the laundry facilities and games room

hotel also has a gym and laundry / lounge but didnt use these

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

clean and kitchen and laundry

( laundry room or main reception

proportioned room with free wifi, air con and tea/coffee making facilities

breakfast, staff, ample parking space, room was very good and quite and room service

check in; bed was a wee bit small but comfortable and the room was clean and well laid out; good wifi; good

room is clean, , good wifi, hot shower, warm room, comfortable bed, towels and soap provided, breakfast was

really lovely staff, great parking, brilliant breakfast. very helpful people

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

no info in the room of bar facilities or room service

the 24 hour reception, clean room and great room service

friendly staff. very helpful. lots of parking and great location for me

staff, bar n location

very clean and quite new. parking easy. wifi free and good.

liked, the facilities, there s a gym and restaurants and bar

a really lovely room with patio area and staff were lovely welcoming and friendly breakfast was lovely too all

breakfast was good, good selection of both hot & cold

welcome, spacious luxurious suite, excellent room service, cosy bar area, splendid dining/breakfast room, ample

t have a lift, lots of stairs very awkward to take luggage especially if your with the kids

location . breakfast and price. free parking. free wifi

in the hotel as it kept the hertage intact but also including its modern comodities such as free wifi

this was all served in a kids party bag with no protection from handling food due to the current covid situation

rooms need better soundproofing if staying with kids

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

room was not the greatest, it was dark as the window looked out onto large laundry containers

laundry was visible outside our window and was very noisy when it was collected in the morning,

the bar was very convenient for us and it was just a good no hassle stay

our kids really enjoyed playing pool whilst the parents chatted over a drink(s)

ev charger

i liked the power shower and the tea&coffee facilities and the kids enjoyed theassive tv and lots of channels

my pet hate 2 teabags

the staff were amazing and the room service gorgeous

watch out for registration of your car to avoid a parking charge.

bonus was having a gym

parking, coffee in room, clean and tidy

would have preferred more tv channels as no channels for kids.

the breakfast is simply delicious presented excellently and with an abundance of foods both cold

there was ample, safe parking and the main access gates were always locked at night

super friendly and efficient staff very comfy bed no husband or kids present.

breakfast superb, amazing staff

plenty of car parking, small bar adjacent to a lovely restaurant with a good range of well presented and well

lovely bar area and restaurant

was no laundry facilities it stated on the website that there were was dissapointed

great central location,on site car parking,clean room..staff absolutely brilliant

lovely cozy hotel with lovely staff . rooms are very clean and spacious. plenty of parking .

easier access to wifi

secure parking on site

having to go out of my room to use the laundry room to get my shirt ironed

wifi service is very patchy away from the public areas, i had to use a mobile network dongle in my

very good breakfast, really nice room and pet-friendly!

been here 3 times, nothing to dislike, well situated for my purpose, ample car parking.

lovely breakfast and lovely sitting outside in the

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

is no laundry facility in the hotel

did not have breakfast as i left early as i had forgotten my medication

very lovely bar and restaurant stuff ud83dudc4c

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

no disabled parking at front of hotel

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

one person on duty who had to run the bar and there were lots of people trying to check in

slow wifi, not really stable.

ground floor. free wifi. large screen tv.

listing falsely stated that pets are not allowed, which was critical due to my eczema

staff are brillant. great with kids. jackie is an amazing worker and person.

no mini fridge in the room no room service was available

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

even the kids enjoyed the pancakes

we had a parade view which the kids absolutely loved and was a good experience but people were smoking under

stay while visiting wolverhampton racecourse, hotel was brilliant and breakfast was spot on, free parking, we

the bar area was lovely to relax in (like a big lounge with comfy sofa and armchairs) and the breakfast in the

plenty of parking, near to the hotel entrance

parking, pleasant room, lovely food, good service, trainee waitress very good, copious breakfast

gym good

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

i watched a cleaning lady kick and throw laundry down the public stairs

free parking is fantastic and make this hotel stand out from others closer to the city centre

the pool, the food and the value as the kids go eat free!

was great, a very comfortable room and no issues with wifi

we ordered in room food from the kitchen which was excellent

poor wifi, small tv.

beautiful hotel, clean and tidy and comfy beds, fantastic room service and shower was good.

breakfast team superb didn t try the wifi as excellent 4g signal in the area

only down side to the week end was due to a dessert when we ordered room service

pool was very warm for kids also

also excellent room

to allow older kids in same room when searching universities as it is an expensive time

room service was poor

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

gym great, not crowded

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean

very basic - no teas/coffees in kitchen

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

fantastic bar and breakfast

shame room service finishes at 10pm?

location, got a late check out by signing up to hilton honors programme

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

snack bar caused a delay due to payment options and reception had to support

great location kids loved it the breakfast was lovely

the gym was good

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

found the wifi password just as we were about to leave on a piece of paper under the

also i arrived a little late but there was still some service at the alcohol bar which was good

wifi signal was weak

private, free parking, great bar, great food, always spotlessly clean, comfortable, staff are amazing

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

the lobby smells of figs and always looks smart and there s a great area for kids to play without making the

wifi was extremely slow, for working professionals difficult

good gym and steam room; comfortable, clean room.

the lobby smells of figs and always looks smart and there’s a great area for kids to play without making the

lounge and kitchenette perfect with a fridge

have a kitchen cloth handy to dry crockery and cups

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

our room was fab. we upgraded so we had a kitchen and sitting area.

kitchen facilities were minimal but useful for short stay

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

top tier no fault attentive and kind to my kids

the hotel itself has a gym, bar and room service is available for food

and a bit boring it would have been nice to have a chefs special like omelette or pancakes for kids

laundry room and fitness room were clean and nice

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

staff friendly & helpful. great facilities with an onsite laundry and carpark

laundry washing machine, dish washing machine, friendly staff

good to have laundry facilities

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

i don’t feel that’s value for money reallyz i didn’t get to use the facilities but normally kids under 1

kids aren t allowed in the pool

except for an unknown pet with long-legged spider in the room ,everything else is okay ... :(

the spa is a nice, relaxing area (except when there are kids in)

kids would have liked a bath in the bathroom but we were only there a night at a time so it was no

wifi connected but was so slow was unable to download photos on facebook etc.

there was also a note with a chocolate bar left on the bed as a lovely extra touch

could not get food any other time of day as restaurant closed and no room service

the wifi connection was terrible.

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

the wifi was also slower than i'd expect from eduroam, but that's a nitpick at best and it was at least

wifi is good too and free parking on site

was absolutely lovely from the reception staff bar staff cleaning staff they all went above and beyond to meet

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

it would be nice to have a gym facility / pool available but other than that can t complain

breakfast was a bit haphazard , ran out of hot food , took while to be replaced

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like

really enjoyed staying on level 16 kids enjoyed the view

great wifi, helpful and friendly staff

bright and clean. good breakfast.

issues whatsoever flight home was late in evening got late check out and held bags while out shopping

easy check-in, clean comfortable room, pleasant staff, good wifi

your laundry charges were expensive

with my sister and two kids

ordered room service and our meal was delicious

was made to feel welcome everyone was so nice and the room service even brought me some coffee an milk at 5am

they gave us a free kids welcome pack, checked up on one of our children when he was crying at breakfast and

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

great to relax & swim without having to put up with kids everywhere

room service

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

warm room late check out

no hairdrier, difficult connect wifi

room service options very limited. gym was a lot smaller than i thought it would be.

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

not getting early check in

we had lunch in the bar and it was delicious

very welcoming, rooms were beautiful, plenty of room, mini fridge, tea making facilities bar downstairs,

sauna and gym facilities not available made the stay less relaxing.

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

only room for improvement is that the ac is not the best, and there is a one-hour gap in room service where

i ordered room service and the chips were cold

great location near the center. even our son was impressed with wifi speed, rooms comfortable.

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

breakfast was very good

very clean good location to city centre really nice staff late check out free till 1pm

also being signed up for the holiday in club for free late check out was very

breakfast was delicious and the cleaning staff was so friendly and accommodating and loved how the

location and bar area and breakfast and comfortable bed great hotel!

clean room, large comfortable bed. friendly, helpful staff. really nice breakfast.

good if small gym

the staff at reception and bar are excellent.

i was unable to turn the room fireplace on, although the main environmental controls for air conditioning and

room service excellent

weirdly there's an outdoor laundry at the garage nextdoor

didn t use the gym or eat there

in time at 3pm is not ideal however we did book in early and got early check in however is inconvenient for

are amazing, late check out and tv has various movies to enjoy and the atmosphere and decor was very relaxing

great location. very clean. great breakfast

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

was fantastic, we had a little trouble with room service, the computer system went down but they soon sorted it

the wifi was fine

with 2 very tiring kids… i really don’t know what to do … the hot water finally resume around 10 pm but

room service options but no directions on how to order.

had suite kids had put up beds in the living area at first walk though it looked really amazing

the stuff at the bar lack customer service skills

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

good size, clean room. excellent breakfast with very friendly helpful staff.

location, it s your standard holiday inn so don t expect miracles, hotel was clean, room service pizza yummy

the wifi signal was poor, can't even use the search engine.

free wifi only available in public lobby areas

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

less people using the wifi ud83eudd23

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

no room service, no cleaning,

would be excellent if self-service laundry facilities were available

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

40am sunday morning by the laundry van loading & unloading linen/towels etc

breakfast, really friendly and attentive staff

superb breakfast from sam - awesome french toast with fruit and creme fraiche

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

breakfast was amazing

free on road parking is a bonus

one lift working, car park very tight and a number of spaces taken by laundry carts

service, didn t expect a 24 bar and restaurant

and free wifi throughout the whole stay, nice clean and comfortable for the money, good and enjoyable bar

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

room was opposite laundry and staff on first morning were far

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

room service lady kept barging into our room while we were getting dressed the next morning

lack of room service

used to room service options

my only complaint, if pushed, was the lack of a wc at bar level which meant going downstairs to use the loo

choice and quality, very satisfying front desk staff is not flexible nor helpful regarding early check in request

room service food was lovely and the breakfast was also really nice

the gym was more spacious than

everything beautiful hotel.. welcoming entrance beautiful room, nice restaurant and bar area

the sheets had some scuff marks but well may have been from the laundry press

comfortable bed great tv wifi is strong cleanliness

wifi was poor

the car parking is 15 for 24hrs, also drinks at the bar pricey, 2 champagne cocktails 30

car parking 5 minutes walk away, options for the gym, swimming and breakfast

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

i ordered room service, burger and chips but couldn't eat it as it tasted terrible

there had been a function, so breakfast was really busy and had to sit in the bar area

excellent for pets, even had a dog bed, cover and dog bowls ready on arrival

wifi kept saying not connected but annoying