room was perfect for our stay evening meal and next day breakfast were very nice and couldn't fault it

plenty of parking, great bar area, lots of tv screens and a pool table

however i am pleased the queue to the bar wasn’t big for checking in

is a little noisy earlier in the evening due to the bar below but did settle out

great location bar area and bedrooms immaculate

clean, warm, lovely library bar and a great

if you enjoy golf there’s a golf course next door

was nice -right by the golf club

the food is top notch and always hot plus a golf course right next door

as a family with kids, we wanted a castle stay on our trip and this one was just awesome

the desk was very well positioned for doing some work on my laptop with very good wifi

fabulous staff exceptional rooms clean wifi nice size windows open lovely feel & vibe

free, fast wifi

paid for wifi but could not get any coverage in the room.

wifi is open without any password protection for guests - represents a possible information

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

location and quick parking late check out at 12 ...

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

food in thai restaurant exceptional and nice bar downstairs for drinks

the wifi kept dropping.

wifi was poor but i guess that s the location?

poor wifi so maybe not so good for anyone with work to do depending on a good signal

free wifi which had a good signal over all the property

no wifi

lovely bar area and food was delicious

breakfast was cooked and ready at the time agreed the nite before

moved to bar and had lots of room, plenty of light, and attentive staff getting me drinks and food as and

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered the night before

great food, bar and sky tv

location, really lovely people, comfortable bed, great breakfast, fast reliable wifi, great italian restaurant attached

is listed as a property with wifi but there was no wifi available

extra touches for example coffee and tea making facilities,a trouser press, a hairdryer and free wifi

very simple decoration. poor facilities. weak wifi signal.

next problem:- states that wifi is available in all areas, this was crucial for me as it was a business trip and i needed to

information given on check in ie breakfast, wifi, covid 19

wifi was available only at the bar area downstairs; it would be fantastic if available in the room

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

wifi did not work

no phone in the room. no immediate access to wifi. no booklet explaining anything.

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

good was beautiful and presented lovely the staff are so nice and helpful the bar staff where chatty and cared about our

definitely recommend for all people especially with kids

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

the restaurant and bar area are really comfortable and welcoming

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

nner and breakfast), but most important, polite, friendly,

good wifi connection

clean spacious rooms, comfortable beds, working wifi, excellent shower, good food

wifi had very poor reception in the room we stayed in, but i'm sure most people have wifi on phones

my small gripe and it is minor is wifi speed.

wifi very intermittent

wifi is very good, tv streaming easy

not over priced, breakfast very good a lot of choice, the hotel was quite , well decorated wifi very good

however the free wifi made up for this

not getting g wifi

no restaurant on tuesday evenings or breakfast on wednesday mornings. gym noise below my room

there is a gym on the ground floor which must have been directly below our room

breakfast was nice although not included in the little bar next door

was a green light that was in the kitchen area no good for sleeping it needs shielding, hot water tap kept running cold, room was

information about the gym, can guests use it

wifi was a bit sporadic in places.

wifi and expensive beer

wifi wasn't the best but in a building as large and old as the ramside it's difficult and it was

update needed on wifi, particularly superior rooms area of

wifi was really bad which we needed due to having a poor phone signal, we could only get wifi

wifi not great

wifi was not very good in our room

tv back dated no usb connection no hdmi connection poor wifi

was lacking good heat, rubbish hairdryer, 2 plug sockets weren't working and the wifi barely reached the

the wifi wasn't that good but i wasn't to bothered about it

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

very friendly staff, and nice bar area to get a

the dishes in the bar were really delicious

nice room, excellent restaurant and bar just downstairs

the bar and garden room downstairs were beautifully presented

never used the gym or pool bcoz we were too busy

very noisy guests younger kids banging doors constantly through the night

pool and play area

main reason for using this hotel is the good price and rapid ev charger in the car park

i’d recommend this hotel any day especially if travelling with kids

not great wifi and since i went for business this was crucial for me...

