food excellent and great breakfast

bar area nice and cosy, different to what i have seen before

would be nice if the bar had a local real ale

the restaurant / bar is open to the public could get quite noisy at closing time on busy nights

it had a nice bar and room was comfortable

wifi was a little weak in the evenings and dropped a lot

wifi access could be improved

wifi very annoying

poor wifi and disorganised check in

the wifi didn t work in our room.

poor wifi

wifi didn't work.

i checked in i wasn t given any information about wifi, breakfast or how to check out

the wifi works well in all areas

*upon arrival we weren't told about breakfast time, or wifi connection, then couldn't connect because we had been given the wrong password

great use of the space, it had a living area, bedroom with en suite and a small kitchen area

we also had a small sitting room with a bed settee and kitchen area with fridge ,microwave ,toaster

it's has everything you could need including a little kitchen area

accommodation has been renovated to a very high standard which also included a little kitchen

we stayed in the garden room,a self contained basement room with kitchenette, small lounge, dining table and a large very comfortable bedroom

didn't know the breakfast was included but had a fantastic continental breakfast available.

would be nice if they did a cooked breakfast.

great selection of beers the steak and ale pie with chunky chipd and onion rings was to die for bar staff were really friendly and helpful can't fault it in

breakfast was really tasty and well presented

food fabulous chefs great, bar staff and morning staff excellent lovely treat for our dog millie

we enjoyed a full cooked breakfast in the morning before resuming our journey up the coast

only thing was our room was right above karaoke in bar but it did stop before 11.00pm

nice public bar area and good selection of drinks

bar excellent decor

breakfast was amazing and all freshly cooked

great bar area with a lovely atmosphere and decent food

good food nice rooms friendly bar staff the big lad chris is very good

the bar is nice, the breakfast was good

to add to this, the coffee machine in the bar was broken, but i survived

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

breakfast options you can’t fault what you get which is included in the price

breakfast is one of the best i have ever had

nice bar eating area breakfast delicious

couldn't hear the bar downstairs at all from the room

rooms large and clean breakfast great

hottest breakfast ever. well looked after by staff. very comfortable, good bedroom.

staff very friendly, food as always excellent, especially the breakfast

also good off road parking

friendly team, great service, lovely evening meal and breakfast, free parking, rooms done to a good standard, pub refurbished in 2018 and looks great

we ate in the bar area as we had our puppy but we were well looked after and the staff were very friendly and

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking and chemicals

wi-fi. bar did not stay open late for residents.

beautiful hotel and spa facilities, was a lovely start to our holiday

great with the kids

bar staff were friendly

as other hotels at this location but it’s excellent value fir money for a short stay before an early check in

the drunken man in the bar very abusive the member of staf male sorted it straight out

nice bar & restaurant

coffee machine in bar not working.

staff are helpful with an early check in

great proximity to the airport, friendly staff and good wifi access.

wifi connection information should be available without needing to go to reception

wifi in bedroom was very weak

room was comfortable, wifi was excellent, the bar downstairs was accommodating with a good selection of beverages

station which takes you downtown within 20 minutes - lovely room, with lots of tv channels, free wifi, quality shampoo/shower gel, towels etc

host was very accomodating, he arranged early check in and kept kitchen open later for breakfast following morning

lovely and clean hotel .freshly prepared breakfast .owner very helpful

ana amazing breakfast range.

there is a million options for breakfast and 100% gluten free friendly

breakfast room service late check out clean

good sized hair dryer, big tv and free wifi.

big well furnished and finished room ,with easy to use facilities ,great fast wifi ,easy check in ,with the most friendly and helpful staff ,who resolved any issues quickly and

the rooms are good and comfortable and the wifi is fine

free wifi free parking location fast check in

free wifi and parking

room was very clean and we had a brilliant view breakfast was brilliant too and we will definitely be staying there again also staff were very

delicious breakfast, plenty of choice

was central to all amenities the staff were very helpful and really friendly the breakfast was good and plenty of

excellent stay at the royal, nice clean cosy warm rooms, had the best sleep ever and really good breakfast, good value for money, i always enjoy my stay here every time i come and i like it that

friendly and helpful staff; substantial and tasty breakfast; room and linen, etc very clean

also, the laundry was clean and fresh

early check in really helped

parking early check in friendly staff centre of town and very close to beach good size room with ensuite

friendly staff early check in at no additional cost free parking free wifi complimentary shampoo & conditioner tea

fantastic place. with bathroom inside. very friendly reception. and thanks for early check in.

