was quick to respond to us

gym & spa facilities were great

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

not a bad little gym and lovely breakfast both covid friendly

the same guy served us in the bar for drinks when we got back and ran the bar on his own, a real credit to the

5 service charge for room service

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

the drinks in the bar were a little expensive

staff facilitated early check in location clean breakfast self serving excellent choice

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

breakfast at the restaurant was excellent

had the executive suite), the facilities at the hotel such as the lounge area and the on site bar were great

i wished the restaurant and bar was open a bit later only because i missed itud83dude03

rooms were very nice with free tea, coffee and wifi

your laundry charges were expensive

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

spacious with excellent service. enjoyed the gym.

gym needs some more equipment like a bench, barbell and a squat rack with some weights

with my sister and two kids

issues whatsoever flight home was late in evening got late check out and held bags while out shopping

staff, clean and the option of a free late check out

location, friendly & helpful staff, early check in

we travelled as a family of 4 (2 kids) the children were given activity packs & a little goodie bag with biscuits

my kids get treated like family

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

we ordered room service breakfast - nothing wrong with the quality, or service, but i think we would have

perfect situated in the centre of birmingham good working wifi , with also airco in the room

room service breakfast was delicious, but wasn t as i d ordered

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

the room was very clean and we really enjoyed their breakfast

the gym was good

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long

poor wifi, small tv.

we ordered in room food from the kitchen which was excellent

they charge you for parking

wifi didn't work very well, tv could do with updating in our room.

no wifi in the rooms

the ony channels i could watch was 1 or kids programs all the others were jumping

was no hairdryer, no wifi in the rooms and no window - couldn t tell what time it was when i woke up as it

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for

forgot to mention to the reception staff - the rowing machine in the gym needs an urgent service

i didn’t call down to reception as i didn’t want to wake or alarm the kids

early check in was excellent, room was nice and large with good facilities

helped with early check in

we was informed that we will be offered a free complimentary early check in however when we arrived,we was made

bar comfortable, live music and reasonable priced drinks

nothing! although the lounge bar was really warm when working in there in the day.

didn't use the gym but the option was nice

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

room i had was a bit of an error with the mini bar having 2 bottles of water and the picture on the website is

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean

centre and transport breakfast well presented lots of choice there wasn t much staff around in bar area waited

to allow older kids in same room when searching universities as it is an expensive time

excellent breakfast which kids enjoyed and clean room

good wifi, just an overall good experience

not a problem but would like to know we had a spare especially with kids

- at the desk was very helpful, professionalism was bar none

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

clean, large and quiet; bathroom with large shower and plenty of towels; very efficient and fast room service

wifi is good but not strong enough for high-volume websites or streaming a movie (i switched data

used the gym on one

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the location, the room, the spa and the breakfast.

had a discounted breakfast in marco pierre as the room service wasn t available

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

a special shoutout to geoff, and ashley from the bar and restaurant they were incredible

spotlessly clean and gave me an early check in

a compromise but this place is beautiful, fully fitted out, nice toiletries, well-run bar and fab room service

clean hotel with really friendly staff couldnt fault it at all,breakfast was really good with plenty of choice

room service options but no directions on how to order.

variety, comfy beds, free fruit in our room on arrival, smart tvs with air play, and 24 hour room service

breakfast was amazing

called room service at 18.15 to order a drink and after ringing for 5 mins gave up.