wifi didn't work.

the only issue we had was the wifi was buffering when watching poldark on the telly

the wifi works well in all areas

wifi is not good

i checked in i wasn t given any information about wifi, breakfast or how to check out

breakfast was beautiful

bar area nice and cosy, different to what i have seen before

lovely pub. very comfortable room. excellent breakfast.

breakfast was massive portion and it lasts us until afternoon

breakfast was delicious

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

the bar is nice, the breakfast was good

to add to this, the coffee machine in the bar was broken, but i survived

great bar area with a lovely atmosphere and decent food

good food nice rooms friendly bar staff the big lad chris is very good

staff were very welcoming upon arrival, free wifi in the hotel was good signal, shop just around the corner, very convenient, would definitely

the wifi didn t work in our room.

wifi access could be improved

wifi wasn't like your typical free wifi that barely works

wifi in the lodge dropped off and i lost five emails that had been drafted

the breakfast was only just warm and the shower temperature went from warm to freezing.

nicola in the bar was exceptional

i don't have any bad comments - apart from maybe the bar being open later!

the breakfast is amazing - especially the mushrooms

nice bar eating area breakfast delicious

breakfast and supplies for making meals and hot drinks in the cleverly designed kitchenette

it's has everything you could need including a little kitchen area

the room we had included a small kitchen area with sink unit, cupboards, microwave and toaster with tea, coffee, hot chocolate and

we stayed in the garden room,a self contained basement room with kitchenette, small lounge, dining table and a large very comfortable bedroom

location very friendly alllowed is an early check in

accommodation clean and fresh bed comfortable great food and drink selection in the bar below

breakfast was help yourself in the bar - great food and exactly what we needed as we were on a multi day bike ride

location close to shops, cafes, bars and restaurants etc the sea & church point literally on the doorstep

breakfast adequate for

breakfast was really tasty and well presented

great with the kids

noisy kids next door...

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

location next to the northumberland golf club

location, used the pool and the gym, great facilities

room, friendly staff, excellent cooked breakfast included

we enjoyed a full cooked breakfast in the morning before resuming our journey up the coast

nice public bar area and good selection of drinks

spacious bar & restaurant

staff were very friendly. breakfast was great.

big well furnished and finished room ,with easy to use facilities ,great fast wifi ,easy check in ,with the most friendly and helpful staff ,who resolved any issues quickly and

free wifi free parking location fast check in

tv is huge, and wifi is free in the

free wifi and parking

dodnt tell you how to access the wifi or how to go about the free parking not the best customer service, but the rest of the

staff; superb breakfast, catering for a range of dietary needs; great location and well equipped bedrooms

even had some little treats downstairs by the reception, i just wish i had time to stay for the breakfast before i checked out

both the buffet and cooked breakfast options offered a good choice

host was very accomodating, he arranged early check in and kept kitchen open later for breakfast following morning

manager was exceptional friendly and was so helpful. breakfast was superb

excellent stay at the royal, nice clean cosy warm rooms, had the best sleep ever and really good breakfast, good value for money, i always enjoy my stay here every time i come and i like it that

english breakfast buffet was delicious

location ,the breakfast ,ensuit to my room no shared facility

the staff were so friendly and welcoming. the breakfast was delicious. good shower too!

delicious breakfast, plenty of choice

nice bar & restaurant

coffee machine in bar not working.

nice location lovely staff nice bar and food

clean comfortable, bar meal was beautiful thank you

the bar & seating area were comfortable & so was the bedroom

great proximity to the airport, friendly staff and good wifi access.

to connect to wifi was unhelpful

station which takes you downtown within 20 minutes - lovely room, with lots of tv channels, free wifi, quality shampoo/shower gel, towels etc

the wifi strength in my room was very weak

kicked off wifi during the night so missed a few calls/messages

also, the laundry was clean and fresh

early check in really helped

fantastic place. with bathroom inside. very friendly reception. and thanks for early check in.

parking early check in friendly staff centre of town and very close to beach good size room with ensuite

friendly staff early check in at no additional cost free parking free wifi complimentary shampoo & conditioner tea

