the staff were lovely, the locals in the bar were friendly

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

no food served in the bar but was told i could get take away

staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at

poole table and bar downstairs

charge for early check in to accommodate meeting travelling from a ferry crossing which docked at 5am even tho

hotel was recently renovated, we loved the way the restaurant and bar looked

the food both evening and mmorning was excellent and the staff in the bar were brilliant

great friendly staff. very clean. good food. great bar an beers

early check in possible due to christmas.

excellent staff - in pool area/ ozone area - food fab

little bit of a problem finding a lounger around the pool, with many people leaving towels and/or robes on loungers, but not seemingly in the spa

hotel is stunning the room was huge and spotless and very comfortable we used the spa which was also top class didnt want to leave

the spa is so relaxing, and the recently added heated outdoor infinity pool is unbelievable on a cold

of the spa facilities wasn't available, however this was clearly explained by a lovely member of staff

nner and breakfast), but most important, polite, friendly,

my small gripe and it is minor is wifi speed.

free wifi without having to log on -

clean spacious rooms, comfortable beds, working wifi, excellent shower, good food

the wifi is too slow,even the bbc tv channels were poor reception with pixelation

very helpful on our arrival, i found it hard at 65 with suit case etc, not being able to leave kids alone, leaving was

room was immaculate and had so many added extras including some sweets on the beds for the kids

the bath water was fine and my kids could take baths, but neither my husband or i were able to shower because the water was

i had read about that in a previous review and brought a sound machine with us so that my kids could sleep through it

loved the little extras and hot chocolate/sweets for the kids, very thoughtful and great value for money

the room was lovely and well-equipped. the wifi was also quite good in the room we stayed in.

wifi not working

wifi

let down by less than high speed wifi

of parking, receptionist polite, room comfortable with good working desk and strong wifi

the hotel had excellent wifi throughout

there's loads of parking and the wifi is excellent

wifi is provided for free

spent an enjoyable evening in the bar with owners and other guests

ich was wonderful even on a dull day) plenty of parking

wifi wasn't the best but in a building as large and old as the ramside it's difficult and it was

wifi connection was awful

wifi and expensive beer

update needed on wifi, particularly superior rooms area of

wifi was really bad which we needed due to having a poor phone signal, we could only get wifi

bar area was vibrant yet cosy at the same time

all the bar staff were so kind and great at their jobs and so friendly and made us feel so welcome

absolutely spotless rooms, clean bar area and restaurant..

room was lovely great breakfast too

lovely bar area comfortable and clean staff great nice room bathroom modern shower lovely view around

liked the fact there was a bar by reception

the spa and breakfast bar

the bar in the hotel's limited drinks feels a bit like a café but the health club is better

not enough chairs at the bar or enough drink options

our stay, staff were so helpful allowing us early check in

breakfast, clean and tidy hotel

bar prices compared really well with tourist prices in town centre

staff were amazing and very accommodating to our request for late check out would defiantly be staying here again in the

lovely breakfast and very accommodating with my early check in - thanks!

great bar & awesome local people

there were no wifi available in one of the day during the stay

wifi good too

wifi was bad

fantastic hotel, spotlessly clean, super friendly staff, fast wifi. thoroughly recommended

location, walking distance to everything -comfortable rooms -quick check-in -great wifi -great value for

the actual location of the castle is amazing, great sights of the valley or golf course from any window

my kids loved it

ambiance and bar was so welcoming & enjoyable

there is a decent golf course next door too if you like playing

knights restaurant and library bar very pricey for us .

the wifi was practically none existent.

absolutely everything was very good, apart from the wifi.

promised wifi was non existant but actually it was ok because it stopped me working and i was able to

from the hotel can be a slight challenge, the wifi isnt the best but given the shape of the building, no matter how much you boost the signal

wifi poor, unuseable even.

good location friendly landlady would recommend.good value good shower bar downstairs

everything staff bedroom facilities regulars in the bar downstairs looking to relocate near by .

fiddly but it all worked well we did not find it disturbing, but there was some noise from the bar downstairs

from start to finish, locals were friendly and prices spot on bar staff make you feel welcome and i'd say value wise hard to beat

i had a drink in the bar and even got chatting with some of the locals

couldn t get wifi in the bar

wonderfull breakfast wifi free and excellent quality very good restaurant

plenty to channels on tv . easy wifi. lovely shower.

wifi can be improved, i faced a lot of connectivity problems

not strong shower and stronger wifi

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

in spite of no dedicated parking, there's always a place to park on the adjacent road

nice meals

room was small and the bathroom very chilly; tiny tvs in rooms; bar closed before 11

lovely welcome from the staff, parking easy outside on the road, and the most comfortable bed ever

is listed as a property with wifi but there was no wifi available

very simple decoration. poor facilities. weak wifi signal.

location, really lovely people, comfortable bed, great breakfast, fast reliable wifi, great italian restaurant attached

extra touches for example coffee and tea making facilities,a trouser press, a hairdryer and free wifi

next problem:- states that wifi is available in all areas, this was crucial for me as it was a business trip and i needed to

atmosphere, room had everything, great tea making facilities plus biscuits and hot chocolate, wifi and a massive tv, plus lovely view of garden

the wifi connection was slow.

free wifi and

we used netflix whilst there and had to connect the tv to my personal hotspot and the wifi signal wouldn't work for either of our phones or the smart tv without losing connection

wifi very good

bar was

friendly bar maid for check in and breakfast services

staff, the room, the food including a great breakfast and the friendliness in the bar on an evening

we had a nice drink in the bar when we got back

bar and dinner was terrific, cozy and the people were extremely nice

no cooked breakfast but only because of the government guidelines.

staff were incredibly friendly and helpful, and the restaurant next door was nice and great for kids and adults

some areas a little run down ,but close to eateries large gym and shopping area,s short walk away

value for money, decent location, free parking, next to pub/restaurant, a gym and a retail park

staff were lovely. very comfortable and warm. breakfast bags were great. kids loved it

and peaceful set in a countryside setting a 10 minute drive into hartlepool also the excellent breakfast we chose the full english which does set you up nicely for the day if you want value for

with the breakfast, which was described as “fabulous” in the pre visit

clean comfy rooms. very quiet. excellent breakfast. very friendly staff and great food

have breakfast

clean throughout, super friendly hosts giving a wide choice of breakfast all of which was excellent

good wifi

difficult wifi

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

the wifi was good quality and easy to connect to

i ordered a room service salad from the restaurant which was excellent but

stay friendly staff excellent breakfast location good next to train station local tourist spots not far from durham sunderland

is a little noisy earlier in the evening due to the bar below but did settle out

however i am pleased the queue to the bar wasn’t big for checking in

very clean friendly staff good food and bar prices reasonable

we ate lunch there but didn’t have breakfast

gym just what i needed wifi fast

wifi wasn't free.

no free wifi...bit mean!

how confusing the supposed free wifi was to organise. ended up having to buying it.

do enough for me, ordering taxis, arranging the spa visit with my daughter, sorting the wifi

lovely bar downstairs with great cocktails, and the manager is a lovely chap

handy for where we needed to be, very clean, comfortable bed, friendly bar staff and fruit in the g and t

fridays is a early delivery date for the bar below so we were woken up earlier than planned.

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best but if you make the most of the bar you don’t really care

an early check in which was super helpful

early check in without any fuss, and relaxed check out

man behind bar so helpful on arrival showing me where to park

checked in early , warm welcome from everyone in the bar too

early check in

great bar

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

the bar food is excellent

friendly staff. the bar staff and manager were helpful and friendly

food in bar was lovely too

staff were amazingly supportive and had a good chat with the bar maid and owner

the wifi was intermittent and is essential for a business trip

not great wifi and since i went for business this was crucial for me...

wifi a bit dodgy. there's nothing else i can think of.

super wifi

beds lovely. great wifi and working space. fantastic breakfast offer.

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

lovely breakfast and lots of little extras to make our stay special

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

great breakfast

contrary to information on booking, no wifi

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

an old tv that did not work and no wifi

the wifi signal not very strong, cold bathroom

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

thing i can think of was the wifi was terrible

wifi hit and miss in some areas

had problems connecting up to wifi

i could not get wifi in my room.

couldn't get wifi in the room.

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

the dishes in the bar were really delicious

very friendly staff, and nice bar area to get a

the bar and garden room downstairs were beautifully presented

nice room, excellent restaurant and bar just downstairs

gem of an hotel, the decor is beautiful, the hotel is kept spotless plus the breakfast was absolutely delicious cooked to perfection

there was a good selection of cooked options for breakfast

great room, large comfortable bed. early check in no problem.

comprehensive breakfast

be great to make more of the reading room, like running a bar in the evenings, as its so lovely

fabulous staff exceptional rooms clean wifi nice size windows open lovely feel & vibe

free, fast wifi

some issues connecting to the wifi

were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within minutes

the desk was very well positioned for doing some work on my laptop with very good wifi

very clean and modern. comfy beds. good kitchen and bathroom facilities.

the kids i was with couldn’t use it

sure if it was the room we were in as i think we were next to the kitchen - at night there seemed to be some sort of generator noise - it was a low level noise -

had super fast ev chargers available - free

a nice big car park too for if anyone has work vans or trailers etc

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

nice breakfast included, pleasant staff at night in the bar and in the daytime

location and quick parking late check out at 12 ...

the lady on reception/ bar was fantastic and our evening meal was lovley

the bar / restaurant area has a continental feel

breakfast bar was ok but the milk was not cold enough for my liking.

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

the bar downstaire was super nice

for a slightly early check in

two girls behind the bar are very polite and helpful

bed was very comfy, wifi was good, service was great, parking outside the hotel

excellent service, clean and big rooms, comfortable beds, great wifi.

wifi tv and nice shower gel/shampoo

and then helped me connect to wifi

wifi slow and fluctuating connection.

golf room was very comfortable with a lovely shower room

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

wifi was excellent

wifi was very good, swimming pool and free onsite parking as well will definitely be staying here

the price was excellent and the wifi was one of the best we have had in a hotel

additional charge to use wifi

very comfortable and spacious room with a large tv and top class wifi connection.

the wifi was also perfect for working

good wifi

itself is lovely, the rooms are immaculate, beds so comfortable, great wifi, beautiful bright rooms, i had a room with a balcony with fabulous views of the sea

wifi and beds were not a double; two singles together and had a dent in between

the wifi connection was very poor and we ve never had this problem before when staying there

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered

breakfast was good perfect poached eggs

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

breakfast was cooked and ready at the time agreed the nite before

great location for my trip, double room, cheerful helpful staff and a good breakfast.

room was spotless, bar and restaurant staff so attentive and polite. food exceptional.

bar area has lovely atmosphere, food is excellent and good value, and every member of staff we came

the breakfast was huge, well cooked and very tasty

staff, nothing was too much trouble (special thanks to the lovely night porter for the bar service)

i then returned early to get some lunch, which was delicious, do some work via the free wifi and then have a quick nap in my car before my long journey home

wifi connection overall across the hotel / room wasn't very good

wifi was a bit weak.

right outside your room, free fast 30mbps wifi, superb food - either in the bar or restaurant

wifi great, easy access to restaurant/pub, quiet in evening, free parking, close to durham center

wifi code had been changed and not listed in the 'in room' literature.

wifi did not meet my needs, but i don't know the internet speeds for the area

wifi was weak. however we had a different room last time and it was better.

the wifi kept dropping.

wifi not brilliant, think due to weather

the bar served great beers and the local company was super friendly and accommodating

beds spacious rooms awesome bathroom excellent toiletries adequate tea bar attached indian

even though there was a busy restaurant and bar underneath the bedrooms, never heard a thing from downstairs

had a lovely restaurant and bar . would recommend a visit, definitely will stay there again.

the restaurant was closed but that was ok as we were allowed to have a takeaway in the bar

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

was superb, nice to have a bar downstairs and food was great

big car park with enough room to park my truck

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

the restaurant and bar area are really comfortable and welcoming

requested an early check in because we were attending a family funeral and we needed to change clothing after

fresh milk available from the bar and a teapot in the room small but important things

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

i asked for the wifi code and was told it was on the room door

there were no issues with the wifi which we sometimes get

free parking and wifi was a bonus

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

early check in and late check out

room slightly tired bar staff at evening wedding reception not friendly or polite

room was amazing and breakfast was nice too.

getting a drink at the bar was slow with only one member of staff on duty

i travelled with my 3yo and is was ideal, deluxe room had plenty of space and the kids menu in the bar was spot on

the breakfast could of been better.

couldn't fault our stay at all, also must stay if your having a drink in the bar during your stay the bar has a great vibe and gets busy

unfortunately the bar was closed to guests due to a private function which was fine.

of the amazing little town of sedgefield and had the pub downstairs has sport on tv and friendly bar staff

poor kitchen staff rushed off there feet.

linked bar was good for refreshments at a very reasonable price

outside area of bar gorgeous too

s refunded) and the pizza was really salty and

serve breakfast until later, around 11:00am would be better for the guests.

we had an evening meal and breakfast during our stay

ud83dude0d the room was clean & comforable, the added bonus of room service & breakfast to the room was perfect for a relaxing sunday morning & again the

good value , clean comfortable. nice bar downstairs doing good food.

food at restaurant was first class and bar had live music and friendly locals

hospitality, good deals on drinks in bar 2-4-1 on some drinks

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

bar opened late and easy to drive to

it was the dog treats on the bar she actually wanted

great location, bar and staff.

staff were friendly and accommodating and made sure our room was ready for early check in

staff good location great atmosphere in bar and restaurant food amazing unreal breakfast - best i’ve ever

the breakfast was also very delicious

not getting g wifi

however the free wifi made up for this

wifi is very good, tv streaming easy

wifi coverage - not great in our rooms

frustrating that the wifi reception as intermittent.

the hotel ideal for my needs the breakfast that was included was very good and great variety

luxurious bath towels, very wide screen tv in the room, a wonderful breakfast made to order each morning and the most helpful and friendly staff anywhere in the

the bar was closed on a saturday night

the staff where great and great breakfast options

everything was clearly explained to us about checking out and breakfast in the morning

tv was tiny in such a big room, it wasn't linked up to wifi so limited channels

free wifi signal was very weak in the room but ok in the hall downstairs

great wifi

good wifi

maybe a tv and kettle in room but great wifi reception so could watch our laptops instead

friendly staff...reasonable bar prices...comfy bed big room.

the staff were very friendly, no problem getting a drink in the bar

i would recommend people to go in for a drink in the lovely bar and look around the ballroom if you want to hold an event or even for your wedding

needs more life in the bar etc there’s so much potential for the hotel

nothing - wish we’d been able to stay longer to enjoy the bar area and restaurant

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

when looking at the menu there wasn't anything on there apart from the kids menu

heels downstairs there is a bar where loud music and a drunk client prevent any rest

great bar with great prices, we even received a free drink on checking in

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

the drinks are the bar and cheap as was the cost of the room

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

poor parking, spaces taken by gym next door

well equipped gym although we personally didn't take advantage of it

the hotel was quiet and it had a gym for which a £5 day pass could be purchased

there is a gym downstairs and a restaurant next door

kitchen had a fridge, hob, oven, microwave, fridge and sink

was lacking good heat, rubbish hairdryer, 2 plug sockets weren't working and the wifi barely reached the

downside would be the wifi is not very good in the room but worked better in the

the wifi wasn't that good but i wasn't to bothered about it

clean wifi good and quiet

tv back dated no usb connection no hdmi connection poor wifi

amazing fresh breakfast!

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

the breakfast was extra but brilliant value for money a lot more than expected

close to facilities and got early check in

excellently decorated. very clean. very friendly staff. comfortable beds. wifi is free.

tremely) weak on the top floor, dust on window handles & blue vases

the wifi is a tad slow but usable. parking can be tricky if it's busy.

a little crowded on the top floor, reception area narrow & inconvenient, wifi

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit

got from the staff, i and my friend had a nice stay in that hotel, we got free nice continental breakfast in the morning, excellent parking space they had and it's free which is really good for

kids got up through the night to use the loo and drunk people falling in from the night out coming

room calm at that property no disturbances i got good parking place fresh and hot full english breakfast

room (twin beds) with no extra costs, got a three bed room next to the eating area, delicious breakfast from a friendly cook, great location (next to bus

were really friendly and helpful, they arranged ,2 hours early check in time

the wifi worked in reception and ground floor, it did not in my room

the wifi didn t reach our bedroom.

the bed was screwed together didn't feel that safe to sleep on the wifi was very poor

head needed replacing, bed needed a topper or mattress replacing, bathroom needed a heat source, wifi did not work in room

wifi reception not great in the room furthest from the reception

bedroom lovely, wifi, lots of tea selection, water ( 20) from durham station; spotlessly clean, comfortable room with tea / coffee, toiletries, wifi (+) wifi brilliant as well (+) smart tv with great wifi signal (+) wifi great, breakfast very good, staff very friendly and parking excellent (+) good wifi (-) we had no wifi for our 3 night stay

welcoming, room was so lovely abd breakfast was amazing

gorgeous accommodation and exceptionally clean, friendly staff and terrific breakfast

room was very spacious but also cosy with very comfy bed and amazing spa bath

breakfast was room service n not red hot

we requested an early check in as we needed to get changed for a wedding,after travelling up from london, which

friendly staff, clean and great wifi for a hotel

wifi required setting up cloud account

the wifi worked wel

the wifi was a did iffy but that was being fixed the day we left.

wifi kept disconnecting

good wifi and shower was hot every morning

great helpful staff lovely clean rooms fantastic wifi would stay again

room, view, facilities, wifi.

wifi was poor too

reliable wifi and well stocked bar would happily

good wifi throughout

open wifi network is insecure.

very weak wifi

the bar was a lovely place to sit and it had outside space which would have been great if we d had

drinks i have bar expensive but to be expected.