, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

free wifi

location and staff. reasonable facilities inc tv and wifi.

the bar / lounge is great and, although there are a number of pubs and restaurants in the village of

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

swiming pool was a hit gor the kids

staff amazing breakfast great bed was comfy great for the kids very friendly and accommodating

waiting and bar staff first class

the food in the bar and grill was delicious so i definitely recommend that restaurant

spa and reception staff very friendly and helpful

by the friendly staff, modern room decoration, a very good breakfast and outstanding clean

and ironing board to tv and kettle bed was comfy and sheets and towels were fresh and clean also breakfast was good too

everything, kids loved the breakfast

limited choice of breakfast and same menu on a daily basis.

i will be back in a few week. breakfast room service was great ud83dudc4d

went into the bar and everyone was friendly

downstairs bar with pool tables

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

there’s a bar downstairs where you can relax on an evening

lovely stay lovely bar lovely people, really nice for a nice little get away!

close to facilities and got early check in

didn't have breakfast

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

.everything except the breakfast

the breakfast was extra but brilliant value for money a lot more than expected

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

the wifi stops working as soon as you get in the room

tv didn't work, flaky wifi. no in room heating contold

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

wifi connection was great too

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi not great

downside would be the wifi is not very good in the room but worked better in the

the wifi wasn't that good but i wasn't to bothered about it

still get on wifi, have a beer and dinner and then a good nights kip

wifi, very weak and reception in general very poor.

good location for our event at exhibition park. good bar area. just what we needed and clean.

no bar yet not for familys but clearly states that.

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

there is a bar with everything you could need

the hotel staff, bar and pool table

only thing that can be an issue is the guest wifi, which does not have great coverage in all the rooms

consistent wifi would be more helpful

wifi in our room was poor, couldn t reach our room from the signal box

didn't have the wifi code, so used our own data and it wasn't very clear to us what we needed to do

there is wifi in rooms you need to ask for code from bar

could offer early check in and late check out

excellent a1, good health breakfast ud83eudd5e

the bed was comfy room was clean staff very friendly good late check out

clean, comfortable, secure. complimentary biscuits. late check out.

(at this price point, i also thought the breakfast bags were a nice bonus

early to our early check in just on the off chance we could get in

parking, good location, staff super friendly, cheap late check out, what more could you ask for

no lamp in room, kids don’t like sleeping in total darkness, had to leave a set of main lights on

customer service from the staff it's worth the price, the room was spacious enough to move nice breakfast which i got it was freshly cooked and served the parking space was excellent and it's

staff ignorant booked early check in no response breakfast not great needs upgrade bit

the windows the cold water for the shower didnot work so i could only have a scalding shower kids couldn't use the shower or they wouldn't of been burnt

flushing wc, plenty of hot water, comfortable bed, good wifi & a tasty breakfast, but breakfast could have done with a bit more choice of food items

excellent rooms with brilliant wifi

the wifi was problematic at first, but it got fixed quickly after contacting support

liked location close to metro - we went to tynemouth wifi we couldn't access it said likely to be

food at the kitchen restaurant of poor quality. bar/staff unprofessional. wifi unstable.

excellent breakfast

night stay for a football match with our two kids

facilitated early check in prior to graduation ceremony which we were very grateful for thank

early check in for ihg members. room was spotless. check-in was fast and very helpful.

i was drenched by the rain and requested if there was any room ready for early check in

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

we also travelled with two kids ages 6 and 8 and they also loved this hotel

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us she could

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

pool a bit small and there is no sauna although there is a steam room.

so accommodating, rooms were spotless the spa was clean and great location

wifi didn't work in the west wing

wifi was excellent as well, hardly dropped at

the wifi wasn't working, however there is so much to do it wasn't really an issue.

wifi connection was poor in our room 208.

couldn't connect to wifi in the room.

the quality of the room, quick access to wifi and quietness of location despite it being central and close to station

wifi was really fast and didn't have any connection problems

wifi didn't work first time

wifi - password given didn't work

great room, bathroom, wifi, breakfast and dinner

wifi a bit slow. no seeds at breakfast.

surprisingly the wifi was poor not enough strength to download a newspaper

round 15 mins) - very friendly and cooperative staff - rooms are clean with fast free wifi

free wifi

station

they have a great gym for workouts

gym is well equipped

central location breakfast choice was good kids loved waffle's for breakfast

the room was in a great location and very comfortable and clean. breakfast was lovely

is excellent plenty to choose from & we like the option of a early check in ( hilton honours member) and the 12pm check

requested an early check in because we were attending a family funeral and we needed to change clothing after

fresh milk available from the bar and a teapot in the room small but important things

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

the restaurant and bar area are really comfortable and welcoming

i could not connect wifi.

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

the wifi was strong but the registration process was long winded and

when i had trouble getting on to the wifi the receptionist helped me

wifi worked well and got on and worked in the small lounge on skype calls

good wifi, lovely view

wifi took a little while to connect on my computer but worked straight away on my phone

bar area perfect to have a drink watch sport and wifi good enough to be able to work a little.

the wifi was really bad

the wifi in the room was poor on the tenth floor.

rooms are clean and comfortable good wifi

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

the hotel clearly has wifi but

didn't have brilliant success with the wifi

should be a manual in each room explaining the facilities, wifi etc

parking / wifi poor

location. comfortable bed clean good shower wifi

the wifi did not work in the room but did in the corridor? air conditioning was noisy

staff very friendly and helpful buffet. breakfast excellent comfortable room free wifi fantastic

the wifi reception was not good at all in our room.

i didn't use the washing/drying or kitchen

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

kitchen to be more tidy

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

very good breakfast, reliable wifi

wifi was terribly slow

good wifi; selection of teas etc

internet/wifi speed wasn t fantastic but it was decent.

clean room, big shower. good air-conditioning and wifi. extra pillows available.

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

quiet and good wifi

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

we had to change rooms shortly after check in due to no wifi connectivity

the free wifi was an added bonus

wifi very intermittent

poor wifi

not over priced, breakfast very good a lot of choice, the hotel was quite , well decorated wifi very good

however the free wifi made up for this

lovely decor and beds are super comfy and the late check out was great.

room was very clean with a really nice bar area to relax

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the evening

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

there was no free wifi

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

difficult to connect to the wifi on my phone and in my room the wifi kept dropping

room was spacious, clean and wifi working well

finally there was also free wifi

d has been every time i ve stayed here).

wifi was really slow to use.

wifi in the room wasn't working for us but it wasn't a huge deal

the bathroom was also on a different level requiring 4 steps to reach it the guest wifi was also not working well and kept asking us to sign in via facebook or to provide a lot of

good wifi

our room was located right over the bar and we were a little concerned about sleeping

the bar has a great selection of drinks and are reasonably priced

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

clean hostel with a nice bar and pizza s are lovely

laundry , storage everything available, breakfast at cheaper price, if not included

nice modern rooms, comfy beds, good wifi.

the wifi could be faster and less temperamental

the table the bath air con size of the room choice of tv channels free wifi

at least we could get wifi on our ipad

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

couldn t access the wifi as it was unsecured.

had problems connecting to the wifi.

friendly staff, clean and great wifi for a hotel

wifi registration was a little beat difficult.

the wifi worked wel

lovely bar with original features and nice outdoor seating area, dog friendly

staff were very friendly and the bar had a lovely pleasant atmosphere

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

bar area was comfortable with plenty of entertainment on the weekend evenings

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

wifi efficient and fast

wifi good signal close enough to walk from gateshead metro or newcastle train station

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

reliable wifi and well stocked bar would happily

great helpful staff lovely clean rooms fantastic wifi would stay again

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

bar staff and restaurant staff where great and friendly

was superb, nice to have a bar downstairs and food was great

definitely recommend for all people especially with kids

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

free parking and wifi was a bonus

there were no issues with the wifi which we sometimes get

i asked for the wifi code and was told it was on the room door

was great, the room was clean and comfortable and the bar downstairs had live music on

early check in and late check out

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

breakfast room was very nice with a large breakfast bar and comfy sofa

quiet and nice little bar area downstairs too got a great night sleep was ideal (especially for

the bar is situated on the ground floor and the staff were very helpful

bar for a drink, breakfast available in the morning, a fantastic humorous host

very weak wifi

good wifi throughout

open wifi network is insecure.

offered different restaurant however we travelled most of the day, just had room service

drinks i have bar expensive but to be expected.

the kitchen had everything you could need to cook with

excellent kitchen facilities. property modern and well equipped.

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was great

amazing little kitchen

accommodated an early check in. very clean apartment and friendly staff.

wifi was poor in all areas

wifi is free too

poor wifi connection

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay there again

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

staff were hospitable and helpful, particularly sharon at breakfast who is a gem

there was also a bar by reception which we used prior to meeting up in newcastle and on our return late evening

nice breakfast

enjoyed my breakfast & the staff were welcoming & friendly

location, managed to get an early check in and got parked at the rear of the hotel

size of rooms was good an it had a kitchen

room with kitchen lovey bathroom very clean the bistro was really nice food with great staff very friendly

everything, clean amazing staff are friendly and a fabulous bar attached.

adjoining bar was perfect and food was lovely, ate dinner and breakfast with 2 children and was great value

kitchen facilities in some rooms

wifi didn't work on my phone

the free wifi was very good

good value for money .nice friendly staff good breakfast.parking. wifi nice meals i tbe bar.

this was a bargain considering the cleanness , friendly staff , how lively was , fast wifi , location

wifi works well

very comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

wifi was a bit slow but could do all that was required

unable to get wifi

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

liked the staff. liked the parking. liked the room and breakfast. loved the wifi

very noisy kids were running till midnight, smell of sigaret smoke in room although it says no smoking

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared the mattresses were stained and there was what appeared to be drug users across

shared toilet/bathroom facilities as we had kids

seemed safe for my 2 kids

kids even commented

kids area was too smal for the kids to play.

kids loved the pool and the

hotel very near the airport the staff were very friendly my grandson loved the kids corner with toys

affordable yet like 4 stars. there's kids area with variety of toys and books.

my two grandsons loved the pool we only stayed one night but used the pool three times the breakfast was lovely with plenty choice for

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

little hotel fantastic food great reception and bar staff was disappointed at 9

taking kids out until after 11 at night

was perfect nice big tv easy to access wifi bed was so comfy black out curtains

wifi can occasionally drop

is is based on staying there three days a week for several months

free parking & wifi is included and there is a great choice of

hotel room had been recently refurbished, the wifi was great and the facilities were good and staff were great

wifi / phone signal (ee) was not great (-)there was no wifi available and there were a few electrical issues. (+)free wifi was of good quality and the underrated floor in the bathroom was a nice touch. (-)better wifi access when they have large events. nice to have smart tvs. (-)nothing to dislike really although the wifi was a little flaky. (+)really - really - nice place but wifi was really flakey. (-)only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps the addition of a smart tv and a bluetooth speaker (-) the free wifi was very poor, did not connect well and was slow (-)couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was working - not for me it (-) wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

room service great

30pm and were unable to get any food , only thing available off the room service menu was a cheese board

the suite was lovely, clean, the evening meal was divine and the room service equally as good.

breakfast was amazing and the hotel was beautiful

bar food lovely, great room and breakfast

breakfast was good perfect poached eggs

the bar area is also very welcoming, with excellent food

breakfast cooked to order

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

bar prices very reasonable and food choices good

bar staff great

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

plenty of choice on the breakfast bar and a large full breakfast if you preferred

not enough bar staff - long wait for service

wifi was poor but i guess that s the location?

wifi did not meet my needs, but i don't know the internet speeds for the area

free wifi which had a good signal over all the property

wifi was free and pretty good

no wifi

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

location and quick parking late check out at 12 ...

lovely bar and restaurant on site

room was spacious wifi was brilliant and easy to access bed was lovely

some issues connecting to the wifi

fabulous staff exceptional rooms clean wifi nice size windows open lovely feel & vibe

wifi is open without any password protection for guests - represents a possible information

wifi was excellent, the bed comfortable, staff kind, room clean

the drinks are the bar and cheap as was the cost of the room

great bar with great prices, we even received a free drink on checking in

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

breakfast options were perfect

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

offer states continental breakfast, but the owner goes out of his way to please

great breakfast and hotel is in a quiet and safe location.

our room was clean and comfortable and breakfast was fabulous

wifi would not connect

only problem this time the wifi was really slow so couldn't do the work i had planned from our room

wifi connection information should be available without needing to go to reception

kicked off wifi during the night so missed a few calls/messages

room was comfortable, wifi was excellent, the bar downstairs was accommodating with a good selection of beverages

the lady behind the bar was brilliant. excellent customer service.

we had a bar meal it was delicious and also a drink good price

staff are helpful with an early check in

as other hotels at this location but it’s excellent value fir money for a short stay before an early check in

nice location lovely staff nice bar and food

the leisure facilities are fantastic, very clean changing rooms,gym and pool area

location, used the pool and the gym, great facilities

staff were extremely helpful and polite, with really nice facilities like indoor pool, gym, sauna etc

the pool sauna gym and all the facilities

a regular here! great value! nice rooms great pool great staff

staff nice room music was excellent in bar nice atmosphere reasonably priced drinks really enjoyed the stay was only one night but enjoyed

is a little noisy earlier in the evening due to the bar below but did settle out

the team are really friendly and the breakfast was amazing

great location bar area and bedrooms immaculate

area is brilliant, people were so friendly loved the breakfast.

location, really lovely people, comfortable bed, great breakfast, fast reliable wifi, great italian restaurant attached

is listed as a property with wifi but there was no wifi available

next problem:- states that wifi is available in all areas, this was crucial for me as it was a business trip and i needed to

extra touches for example coffee and tea making facilities,a trouser press, a hairdryer and free wifi

very simple decoration. poor facilities. weak wifi signal.

microwave or bar fridge in room

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

food at restaurant was first class and bar had live music and friendly locals

bar opened late and easy to drive to

as a family with kids, we wanted a castle stay on our trip and this one was just awesome

ambiance and bar was so welcoming & enjoyable

handy for the golf club and durham cricket ground

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

nothing except that the bar menu is a little limited but not a problem

free wifi signal was very weak in the room but ok in the hall downstairs

wifi weak.

poor wifi, the connection would break quite consistently 4

or coffee making facility, you could get one tv channel for a very short time and the internet wifi signal was very

also free wifi which was great

friendly, professional staff, fantastic room. breakfast to die for. thoroughly enjoyed my stay.

bar dining area and cosy rooms with nice views

beautiful rooms, friendly staff and amazing breakfast.

breakfast was a nice choice

location, clean, comfortable good food in the bar . lovely view .

dodnt tell you how to access the wifi or how to go about the free parking not the best customer service, but the rest of the

big well furnished and finished room ,with easy to use facilities ,great fast wifi ,easy check in ,with the most friendly and helpful staff ,who resolved any issues quickly and

tv is huge, and wifi is free in the

there was supposed to be free wifi but we couldn't access it

the rooms are good and comfortable and the wifi is fine