fantastic hotel, spotlessly clean, super friendly staff, fast wifi. thoroughly recommended

there were no wifi available in one of the day during the stay

wifi good too

location, walking distance to everything -comfortable rooms -quick check-in -great wifi -great value for

wifi was bad

charge for early check in to accommodate meeting travelling from a ferry crossing which docked at 5am even tho

early check in possible due to christmas.

hotel was recently renovated, we loved the way the restaurant and bar looked

refurbished rooms and bar and restaurant - excellent menu and great value the breakfast was freshly cooked and served to

staff went over and above to make sure we had a wonderful stay - even finding us at the bar to tell us there was a table free on busy nye

plenty to channels on tv . easy wifi. lovely shower.

wonderfull breakfast wifi free and excellent quality very good restaurant

not strong shower and stronger wifi

wifi in lobby

couldn t get wifi in the bar

size room, bathroom clean, breakfast, we have lovely night and rest on a journey across england

and go out and pay for breakfast elsewhere, not what you want on a sunday morning with two kids in tow

staff were incredibly friendly and helpful, and the restaurant next door was nice and great for kids and adults

so it's hard to get kids washed without getting soaked yourself

lovely clean rooms .. polite staff … lovely breakfast

excellent staff - in pool area/ ozone area - food fab

amazing rooms, breakfast and pool. we will be visiting again!

little bit of a problem finding a lounger around the pool, with many people leaving towels and/or robes on loungers, but not seemingly in the spa

hotel is stunning the room was huge and spotless and very comfortable we used the spa which was also top class didnt want to leave

the spa amazing, the food amazing the room amazing

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

friendly staff. the bar staff and manager were helpful and friendly

food in bar was lovely too

the bar food is excellent

staff were amazingly supportive and had a good chat with the bar maid and owner

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

breakfast was nice, continental but catered to my gluten / dairy free needs so well ☺️ was nice

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

lovely accommodation and a nice continental style breakfast.

wifi hit and miss in some areas

couldn't get wifi in the room.

i didn t get wifi as there was an issue with the router.

wifi signal was poor & there was little mobile signal which meant i could not get as much work done

out to sea having a drink in the evening, and the room was clean and comfortable with free wifi if needed

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

golf room was very comfortable with a lovely shower room

wifi was excellent

the room exceeded my expectations and the wifi worked perfectly when i chilled out watching netflix that night

very comfortable and spacious room with a large tv and top class wifi connection.

the price was excellent and the wifi was one of the best we have had in a hotel

wifi was very good, swimming pool and free onsite parking as well will definitely be staying here

the bath water was fine and my kids could take baths, but neither my husband or i were able to shower because the water was

i had read about that in a previous review and brought a sound machine with us so that my kids could sleep through it

very helpful on our arrival, i found it hard at 65 with suit case etc, not being able to leave kids alone, leaving was

room was immaculate and had so many added extras including some sweets on the beds for the kids

loved the little extras and hot chocolate/sweets for the kids, very thoughtful and great value for money

poole table and bar downstairs

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at

the staff were lovely, the locals in the bar were friendly

thing would be if you wanted an early night bar doesn’t shut until 11pm but perfect for me as was drinking in pub with my dog

good wifi

the wifi connection was very poor and we ve never had this problem before when staying there

wifi, i had to take laptop to reception for them to sign me in on a different wifi

wifi and beds were not a double; two singles together and had a dent in between

itself is lovely, the rooms are immaculate, beds so comfortable, great wifi, beautiful bright rooms, i had a room with a balcony with fabulous views of the sea

very simple decoration. poor facilities. weak wifi signal.

extra touches for example coffee and tea making facilities,a trouser press, a hairdryer and free wifi

location, really lovely people, comfortable bed, great breakfast, fast reliable wifi, great italian restaurant attached

is listed as a property with wifi but there was no wifi available

next problem:- states that wifi is available in all areas, this was crucial for me as it was a business trip and i needed to

wifi worked well in the room

good wifi connection

my small gripe and it is minor is wifi speed.

free wifi without having to log on -

room was clean comfortable and had good wifi access

the lady on reception/ bar was fantastic and our evening meal was lovley

the bar / restaurant area has a continental feel

nice breakfast included, pleasant staff at night in the bar and in the daytime

location and quick parking late check out at 12 ...

