wifi. buffering all the time

didn't have the wifi code, so used our own data and it wasn't very clear to us what we needed to do

wifi in our room was poor, couldn t reach our room from the signal box

free wifi was available in the rooms

consistent wifi would be more helpful

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

i will be back in a few week. breakfast room service was great ud83dudc4d

group of people came in with guns which obviously was for the sport shooting but made us and my kids feel uncomfortable and then straight after a big coach of drunk people got off and a man

late check out, great hotel

very easy , staff brilliant and car park very accomadating for our car and trailer

great to stay with family with good breakfast

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

has arses flashed at me and 2 young kids

noisy guests letting their kids run around the corridors till 1am.

my kids are disgusted

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared the mattresses were stained and there was what appeared to be drug users across

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

bonus of having a swimming pool

watching members twist about the kids having fun in the pool on the monday morning

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near metro centre stayed here a few times and

nice and clean lovely decor, great shower,very friendly staff,wiifi very good breakfast,excellent spa facilities pool was a bit shallow but

kids enjoyed it

kids pizza didn’t have much taste either

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

generous breakfast, comfortable beds and helpful staff

friendly reception and bar staff. very helpful and professional.

mostly the staffs attitude, amazing with the kids and really made it worth while

good location for our event at exhibition park. good bar area. just what we needed and clean.

no bar yet not for familys but clearly states that.

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

the hotel staff, bar and pool table

there is a bar with everything you could need

early to our early check in just on the off chance we could get in

location and staff. reasonable facilities inc tv and wifi.

free wifi

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

staff on reception were great, staff in the bar too

great bar with atmosphere

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

tv didn't work, flaky wifi. no in room heating contold

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

the wifi stops working as soon as you get in the room

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

lovely stay lovely bar lovely people, really nice for a nice little get away!

downstairs bar with pool tables

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

nice bar with a pool table downstairs

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

the wifi strength in my room was very weak

wifi in bedroom was very weak

room was comfortable, wifi was excellent, the bar downstairs was accommodating with a good selection of beverages

to connect to wifi was unhelpful

only problem this time the wifi was really slow so couldn't do the work i had planned from our room

(at this price point, i also thought the breakfast bags were a nice bonus

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

the nicest part of town and there was a lot of noise from a bar close by, locals (kids and people arguing in the street

reception staff comfy bed very large, love it great view across the river and into hills good breakfast bag love the shower and ensuite toilet very quite just a shame i couldn't get pics of

could offer early check in and late check out

staff are helpful with an early check in

the bar & seating area were comfortable & so was the bedroom

paid for an early check in as we arrived on an early flight

we had a bar meal it was delicious and also a drink good price

there is a good bar reasonably priced with offers on drinks on certain

wifi took a little while to connect on my computer but worked straight away on my phone

th floor) was non-existent

wifi was not optimal

the wifi in the room was poor on the tenth floor.

good wifi, lovely view

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as well

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out added on

breakfast can be better

night stay for a football match with our two kids

flushing wc, plenty of hot water, comfortable bed, good wifi & a tasty breakfast, but breakfast could have done with a bit more choice of food items

excellent rooms with brilliant wifi

food at the kitchen restaurant of poor quality. bar/staff unprofessional. wifi unstable.

the wifi was very good

wifi not secure. no menus in the room.

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

kitchen to be more tidy

i didn't use the washing/drying or kitchen

free wifi

wifi was a little annoying in that some of the most standard web sites threw up security warnings,

great room, bathroom, wifi, breakfast and dinner

wifi was really fast and didn't have any connection problems

wifi didn't work first time

clean room, big shower. good air-conditioning and wifi. extra pillows available.

wifi was terribly slow

there was a hairdryer, extra linens and pillows, tv and free wifi

very good breakfast, reliable wifi

good wifi; selection of teas etc

wifi was excellent as well, hardly dropped at

couldn't access the free wifi

wifi would not connect

wifi didn't work when i was there at all.

wifi was a little variable.

comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

we also travelled with two kids ages 6 and 8 and they also loved this hotel

staff all very friendly and great to have pool and steam room

i didn’t want to call reception and ask for someone to sort it as it was late and i needed to sleep

the gym is very well equipped

also, the main bar of the hotel was fab early evening for a cocktail when we first arrived and was bouncing (same

the room was in a great location and very comfortable and clean. breakfast was lovely

we were also allowed an early check in

requested for an early check in as we were scheduled to arrive early

breakfast was excellent, plenty of choice, all fresh, room was spotless

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

issues getting online with wifi

wifi worked well and got on and worked in the small lounge on skype calls

i could not connect wifi.

the wifi was strong but the registration process was long winded and

late check out at 12 is very helpful after a hen do

the customer service was very friendly and bar was well furnished, good value for money

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the evening

room was very clean with a really nice bar area to relax

ambience and was lucky to get an early check in

great location near the station. clean and had everything i needed. good wifi

it's centrally located, quiet, good wifi, near everything else that matters.

the wifi was working great and the bed was very comfortable

staff very friendly and helpful buffet. breakfast excellent comfortable room free wifi fantastic

parking / wifi poor

surprisingly the wifi was poor not enough strength to download a newspaper

good wifi

very comfortable bed, free wifi, great location, close to the city centre

station

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for the sage theatre and newcastle

wifi a bit slow but good enough for emails and browsing - can't use for streaming

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

good wifi

was pretty much perfect except wifi is very poor

wifi wasn't very good and a lot of channels on the tv didn't work

should be a manual in each room explaining the facilities, wifi etc

wifi: you must become a

also the free wifi is really straightforward to connect to, and it's fast

the hotel clearly has wifi but

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

quiet and good wifi

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

sadly the wifi was patchy in the reception area and non existent in my room.

wifi connection was weak in my room.

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

free laundry

excellent location, nicely refurbished and bar on site

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

our room was located right over the bar and we were a little concerned about sleeping

clean hostel with a nice bar and pizza s are lovely

enjoyed my breakfast & the staff were welcoming & friendly

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

everything especially the fact that i was facilitated with a very early check in.

great location - clean, lovely breakfast, welcoming staff and a good nights sleep

the breakfasts were filling without being overwhelming, the 24-hour bar is a major bonus and jesmond is a charming area to stay in, quiet but also near enough to the

accommodated an early check in. very clean apartment and friendly staff.

bed extra comfortable very spacious excellent kitchen facilities

excellent kitchen facilities. property modern and well equipped.

spacious rooms, a very modern kitchen with everything required for self catering

amazing little kitchen

wifi works well

really appreciated the free wifi - wouldn't stay without it - and the free parking makes the cost of a stay even more value for

this was a bargain considering the cleanness , friendly staff , how lively was , fast wifi , location

wifi didn't work on my phone

the free wifi was very good

unable to get wifi

liked the staff. liked the parking. liked the room and breakfast. loved the wifi

the wifi isn't very consistent

the wifi was not very good . the beds were not that comfortable although extremely clean.

not a strong signal for wifi in my room and only available intermittently

breakfast room was very nice with a large breakfast bar and comfy sofa

but clean rooms nice bathroom , good facilities with a large table outside and lovely micro bar inside this is the perfect location for a night out with the girls

bar for a drink, breakfast available in the morning, a fantastic humorous host

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

quiet and nice little bar area downstairs too got a great night sleep was ideal (especially for

free wifi

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay there again

poor wifi connection

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

wifi is free too

was perfect nice big tv easy to access wifi bed was so comfy black out curtains

good size room. wifi quick

wifi can occasionally drop

free parking & wifi is included and there is a great choice of

hotel room had been recently refurbished, the wifi was great and the facilities were good and staff were great

the blinds didn’t close properly waking kids up super early! a small thing in comparison tho!

they allowed me to have a late check out they had 24/7 reception

liked the room which i got and continental breakfast, hotel entrance good, easy check-in, good staff member

breakfast

were really friendly and helpful, they arranged ,2 hours early check in time

wifi / phone signal (ee) was not great (-)there was no wifi available and there were a few electrical issues. (+)free wifi was of good quality and the underrated floor in the bathroom was a nice touch. (-)better wifi access when they have large events. nice to have smart tvs. (-)nothing to dislike really although the wifi was a little flaky. (+)really - really - nice place but wifi was really flakey. (-)only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps the addition of a smart tv and a bluetooth speaker (-) the free wifi was very poor, did not connect well and was slow (-)couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was working - not for me it (-) wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

we got our breakfast at the hotel as well, and the food was made fresh and was delicious, as well as having a

more staff serving in the bar area at busy times

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

beautiful setting in jesmond dene - very relaxing . room was lovely and breakfast superb.

difficult to connect to the wifi on my phone and in my room the wifi kept dropping

room was spacious, clean and wifi working well

wifi should be free in the rooms

finally there was also free wifi

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

.everything except the breakfast

couldn’t do enough for us, really professional and great breakfast, really good valve for money

amazing fresh breakfast!

close to facilities and got early check in

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

the table the bath air con size of the room choice of tv channels free wifi

good wifi, helpful staff and the beds are so comfortable

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

the wifi could be faster and less temperamental

at least we could get wifi on our ipad

couldn t access the wifi as it was unsecured.

wifi required setting up cloud account

had problems connecting to the wifi.

wifi registration was a little beat difficult.

the wifi was a did iffy but that was being fixed the day we left.

good wifi and shower was hot every morning

reliable wifi and well stocked bar would happily

there is no option for secure wifi

wifi was poor too

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

good wifi throughout

very weak wifi

open wifi network is insecure.

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

bar was nice and quiet, amazing restaurant with excellent food and staff

swimming pool juzzie gym etc nice staff

noisy kids next door...

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

prices for bar and breakfast are reasonably priced and staff were exceptional, the 2 girls in the bar on

adjacency to the a1 and to the northumberland golf club course.

bar prices very reasonable and food choices good

bar staff great

plenty of choice on the breakfast bar and a large full breakfast if you preferred

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

wifi, very weak and reception in general very poor.

downside would be the wifi is not very good in the room but worked better in the

was lacking good heat, rubbish hairdryer, 2 plug sockets weren't working and the wifi barely reached the

clean wifi good and quiet

tv back dated no usb connection no hdmi connection poor wifi

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

little hotel fantastic food great reception and bar staff was disappointed at 9

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

free parking and wifi was a bonus

i asked for the wifi code and was told it was on the room door

there were no issues with the wifi which we sometimes get

early check in as room ready on arrival

lovely staff, big room, comfy bed, warm room, good parking

requested an early check in because we were attending a family funeral and we needed to change clothing after

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

the bar and restaurant were spacious, comfortable and cosy

the restaurant and bar area are really comfortable and welcoming

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

was some choice language from some of the locals at the bar

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

bar area was comfortable with plenty of entertainment on the weekend evenings

lovely bar area

the breakfast is delicious

partner said the cooked breakfast was delicious

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

our room was clean and comfortable and breakfast was fabulous

great breakfast choices

wifi very intermittent

poor wifi

wifi poor but some could say that is a benefit, however we face time and unable to get a connection

frustrating that the wifi reception as intermittent.

wifi is very good, tv streaming easy

great bar with great prices, we even received a free drink on checking in

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the drinks are the bar and cheap as was the cost of the room

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

good was beautiful and presented lovely the staff are so nice and helpful the bar staff where chatty and cared about our

massive car park ideal when towing a 6m trailer with a van

big car park with enough room to park my truck

friendliest bar manager and staff we have come across in a long time

very clean room comfy bed kitchen good

had a gym

nice room with kitchen and bathroom very clean and the restaraunt was next door the breakfast was lovely staff

room was above the gym/fitness centre

was a green light that was in the kitchen area no good for sleeping it needs shielding, hot water tap kept running cold, room was

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered

clean, great food, spacious room, late check out. will def stay again. ate too and food fabulous

we were tired from traveling so didn't want to have evening meal in the bar just wanted to stay in our room

breakfast was delicious and host was lush. location was stunning.room was very good and clean

the breakfast was lovely as was the bar meal we had on arrival

cosy bar and restaurant. food was fab. the owners and staff were lovely. instantly felt at home.

the room was very comfortable, the bar has great character, and the breakfast was very good

welcoming, friendly, helpful staff, nice bar with a bit of a buzz, good beer, good food, imaginative menu, gorgeous characterful room with a

microwave or bar fridge in room

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

hospitality, good deals on drinks in bar 2-4-1 on some drinks

good value , clean comfortable. nice bar downstairs doing good food.

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

beautiful rooms, friendly staff and amazing breakfast.

everything about our stay, from the help to book a taxi before we arrived to the excellent breakfast

card on arrival the owner couldn't be more helpful the room was ready for us we went down to the bar sat in front of the fire and enjoyed the ambience we have eaten at the restaurant on our last

lovely staff , bar great, food amazing , big comfy bed , breakfast was fab

location, clean, comfortable good food in the bar . lovely view .

good sized hair dryer, big tv and free wifi.

the rooms are good and comfortable and the wifi is fine

free wifi and parking

general the hotel is good but i had to pay extra money for basic things such as car park and wifi connection , what it means i spent plenty of money for just one night

tv is huge, and wifi is free in the

wifi weak.

good wifi

tv was tiny in such a big room, it wasn't linked up to wifi so limited channels

also free wifi which was great

free wifi signal was very weak in the room but ok in the hall downstairs

the bar / restaurant area has a continental feel

food in thai restaurant exceptional and nice bar downstairs for drinks

nice breakfast included, pleasant staff at night in the bar and in the daytime

location and quick parking late check out at 12 ...

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

free wifi and staff great

wifi was excellent, the bed comfortable, staff kind, room clean

free, fast wifi

some issues connecting to the wifi

wifi is open without any password protection for guests - represents a possible information

free wifi which had a good signal over all the property

no wifi

wifi was poor but i guess that s the location?

wifi was free and pretty good

poor wifi so maybe not so good for anyone with work to do depending on a good signal

extra touches for example coffee and tea making facilities,a trouser press, a hairdryer and free wifi

very simple decoration. poor facilities. weak wifi signal.

is listed as a property with wifi but there was no wifi available

next problem:- states that wifi is available in all areas, this was crucial for me as it was a business trip and i needed to

location, really lovely people, comfortable bed, great breakfast, fast reliable wifi, great italian restaurant attached

we requested an early check in as we needed to get changed for a wedding,after travelling up from london, which

) - wifi was great, as were all facilities

the only problem we had was the wifi signal was pretty poor

no mobile phone signal and wifi not working properly

bad wifi signal...

just the wifi was poor at times, breakfast service was a bit slow

setting, friendly staff nothing to much trouble, bar service, evening meal and breakfast where all outstanding

also good off road parking

breakfast and dinner were delicious, especially the trout, and the bar was well stocked

breakfast and location they met our expectations and also the service was excellent as the rest.

location, really excellent food, friendly staff, generally great facilities, safe parking, overall