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

andrew was amazing and the late check out really helped us to plan our day

breakfast superb, staff polite, room comfortable, real ale good, wifi good

tv channels difficult to work out no wifi and only 3 phone system gets a signal.

the best shower but serviceable & the wifi was down

small gripe the pub wifi was down for the whole of our stay son no access to tv etc

no phone signal, but you cant have everything. the wifi was free so wifi calling saved the day.

mostly the staffs attitude, amazing with the kids and really made it worth while

kids area was too smal for the kids to play.

kids pizza didn’t have much taste either

standard of food at breakfast was outstanding

good service by staff.especially bar staff late a night when we arrived late.

very noisy kids were running till midnight, smell of sigaret smoke in room although it says no smoking

shared toilet/bathroom facilities as we had kids

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared the mattresses were stained and there was what appeared to be drug users across

has arses flashed at me and 2 young kids

wifi / phone signal (ee) was not great (-)there was no wifi available and there were a few electrical issues. (+)free wifi was of good quality and the underrated floor in the bathroom was a nice touch. (-)better wifi access when they have large events. nice to have smart tvs. (-)nothing to dislike really although the wifi was a little flaky. (+)really - really - nice place but wifi was really flakey. (-)only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps the addition of a smart tv and a bluetooth speaker (-) the free wifi was very poor, did not connect well and was slow (-)couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was working - not for me it (-) wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

fabulous rooms, quote, comfy beds. breakfast was fabulous.

breakfast, whilst excellent, is pricey

beautiful setting in jesmond dene - very relaxing . room was lovely and breakfast superb.

continental breakfast was just ok

food in bar reasonably priced

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

the food is lovely and the whole bar area has a great feel

nice clean and spacious room- lovely relaxing bar and restaurant area

lovely bar downstairs does very good and affordable

comfort and quietness , going down to the bar and meeting friendly staff, lovely food and

breakfast was good with a varied choice and the location was great

we enjoyed it so much that we stayed an extra night and enjoyed the live music in the bar on friday night

great location, excellent breakfast, staff really friendly.

breakfast included in room rate was fantastic and sat us up for the days we stayed over

partner said the cooked breakfast was delicious

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

great breakfast and hotel is in a quiet and safe location.

breakfast options were perfect

the breakfast is delicious

wifi can occasionally drop

also free parking and good wifi

good size room. wifi quick

comfortable bed , nice large tv and free wifi

i even had bottled water and an iron & ironing board and free wifi

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

plenty of choice on the breakfast bar and a large full breakfast if you preferred

bar staff great

poor wifi , cold beans and dated bedroom/bathrooms

unable to get wifi

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

very comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

liked the staff. liked the parking. liked the room and breakfast. loved the wifi

this was a bargain considering the cleanness , friendly staff , how lively was , fast wifi , location

really appreciated the free wifi - wouldn't stay without it - and the free parking makes the cost of a stay even more value for

wifi works well

service, room had all the necessary equipment, tv, iron, hairdrier,kettle, shower, wifi etc

the free wifi was very good

the staff were very friendly and even allowed an early check in when i needed to work from the hotel room

location, managed to get an early check in and got parked at the rear of the hotel

the breakfasts were filling without being overwhelming, the 24-hour bar is a major bonus and jesmond is a charming area to stay in, quiet but also near enough to the

been coming here for a number of years and the osborne never disappoints: nice rooms, a great breakfast, friendly helpful staff, and great value for money

comfortable rooms and beds excellent prices and value great location for easy access to bars, restaurants, coast and city centre flexible hospitality including bar opening times and

the full english breakfast was one of the nicest i've had.

very good food, evening meal and breakfast, room comfortable and quiet, all good.staff friendly

breakfast was excellent, staff were excellent

food was superb. monday steak night and breakfast. room was very clean and comfortable.

breakfast was superb

wifi is free too

cleanliness of hotel, free wifi and comfortable rooms

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

the wifi was also good

wifi was poor in all areas

accommodated an early check in. very clean apartment and friendly staff.

bed extra comfortable very spacious excellent kitchen facilities

the kitchen had everything you could need to cook with

much more space and with a kitchen you can make some tea or coffee or even cook

excellent kitchen facilities. property modern and well equipped.

