also i'm not sure what the green light is in the kitchen wether it's for fire safety or not but it was really bright all night and couldn't get it

reception not always manned - and sofa bed wasn’t made up for our arrival despite paying g for early check in - however soon revitalised and they sorted

there is a gym downstairs and a restaurant next door

the hotel was quiet and it had a gym for which a £5 day pass could be purchased

e pubs, restaurants, so we used the hotel bar and

wifi is very good, tv streaming easy

poor wifi

wifi very intermittent

frustrating that the wifi reception as intermittent.

wifi poor but some could say that is a benefit, however we face time and unable to get a connection

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

staff were very friendly and the bar had a lovely pleasant atmosphere

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

tv back dated no usb connection no hdmi connection poor wifi

wifi not great

downside would be the wifi is not very good in the room but worked better in the

wifi, very weak and reception in general very poor.

was lacking good heat, rubbish hairdryer, 2 plug sockets weren't working and the wifi barely reached the

poor wifi so maybe not so good for anyone with work to do depending on a good signal

wifi was weak. however we had a different room last time and it was better.

wifi was poor but i guess that s the location?

free wifi which had a good signal over all the property

wifi code had been changed and not listed in the 'in room' literature.

excellent dog friendly bar & restaurant

the bar and restaurant were spacious, comfortable and cosy

fresh milk available from the bar and a teapot in the room small but important things

requested an early check in because we were attending a family funeral and we needed to change clothing after

the restaurant and bar area are really comfortable and welcoming

stay friendly staff excellent breakfast location good next to train station local tourist spots not far from durham sunderland

great location bar area and bedrooms immaculate

we had a late lunch in the bar which was very nice and the staff who looked after us were very pleasant and attentive

is a little noisy earlier in the evening due to the bar below but did settle out

the team are really friendly and the breakfast was amazing

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

nice common and golf course next door to stretch your legs after a long journey

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

was superb, nice to have a bar downstairs and food was great

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

free wifi

location and staff. reasonable facilities inc tv and wifi.

room service no extra charge

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

with my adult son, who has a learning disability - he is prone to anxiety, but the staff in the bar and restaurant couldn't have been more welcoming and accommodating

the actual location of the castle is amazing, great sights of the valley or golf course from any window

also noted a nice golf course 5 mins walk down the avenue, looked nice

there is a decent golf course next door too if you like playing

knights restaurant and library bar very pricey for us .

wifi worked

free wifi and staff great

free, fast wifi

wifi was excellent, the bed comfortable, staff kind, room clean

fabulous staff exceptional rooms clean wifi nice size windows open lovely feel & vibe

the bar / restaurant area has a continental feel

lovely bar and restaurant on site

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

bar food lovely, great room and breakfast

breakfast was cooked and ready at the time agreed the nite before

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

lovely bar area and food was delicious

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered the night before

wifi was good and much needed as we were reluctant to use the post-brexit roaming (expensive (+) good wifi, shower,proper bath towels,tea and coffee (-)wifi password in room was wrong

there is a little parking but isnt guarenteed particularly if the pub is busy.

great bar food ,and a brilliant breakfast, very helpful & curtious staff .

dog friendly bar and rooms, with a lovely walk in the woods opposite

our breakfast in the morning was also first class

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

couldn’t do enough for us, really professional and great breakfast, really good valve for money

didn't have breakfast

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

information given on check in ie breakfast, wifi, covid 19

no phone in the room. no immediate access to wifi. no booklet explaining anything.

an old tv that did not work and no wifi

wifi was available only at the bar area downstairs; it would be fantastic if available in the room

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

nice and clean lovely decor, great shower,very friendly staff,wiifi very good breakfast,excellent spa facilities pool was a bit shallow but

the late check out was great, the bed was really comfy and the breakfast was amazing.

location, food, excellent service, very clean late check out

freindly staff great location and great pool/gym

kids loved it

bed was ok to sleep and they allowed early check in and later check out

lovely stay lovely bar lovely people, really nice for a nice little get away!

there’s a bar downstairs where you can relax on an evening

downstairs bar with pool tables

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

breakfast was great, and the kids loved it

by the friendly staff, modern room decoration, a very good breakfast and outstanding clean

