very simple decoration. poor facilities. weak wifi signal.

extra touches for example coffee and tea making facilities,a trouser press, a hairdryer and free wifi

next problem:- states that wifi is available in all areas, this was crucial for me as it was a business trip and i needed to

location, really lovely people, comfortable bed, great breakfast, fast reliable wifi, great italian restaurant attached

is listed as a property with wifi but there was no wifi available

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

lovely bar and restaurant on site

food in thai restaurant exceptional and nice bar downstairs for drinks

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

the lady on reception/ bar was fantastic and our evening meal was lovley

room was spacious wifi was brilliant and easy to access bed was lovely

free, fast wifi

were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within minutes

wifi was excellent, the bed comfortable, staff kind, room clean

some issues connecting to the wifi

lovely bar area and food was delicious

moved to bar and had lots of room, plenty of light, and attentive staff getting me drinks and food as and

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

clean, great food, spacious room, late check out. will def stay again. ate too and food fabulous

friendliest bar manager and staff we have come across in a long time

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

big car park with enough room to park my truck

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

the drinks at the bar were a bit expensive

maybe a link for deals with the golf club for residents

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

if you enjoy golf there’s a golf course next door

the actual location of the castle is amazing, great sights of the valley or golf course from any window

was nice -right by the golf club

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

the restaurant and bar area are really comfortable and welcoming

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

i asked for the wifi code and was told it was on the room door

there were no issues with the wifi which we sometimes get

free parking and wifi was a bonus

early check in as room ready on arrival

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

staff nice room music was excellent in bar nice atmosphere reasonably priced drinks really enjoyed the stay was only one night but enjoyed

great friendly staff. lovely food and drink options at fab prices. breakfast was tremendous.

the team are really friendly and the breakfast was amazing

good old fashioned b&b . great breakfast.

we ate lunch there but didn’t have breakfast

bed was very comfy, and staff were very helpful, and a late check out for £20 was a bargain

the breakfast

they gave breakfast packs as they couldn't do cooked breakfast .

and go out and pay for breakfast elsewhere, not what you want on a sunday morning with two kids in tow

location is convenient, but its against a abbandoned pub and opposite a gym

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

when looking at the menu there wasn't anything on there apart from the kids menu

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the fault of the hotel itself)

didn't have breakfast

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

.everything except the breakfast

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

the wifi kept dropping.

free wifi which had a good signal over all the property

poor wifi so maybe not so good for anyone with work to do depending on a good signal

wifi was weak. however we had a different room last time and it was better.

wifi was free and pretty good

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

the drinks are the bar and cheap as was the cost of the room

great bar with great prices, we even received a free drink on checking in

good value , clean comfortable. nice bar downstairs doing good food.

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

microwave or bar fridge in room

the bar was great with lovely bar staff

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

the icing on the cake was a group of drunk kids right outside our room at 4-5am shouting and screaming and eating kebabs

breakfast

got from the staff, i and my friend had a nice stay in that hotel, we got free nice continental breakfast in the morning, excellent parking space they had and it's free which is really good for

early check in, although for a fee.

no lamp in room, kids don’t like sleeping in total darkness, had to leave a set of main lights on

had problems connecting to the wifi.

wifi kept disconnecting

the wifi worked wel

the wifi was a did iffy but that was being fixed the day we left.

couldn t access the wifi as it was unsecured.

nner and breakfast), but most important, polite, friendly,

my small gripe and it is minor is wifi speed.

wifi had very poor reception in the room we stayed in, but i'm sure most people have wifi on phones

free wifi without having to log on -

good wifi connection

the wifi in he hotel was very poor

great helpful staff lovely clean rooms fantastic wifi would stay again

good wifi and shower was hot every morning

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

reliable wifi and well stocked bar would happily

it was a faff having to get the hilton app to obtain free wifi

difficult to connect to the wifi on my phone and in my room the wifi kept dropping

there was no free wifi

room was spacious, clean and wifi working well

no free wifi!

good wifi throughout

very weak wifi

open wifi network is insecure.

availability of gluten free and vegetarian options on late room service menu.