very clean and modern entrance and bedroom. good wifi. friendly staff. great location.

the wifi was intermittent and is essential for a business trip

beds lovely. great wifi and working space. fantastic breakfast offer.

the wifi in the room was a bit patchy, but a chat with reception sorted the issue.

the bar downstaire was super nice

for a slightly early check in

in keeping with the style of building, very warm in bar on a cold day/night

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

breakfast bar was ok but the milk was not cold enough for my liking.

pizza served in the bar very good as was the breakfast

the breakfast was served hot and all cutlery and plates were very clean

comfortable beds, great breakfast . allowed early check in.

a plate of scrambled eggs and a late check out from a clean, comfortable room on the sat morning

staff were amazing and very accommodating to our request for late check out would defiantly be staying here again in the

there were no issues with the wifi which we sometimes get

free parking and wifi was a bonus

i asked for the wifi code and was told it was on the room door

good bar and lots of entertainments available

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

no free wifi in room would have been great if breakfast was included in the room rate.

gym just what i needed wifi fast

how confusing the supposed free wifi was to organise. ended up having to buying it.

wifi wasn't free.

do enough for me, ordering taxis, arranging the spa visit with my daughter, sorting the wifi

the bar has a great atmosphere we will definitely be

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best but if you make the most of the bar you don’t really care

an early check in which was super helpful

fridays is a early delivery date for the bar below so we were woken up earlier than planned.

handy for where we needed to be, very clean, comfortable bed, friendly bar staff and fruit in the g and t

good wifi

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

difficult wifi

the wifi was good quality and easy to connect to

building, excellent rooms, extremely helpful staff and great room service out of hours

breakfast has many menus to choose from and tastes very good

there was a good selection of cooked options for breakfast

similarly the staff at breakfast

on a beautiful, quiet road, yet short walk to city centre, cathedral, riverside, bars, restaurants & railway station accommodation: immaculately presented property with elegant &

be great to make more of the reading room, like running a bar in the evenings, as its so lovely

wifi

good breakfast, good wifi

wifi speed

of parking, receptionist polite, room comfortable with good working desk and strong wifi

the lack of wifi connectivity to the internet.

wifi slow and fluctuating connection.

bed was very comfy, wifi was good, service was great, parking outside the hotel

wifi tv and nice shower gel/shampoo

yet quiet: room with great view and enormous, comfortable bed: excellent breakfast: free parking: wifi

wifi didn't work or accessable later in the evening or early morning

if you stay make sure you have a few drinks in the bar - lets keep pubs like this running

early check in

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

great bar

the bar was unreal so well stocked

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

.everything except the breakfast

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

lovely bar with original features and nice outdoor seating area, dog friendly

was some choice language from some of the locals at the bar

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

easy parking outside the pub

in spite of no dedicated parking, there's always a place to park on the adjacent road

stayed here to visit our daughter at the university and it s perfect - great location, easy parking, lovely staff and really clean and comfortable rooms

parking in front of the accommodation

parking, good location, staff super friendly, cheap late check out, what more could you ask for

comfy bed great breakfast

we all loved it, kids thought it was great

not great when you are traveling with family & kids

breakfast

location is convenient, but its against a abbandoned pub and opposite a gym

some areas a little run down ,but close to eateries large gym and shopping area,s short walk away

they gave breakfast packs as they couldn't do cooked breakfast .

there is no lift ,difficult to reach 2nd floor with luggage and small kids

bed was very comfy, and staff were very helpful, and a late check out for £20 was a bargain

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

taking kids out until after 11 at night

free wifi

location and staff. reasonable facilities inc tv and wifi.

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

bar was a lovely area decorated nicely with great choice of beersthefood was excellent

bed was ok to sleep and they allowed early check in and later check out

there’s a bar downstairs where you can relax on an evening

went into the bar and everyone was friendly

lovely stay lovely bar lovely people, really nice for a nice little get away!

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

bar and dinner was terrific, cozy and the people were extremely nice

bar was

we had a nice drink in the bar when we got back

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

no food served in the bar but was told i could get take away

also the bar downstairs was friendly and the girls ordered a taxi for us to go to our venue

thing would be if you wanted an early night bar doesn’t shut until 11pm but perfect for me as was drinking in pub with my dog

it's a busy village inn with a comfortable bar area and rear beer garden

no free wifi!

room was spacious, clean and wifi working well

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

difficult to connect to the wifi on my phone and in my room the wifi kept dropping

no free wifi parking 12 for overnight

friendly staff, clean and great wifi for a hotel

the wifi was a did iffy but that was being fixed the day we left.

free wifi:), and the bed was very

wifi kept disconnecting

wifi required setting up cloud account

wifi a bit slow. no seeds at breakfast.

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking available which is great

good wifi

very comfortable bed, free wifi, great location, close to the city centre

round 15 mins) - very friendly and cooperative staff - rooms are clean with fast free wifi

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

the hotel clearly has wifi but

wifi and tv were poor quality. not clear how to access radio.

rooms are clean and comfortable good wifi

didn't have brilliant success with the wifi

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

room, view, facilities, wifi.

the wifi in he hotel was very poor

wifi good signal close enough to walk from gateshead metro or newcastle train station

there is no option for secure wifi

a very bright smoke detector flashing all night. noisy spa area full of kids.

i didn’t want to call reception and ask for someone to sort it as it was late and i needed to sleep

pool small

gym is a good size for a hotel with a small pool

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

excellent rooms with brilliant wifi

food at the kitchen restaurant of poor quality. bar/staff unprofessional. wifi unstable.

wifi was slow

the wifi was very good

the wifi was problematic at first, but it got fixed quickly after contacting support

food was excellent, both breakfast and evening meal with a very good selection

breakfast cooked to perfection asked for soft yolks got what i asked for , wasn't feeling well

beautiful room. super friendly staff. breakfast was fantastic.

our room was lovely & quiet & the breakfast amazing

room was lovely great breakfast too

wifi was less than good and non existant on our 9th floor

wifi during the week is terrible, better on weekends and it's not password protected

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

charge for early check in to accommodate meeting travelling from a ferry crossing which docked at 5am even tho

early check in possible due to christmas.

staff are super, friendly and helpful. the food is good and the bar welcoming.

refurbished rooms and bar and restaurant - excellent menu and great value the breakfast was freshly cooked and served to

asked for an early check in and was no problem

great location near the station. clean and had everything i needed. good wifi

free wifi

the wifi did not work in the room but did in the corridor? air conditioning was noisy

the wifi reception was not good at all in our room.

it's centrally located, quiet, good wifi, near everything else that matters.

the wifi could be faster and less temperamental

the table the bath air con size of the room choice of tv channels free wifi

good wifi, helpful staff and the beds are so comfortable

at least we could get wifi on our ipad

nice modern rooms, comfy beds, good wifi.

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

issues getting online with wifi

i could not connect wifi.

the wifi was strong but the registration process was long winded and

wifi connection was poor

breakfast - fresh waffles machines made the kids delighted

the only downside of the hotel is the bar prices a little steep

buffet breakfast was a bonus

the room was in a great location and very comfortable and clean. breakfast was lovely

early but the very kind and efficient receptionis checked us in and told us how we could secure late check out

breakfast was absolutely lovely. so fresh

rooms were perfect along with the breakfast ! £54 for 2 adults and 2 kids fantastic value

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have a jumper

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

couldn't access the free wifi

wifi would not connect

wifi connection was poor in our room 208.

couldn't connect to wifi in the room.

wifi was excellent as well, hardly dropped at

very weak wifi

good wifi throughout

open wifi network is insecure.

drinks i have bar expensive but to be expected.

room service was excellent!

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

d has been every time i ve stayed here).

was pretty much perfect except wifi is very poor

wifi wasn't very good and a lot of channels on the tv didn't work

wifi was really slow to use.

excellent a1, good health breakfast ud83eudd5e

was more like a kids toilet the mattress was old and knackered no glasses in the room staff were very unfriendly

quiet and no kids running around got a room with window that opens

breakfast was also good

could offer early check in and late check out

wifi was really fast and didn't have any connection problems

wifi was a little annoying in that some of the most standard web sites threw up security warnings,

great room, bathroom, wifi, breakfast and dinner

the quality of the room, quick access to wifi and quietness of location despite it being central and close to station

wifi password didn't work and staff didn't know why

due to a heavy night on the tiles a late check out was no problem for the staff

they also gave me a late check out with no extra charges

ambience and was lucky to get an early check in

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the evening

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

bedroom, bed, leisure club, bar lounge, breakfast all excellent while staff were legendary

i hate to think of all the wasteful laundry that will be needed

clean rooms good price value for money swimming spa all clean will go back and stay

on the top floor was immaculate and very spacious with a sofa an armchair and a desk chair

atmosphere, clean and spacious room.. nice pool

clean room, big shower. good air-conditioning and wifi. extra pillows available.

very good breakfast, reliable wifi

good wifi; selection of teas etc

internet/wifi speed wasn t fantastic but it was decent.

there was a hairdryer, extra linens and pillows, tv and free wifi

the wifi stops working as soon as you get in the room

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

tv didn't work, flaky wifi. no in room heating contold

there is laundry facilities

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

free laundry

a perfect location, very walkable to the shopping centre and the bars and restaurants

our room was located right over the bar and we were a little concerned about sleeping

the drinks are the bar and cheap as was the cost of the room

heels downstairs there is a bar where loud music and a drunk client prevent any rest

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

great bar with great prices, we even received a free drink on checking in

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

i didn't use the washing/drying or kitchen

kitchen to be more tidy

there were no wifi available in one of the day during the stay

location, walking distance to everything -comfortable rooms -quick check-in -great wifi -great value for

wifi was bad

wifi good too

fantastic hotel, spotlessly clean, super friendly staff, fast wifi. thoroughly recommended

good wifi, as i needed to work while in the room

problematic connection to wifi in reception area

the wifi was really bad

th floor) was non-existent

wifi was not optimal

wifi was good and much needed as we were reluctant to use the post-brexit roaming (expensive (+) good wifi, shower,proper bath towels,tea and coffee (-)wifi password in room was wrong

bar and dining area

nothing really. if its busy parking could be a problem.

not turn heating on or off in room toiletries would have been appreciated some noise from bar at night but not too obtrusive, it,s a pub folks, what would you expect

our breakfast in the morning was also first class

early to our early check in just on the off chance we could get in

wifi connection overall across the hotel / room wasn't very good

right outside your room, free fast 30mbps wifi, superb food - either in the bar or restaurant

i then returned early to get some lunch, which was delicious, do some work via the free wifi and then have a quick nap in my car before my long journey home

big bonus free wifi for my

the wifi connection was not very stable and bit slow.

cleanliness friendliness of the staff and the quality of the breakfast and options

with two young kids, we appreciated the extra seating area and thoughtful room layout that provided both

everything, kids loved the breakfast

kids running around in the corridors late at night parents fault not the hotel a member of staff

and modern comfortable beds kids very happy with the tv channels lol breakfast was nice and plentiful location was perfect for

bar opened late and easy to drive to

microwave or bar fridge in room

hospitality, good deals on drinks in bar 2-4-1 on some drinks

good value , clean comfortable. nice bar downstairs doing good food.

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

great location air con wifi nice reception staff. comfy bed

great to have wifi in the

the wifi was free and had a strong signal

wifi can be improved, i faced a lot of connectivity problems

wifi in lobby

free wifi and

wifi very good

our lodge didn't have usable wifi or if it did we couldn't work out how to connect.

wifi is very poor, really bad signal - only negative!

wifi in the chalets