breakfast was cooked and ready at the time agreed the nite before

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

we were tired from traveling so didn't want to have evening meal in the bar just wanted to stay in our room

great food, bar and sky tv

the bar area is also very welcoming, with excellent food

nice common and golf course next door to stretch your legs after a long journey

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

definitely recommend for all people especially with kids

the drinks at the bar were a bit expensive

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

free parking and wifi was a bonus

there were no issues with the wifi which we sometimes get

i asked for the wifi code and was told it was on the room door

the bed was very confy. the bacon was gorgeous. great parking.

all good, if anything parking

very simple decoration. poor facilities. weak wifi signal.

next problem:- states that wifi is available in all areas, this was crucial for me as it was a business trip and i needed to

is listed as a property with wifi but there was no wifi available

location, really lovely people, comfortable bed, great breakfast, fast reliable wifi, great italian restaurant attached

extra touches for example coffee and tea making facilities,a trouser press, a hairdryer and free wifi

lovely bar and restaurant on site

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

paid for wifi but could not get any coverage in the room.

wifi worked

the desk was very well positioned for doing some work on my laptop with very good wifi

some issues connecting to the wifi

wifi is open without any password protection for guests - represents a possible information

the restaurant and bar area are really comfortable and welcoming

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

when looking at the menu there wasn't anything on there apart from the kids menu

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

the menu was burgers / hotdogs , could do with a bit more of a bar lunch menu

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the fault of the hotel itself)

the breakfast was extra but brilliant value for money a lot more than expected

didn't have breakfast

.everything except the breakfast

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

up to mark, quiet night, nice view from my window, worth for the amount which i paid, got free breakfast it was good this place is very comfortable for travelers, located near to city

early check in, although for a fee.

i had a quiet night, i had a free continental breakfast which was good they are following covid rules, thank you so

breakfast

staff ignorant booked early check in no response breakfast not great needs upgrade bit

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

the drinks are the bar and cheap as was the cost of the room

heels downstairs there is a bar where loud music and a drunk client prevent any rest

great bar with great prices, we even received a free drink on checking in

wifi required setting up cloud account

the wifi was a did iffy but that was being fixed the day we left.

couldn t access the wifi as it was unsecured.

wifi registration was a little beat difficult.

free wifi:), and the bed was very

wifi good signal close enough to walk from gateshead metro or newcastle train station

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

room, view, facilities, wifi.

great helpful staff lovely clean rooms fantastic wifi would stay again

reliable wifi and well stocked bar would happily

no free wifi!

room was spacious, clean and wifi working well

free wifi

there was no free wifi

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

open wifi network is insecure.

very weak wifi

good wifi throughout

got room service and the food was really nice too

all amenities were included and all our needs catered for including both breakfast and dinner on room service

the wifi could be faster and less temperamental

good wifi, helpful staff and the beds are so comfortable

nice modern rooms, comfy beds, good wifi.

at least we could get wifi on our ipad

the table the bath air con size of the room choice of tv channels free wifi

wifi a bit slow. no seeds at breakfast.

very comfortable bed, free wifi, great location, close to the city centre

surprisingly the wifi was poor not enough strength to download a newspaper

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking available which is great

wifi a bit slow. no seeds at breakfast.

didn't have brilliant success with the wifi

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

the hotel clearly has wifi but

should be a manual in each room explaining the facilities, wifi etc

wifi: you must become a

microwave or bar fridge in room

good value , clean comfortable. nice bar downstairs doing good food.

food at restaurant was first class and bar had live music and friendly locals

the bar was great with lovely bar staff

hospitality, good deals on drinks in bar 2-4-1 on some drinks

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

wifi during the week is terrible, better on weekends and it's not password protected

we had to change rooms shortly after check in due to no wifi connectivity

wifi connection was weak in my room.

quiet and good wifi

staff very friendly and helpful buffet. breakfast excellent comfortable room free wifi fantastic

location. comfortable bed clean good shower wifi

free wifi

parking / wifi poor

the wifi did not work in the room but did in the corridor? air conditioning was noisy

friendly staff, lovely clean property, beautiful spa with great hours (including for kids 7am-9pm)

facilities and location are very good. breakfast is nice as is the bar area.

will definitely come back again enjoy the sauna, jacuzzi and gym during the day

love the spa and wellness centre brilliant location

nice warm pool and kids can access the pool all day so my daughter loved it

d has been every time i ve stayed here).

wifi is extremely poor/slow but i am sure it can be fixed!