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

wifi is open without any password protection for guests - represents a possible information

wifi was excellent, the bed comfortable, staff kind, room clean

room was spacious wifi was brilliant and easy to access bed was lovely

were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within minutes

paid for wifi but could not get any coverage in the room.

there is a decent golf course next door too if you like playing

nothing except that the bar menu is a little limited but not a problem

was nice -right by the golf club

evening meal unless you book you only get a bar snack.

if you enjoy golf there’s a golf course next door

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered the night before

bar food lovely, great room and breakfast

breakfast cooked to order

clean, great food, spacious room, late check out. will def stay again. ate too and food fabulous

nice breakfast

we ate lunch there but didn’t have breakfast

all staff we're happy room small but very clean we had a.lovely stay breakfast was excellent w

is a little noisy earlier in the evening due to the bar below but did settle out

staff nice room music was excellent in bar nice atmosphere reasonably priced drinks really enjoyed the stay was only one night but enjoyed

of parking, receptionist polite, room comfortable with good working desk and strong wifi

good breakfast, good wifi

the wifi was down didn't really bother us as we were trying to stay away from work stuff,tills went

wifi speed

wifi not working

wifi wasn't the best but in a building as large and old as the ramside it's difficult and it was

negative is the tv channels were a little dated and poor wifi connection but not really a necessity for me

update needed on wifi, particularly superior rooms area of

wifi was really bad which we needed due to having a poor phone signal, we could only get wifi

wifi was a bit sporadic in places.

big car park with enough room to park my truck

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

massive car park ideal when towing a 6m trailer with a van

good value , clean comfortable. nice bar downstairs doing good food.

food at restaurant was first class and bar had live music and friendly locals

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

bar opened late and easy to drive to

microwave or bar fridge in room

poor wifi, the connection would break quite consistently 4

free wifi signal was very weak in the room but ok in the hall downstairs

or coffee making facility, you could get one tv channel for a very short time and the internet wifi signal was very

maybe a tv and kettle in room but great wifi reception so could watch our laptops instead

great wifi

there were no issues with the wifi which we sometimes get

free parking and wifi was a bonus

i asked for the wifi code and was told it was on the room door

lovely staff, big room, comfy bed, warm room, good parking

we ate in the bar in the evening and the food was very good and excellent value for money

the hotel had excellent wifi throughout

wifi is provided for free

there's loads of parking and the wifi is excellent

he opened bar and allowed us to get food delivered in as late checking in

car parking was off road within the grounds of the hotel

colin also organised taxis for us and checked out spa times, amazing service

never used the gym or pool bcoz we were too busy

liked the fact there was a bar by reception

the spa and breakfast bar

and we had to turn heating off it was so warm staff were very helpful nothing any trouble to them gym and food a great

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

a little crowded on the top floor, reception area narrow & inconvenient, wifi

left a day early because of it)

wifi is good

well decorated, good wifi. very clean and tidy.

the drinks are the bar and cheap as was the cost of the room

great bar with great prices, we even received a free drink on checking in

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

excellent dog friendly bar & restaurant

requested an early check in because we were attending a family funeral and we needed to change clothing after

the restaurant and bar area are really comfortable and welcoming

the bar and restaurant were spacious, comfortable and cosy

fresh milk available from the bar and a teapot in the room small but important things

the wifi didn t reach our bedroom.

head needed replacing, bed needed a topper or mattress replacing, bathroom needed a heat source, wifi did not work in room

the wifi worked in reception and ground floor, it did not in my room

wifi isn't great all the time but the phone and 5g signal in the area is good anyway

wifi didn't work

i leave for site before breakfast is served

nice breakfast

rooms are spotlessly clean, friendly staff and a great pint and breakfast

a plate of scrambled eggs and a late check out from a clean, comfortable room on the sat morning

from welcome fresh clean room people from the area who sat in the bar made me welcome

we requested an early check in as we needed to get changed for a wedding,after travelling up from london, which

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

little hotel fantastic food great reception and bar staff was disappointed at 9

taking kids out until after 11 at night

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

wifi wasn't good.

the wifi - my antivirus rejected it because it was not secure.

the wifi was not that good

cent) wifi, good food and extremely friendly and

couldn t get the wifi to work, although this was not essential for me and didn t ask for help with it

the wifi signal not very strong, cold bathroom

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

double glazing)

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

an old tv that did not work and no wifi

wifi not brilliant, think due to weather

poor wifi so maybe not so good for anyone with work to do depending on a good signal

wifi was poor but i guess that s the location?

wifi code had been changed and not listed in the 'in room' literature.

just the weather lol.....wifi little slow or none existent ..... think down to weather.

absolutely spotless rooms, clean bar area and restaurant..

all the bar staff were so kind and great at their jobs and so friendly and made us feel so welcome

lovely room, good value for money. dinner and breakfast were excellent. 10 mins from durham

friends recommended the breakfast and the enormous full english didn't disappoint

cheaper bar drinks

beds lovely. great wifi and working space. fantastic breakfast offer.

wifi a bit dodgy. there's nothing else i can think of.

the wifi in the room was a bit patchy, but a chat with reception sorted the issue.

very clean and modern entrance and bedroom. good wifi. friendly staff. great location.

not great wifi and since i went for business this was crucial for me...

good wifi

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

difficult wifi

the wifi was good quality and easy to connect to

in the room which leads to all information that usually would have been given at the hotel ie room service menu, hotel information etc

wifi wasn't free.

i was not impressed by the fact that i had to pay extra to have 24h wifi in the room

do enough for me, ordering taxis, arranging the spa visit with my daughter, sorting the wifi

gym just what i needed wifi fast

no free wifi...bit mean!

the bar and garden room downstairs were beautifully presented

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

very friendly staff, and nice bar area to get a

the dishes in the bar were really delicious

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

wifi registration was a little beat difficult.

free wifi:), and the bed was very

the wifi was a did iffy but that was being fixed the day we left.

wifi kept disconnecting

friendly staff, clean and great wifi for a hotel

lovely bar downstairs with great cocktails, and the manager is a lovely chap

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best but if you make the most of the bar you don’t really care

bar was great as was location

the bar has a great atmosphere we will definitely be

an early check in which was super helpful

good wifi throughout

open wifi network is insecure.

very weak wifi

got room service and the food was really nice too

the bar was a lovely place to sit and it had outside space which would have been great if we d had

great helpful staff lovely clean rooms fantastic wifi would stay again

there is no option for secure wifi

wifi good signal close enough to walk from gateshead metro or newcastle train station

wifi was poor too

the wifi in he hotel was very poor

didn't have breakfast

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

couldn’t do enough for us, really professional and great breakfast, really good valve for money

partner said the cooked breakfast was delicious

the breakfast is delicious

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

great breakfast and hotel is in a quiet and safe location.

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

i had a quiet night, i had a free continental breakfast which was good they are following covid rules, thank you so

were really friendly and helpful, they arranged ,2 hours early check in time

staff ignorant booked early check in no response breakfast not great needs upgrade bit

liked the room which i got and continental breakfast, hotel entrance good, easy check-in, good staff member

customer service from the staff it's worth the price, the room was spacious enough to move nice breakfast which i got it was freshly cooked and served the parking space was excellent and it's

if you stay make sure you have a few drinks in the bar - lets keep pubs like this running

the bar was unreal so well stocked

the bar was very good, with a great atmosphere and friendly

early check in

checked in early , warm welcome from everyone in the bar too

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

staff where very friendly and accommodated my early check in without issue

nice meals

mb shank and liver with bacon), first night for the bar staff who was really polite

i loved that the bar was open and available for us to sit in, even with a small toddler

no free wifi!

no free wifi parking 12 for overnight

finally there was also free wifi

wifi should be free in the rooms

room was spacious, clean and wifi working well

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

the wifi could be faster and less temperamental

the table the bath air con size of the room choice of tv channels free wifi

good wifi, helpful staff and the beds are so comfortable

breakfast bar was ok but the milk was not cold enough for my liking.

for a slightly early check in

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

two girls behind the bar are very polite and helpful

the bar downstaire was super nice

gentlemens honesty bar was a luxurious touch

breakfast has many menus to choose from and tastes very good

soaps and shampoo, conditioner and lotion, recently refurbished old mansion turned b&b, amazing breakfast

from the beautiful views from our luxurious bedroom to the delicious breakfast , and not forgetting the suoer smiley staff

a little bit of class is the honesty bar with homemade creations

the wifi is also very good which is something business travellers would need to

promised wifi was non existant but actually it was ok because it stopped me working and i was able to

absolutely everything was very good, apart from the wifi.

wifi poor, unuseable even.