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

andrew was amazing and the late check out really helped us to plan our day

wifi / phone signal (ee) was not great (-)there was no wifi available and there were a few electrical issues. (+)free wifi was of good quality and the underrated floor in the bathroom was a nice touch. (-)better wifi access when they have large events. nice to have smart tvs. (-)nothing to dislike really although the wifi was a little flaky. (+)really - really - nice place but wifi was really flakey. (-)only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps the addition of a smart tv and a bluetooth speaker (-) the free wifi was very poor, did not connect well and was slow (-)couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was working - not for me it (-) wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

breakfast the next morning was very good

parking a bit limited with a battle spaces , but that s nit picking !

superb building with lots of history and charm, great location with good parking and walks

breakfast, whilst excellent, is pricey

affordable yet like 4 stars. there's kids area with variety of toys and books.

hotel very near the airport the staff were very friendly my grandson loved the kids corner with toys

room breakfast great value

no vending machines to grab a can of coke or a bar of chocolate.

coffee was really good too and the kids had a hot chocolate, all in the room

seemed safe for my 2 kids

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared the mattresses were stained and there was what appeared to be drug users across

the room arrangements, i was able to stay with my kids in thesame room on different beds.

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where we were stuck

has arses flashed at me and 2 young kids

location, really excellent food, friendly staff, generally great facilities, safe parking, overall

we were on motorbikes and therefore appreciated the large tarmac parking off road

comfortable bed, very quiet area, breakfast superb

friendly team, great service, lovely evening meal and breakfast, free parking, rooms done to a good standard, pub refurbished in 2018 and looks great

parking on site

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

partner said the cooked breakfast was delicious

our room was clean and comfortable and breakfast was fabulous

offer states continental breakfast, but the owner goes out of his way to please

great breakfast and hotel is in a quiet and safe location.

was perfect nice big tv easy to access wifi bed was so comfy black out curtains

free parking & wifi is included and there is a great choice of

hotel room had been recently refurbished, the wifi was great and the facilities were good and staff were great

good size room. wifi quick

great wifi

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

the food is lovely and the whole bar area has a great feel

everything, location, staff, beautiful bar area 10 out of 10 from me.

lovely bar downstairs does very good and affordable

staff very welcoming and accommodated a request for a late check out

bar staff great

not enough bar staff - long wait for service

great size room. very welcoming staff. superb food and good bar prices.

plenty of choice on the breakfast bar and a large full breakfast if you preferred

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

the wifi isn't very consistent

not a strong signal for wifi in my room and only available intermittently

wifi is so important for me when i m away, that was excellent too

very comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

really appreciated the free wifi - wouldn't stay without it - and the free parking makes the cost of a stay even more value for

carparking free. free wifi friendly helpful staff.

this was a bargain considering the cleanness , friendly staff , how lively was , fast wifi , location

wifi didn't work on my phone

clean large room with big ensuite good continental selection at breakfast reliable, free wifi

breakfast had a good selection and the location was perfect.

the staff were very friendly and even allowed an early check in when i needed to work from the hotel room

comfortable room, excellent breakfast. good value.

staff were hospitable and helpful, particularly sharon at breakfast who is a gem

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

instructions for operating heating/air conditioning wifi not able to connect despite help from staff at reception, gave up and used my

cleanliness of hotel, free wifi and comfortable rooms

wifi was poor in all areas

poor wifi connection

wifi is free too

excellent kitchen facilities. property modern and well equipped.

the open plan lounge and kitchen ideal for a few pre drinks before a night

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

accommodated an early check in. very clean apartment and friendly staff.

much more space and with a kitchen you can make some tea or coffee or even cook

we requested an early check in as we needed to get changed for a wedding,after travelling up from london, which

quiet and nice little bar area downstairs too got a great night sleep was ideal (especially for

breakfast room was very nice with a large breakfast bar and comfy sofa

the bar is situated on the ground floor and the staff were very helpful

but clean rooms nice bathroom , good facilities with a large table outside and lovely micro bar inside this is the perfect location for a night out with the girls

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

the wifi was not that good

wifi not very good

wifi weak/non-existant.

couldn t get the wifi to work, although this was not essential for me and didn t ask for help with it

the wifi - my antivirus rejected it because it was not secure.