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will definitely go again

i will be back in a few week. breakfast room service was great ud83dudc4d

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some breakfast so that says alotud83dude03, free parking was a bonus, staff were very

the icing on the cake was a group of drunk kids right outside our room at 4-5am shouting and screaming and eating kebabs

early check in, although for a fee.

room (twin beds) with no extra costs, got a three bed room next to the eating area, delicious breakfast from a friendly cook, great location (next to bus

we all loved it, kids thought it was great

customer service from the staff it's worth the price, the room was spacious enough to move nice breakfast which i got it was freshly cooked and served the parking space was excellent and it's

the bar and garden room downstairs were beautifully presented

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

nice room, excellent restaurant and bar just downstairs

the dishes in the bar were really delicious

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

free parking and wifi was a bonus

i asked for the wifi code and was told it was on the room door

there were no issues with the wifi which we sometimes get

really lovely hotel,great bar and food and staff excellent

we ate in the bar in the evening and the food was very good and excellent value for money

in keeping with the style of building, very warm in bar on a cold day/night

two girls behind the bar are very polite and helpful

the bar downstaire was super nice

for a slightly early check in

breakfast bar was ok but the milk was not cold enough for my liking.

wifi could be better.

wifi in our room was poor, couldn t reach our room from the signal box

didn't have the wifi code, so used our own data and it wasn't very clear to us what we needed to do

wifi. buffering all the time

great ensuite shower with toiletries good interactive tv and wifi restaurant was fantastic with breakfast included in cost of room

next problem:- states that wifi is available in all areas, this was crucial for me as it was a business trip and i needed to

location, really lovely people, comfortable bed, great breakfast, fast reliable wifi, great italian restaurant attached

is listed as a property with wifi but there was no wifi available

very simple decoration. poor facilities. weak wifi signal.

extra touches for example coffee and tea making facilities,a trouser press, a hairdryer and free wifi

poor signal in room for wifi

the wifi in the room was a bit patchy, but a chat with reception sorted the issue.

and efficient wifi service

wifi a bit dodgy. there's nothing else i can think of.

the wifi was intermittent and is essential for a business trip

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

the wifi stops working as soon as you get in the room

wifi connection was great too

tv didn't work, flaky wifi. no in room heating contold

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

good parking, excellent wifi, tasty breakfast

yet quiet: room with great view and enormous, comfortable bed: excellent breakfast: free parking: wifi

and then helped me connect to wifi

wifi slow and fluctuating connection.

wifi tv and nice shower gel/shampoo

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

00 for me and 2 young kids one night ,very poor value for money ,won't ever return to be honest

nice little free breakfast bag

the grab and go breakfast was handy too

we loved the pack up breakfast

quiet and no kids running around got a room with window that opens

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

liked location close to metro - we went to tynemouth wifi we couldn't access it said likely to be

the wifi was very good

wifi was slow

flushing wc, plenty of hot water, comfortable bed, good wifi & a tasty breakfast, but breakfast could have done with a bit more choice of food items

excellent rooms with brilliant wifi

clean very nice staff spa facilities very good

pool small

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

was very good to use the gym and spa facilities in with the booking today as we had a all round, productive but very

breakfast was sooo good, so much choice

gentlemens honesty bar was a luxurious touch

be great to make more of the reading room, like running a bar in the evenings, as its so lovely

(for extra points: a bar with a selection of wines/whiskeys, and the morning papers

from the beautiful views from our luxurious bedroom to the delicious breakfast , and not forgetting the suoer smiley staff

a little bit of class is the honesty bar with homemade creations

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

good location for our event at exhibition park. good bar area. just what we needed and clean.

hotel was spacious with very friendly staff and had a decent bar too

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

there is a bar with everything you could need

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

early check in - this was very accommodating

breakfast can be better

facilitated early check in prior to graduation ceremony which we were very grateful for thank

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out added on

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for the sage theatre and newcastle

good wifi

surprisingly the wifi was poor not enough strength to download a newspaper

wifi a bit slow. no seeds at breakfast.