we requested an early check in as we needed to get changed for a wedding,after travelling up from london, which

location and staff were lovely we will be coming back the bar food was really good also

we ate in the bar for our evening meal - my other half had the steak of the day and said it was one of the best

breakfast was fantastic

food in the evening and breakfast were very good

en-suite shower excellent bar well stocked and menu varied dogs made to feel very welcome, especially in bar and at breakfast

quiet and nice little bar area downstairs too got a great night sleep was ideal (especially for

breakfast room was very nice with a large breakfast bar and comfy sofa

the bar is situated on the ground floor and the staff were very helpful

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

bar for a drink, breakfast available in the morning, a fantastic humorous host

we were served a lovely breakfast and nothing was too much trouble like extra toast, coffees and juices

bar was cosy and traditional with great beer, excellent pub grub and friendly staff

clean and comfortable, lovely breakfast . the food in the bar was great

lovely cosy accommodation, great bar with excellent drinks selection and fabulous menu.

staff gary behind the bar was a great host staff at breakfast were great breakfast was very

stayed in the cottage which had been tastefully decorated and had a good quality kitchen with a large fridge/freezer and nice crockery and cutlery

(and kitchen

the bar was well stocked and the menu was extensive

rooms were lovely we didn’t eat in the restaurant but the bar and lounge was very comfortable all the staff were friendly and very helpful and

very good food in the restaurant for evening meal and breakfast

the wifi did not work when i was there

the wifi was not that good

only small niggle was that the wifi only worked for a few minutes over the two days

good wifi, very clean and comfortable, great sea view

couldn t get the wifi to work, although this was not essential for me and didn t ask for help with it

the room was great!! lovely walk in rain shower, big bed, great amenities. wifi, not so good.

the wifi was really bad

wifi in our room

the wifi in the room was poor on the tenth floor.

problematic connection to wifi in reception area

laundry room has no venting

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

excellent location, nicely refurbished and bar on site

our room was located right over the bar and we were a little concerned about sleeping

bar area is a

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

i didn't use the washing/drying or kitchen

kitchen to be more tidy

early to our early check in just on the off chance we could get in

i had the top room and was unable to access any wifi

wifi is good

excellently decorated. very clean. very friendly staff. comfortable beds. wifi is free.

a little crowded on the top floor, reception area narrow & inconvenient, wifi

left a day early because of it)

open wifi network is insecure.

good wifi throughout

very weak wifi

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

the bar is festive and the barman, jack, was friendly and super interesting to talk with

wifi was terribly slow

good wifi; selection of teas etc

clean room, big shower. good air-conditioning and wifi. extra pillows available.

there was a hairdryer, extra linens and pillows, tv and free wifi

very good breakfast, reliable wifi

location and welcome,early check in

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

lovely bar and breakfast area

they also gave me a late check out with no extra charges

early check in & late check out. window opened much appreciated.

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

hotel was spacious with very friendly staff and had a decent bar too

good location for our event at exhibition park. good bar area. just what we needed and clean.

no bar yet not for familys but clearly states that.

there is a bar with everything you could need

d has been every time i ve stayed here).

was pretty much perfect except wifi is very poor

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

wifi wasn't very good and a lot of channels on the tv didn't work

wifi was really slow to use.

wifi didn't work

wifi isn't great all the time but the phone and 5g signal in the area is good anyway

wifi reception not great in the room furthest from the reception

tv didn't work the signal was absolutely terrible so i watched my ipad, however you do get free wifi so that was a great

the bed was screwed together didn't feel that safe to sleep on the wifi was very poor

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the drinks are the bar and cheap as was the cost of the room

great bar with great prices, we even received a free drink on checking in

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

wifi didn t always work

wifi - password given didn't work

wifi didn't work first time

wifi password didn't work and staff didn't know why

wifi was a little annoying in that some of the most standard web sites threw up security warnings,

at least we could get wifi on our ipad

the wifi could be faster and less temperamental

the table the bath air con size of the room choice of tv channels free wifi

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

nice modern rooms, comfy beds, good wifi.

maybe a tv and kettle in room but great wifi reception so could watch our laptops instead

good wifi

wifi weak.

poor wifi, the connection would break quite consistently 4

also free wifi which was great

good wifi and shower was hot every morning

wifi good signal close enough to walk from gateshead metro or newcastle train station

there is no option for secure wifi

the wifi in he hotel was very poor

great helpful staff lovely clean rooms fantastic wifi would stay again

an issue with a damaged grab bar in bathroom was dealt with very quickly

breakfast was lovely, self service so quick but very well stocked - full english, bakery , fruits,

they have a great gym for workouts

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good choice for breakfast

early but the very kind and efficient receptionis checked us in and told us how we could secure late check out

i could not connect wifi.

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

were very happy to receive a much larger room than expected, the most comfortable bed ever, free wifi and an absolutely fabulous bathroom with exceptional bath and shower

when i had trouble getting on to the wifi the receptionist helped me

wifi worked well and got on and worked in the small lounge on skype calls

t i had unlimited data so i didn't bother asking for help) and the plug in the bath was not

wifi was excellent as well, hardly dropped at

wifi didn't work when i was there at all.

wifi was a little variable.

wifi didn't work in the west wing

it's centrally located, quiet, good wifi, near everything else that matters.

configured, spotless with tea and coffee facilities, an excellent shower, wide screen tv, free wifi, safe and very comfy bed

the wifi did not work in the room but did in the corridor? air conditioning was noisy

staff very friendly and helpful buffet. breakfast excellent comfortable room free wifi fantastic

great location near the station. clean and had everything i needed. good wifi

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

quiet and good wifi

wifi during the week is terrible, better on weekends and it's not password protected

wifi connection was weak in my room.

we had to change rooms shortly after check in due to no wifi connectivity

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out added on

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

staff helpful with early check in and late check out as we are ihg members

the breakfast was included and was self-service

the wifi worked wel

couldn t access the wifi as it was unsecured.

free wifi:), and the bed was very

wifi required setting up cloud account

wifi registration was a little beat difficult.

breakfast was good

we loved the pack up breakfast

it was like kids breakfast

i never expect breakfast to go. that was quite disappointing for my kids.

clean, comfortable, secure. complimentary biscuits. late check out.

the wifi stops working as soon as you get in the room

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

tv didn't work, flaky wifi. no in room heating contold

also the free wifi is really straightforward to connect to, and it's fast

wifi: you must become a

the hotel clearly has wifi but

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

should be a manual in each room explaining the facilities, wifi etc

will definitely come back again enjoy the sauna, jacuzzi and gym during the day

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

location, to the city centre and the pool, jacuzzi and the steam room

comfy bed, good gym , very clean, happy staff.

breakfast was sooo good, so much choice

it was a faff having to get the hilton app to obtain free wifi

wifi should be free in the rooms

finally there was also free wifi

no free wifi parking 12 for overnight

room was spacious, clean and wifi working well

wifi not secure. no menus in the room.

flushing wc, plenty of hot water, comfortable bed, good wifi & a tasty breakfast, but breakfast could have done with a bit more choice of food items

the wifi was problematic at first, but it got fixed quickly after contacting support

the wifi was absolute rubbish!

wifi access

wifi a bit slow. no seeds at breakfast.

free wifi

lovely spacious and spotless room, parking available, lovely staff, delicious breakfast, great wifi, loved our balcony fantastic stay

surprisingly the wifi was poor not enough strength to download a newspaper

wifi a bit slow. no seeds at breakfast.

good value , clean comfortable. nice bar downstairs doing good food.

microwave or bar fridge in room

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

bar opened late and easy to drive to

little hotel fantastic food great reception and bar staff was disappointed at 9

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

when looking at the menu there wasn't anything on there apart from the kids menu

group of people came in with guns which obviously was for the sport shooting but made us and my kids feel uncomfortable and then straight after a big coach of drunk people got off and a man

enough to move room , on the saturday night while mum’s and dads where getting drunk at the bar kids were running up and down the hall

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some breakfast so that says alotud83dude03, free parking was a bonus, staff were very

cleanliness friendliness of the staff and the quality of the breakfast and options

limited choice of breakfast and same menu on a daily basis.

free wifi was available in the rooms

wifi in our room was poor, couldn t reach our room from the signal box

wifi wasn't working in our room

wifi could be better.

wifi. buffering all the time

there’s a bar downstairs where you can relax on an evening

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

lovely stay lovely bar lovely people, really nice for a nice little get away!

bed was ok to sleep and they allowed early check in and later check out

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay