cosy, quirky and a lovely place to stay. great wifi!

yet quiet: room with great view and enormous, comfortable bed: excellent breakfast: free parking: wifi

wifi didn't work or accessable later in the evening or early morning

good wifi

wifi slow and fluctuating connection.

in keeping with the style of building, very warm in bar on a cold day/night

the breakfast bar was ok and the cooked options really good

for a slightly early check in

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

the bar downstaire was super nice

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

the dishes in the bar were really delicious

very friendly staff, and nice bar area to get a

the bar and garden room downstairs were beautifully presented

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

the welcoming staff, the lovely english deco, the yummy breakfast to the cozy room

gentlemens honesty bar was a luxurious touch

gem of an hotel, the decor is beautiful, the hotel is kept spotless plus the breakfast was absolutely delicious cooked to perfection

similarly the staff at breakfast

a little bit of class is the honesty bar with homemade creations

super wifi

poor signal in room for wifi

and efficient wifi service

not great wifi and since i went for business this was crucial for me...

the wifi was intermittent and is essential for a business trip

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

wifi was available only at the bar area downstairs; it would be fantastic if available in the room

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

an old tv that did not work and no wifi

double glazing)

fab location five mins from centre. citypubhotel bar and staff fab also .

the staff couldn’t do enough when we arrived, had a drink in the bar and had a great breakfast

handy for where we needed to be, very clean, comfortable bed, friendly bar staff and fruit in the g and t

bar was great as was location

an early check in which was super helpful

gym just what i needed wifi fast

no free wifi in room would have been great if breakfast was included in the room rate.

do enough for me, ordering taxis, arranging the spa visit with my daughter, sorting the wifi

i was not impressed by the fact that i had to pay extra to have 24h wifi in the room

one of the few hotels that still charge for wifi. 10 is a joke!

difficult wifi

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

good wifi

the wifi was good quality and easy to connect to

service could have been better found room door had been left on the latch by room

man behind bar so helpful on arrival showing me where to park

the bar was unreal so well stocked

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

early check in

if you stay make sure you have a few drinks in the bar - lets keep pubs like this running

wifi was good and much needed as we were reluctant to use the post-brexit roaming (expensive (+) good wifi, shower,proper bath towels,tea and coffee (-)wifi password in room was wrong

parking was a little tight as shared semi on street with the row of houses.

easy to find with plenty parking just off the road

great bar food ,and a brilliant breakfast, very helpful & curtious staff .

they provided a travel cot on request and gave her her own breakfast with appropriate plate and cutlery

good wifi signal

comfy bed and fast wifi

the wifi connection was not very stable and bit slow.

lovely clean warm and quiet room. good breakfast, friendly staff & good wifi

wifi great, easy access to restaurant/pub, quiet in evening, free parking, close to durham center

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

staff where very friendly and accommodated my early check in without issue

parking could be a problem as no car park

lovely welcome from the staff, parking easy outside on the road, and the most comfortable bed ever

location, parking, the room and a very friendly pub

lovely breakfast and very accommodating with my early check in - thanks!

staff were amazing and very accommodating to our request for late check out would defiantly be staying here again in the

rooms are spotlessly clean, friendly staff and a great pint and breakfast

needs updating but can’t complain for price , was clean and good bar !

from welcome fresh clean room people from the area who sat in the bar made me welcome

even though there was a busy restaurant and bar underneath the bedrooms, never heard a thing from downstairs

great bar with pool table and tv. lovely restaurant. great size and very clean rooms.

the bar served great beers and the local company was super friendly and accommodating

manager also met our request for early check in

bonus of a nice bar and excellent bonus of an indian restaurant attached to the hotel/pub

facilities staff couldn’t do enough for you we will use it next year for a golf trip

maybe a bar but apart from that it was lovely.

never used the gym or pool bcoz we were too busy

staff were so helpful during such a difficult time with lockdown, no bar so quite happy to supply me ice and take my own bottle in also my own food

food is good but trying to eat and have a pint when people in gym kit and kids are running around isn’t great

staff, the room, the food including a great breakfast and the friendliness in the bar on an evening

atmosphere in the bar & restaurant is typical english pub - fantastic

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

friendly bar maid for check in and breakfast services

wifi and expensive beer

wifi connection was not strong in my room, i mentioned this to reception, who contacted the service

wifi connection was awful

wifi was a bit sporadic in places.

wifi signal was poor, which is surprising in a hotel of this quality and definitely needs upgrading

wifi was poor but i guess that s the location?

free wifi which had a good signal over all the property

wifi did not meet my needs, but i don't know the internet speeds for the area

wifi not brilliant, think due to weather

just the weather lol.....wifi little slow or none existent ..... think down to weather.

bedroom lovely, wifi, lots of tea selection, water ( 20) from durham station; spotlessly clean, comfortable room with tea / coffee, toiletries, wifi (+) wifi brilliant as well (+) smart tv with great wifi signal (+) wifi great, breakfast very good, staff very friendly and parking excellent (+) good wifi (-) we had no wifi for our 3 night stay

loved everything the phoenix suite was amazing and the spa bath was so nice, the bed was comfy the pillows were so good all of it was great

breakfast was room service n not red hot

lovely clean room in a quiet location. very pretty garden and good parking.

didn't use the bar and restaurant as i had work to do but it looked lovely

wifi is very poor, really bad signal - only negative!

atmosphere, room had everything, great tea making facilities plus biscuits and hot chocolate, wifi and a massive tv, plus lovely view of garden

free wifi and

wifi very good

wifi in the chalets

even the kitchen is simple one, we can still fix dinner ourselves

the kids i was with couldn’t use it

kids beds were great

bar is a little lifeless but it is what it is and prices are good

option of paying extra for breakfast but we took our own as the room was kitted out with a kitchen, including table and chairs

staff nice room music was excellent in bar nice atmosphere reasonably priced drinks really enjoyed the stay was only one night but enjoyed

is a little noisy earlier in the evening due to the bar below but did settle out

all staff we're happy room small but very clean we had a.lovely stay breakfast was excellent w

great location bar area and bedrooms immaculate

the team are really friendly and the breakfast was amazing

the room was lovely and well-equipped. the wifi was also quite good in the room we stayed in.

the wifi was down didn't really bother us as we were trying to stay away from work stuff,tills went

let down by less than high speed wifi

good breakfast, good wifi

wifi not working

maybe a link for deals with the golf club for residents

ambiance and bar was so welcoming & enjoyable

knights restaurant and library bar very pricey for us .

with my adult son, who has a learning disability - he is prone to anxiety, but the staff in the bar and restaurant couldn't have been more welcoming and accommodating

was nice -right by the golf club

good breakfast

room was lovely great breakfast too

all the bar staff were so kind and great at their jobs and so friendly and made us feel so welcome

cheaper bar drinks

bar area was vibrant yet cosy at the same time

great bar , room snd breakfast

quiet location , very comfortable room and a hearty breakfast to set us on our way . thankyou !

staff, nothing was too much trouble (special thanks to the lovely night porter for the bar service)

lovely room food in bar was fantastic .and all staff very friendly

superb breakfast and evening meals

reception not always manned - and sofa bed wasn’t made up for our arrival despite paying g for early check in - however soon revitalised and they sorted

also right next to a restaurant and there's a shop opposite a starbucks not far kitchen was very well maintained

nice kitchen but no grill pan in the oven, nothing to wash up with and things like only one cup in the

also i'm not sure what the green light is in the kitchen wether it's for fire safety or not but it was really bright all night and couldn't get it

adjoining bar was perfect and food was lovely, ate dinner and breakfast with 2 children and was great value

nner and breakfast), but most important, polite, friendly,

free wifi

clean spacious rooms, comfortable beds, working wifi, excellent shower, good food

free wifi without having to log on -

wifi had very poor reception in the room we stayed in, but i'm sure most people have wifi on phones

breakfast was really good

excellent breakfast . there is nothing i can fault about this hotel. !!! superb

food in the bar was so tasty and super filling

the staff are really helpful and friendly,food is delicious, breakfast and evening meals

we had dinner in the evening and breakfast the next morning and the food was all excellent

not over priced, breakfast very good a lot of choice, the hotel was quite , well decorated wifi very good

wifi very intermittent

frustrating that the wifi reception as intermittent.

the free wifi was an added bonus

wifi poor but some could say that is a benefit, however we face time and unable to get a connection

wifi was down when we stayed. bar area was impersonal & no local draft beer.

as the staff were on my visit, there was no mobile reception

om 16) was not acceptable due to poor signal and dropouts

wifi in outside rooms

wifi was iffy in my room

poor wifi, still awaiting receipt for stay, not enough hot water for bath..

quiet stay and good wifi

the wifi was fast and easy to connect, and the location convenient to break a journey north or south on

wifi was working

all staff were friendly and helpful, very homely. ample car parking.

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

was some choice language from some of the locals at the bar

bar area was comfortable with plenty of entertainment on the weekend evenings

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

fantastic value for money. clean comfortable room, nice restaurant and bar - even had a jukebox

a very well stocked bar with friendly staff

bar prices was good lower than expected

reserved parking for residential guests as the bar area and restaurant was busier on the friday evening with locals and parking was a bit tight

good food and quaint and comfortable bar area

free, fast wifi

were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within minutes

wifi worked

paid for wifi but could not get any coverage in the room.

wifi is open without any password protection for guests - represents a possible information

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

the bar / restaurant area has a continental feel

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

nice breakfast included, pleasant staff at night in the bar and in the daytime

the lady on reception/ bar was fantastic and our evening meal was lovley

was lacking good heat, rubbish hairdryer, 2 plug sockets weren't working and the wifi barely reached the

wifi not great

clean wifi good and quiet

tv back dated no usb connection no hdmi connection poor wifi

the wifi wasn't that good but i wasn't to bothered about it

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

the bar area is also very welcoming, with excellent food

clean, great food, spacious room, late check out. will def stay again. ate too and food fabulous

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

fresh milk available from the bar and a teapot in the room small but important things

requested an early check in because we were attending a family funeral and we needed to change clothing after

the restaurant and bar area are really comfortable and welcoming

excellent dog friendly bar & restaurant

the bar and restaurant were spacious, comfortable and cosy

very simple decoration. poor facilities. weak wifi signal.

next problem:- states that wifi is available in all areas, this was crucial for me as it was a business trip and i needed to

location, really lovely people, comfortable bed, great breakfast, fast reliable wifi, great italian restaurant attached

is listed as a property with wifi but there was no wifi available

extra touches for example coffee and tea making facilities,a trouser press, a hairdryer and free wifi

was superb, nice to have a bar downstairs and food was great

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

friendliest bar manager and staff we have come across in a long time

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

stay - loved our very spacious, comfortable room, the staff were friendly and helpful and the bar was warm and welcoming

bar was very quiet as it was out of season, but there was a good range of beers at reasonable

excellent comfortable room .superb bar with friendly staff

food from the bar outstanding, speciality was pizzas and the cooked breakfasts were to die for

there was no noise from the bar at all and it was nice to open the curtains in the morning and see the sheep in the field

town pub, pleasant clientele, great bar staff

staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

food is served on the premises but they let you order food in to eat in the bar, they have various menus behind the bar

also the bar downstairs was friendly and the girls ordered a taxi for us to go to our venue

the wifi was a bit slow and the food was really good but a bit pricey.

good food and facilities.lovely building.very good wifi.

small side and a bit tight for room

clean rooms, okay wifi and tv

the wifi in my room was intermittent but was advised the extender may not be working.

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

the bar is well laid out with different seating areas, wine is well chosen and well priced

location great, right on the park and large bath tub, great for the kids.

getting a drink at the bar was slow with only one member of staff on duty

large selection of breakfast items

didn't know about in advance) where there were several pathways, a lovely surprise to walk before breakfast - and good the breakfast was

the breakfast was extra but brilliant value for money a lot more than expected

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

didn't have breakfast

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

bar area very inviting and with an extensive menu of really good food

charge for early check in to accommodate meeting travelling from a ferry crossing which docked at 5am even tho

hotel was recently renovated, we loved the way the restaurant and bar looked

early check in possible due to christmas.

staff went over and above to make sure we had a wonderful stay - even finding us at the bar to tell us there was a table free on busy nye

free parking and wifi was a bonus

i asked for the wifi code and was told it was on the room door

there were no issues with the wifi which we sometimes get

under new. management t of the bar & cafe great staff made welcome as regular visitors

lovely staff, big room, comfy bed, warm room, good parking

of the amazing little town of sedgefield and had the pub downstairs has sport on tv and friendly bar staff

linked bar was good for refreshments at a very reasonable price

were attending a wedding so needed an early check in time hotel rooms were ready so this was very helpful se were able to get ready and

no food, no kitchen on that night but italian restaurant next door was good

staff from reception, bar and breakfast , early check in which was a bonus, great bar with breakfast exceptional, looking

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

free wifi

location and staff. reasonable facilities inc tv and wifi.

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

great bar with atmosphere

we ordered breakfast the day before for the morning and the food was also wonderful

staff were friendly and accommodating and made sure our room was ready for early check in

great location, bar and staff.

staff good location great atmosphere in bar and restaurant food amazing unreal breakfast - best i’ve ever

breakfast was exceptional, you choose the day before your visit which is a nice touch, so its ready

food from the restaurant and room service breakfast were both delicious

is not just a bed snd breakfast

bath so you don't need to book a room with a hot tub, great food, rooms do come with a mini bar which is a bit pricey but we didn't use, dose come with 2 free bottles of water and tea and

another young girl knocked for our breakfast order telling us funny stories - fab staff

we had an evening meal and breakfast during our stay

with no wifi and just above the bins where the staff take their breaks

decor is a bit dated poor wifi

wifi connection was a bit hit and miss

the room was a little dated and the tv only had 2 channels wifi was quite poor wouldn t want to have the same menu for evening meal longer than 2

this, coupled with a wifi problem meant we had to change room

were really friendly and helpful, they arranged ,2 hours early check in time

the icing on the cake was a group of drunk kids right outside our room at 4-5am shouting and screaming and eating kebabs

we all loved it, kids thought it was great

size of the family room was excellent extremely good for the kids

they allowed me to have a late check out they had 24/7 reception

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

nice bar with a pool table downstairs

there’s a bar downstairs where you can relax on an evening

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

bed was ok to sleep and they allowed early check in and later check out

pool, spa & location

ordered breakfast in the room whilst hubby went to gym

i hate to think of all the wasteful laundry that will be needed

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

was brilliant, we used the pool and steam room this time too and were not disappointed by it all

little bit of a problem finding a lounger around the pool, with many people leaving towels and/or robes on loungers, but not seemingly in the spa

niggle -- but the underground access to the spa at the hotel end deserves a lift rather than the stairs

amazing rooms, breakfast and pool. we will be visiting again!

the spa is so relaxing, and the recently added heated outdoor infinity pool is unbelievable on a cold night

go out their way to make it a memorable experience and the spa facilities are the best i ve

right next to places to eat too which was ideal with the kids

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

and modern comfortable beds kids very happy with the tv channels lol breakfast was nice and plentiful location was perfect for

enough to move room , on the saturday night while mum’s and dads where getting drunk at the bar kids were running up and down the hall

with two young kids, we appreciated the extra seating area and thoughtful room layout that provided both

there wasn’t breakfast included

location is convenient, but its against a abbandoned pub and opposite a gym

the lady who booked us in was so helpful , the ladies at breakfast were spot on they were all so friendly and helpful, the breakfast was very nice , would

so it's hard to get kids washed without getting soaked yourself

its a convinient location, but not a nice one next to a run down and shut down pub and opposite a gym

had lost their wifi and you can imagine it takes them a few days to fix it

wifi isn't great and if you like a lot if tv channels, you'll be disappointed with the two we could

access to wifi was a problem and that was the only thing that made messaging difficult

wifi is a bit slow

wifi wasn t reliable

wifi not secure. no menus in the room.

flushing wc, plenty of hot water, comfortable bed, good wifi & a tasty breakfast, but breakfast could have done with a bit more choice of food items

wifi access

wifi was poor

wifi was slow

wifi a bit slow. no seeds at breakfast.

wifi a bit slow. no seeds at breakfast.

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking available which is great

station

lovely spacious and spotless room, parking available, lovely staff, delicious breakfast, great wifi, loved our balcony fantastic stay

breakfast had a choice of hot and cold buffet

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

perhaps the spa was a bit noisy as the kids was playing in the pool

could not work out how to open the mini bar asked staff and still didn't work.

nice warm pool and kids can access the pool all day so my daughter loved it

no free wifi!

free wifi

it was a faff having to get the hilton app to obtain free wifi

difficult to connect to the wifi on my phone and in my room the wifi kept dropping

there was no free wifi

didn't have brilliant success with the wifi

wifi and tv were poor quality. not clear how to access radio.

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

should be a manual in each room explaining the facilities, wifi etc

rooms are clean and comfortable good wifi

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

was more like a kids toilet the mattress was old and knackered no glasses in the room staff were very unfriendly

the bed was comfy room was clean staff very friendly good late check out

and 1 small apple as well as kids apple juice

quiet and no kids running around got a room with window that opens

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

tv didn't work, flaky wifi. no in room heating contold

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

the wifi stops working as soon as you get in the room

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

staff helpful with early check in and late check out as we are ihg members

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an afternoon appointment for our child

location, staff, clean, breakfast

excellent breakfast

the bath water was fine and my kids could take baths, but neither my husband or i were able to shower because the water was

room was immaculate and had so many added extras including some sweets on the beds for the kids

very helpful on our arrival, i found it hard at 65 with suit case etc, not being able to leave kids alone, leaving was

loved the little extras and hot chocolate/sweets for the kids, very thoughtful and great value for money

i had read about that in a previous review and brought a sound machine with us so that my kids could sleep through it

sadly the wifi was patchy in the reception area and non existent in my room.

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

t i had unlimited data so i didn't bother asking for help) and the plug in the bath was not

the wifi wasn't working, however there is so much to do it wasn't really an issue.

couldn't connect to wifi in the room.

wifi needs improvement. shower not quite hot enough!!

wifi was excellent as well, hardly dropped at

staff very friendly and helpful buffet. breakfast excellent comfortable room free wifi fantastic

it's centrally located, quiet, good wifi, near everything else that matters.

location. comfortable bed clean good shower wifi

parking / wifi poor

great location near the station. clean and had everything i needed. good wifi

couldn t access the wifi as it was unsecured.

the wifi worked wel

wifi registration was a little beat difficult.

had problems connecting to the wifi.

wifi kept disconnecting

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

the breakfast was good. perfect location and very comfortable stay. me and the kids loved it.

it was an excellent location and had a gym which i was not expecting and was free to use

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good choice for breakfast

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so couldn't use the jam as

when i had trouble getting on to the wifi the receptionist helped me

could connect to the wifi but but i was not able to connect to the internet to use

wifi worked well and got on and worked in the small lounge on skype calls

issues getting online with wifi

wifi connection kept dropping out