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your own

there is laundry facilities

bar area is a

staff were helpful and friendly and having a laundry room helped with 3 young children

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

bar area perfect to have a drink watch sport and wifi good enough to be able to work a little.

th floor) was non-existent

good wifi, as i needed to work while in the room

wifi in our room

problematic connection to wifi in reception area

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

i didn't use the washing/drying or kitchen

kitchen to be more tidy

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the drinks are the bar and cheap as was the cost of the room

great bar with great prices, we even received a free drink on checking in

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

good wifi throughout

very weak wifi

open wifi network is insecure.

availability of gluten free and vegetarian options on late room service menu.

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

wifi weak.

good wifi

or coffee making facility, you could get one tv channel for a very short time and the internet wifi signal was very

free wifi signal was very weak in the room but ok in the hall downstairs

great wifi

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

lovely decor and beds are super comfy and the late check out was great.

early check in & late check out. window opened much appreciated.

ambience and was lucky to get an early check in

good that it was a late check out

wifi was terribly slow

internet/wifi speed wasn t fantastic but it was decent.

there was a hairdryer, extra linens and pillows, tv and free wifi

good wifi; selection of teas etc

very good breakfast, reliable wifi

d has been every time i ve stayed here).

wifi was really slow to use.

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

wifi is extremely poor/slow but i am sure it can be fixed!

wifi a bit slow but good enough for emails and browsing - can't use for streaming

nice modern rooms, comfy beds, good wifi.

the table the bath air con size of the room choice of tv channels free wifi

at least we could get wifi on our ipad

the wifi could be faster and less temperamental

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

early to our early check in just on the off chance we could get in

left a day early because of it)

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

the wifi is a tad slow but usable. parking can be tricky if it's busy.

excellently decorated. very clean. very friendly staff. comfortable beds. wifi is free.

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit

the quality of the room, quick access to wifi and quietness of location despite it being central and close to station

wifi password didn't work and staff didn't know why

great room, bathroom, wifi, breakfast and dinner

free wifi

wifi did not allow me to connect to my vpn for work which made it difficult to get work done

room, view, facilities, wifi.

there is no option for secure wifi

good wifi and shower was hot every morning

great helpful staff lovely clean rooms fantastic wifi would stay again

the wifi in he hotel was very poor

hotel was spacious with very friendly staff and had a decent bar too

good location for our event at exhibition park. good bar area. just what we needed and clean.

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

there is a bar with everything you could need

the hotel staff, bar and pool table

code that didn t work for wifi when reported told there was a problem and we should have been given the staff code

wifi didn't work

tv didn't work the signal was absolutely terrible so i watched my ipad, however you do get free wifi so that was a great

the wifi didn t reach our bedroom.

head needed replacing, bed needed a topper or mattress replacing, bathroom needed a heat source, wifi did not work in room

i could not connect wifi.

wifi connection was poor

wifi connection kept dropping out

the wifi was strong but the registration process was long winded and

wifi worked well and got on and worked in the small lounge on skype calls

it's centrally located, quiet, good wifi, near everything else that matters.

free wifi

the wifi was working great and the bed was very comfortable

the wifi did not work in the room but did in the corridor? air conditioning was noisy

parking / wifi poor

they have a great gym for workouts

an issue with a damaged grab bar in bathroom was dealt with very quickly

clean hotel, friendly staff, delicious breakfast, close to centre

breakfast was amazing and the kids enjoyed it

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good choice for breakfast

wifi was excellent as well, hardly dropped at

couldn't connect to wifi in the room.

the wifi wasn't working, however there is so much to do it wasn't really an issue.

wifi connection was poor in our room 208.

wifi was a little variable.

wifi connection was weak in my room.

wifi during the week is terrible, better on weekends and it's not password protected

quiet and good wifi

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

wifi kept disconnecting

free wifi:), and the bed was very

wifi registration was a little beat difficult.

the wifi was a did iffy but that was being fixed the day we left.

couldn t access the wifi as it was unsecured.

microwave or bar fridge in room

the bar was great with lovely bar staff

hospitality, good deals on drinks in bar 2-4-1 on some drinks

food at restaurant was first class and bar had live music and friendly locals

good value , clean comfortable. nice bar downstairs doing good food.

as a member the early check in and late check out was a massive bonus

early check in for ihg members. room was spotless. check-in was fast and very helpful.

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an afternoon appointment for our child

excellent staff lovely breakfast

the beds are comfy and kids are happy

should be a manual in each room explaining the facilities, wifi etc

rooms are clean and comfortable good wifi

wifi and tv were poor quality. not clear how to access radio.

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

also the free wifi is really straightforward to connect to, and it's fast

wifi should be free in the rooms

there was no free wifi

no free wifi!

free wifi

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

pool a bit small and there is no sauna although there is a steam room.

nice warm pool and kids can access the pool all day so my daughter loved it

car park space on site, gin bar good atmosphere and menu, breakfast delicious and good choice, early check in and late

we asked for a late check out which was facilitated but nothing else done to try make our stay nice after the

the bed was comfortable and the late check out was awesome

reception staff comfy bed very large, love it great view across the river and into hills good breakfast bag love the shower and ensuite toilet very quite just a shame i couldn't get pics of

with lots of school kids/youth near the park etc

staff were really friendly and the breakfast in a bag was fine was near town so could walk in without having to take the

value for money lovely and clean comfortable room late check out

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking available which is great

could not get wifi in room?

lovely spacious and spotless room, parking available, lovely staff, delicious breakfast, great wifi, loved our balcony fantastic stay

free wifi

good wifi

wifi was poor

wifi not secure. no menus in the room.

wifi was slow

excellent rooms with brilliant wifi

the wifi was absolute rubbish!

the wifi stops working as soon as you get in the room

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

wifi connection was great too

tv didn't work, flaky wifi. no in room heating contold

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

taking kids out until after 11 at night

little hotel fantastic food great reception and bar staff was disappointed at 9

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

that we did not eat the police riot squad swarmed this place thank got we didnt have our kids do not beleave the photos off this hotel do not

comfy bed great breakfast

not great when you are traveling with family & kids

liked the room which i got and continental breakfast, hotel entrance good, easy check-in, good staff member

no lamp in room, kids don’t like sleeping in total darkness, had to leave a set of main lights on

nice bar with a pool table downstairs

lovely stay lovely bar lovely people, really nice for a nice little get away!

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

bed was ok to sleep and they allowed early check in and later check out

breakfast was perfect - set you up for the day

breakfast was very good with lots of choices

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

too hot in the room and the laundry underneath us made a lot of noise during the night

by the friendly staff, modern room decoration, a very good breakfast and outstanding clean

the deluxe room was very comfortable, the gym facilities were very good, and the breakfast was of a high standard

30 as next door had a room full of kids and we're so loud also next doors room had a friends across the landing which were also loud

waiting and bar staff first class

ordered breakfast in the room whilst hubby went to gym

love it we visit regularly great location great pool spa facilities lovely staff restaurant overpriced and room service prices but offer great breakfast

great ensuite shower with toiletries good interactive tv and wifi restaurant was fantastic with breakfast included in cost of room

free wifi was available in the rooms

didn't have the wifi code, so used our own data and it wasn't very clear to us what we needed to do

consistent wifi would be more helpful

there is wifi in rooms you need to ask for code from bar

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

free parking and wifi was a bonus

i asked for the wifi code and was told it was on the room door

there were no issues with the wifi which we sometimes get

everyone very helpful landlady very friendly good breakfast hood bar food.

offered us free breakfast, minibus transfer to metro and late check out on the

the breakfast was extra but brilliant value for money a lot more than expected

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

.everything except the breakfast

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

i think there should be decent fresh coffee at breakfast rather than sachets of instant.