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

was pretty much perfect except wifi is very poor

the bathroom was also on a different level requiring 4 steps to reach it the guest wifi was also not working well and kept asking us to sign in via facebook or to provide a lot of

were very happy to receive a much larger room than expected, the most comfortable bed ever, free wifi and an absolutely fabulous bathroom with exceptional bath and shower

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

wifi worked well and got on and worked in the small lounge on skype calls

the wifi was strong but the registration process was long winded and

issues getting online with wifi

met my needs very helpful staff complimentary late check out

helpful staff, supported with early check in and offered to keep my luggage when i went for work

great use of the gym as well

good gym facilities

the kids bed sofa bed and was made so couldn't even sit on that

wifi needs improvement. shower not quite hot enough!!

wifi didn't work in the west wing

wifi connection was poor in our room 208.

wifi was excellent as well, hardly dropped at

couldn't access the free wifi

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage baps secure lots of hot water chill out area bright modern

staff were helpful and friendly and having a laundry room helped with 3 young children

bar area is a

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

laundry , storage everything available, breakfast at cheaper price, if not included

wifi was slow

the wifi was problematic at first, but it got fixed quickly after contacting support

excellent rooms with brilliant wifi

the wifi was absolute rubbish!

food at the kitchen restaurant of poor quality. bar/staff unprofessional. wifi unstable.

due to a heavy night on the tiles a late check out was no problem for the staff

room was very clean with a really nice bar area to relax

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the evening

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

staff helpful with early check in and late check out as we are ihg members

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have a jumper

central location reasonable price great breakfast helpful staff allowed an early check in :)

the beds are comfy and kids are happy

facilitated early check in prior to graduation ceremony which we were very grateful for thank

internet/wifi speed wasn t fantastic but it was decent.

wifi was terribly slow

clean room, big shower. good air-conditioning and wifi. extra pillows available.

there was a hairdryer, extra linens and pillows, tv and free wifi

good wifi; selection of teas etc

wifi - password given didn't work

wifi did not allow me to connect to my vpn for work which made it difficult to get work done

staff were fantastic, coffee was great and the wifi was very strong

wifi didn t always work

the quality of the room, quick access to wifi and quietness of location despite it being central and close to station

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

kitchen to be more tidy

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

lovely stay lovely bar lovely people, really nice for a nice little get away!

bed was ok to sleep and they allowed early check in and later check out

downstairs bar with pool tables

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

excellent a1, good health breakfast ud83eudd5e

nice little free breakfast bag

could offer early check in and late check out

with lots of school kids/youth near the park etc

late check out is a bonus

wifi in our room

the wifi in the room was poor on the tenth floor.

good wifi, as i needed to work while in the room

the room was great!! lovely walk in rain shower, big bed, great amenities. wifi, not so good.

wifi took a little while to connect on my computer but worked straight away on my phone

quiet and nice little bar area downstairs too got a great night sleep was ideal (especially for

but clean rooms nice bathroom , good facilities with a large table outside and lovely micro bar inside this is the perfect location for a night out with the girls

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

the bar is situated on the ground floor and the staff were very helpful

bar for a drink, breakfast available in the morning, a fantastic humorous host

or coffee making facility, you could get one tv channel for a very short time and the internet wifi signal was very

also free wifi which was great

good wifi

free wifi signal was very weak in the room but ok in the hall downstairs

maybe a tv and kettle in room but great wifi reception so could watch our laptops instead

great location bar area and bedrooms immaculate

however i am pleased the queue to the bar wasn’t big for checking in

staff nice room music was excellent in bar nice atmosphere reasonably priced drinks really enjoyed the stay was only one night but enjoyed

stay friendly staff excellent breakfast location good next to train station local tourist spots not far from durham sunderland

good old fashioned b&b . great breakfast.

handy for the golf club and durham cricket ground

the actual location of the castle is amazing, great sights of the valley or golf course from any window

the food is top notch and always hot plus a golf course right next door

if you enjoy golf there’s a golf course next door

was nice -right by the golf club

cleanliness of hotel, free wifi and comfortable rooms

the wifi was also good

free wifi

poor wifi connection

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

be ideal if the restaurant next door was able to offer a separate continental breakfast rate

staff were lovely. very comfortable and warm. breakfast bags were great. kids loved it

the breakfast

there is no lift ,difficult to reach 2nd floor with luggage and small kids

great snacks and next to gym and near restaurants

the kitchen had everything you could need to cook with

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

spacious rooms, a very modern kitchen with everything required for self catering

excellent kitchen facilities. property modern and well equipped.

bed extra comfortable very spacious excellent kitchen facilities

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

tv didn't work, flaky wifi. no in room heating contold

the wifi stops working as soon as you get in the room

wifi connection was great too

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

great size room. very welcoming staff. superb food and good bar prices.

bar staff great

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

not enough bar staff - long wait for service

plenty of choice on the breakfast bar and a large full breakfast if you preferred

early to our early check in just on the off chance we could get in

everything especially the fact that i was facilitated with a very early check in.

great location - clean, lovely breakfast, welcoming staff and a good nights sleep

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

the breakfast was excellent and in the evening the bar staff supported my every needs

breakfast had a good selection and the location was perfect.

great wifi and tv

service, room had all the necessary equipment, tv, iron, hairdrier,kettle, shower, wifi etc

wifi didn't work on my phone

carparking free. free wifi friendly helpful staff.

wifi works well

great breakfast choices

our room was clean and comfortable and breakfast was fabulous

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

great breakfast and hotel is in a quiet and safe location.

partner said the cooked breakfast was delicious

very comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

not a strong signal for wifi in my room and only available intermittently

wifi was a bit slow but could do all that was required

liked the staff. liked the parking. liked the room and breakfast. loved the wifi

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

good location for our event at exhibition park. good bar area. just what we needed and clean.

the hotel staff, bar and pool table

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

no bar yet not for familys but clearly states that.

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

wifi was not very good in our room

downside would be the wifi is not very good in the room but worked better in the

wifi, very weak and reception in general very poor.

clean wifi good and quiet

the wifi wasn't that good but i wasn't to bothered about it

not getting g wifi

however the free wifi made up for this

wifi slow.

wifi very intermittent

wifi is very good, tv streaming easy

good size room. wifi quick

great wifi

also free parking and good wifi

lovely bathroom ,television and fast wifi

wifi can occasionally drop

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

location and staff. reasonable facilities inc tv and wifi.

free wifi

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

poor wifi so maybe not so good for anyone with work to do depending on a good signal

just the weather lol.....wifi little slow or none existent ..... think down to weather.

wifi was poor but i guess that s the location?

free wifi which had a good signal over all the property

no wifi

30 as next door had a room full of kids and we're so loud also next doors room had a friends across the landing which were also loud

to the shopping mall, swimming pool was a bonus, and their gym was great , bed was extremely comfortable and overall very pleasant

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near metro centre stayed here a few times and

location was excellent. comfee beds, nice pool

pool facilities, really good breakfast, quiet nights' sleep, good sized room, friendly staff

wifi / phone signal (ee) was not great (-)there was no wifi available and there were a few electrical issues. (+)free wifi was of good quality and the underrated floor in the bathroom was a nice touch. (-)better wifi access when they have large events. nice to have smart tvs. (-)nothing to dislike really although the wifi was a little flaky. (+)really - really - nice place but wifi was really flakey. (-)only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps the addition of a smart tv and a bluetooth speaker (-) the free wifi was very poor, did not connect well and was slow (-)couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was working - not for me it (-) wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

of parking spaces and well laid out

parking was a bit sketchy. access road was tight due to cars parked on road side.

room service great

breakfast, whilst excellent, is pricey

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

enough to move room , on the saturday night while mum’s and dads where getting drunk at the bar kids were running up and down the hall

breakfast was very good with lots of choices

breakfast was perfect - set you up for the day

limited choice of breakfast and same menu on a daily basis.

right next to places to eat too which was ideal with the kids

we requested an early check in as we needed to get changed for a wedding,after travelling up from london, which

great to have wifi in the

not strong shower and stronger wifi

wifi excellent

plenty to channels on tv . easy wifi. lovely shower.

couldn t get wifi in the bar

fantastic hotel, spotlessly clean, super friendly staff, fast wifi. thoroughly recommended

there were no wifi available in one of the day during the stay

wifi good too

wifi was bad

location, walking distance to everything -comfortable rooms -quick check-in -great wifi -great value for

had a gym

the girl on reception was friendly chatty and just , brilliant ud83eudd29 all the staff in the bar a young blonde girl and a young man where again friendly and chatty and brilliant ud83eudd29

was a green light that was in the kitchen area no good for sleeping it needs shielding, hot water tap kept running cold, room was

well equipped gym although we personally didn't take advantage of it

nice kitchen but no grill pan in the oven, nothing to wash up with and things like only one cup in the

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

golf room was very comfortable with a lovely shower room

the wifi is too slow,even the bbc tv channels were poor reception with pixelation

good wifi connection

my small gripe and it is minor is wifi speed.

wifi worked well in the room

free wifi

the room exceeded my expectations and the wifi worked perfectly when i chilled out watching netflix that night

the price was excellent and the wifi was one of the best we have had in a hotel

no free wifi

very comfortable and spacious room with a large tv and top class wifi connection.

huge rooms , great wifi, stunning views

the wifi was also perfect for working

the wifi connection was very poor and we ve never had this problem before when staying there

wifi, i had to take laptop to reception for them to sign me in on a different wifi

wifi wirked well plug sockets by bed

i can t comment on the free wifi as i used my data on the mobile whilst i stayed in the hotel

wifi signal was poor & there was little mobile signal which meant i could not get as much work done

i could not get wifi in my room.

had problems connecting up to wifi

out to sea having a drink in the evening, and the room was clean and comfortable with free wifi if needed

thing i can think of was the wifi was terrible

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

staff were amazingly supportive and had a good chat with the bar maid and owner

friendly staff. the bar staff and manager were helpful and friendly

the bar food is excellent

food in bar was lovely too

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

the kids loved the fact you can sit down in the shower cubicle

breakfast was nice, continental but catered to my gluten / dairy free needs so well ☺️ was nice

there was supposed to be free wifi but we couldn't access it

the rooms are good and comfortable and the wifi is fine

tv is huge, and wifi is free in the

paying separately for wifi, i think that should be included in club room charges.

free wifi and parking

wifi was poor for my boy

left a day early because of it)

wifi is good

the wifi is a tad slow but usable. parking can be tricky if it's busy.

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit