very good wifi. ac in the room was great. breakfast was excellent loved the blue berry muffins.

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free

plenty of parking (space for the minibus), lovely breakfast

breakfast, staff, ample parking space, room was very good and quite and room service

breakfast choice, facilities were great , fat better than premier inn where we previously stayed

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

no info in the room of bar facilities or room service

wifi password, breakfast times

comfy bed, nice walk in shower, netflix available, fantastic buffet style breakfast, free wifi, friendly staff

also no prices up at the bar and was charged 5

room was not the greatest, it was dark as the window looked out onto large laundry containers

laundry was visible outside our window and was very noisy when it was collected in the morning,

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

evening meal was excellent in the restaurant, and staff in there and the bar were brilliant too

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

damaged furniture, missing drawers, room service only cleaned the bath room but left rubbish, even the romote

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

night guests in other words i had 3 family's all breaking social distancing rules on my floor kids playing in

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

convenient location for casino lots of parking great full english breakfast

the room had a tv and there was wifi

wifi not working

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

the laundry facilities and games room

clean and kitchen and laundry

( laundry room or main reception

close to plenty of restaurants. laundry available for us

hotel also has a gym and laundry / lounge but didnt use these

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long

as hotel looked good value for money and included free parking but expected accommodation etc may 'average'

most hotels cover room service orders whilst in transit

the windows easily opened and unsafe for kids and the mould round the window was disgusting

at breakfast and did t get to eat in restaurant as functions were on both nights so had room service which was

very clean and quite new. parking easy. wifi free and good.

having to go out of my room to use the laundry room to get my shirt ironed

bar downstairs and a restaurant also a lovely pub just around the corner that did

rooms where too hot making it uncomfortable for the kids and i.

put the selection on the door for room service breakfast but it was not collected noticed when it was too late

was ok but didnt smell fresh breakfast was very basic gym appliances were broken needs updating reception staff

surprised room service provided a cake & birthday message for my 10 year old daughter moments after arriving

only down side to the week end was due to a dessert when we ordered room service

good wifi

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

great facilities. nice room, awesome fitness centre including pool and gym. good breakfast

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

comfortable large bed good bed linen friendly staff nice atmosphere in bar and dining area good wifi

centre and transport breakfast well presented lots of choice there wasn t much staff around in bar area waited

wifi poor

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

the staff were really helpful and friendly, great breakfast and spotlessly clean rooms.

the room was excellent. the gym was a nice extra. good location - close to brindley place.

the bar were serving elo themed cocktails - nice touch

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

location early check in on arrival with no extra charge

wifi didn't have any security therefore i was unable to use it as a business function

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

staff and great facilities having a gym, restaurant and bar all in the hotel as well as underground secure

staff for the morning breakfast buffet were excellent and helpful

wifi not great from the room

every member of staff was helpful and so kind to me and my kids

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

room service was great

great location on broad street. friendly staff. rooms clean and wifi good.

i had a problem with my room service food tasting off and the staff were very quick to accommodate me and solve

i had to pay £20 for early check in

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

kitchen facilities were minimal but useful for short stay

lounge and kitchenette perfect with a fridge

the rooms are a fantastic size. the separate lounge area with a small kitchen was great.

good to have laundry facilities

laundry washing machine, dish washing machine, friendly staff

having a laundry onsite and options to have your laundry done for you save us so much time

laundry room and fitness room were clean and nice

a guest laundry, staff available 24/7 and a bar were all appreciated

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

this is not kids friendly or even adult friendly for those who can’t swim

pool and sauna , wifi great bed comfy

wifi was very good and the room was nice and warm

as it was new year s eve we had dinner reservations but was feeling a bit peckish so ordered room service

unlimited juice bar good location

a particular problem but we had a bit of trouble connecting to the wifi

the breakfast was adequate, but did the job.

clean, comfortable, good facilities, decent breakfast, very helpful staff, perfect location and onsite parking

and hot chocolate was a lovely touch and £9 for a lovely breakfast was really reasonable (kids eat free too,

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

lovely hotel, it was warm, clean, and very modern, the bar area is nice and the staff are very friendly

my kids enjoyed the breakfast

wifi connection was good and hassle free to connect to, without any annoying ads and service

us wow as long as we stayed there every day they asked about my boy how he is and about his breakfast

i also did some work on the 1st floor (near reception and the dining space) and wifi was good

staff very helpful and friendly. excellent bar and food service way into the night.

there was an issue with my tv, the night manager took the time out to come and take a look, the wifi had dropped

kids were very happy with the pancake machine, notable mention to andy for showing the kids the

your laundry charges were expensive

wifi could be better

tried calling room service twice at 10

the gym was ok

wifi in room was poor, fridge would of been nice, and more condiments in room

the security put in the laundry lift because the other lift wasn t working which is fair enough

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

they then mentioned we could get a drink on room service

is one of the best in birmingham amazing views from the room, spa very nice, breakfast

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

also very pet friendly which our dog pablo really

pet friendly rooms too

was good - buffet style, with a good selection; but limited options to order fresh from the kitchen

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

room service options very limited. gym was a lot smaller than i thought it would be.

close to station, close to tesco, restaurants nearby a s very good gym

location was amazing and on site bar and coffee shop was great extra!

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

great location, room and facilities including the gym were exceptional

fantastic room service

staff, excellent breakfast, well equipped room, good wifi, perfect central location just a short walk from grand

room was very spacious

rooms are lovely and cosy ... power shower is on point !!! spa lovely !!

didn't sleep until the last residents were back )just like home with the kids

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite

pictures in the website and the room size werent matching, it was bit small but the kids enjoyed the

in staff were really lovely and even applied a free late check out

the kids were exhausted and we did the check in earlier

unstable wifi . very disappointing.

reception & bar staff pvery pleasant and helpful

very impressed with room service breakfast

room service no bath no shoe shine no valet parking limited restaurant menu, but excellent

liked the fact that you could get great room service when the restaurant is full

location and bar area and breakfast and comfortable bed great hotel!

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was

weirdly there's an outdoor laundry at the garage nextdoor

stay, great location, very friendly and accommodating staff late check out a great benefit

, spacious room delicious buffet breakfast gym location is great, close to train

late check out, great bar and lounge

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean

room service excellent

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

the room has been upgraded & has been dressed with rose petals in the bed

rose petals was on bed for us with a card which i found lovely

the staff were always helpful, from the front office helping with my things to the room service keeping everything

facilities, strong wifi signal (i stayed at the hotel for business purposes), i used the table in the room to

clean rooms and the breakfast is awesome

nice spacious rooms, friendly staff and beautiful breakfast

irish guy behind the bar was really friendly and attentive

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

to stay only problem did not like being on 7th floor if stayed again would ask for a lower floor breakfast was

huge bar and restaurant with plenty of charging points and looked great downstairs

we were glad to find that the hotel offered room service and food at reasonable prices

there was loud talking, banging, rollers from laundry been moved

would be excellent if self-service laundry facilities were available

blocked in on exit in the morning by a laundry vehicle

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

wifi not available in rooms. only public areas. but i had my 4g so, no problems with that.

free wifi only available in public lobby areas

was no hairdryer, no wifi in the rooms and no window - couldn t tell what time it was when i woke up as it

no remote for tv, had to ask, menu for room service, but no phone to

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

one lift working, car park very tight and a number of spaces taken by laundry carts

service, didn t expect a 24 bar and restaurant

breakfast is good

yummy breakfast

pet friendly

we also decided to go for room service for breakfast but the waitress was not informed in what room we were

superb breakfast from sam - awesome french toast with fruit and creme fraiche

most spots such as the mailbox and bullring) - very friendly team - lovely hotel with a great breakfast

food pleasant staff friendly and very helpful car parking easy & free

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

room service could have been better i asked a member of staff for some sugar for the in room kettle

breakfast buffet had good selection the bar was relaxing and spacious parking was safe and free the room was

out of the water , spotless , fantastic staff , hosting excellent rooms lovely and comfy, plus a gym to

bonus was having a gym

were really friendly and helpful, breakfast staff really helpful with the kids assistance and checkin staff were

there is no mini bar so unless you order room service or remember to bring a drink you can t have one

room was spotless, had a good wifi connection and breakfast was excellent with a great selection

room service food was lovely and the breakfast was also really nice

didn't use the gym but the option was nice

have to collect room service

the sheets had some scuff marks but well may have been from the laundry press

the wifi was a little flaky, and the room, fine for one, would have been a bit tight for two

gym & swimming pool was a bonus they were both spotless

the room service food was fast but not very nice.

staff very friendly great location clean brilliant gym and pool

room was opposite laundry and staff on first morning were far

room service was not available

lack of room service

no room service

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

i am not a dog owner and i understand the hotel are pet friendly

tasty breakfast . bar open late . comfortable room

good rooms and had a gym

the late check out time of 12pm

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

i watched a cleaning lady kick and throw laundry down the public stairs

bed was spacious, comfortable, tv and wifi worked well and shower next morning was nice and hot

2m, staff are great, car parking space is enough for everyone, rooms are renovated in modern style and they are

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

could not get the wifi

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

is no laundry facility in the hotel

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

we felt it was nauseating to see staff behaviour, especially in regard to young kids

lay out cleanliness very comfortable free wifi good parking customer service

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

very week wifi

unsecured wifi network meant i was unable to work easily

great place all you would need and good wifi

excellent breakfast choice, reception staff warm friendly and efficient

the bar area is fabulous to sit and relax so so friendly

the bar and restaurant weren't open due to tier 3 rules

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

in the hotel as it kept the hertage intact but also including its modern comodities such as free wifi

rooms need better soundproofing if staying with kids

spa a gym facilities were very good

room service was worth every penny

fantastic breakfast choices

were unable to use the swimming pool due to it being 18+ so my daughter was a bit

when we arrived later than expected with tired kids the staff were very hospitable and allowed us to order in

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

early check in on christmas day fulfilled so i was able to return for the night later and get

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

easy to access and love the private free parking

wifi particularly in the public areas is dreadful and this is compounded by dodgy mobile telephone