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

there were no wifi available in one of the day during the stay

wifi was bad

fantastic hotel, spotlessly clean, super friendly staff, fast wifi. thoroughly recommended

wifi good too

location, walking distance to everything -comfortable rooms -quick check-in -great wifi -great value for

the wifi was free and had a strong signal

hotel, lovely, comfortable and spacious rooms with great toiletries available great wifi and good breakfast

not strong shower and stronger wifi

great to have wifi in the

couldn t get wifi in the bar

at least we could get wifi on our ipad

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

the wifi could be faster and less temperamental

good wifi, helpful staff and the beds are so comfortable

the table the bath air con size of the room choice of tv channels free wifi

station

could not get wifi in room?

very comfortable bed, free wifi, great location, close to the city centre

surprisingly the wifi was poor not enough strength to download a newspaper

free wifi

good wifi

also free wifi which was great

free wifi signal was very weak in the room but ok in the hall downstairs

maybe a tv and kettle in room but great wifi reception so could watch our laptops instead

or coffee making facility, you could get one tv channel for a very short time and the internet wifi signal was very

the hotel clearly has wifi but

rooms are clean and comfortable good wifi

wifi and tv were poor quality. not clear how to access radio.

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

didn't have brilliant success with the wifi

wifi very intermittent

not getting g wifi

wifi coverage - not great in our rooms

not over priced, breakfast very good a lot of choice, the hotel was quite , well decorated wifi very good

frustrating that the wifi reception as intermittent.

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

wifi connection was weak in my room.

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

wifi during the week is terrible, better on weekends and it's not password protected

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

could not work out how to open the mini bar asked staff and still didn't work.

friendly staff, lovely clean property, beautiful spa with great hours (including for kids 7am-9pm)

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

pool and gym small but first class

the wifi did not work in the room but did in the corridor? air conditioning was noisy

the wifi reception was not good at all in our room.

configured, spotless with tea and coffee facilities, an excellent shower, wide screen tv, free wifi, safe and very comfy bed

free wifi

great location near the station. clean and had everything i needed. good wifi

wifi is extremely poor/slow but i am sure it can be fixed!

wifi wasn't very good and a lot of channels on the tv didn't work

wifi a bit slow but good enough for emails and browsing - can't use for streaming

good wifi

the bathroom was also on a different level requiring 4 steps to reach it the guest wifi was also not working well and kept asking us to sign in via facebook or to provide a lot of

wifi connection kept dropping out

wifi worked well and got on and worked in the small lounge on skype calls

wifi connection was poor

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

issues getting online with wifi

bar menu limited, would have liked more choices

great use of the gym as well

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

buffet breakfast was a bonus

also, the main bar of the hotel was fab early evening for a cocktail when we first arrived and was bouncing (same

excellent rooms with brilliant wifi

liked location close to metro - we went to tynemouth wifi we couldn't access it said likely to be

wifi was slow

the wifi was problematic at first, but it got fixed quickly after contacting support

wifi access

wifi would not connect

couldn't access the free wifi

the wifi wasn't working, however there is so much to do it wasn't really an issue.

wifi didn't work when i was there at all.

t i had unlimited data so i didn't bother asking for help) and the plug in the bath was not

still get on wifi, have a beer and dinner and then a good nights kip

wifi was not very good in our room

the wifi wasn't that good but i wasn't to bothered about it

clean wifi good and quiet

very poor wifi and no breakfast included in the price.

the hostel has a free laundry service with washing machine and dryer

excellent location, nicely refurbished and bar on site

laundry room has no venting

clean hostel with a nice bar and pizza s are lovely

staff were helpful and friendly and having a laundry room helped with 3 young children

bar hadn't draft beer, the tv was very close to the bed afraid you would knock it off the wall

the customer service was very friendly and bar was well furnished, good value for money

lovely decor and beds are super comfy and the late check out was great.

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

room was very clean with a really nice bar area to relax

location of the is perfect for families with kids specially who are planning to visit discovery museum or life science museum and commuting by

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and rooms were

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we got and left my husband to carry to finally get a

as a member the early check in and late check out was a massive bonus

clean, good breakfast, lovely staff, big rooms

internet/wifi speed wasn t fantastic but it was decent.

wifi was terribly slow

clean room, big shower. good air-conditioning and wifi. extra pillows available.

there was a hairdryer, extra linens and pillows, tv and free wifi

very good breakfast, reliable wifi

great room, bathroom, wifi, breakfast and dinner

wifi didn't work first time

staff were fantastic, coffee was great and the wifi was very strong

wifi password didn't work and staff didn't know why

wifi was really fast and didn't have any connection problems

nice bar with a pool table downstairs

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

lovely stay lovely bar lovely people, really nice for a nice little get away!

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

kitchen to be more tidy

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

i didn't use the washing/drying or kitchen

quiet and no kids running around got a room with window that opens

(at this price point, i also thought the breakfast bags were a nice bonus

i never expect breakfast to go. that was quite disappointing for my kids.

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt of dampness

breakfast was also good

problematic connection to wifi in reception area

bar area perfect to have a drink watch sport and wifi good enough to be able to work a little.

good wifi, lovely view

the room was great!! lovely walk in rain shower, big bed, great amenities. wifi, not so good.

wifi in our room

breakfast room was very nice with a large breakfast bar and comfy sofa

the bar is situated on the ground floor and the staff were very helpful

quiet and nice little bar area downstairs too got a great night sleep was ideal (especially for

but clean rooms nice bathroom , good facilities with a large table outside and lovely micro bar inside this is the perfect location for a night out with the girls

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

wifi was poor in all areas

free wifi

poor wifi connection

wifi is free too

wifi was not free a little extra milk for extra cuppa tea in morning would have been in room,

the wifi stops working as soon as you get in the room

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

tv didn't work, flaky wifi. no in room heating contold

the kitchen had everything you could need to cook with

spacious rooms, a very modern kitchen with everything required for self catering

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was great

bed extra comfortable very spacious excellent kitchen facilities

accommodated an early check in. very clean apartment and friendly staff.

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

friendly staff. the bar staff and manager were helpful and friendly

food in bar was lovely too

the bar food is excellent

staff were amazingly supportive and had a good chat with the bar maid and owner

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

breakfast was nice, continental but catered to my gluten / dairy free needs so well ☺️ was nice

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

the kids loved the fact you can sit down in the shower cubicle

i didn t get wifi as there was an issue with the router.

wifi signal was poor & there was little mobile signal which meant i could not get as much work done

thing i can think of was the wifi was terrible

out to sea having a drink in the evening, and the room was clean and comfortable with free wifi if needed

wifi hit and miss in some areas

golf room was very comfortable with a lovely shower room

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

plenty of choice on the breakfast bar and a large full breakfast if you preferred

not enough bar staff - long wait for service

bar prices very reasonable and food choices good

great size room. very welcoming staff. superb food and good bar prices.

bar staff great

wifi was very good, swimming pool and free onsite parking as well will definitely be staying here

the price was excellent and the wifi was one of the best we have had in a hotel

huge rooms , great wifi, stunning views

additional charge to use wifi

very comfortable and spacious room with a large tv and top class wifi connection.

our room was clean and comfortable and breakfast was fabulous

offer states continental breakfast, but the owner goes out of his way to please

great breakfast choices

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

great breakfast and hotel is in a quiet and safe location.

the wifi was also perfect for working

wifi wirked well plug sockets by bed

itself is lovely, the rooms are immaculate, beds so comfortable, great wifi, beautiful bright rooms, i had a room with a balcony with fabulous views of the sea

the wifi connection was very poor and we ve never had this problem before when staying there

i can t comment on the free wifi as i used my data on the mobile whilst i stayed in the hotel

free wifi

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

location and staff. reasonable facilities inc tv and wifi.

room service no extra charge

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

early to our early check in just on the off chance we could get in

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

lovely decoration and also that the doors were locked at night and only guests allowed to use the bar area

the staff were very friendly and even allowed an early check in when i needed to work from the hotel room

the staff were friendly, allowing me to have early check in and they couldn’t do enough for me

there was also a bar by reception which we used prior to meeting up in newcastle and on our return late evening

restaurant and bar were not open until the specified time in the evening, went over for a drink at 8pm and they

room with kitchen lovey bathroom very clean the bistro was really nice food with great staff very friendly

the hotel was quiet and it had a gym for which a £5 day pass could be purchased

nice kitchen but no grill pan in the oven, nothing to wash up with and things like only one cup in the

kitchen had a fridge, hob, oven, microwave, fridge and sink

wifi didn't work on my phone

service, room had all the necessary equipment, tv, iron, hairdrier,kettle, shower, wifi etc

clean large room with big ensuite good continental selection at breakfast reliable, free wifi

good value for money .nice friendly staff good breakfast.parking. wifi nice meals i tbe bar.

wifi works well

there is a bar with everything you could need

the hotel staff, bar and pool table

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

hotel was spacious with very friendly staff and had a decent bar too

charge for early check in to accommodate meeting travelling from a ferry crossing which docked at 5am even tho

early check in possible due to christmas.

staff went over and above to make sure we had a wonderful stay - even finding us at the bar to tell us there was a table free on busy nye

staff are super, friendly and helpful. the food is good and the bar welcoming.

nice bar area and staff were lovely

contrary to information on booking, no wifi

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

an old tv that did not work and no wifi

wifi was available only at the bar area downstairs; it would be fantastic if available in the room

the wifi isn't very consistent

poor wifi , cold beans and dated bedroom/bathrooms

very comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

wifi was a bit slow but could do all that was required

the wifi was not very good . the beds were not that comfortable although extremely clean.

comfortable bed , nice large tv and free wifi

hotel room had been recently refurbished, the wifi was great and the facilities were good and staff were great

is is based on staying there three days a week for several months

i even had bottled water and an iron & ironing board and free wifi

wifi can occasionally drop

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near metro centre stayed here a few times and

enjoyed the gym and pool and good staff making the experience easy

my friend and our three kids , two are 12 and one is 9 stayed saturday to sunday, we were very impressed with the whole

clean rooms good price value for money swimming spa all clean will go back and stay

the deluxe room was very comfortable, the gym facilities were very good, and the breakfast was of a high standard

wifi signal was poor, which is surprising in a hotel of this quality and definitely needs upgrading

wifi was a bit sporadic in places.

wifi connection was not strong in my room, i mentioned this to reception, who contacted the service

wifi connection was awful

wifi and expensive beer

we requested an early check in as we needed to get changed for a wedding,after travelling up from london, which

wifi / phone signal (ee) was not great (-)there was no wifi available and there were a few electrical issues. (+)free wifi was of good quality and the underrated floor in the bathroom was a nice touch. (-)better wifi access when they have large events. nice to have smart tvs. (-)nothing to dislike really although the wifi was a little flaky. (+)really - really - nice place but wifi was really flakey. (-)only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps the addition of a smart tv and a bluetooth speaker (-) the free wifi was very poor, did not connect well and was slow (-)couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was working - not for me it (-) wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

the suite was lovely, clean, the evening meal was divine and the room service equally as good.

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

the cooked breakfast options are superb

fabulous rooms, quote, comfy beds. breakfast was fabulous.

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

enough to move room , on the saturday night while mum’s and dads where getting drunk at the bar kids were running up and down the hall

breakfast was great, and the kids loved it

everything, kids loved the breakfast

the beds were comfortable and all laundry and towels were like new

late check out, great hotel

food is served on the premises but they let you order food in to eat in the bar, they have various menus behind the bar

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

poole table and bar downstairs

also the bar downstairs was friendly and the girls ordered a taxi for us to go to our venue

the staff were lovely, the locals in the bar were friendly