from the hotel can be a slight challenge, the wifi isnt the best but given the shape of the building, no matter how much you boost the signal

good location friendly landlady would recommend.good value good shower bar downstairs

great bar downstairs and u met some amazing customers in there who let me watch the darts with them

our 70s , brought back so many memories of what places used to be like atmosphere was brilliant , bar staff friendly locals friendly , saturday night was busy , for the price we paid we loved it ,

everything staff bedroom facilities regulars in the bar downstairs looking to relocate near by .

fiddly but it all worked well we did not find it disturbing, but there was some noise from the bar downstairs

was delicious and plentiful, asked for early check in and this was facilitated

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

bar and dinner was terrific, cozy and the people were extremely nice

bar was

the hotel clearly has wifi but

didn't have brilliant success with the wifi

should be a manual in each room explaining the facilities, wifi etc

wifi and tv were poor quality. not clear how to access radio.

wifi: you must become a

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for the sage theatre and newcastle

free wifi

station

surprisingly the wifi was poor not enough strength to download a newspaper

lovely spacious and spotless room, parking available, lovely staff, delicious breakfast, great wifi, loved our balcony fantastic stay

quiet and good wifi

wifi during the week is terrible, better on weekends and it's not password protected

wifi was less than good and non existant on our 9th floor

sadly the wifi was patchy in the reception area and non existent in my room.

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

good value for money we especially liked the ev charging and the building was lovely

everything, location, staff, beautiful bar area 10 out of 10 from me.

staff very welcoming and accommodated a request for a late check out

we would highly recommend stayng here, right across the road from the water with a lovely bar and outdoor seating area overlooking the sea

lovely bar downstairs does very good and affordable

wifi in the room wasn't working for us but it wasn't a huge deal

the bathroom was also on a different level requiring 4 steps to reach it the guest wifi was also not working well and kept asking us to sign in via facebook or to provide a lot of

wifi is extremely poor/slow but i am sure it can be fixed!

was pretty much perfect except wifi is very poor

wifi was really slow to use.

great location near the station. clean and had everything i needed. good wifi

configured, spotless with tea and coffee facilities, an excellent shower, wide screen tv, free wifi, safe and very comfy bed

it's centrally located, quiet, good wifi, near everything else that matters.

the wifi reception was not good at all in our room.

the wifi was working great and the bed was very comfortable

yet quiet: room with great view and enormous, comfortable bed: excellent breakfast: free parking: wifi

excellent service, clean and big rooms, comfortable beds, great wifi.

and then helped me connect to wifi

good parking, excellent wifi, tasty breakfast

bed was very comfy, wifi was good, service was great, parking outside the hotel

the hostel has a free laundry service with washing machine and dryer

staff were helpful and friendly and having a laundry room helped with 3 young children

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage baps secure lots of hot water chill out area bright modern

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your own

excellent location, nicely refurbished and bar on site

have good time with 2 kids, room is big enough for kids to run

it was placed finding it was easy the pool was brilliant the hotel is nice with a nice chilled out atmosphere will stay

the bed was comfortable and the late check out was awesome

perhaps the spa was a bit noisy as the kids was playing in the pool

, so helpful with my daughter who has dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff were very nice

wifi worked well and got on and worked in the small lounge on skype calls

i could not connect wifi.

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

the wifi was strong but the registration process was long winded and

issues getting online with wifi

room was very clean with a really nice bar area to relax

good that it was a late check out

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

early check in & late check out. window opened much appreciated.

location and welcome,early check in

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check out with hampton honours , perfect location, breakfast excellent, room nice particularly

breakfast and gym were both on the second floor

the bar was open 24 hours and you could get food 24 hours plus the location was great

easy to get your breakfast and lots of room to sit.

requested for an early check in as we were scheduled to arrive early

couldn't connect to wifi in the room.

wifi was excellent as well, hardly dropped at

the wifi wasn't working, however there is so much to do it wasn't really an issue.

wifi would not connect

wifi didn't work when i was there at all.

great size room. very welcoming staff. superb food and good bar prices.

plenty of choice on the breakfast bar and a large full breakfast if you preferred

bar prices very reasonable and food choices good

not enough bar staff - long wait for service

bar staff great

flushing wc, plenty of hot water, comfortable bed, good wifi & a tasty breakfast, but breakfast could have done with a bit more choice of food items

wifi not secure. no menus in the room.

the wifi was very good

food at the kitchen restaurant of poor quality. bar/staff unprofessional. wifi unstable.

wifi access