station

should be a manual in each room explaining the facilities, wifi etc

the hotel clearly has wifi but

also the free wifi is really straightforward to connect to, and it's fast

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

wifi: you must become a

early to our early check in just on the off chance we could get in

do enough for me, ordering taxis, arranging the spa visit with my daughter, sorting the wifi

i was not impressed by the fact that i had to pay extra to have 24h wifi in the room

no free wifi...bit mean!

wifi wasn't free.

how confusing the supposed free wifi was to organise. ended up having to buying it.

an early check in which was super helpful

handy for where we needed to be, very clean, comfortable bed, friendly bar staff and fruit in the g and t

fridays is a early delivery date for the bar below so we were woken up earlier than planned.

the bar has a great atmosphere we will definitely be

the staff couldn’t do enough when we arrived, had a drink in the bar and had a great breakfast

wifi was a little variable.

the wifi wasn't working, however there is so much to do it wasn't really an issue.

wifi needs improvement. shower not quite hot enough!!

wifi connection was poor in our room 208.

wifi was excellent as well, hardly dropped at

no free wifi!

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

it was a faff having to get the hilton app to obtain free wifi

finally there was also free wifi

there was no free wifi

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good choice for breakfast

great check in and out times - late check out suited us

1pm, receptionist was lovely did her best to find us a room, a bonus to get a early check in, lovely breakfast next morning, plenty of choice, loads of room in dining room,

they had same day laundry service

early but the very kind and efficient receptionis checked us in and told us how we could secure late check out

were very happy to receive a much larger room than expected, the most comfortable bed ever, free wifi and an absolutely fabulous bathroom with exceptional bath and shower

wifi connection kept dropping out

wifi connection was poor

issues getting online with wifi

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

good wifi

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

difficult wifi

the wifi was good quality and easy to connect to

i requested early check in and luckily a room was available

location. comfortable bed clean good shower wifi

it's centrally located, quiet, good wifi, near everything else that matters.

great location near the station. clean and had everything i needed. good wifi

parking / wifi poor

free wifi

wifi didn't work first time

staff were fantastic, coffee was great and the wifi was very strong

wifi - password given didn't work

great room, bathroom, wifi, breakfast and dinner

wifi was a little annoying in that some of the most standard web sites threw up security warnings,

wifi was less than good and non existant on our 9th floor

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

quiet and good wifi

wifi was terribly slow

internet/wifi speed wasn t fantastic but it was decent.

clean room, big shower. good air-conditioning and wifi. extra pillows available.

good wifi; selection of teas etc

there was a hairdryer, extra linens and pillows, tv and free wifi

the bar was very good, with a great atmosphere and friendly

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

the bar was unreal so well stocked

early check in without any fuss, and relaxed check out

if you stay make sure you have a few drinks in the bar - lets keep pubs like this running

good wifi

wifi was really slow to use.

wifi is extremely poor/slow but i am sure it can be fixed!

wifi wasn't very good and a lot of channels on the tv didn't work

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

problematic connection to wifi in reception area

wifi took a little while to connect on my computer but worked straight away on my phone

wifi in our room

the wifi was really bad

bar area perfect to have a drink watch sport and wifi good enough to be able to work a little.

ambience and was lucky to get an early check in

room was very clean with a really nice bar area to relax

good that it was a late check out

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the evening

location and welcome,early check in

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

kitchen to be more tidy

i didn't use the washing/drying or kitchen

had problems connecting to the wifi.

couldn t access the wifi as it was unsecured.

wifi registration was a little beat difficult.

free wifi:), and the bed was very

wifi required setting up cloud account

the table the bath air con size of the room choice of tv channels free wifi

the wifi could be faster and less temperamental

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

at least we could get wifi on our ipad

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

there is no option for secure wifi

wifi efficient and fast

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

room, view, facilities, wifi.

wifi good signal close enough to walk from gateshead metro or newcastle train station

bar area is a

laundry , storage everything available, breakfast at cheaper price, if not included

very good transportation nearby free laundry

a perfect location, very walkable to the shopping centre and the bars and restaurants

clean hostel with a nice bar and pizza s are lovely

lovely staff , bar great, food amazing , big comfy bed , breakfast was fab

everything about our stay, from the help to book a taxi before we arrived to the excellent breakfast

cleanliness, room, atmosphere, breakfast, food, staff

lovely staff , bar great, food amazing , big comfy bed , breakfast was fab

the breakfast was such good quality and a great selection to suit most tastes

use of the spa next door which was amazing and so

liked the fact there was a bar by reception

the spa and massage was excellent.

very noisy guests younger kids banging doors constantly through the night

our stay, staff were so helpful allowing us early check in

little hotel fantastic food great reception and bar staff was disappointed at 9

taking kids out until after 11 at night

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

open wifi network is insecure.

very weak wifi

good wifi throughout

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

room service could have been extended to a later hour. by 10pm, nothing was available!

was close to major roads, plenty of food outlets nearby, bar downstairs

the breakfast was served hot and all cutlery and plates were very clean

needs updating but can’t complain for price , was clean and good bar !

great bar & awesome local people

i didn't have the breakfast as i don't eat breakfasts

update needed on wifi, particularly superior rooms area of

wifi and expensive beer

wifi signal was poor, which is surprising in a hotel of this quality and definitely needs upgrading

wifi was really bad which we needed due to having a poor phone signal, we could only get wifi

wifi connection was awful

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

breakfast room was very nice with a large breakfast bar and comfy sofa

quiet and nice little bar area downstairs too got a great night sleep was ideal (especially for

the bar is situated on the ground floor and the staff were very helpful

bar for a drink, breakfast available in the morning, a fantastic humorous host

room was clean comfortable and had good wifi access

free wifi without having to log on -

clean spacious rooms, comfortable beds, working wifi, excellent shower, good food

wifi had very poor reception in the room we stayed in, but i'm sure most people have wifi on phones

free wifi

amazing little kitchen

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was great

bed extra comfortable very spacious excellent kitchen facilities

accommodated an early check in. very clean apartment and friendly staff.

wifi was not free a little extra milk for extra cuppa tea in morning would have been in room,

wifi was poor in all areas

poor wifi connection

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay there again

the wifi was also good

staff were hospitable and helpful, particularly sharon at breakfast who is a gem

enjoyed my breakfast & the staff were welcoming & friendly

the room was clean and comfortable and the breakfast freshly cooked while the bonus was being only a few minutes walk from the metro

the staff were very friendly and even allowed an early check in when i needed to work from the hotel room

everything especially the fact that i was facilitated with a very early check in.

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

you get the warmth and hospitality of a great b&b with the bonus of a fully stocked bar and excellent restaurant

lovely welcome from the staff, parking easy outside on the road, and the most comfortable bed ever

parking in front of the accommodation

i loved that the bar was open and available for us to sit in, even with a small toddler

clean large room with big ensuite good continental selection at breakfast reliable, free wifi

really appreciated the free wifi - wouldn't stay without it - and the free parking makes the cost of a stay even more value for

this was a bargain considering the cleanness , friendly staff , how lively was , fast wifi , location

good value for money .nice friendly staff good breakfast.parking. wifi nice meals i tbe bar.

carparking free. free wifi friendly helpful staff.

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

not a strong signal for wifi in my room and only available intermittently

unable to get wifi

liked the staff. liked the parking. liked the room and breakfast. loved the wifi

very comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

wifi was working

quiet stay and good wifi

poor wifi, still awaiting receipt for stay, not enough hot water for bath..

the wifi was fast and easy to connect, and the location convenient to break a journey north or south on

parking was occupied by commercial vehicles is it b&b or workers place for a night

wifi can occasionally drop

also free parking and good wifi

free parking & wifi is included and there is a great choice of

hotel room had been recently refurbished, the wifi was great and the facilities were good and staff were great

is is based on staying there three days a week for several months

wifi is a bit slow

wifi was a bit unpredictable at times in our room

wifi info in the room needs updating but i was able to find out the info easily directly from the

access to wifi was a problem and that was the only thing that made messaging difficult

liked everything but found the wifi signal was quite weak in our room

the room was lovely and well-equipped. the wifi was also quite good in the room we stayed in.

no printed information in the rooms regarding wifi, meal times, menus, house rules etc

wifi speed

wifi not working

wifi