good parking

the wholesome northumbrian breakfast more that sets one up for exercise in the amazing northumbrian countryside

breakfast and location they met our expectations and also the service was excellent as the rest.

breakfast, service, staff, cleanliness and food were all excellent

setting, friendly staff nothing to much trouble, bar service, evening meal and breakfast where all outstanding

breakfast and supplies for making meals and hot drinks in the cleverly designed kitchenette

however, with the well equipped kitchenette in each room, this isn't a major issue, as you could bring in snacks etc

the room we had included a small kitchen area with sink unit, cupboards, microwave and toaster with tea, coffee, hot chocolate and

accommodation has been renovated to a very high standard which also included a little kitchen

great use of the space, it had a living area, bedroom with en suite and a small kitchen area

it was nice to relax in the bar with a pint after a long day

dining or drinking options, but that wasn't rogers fault as the kitchen and bar staff left during the covid outbreak

arriving back at around 5 pm on our second day we found the bar closed and no obvious means of ingress to the hotel

the bar of the hotel had a vibrant community with cheap drinks and pool

the staff were nice and the food tasty. the bar was spacious with a pool table and tv.

breakfast superb, staff polite, room comfortable, real ale good, wifi good

wifi is not 100%

service but the hotel has wifi so not an issue

tv channels difficult to work out no wifi and only 3 phone system gets a signal.

the best shower but serviceable & the wifi was down

the only issue we had was the wifi was buffering when watching poldark on the telly

*upon arrival we weren't told about breakfast time, or wifi connection, then couldn't connect because we had been given the wrong password

wifi didn't work.

wifi is not good

poor wifi

wifi in the lodge dropped off and i lost five emails that had been drafted

wifi wasn't like your typical free wifi that barely works

wifi was a bit slow and there was a strange drain type smell in the room when we returned late

the wifi didn t work in our room.

wifi access could be improved

is the 2nd time we have stayed here, found it perfect for what we needed and have the bar next door which does food is convenient

breakfast freshly cooked to order was delicious

breakfast was beautiful

lovely pub. very comfortable room. excellent breakfast.

location good for sightseeing,enjoyed food in bar and breakfast,room comfortable.

very good breakfast very good nice selection served quick so food hot always served with a

breakfast was excellent, staff were excellent

very good food, evening meal and breakfast, room comfortable and quiet, all good.staff friendly

the full english breakfast was one of the nicest i've had.

friendly staff , lovely location, decent size bedrooms and a lovely breakfast.

coffee machine in bar not working.

the drunken man in the bar very abusive the member of staf male sorted it straight out

the lady behind the bar was brilliant. excellent customer service.

staff are helpful with an early check in

as i live a distance away it is ideal to stay the night before when you have an early check in the next morning

the wifi strength in my room was very weak

room was comfortable, wifi was excellent, the bar downstairs was accommodating with a good selection of beverages

only problem this time the wifi was really slow so couldn't do the work i had planned from our room

kicked off wifi during the night so missed a few calls/messages

wifi would not connect

) - wifi was great, as were all facilities

bad wifi signal...

the only problem we had was the wifi signal was pretty poor

could have been comfier and the tv couldn t connect to wifi to use any smart features

wifi a bit hit and miss.

bar excellent decor

breakfast was amazing and all freshly cooked

room, friendly staff, excellent cooked breakfast included

we enjoyed a full cooked breakfast in the morning before resuming our journey up the coast

we ate dinner and breakfast and both were fantastic

breakfast included in price, good service felt as ease in lovely environment, all staff friendly &

which was a shame as bar was very much to our

following covid19 restrictions the bar was closed and empty at 10pm

breakfast excellent

good bar meal and later live music in the bar

even though it was above the bar we were not disturbed by noise

very central location with lovely bar and lounge

arrival we checked in at the bar with people standing around us - would have been good to have been taken into lounge to check

helpful staff, we needed to drop the bags off early before a wedding and the staff arranged early check in for

friendly bar with a good selection of booze good food

nice cosy room great breakfast and staff really attentive and helpful

the full english breakfast was substantial, well cooked and very tasty, served with a bright smile by jo

breakfast and evening meal were excellent

the breakfast was delicious, and all the staff were very friendly

wonderful service, friendly staff and beautiful breakfast!

also, it was quite difficult to connect with wifi in the room at first, possibly because of the thickness of the walls, but the young man at the

difficult to get wifi to work which was a shame and was needed.

poor wifi coverage

had to ask the wifi password. would have been good to have that info in the room.

wifi was intermittent and slow breakfast coffee was poor.

prices for bar and breakfast are reasonably priced and staff were exceptional, the 2 girls in the bar on

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

swimming pool juzzie gym etc nice staff

noisy kids next door...

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

the kids loved the swimming pool, which although small was never too busy and always quite warm.

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

friendly reception and bar staff. very helpful and professional.

room breakfast great value

my two grandsons loved the pool we only stayed one night but used the pool three times the breakfast was lovely with plenty choice for

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where we were stuck

seemed safe for my 2 kids

shared toilet/bathroom facilities as we had kids

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

noisy guests letting their kids run around the corridors till 1am.

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

wifi in our room was poor, couldn t reach our room from the signal box

there is wifi in rooms you need to ask for code from bar

free wifi was available in the rooms

only thing that can be an issue is the guest wifi, which does not have great coverage in all the rooms

wifi could be better.

wifi / phone signal (ee) was not great (-)there was no wifi available and there were a few electrical issues. (+)free wifi was of good quality and the underrated floor in the bathroom was a nice touch. (-)better wifi access when they have large events. nice to have smart tvs. (-)nothing to dislike really although the wifi was a little flaky. (+)really - really - nice place but wifi was really flakey. (-)only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps the addition of a smart tv and a bluetooth speaker (-) the free wifi was very poor, did not connect well and was slow (-)couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was working - not for me it (-) wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

d quick)

breakfast was amazing and the hotel was beautiful

fabulous rooms, quote, comfy beds. breakfast was fabulous.

we got our breakfast at the hotel as well, and the food was made fresh and was delicious, as well as having a

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

comfortable bed , nice large tv and free wifi

great wifi

is is based on staying there three days a week for several months

lovely bathroom ,television and fast wifi

good size room. wifi quick

great location, excellent breakfast, staff really friendly.

friendly staff nice room great breakfast

room small but clean and the breakfast was lovely. overall it was just good value for money.

nice bar area, beds were comfy.

everything- location comfort of room food served at bar and staff really friendly free parking

not a strong signal for wifi in my room and only available intermittently

the wifi was not very good . the beds were not that comfortable although extremely clean.

wifi is so important for me when i m away, that was excellent too

the wifi isn't very consistent

liked the staff. liked the parking. liked the room and breakfast. loved the wifi

carparking free. free wifi friendly helpful staff.

wifi didn't work on my phone

this was a bargain considering the cleanness , friendly staff , how lively was , fast wifi , location

the free wifi was very good

good value for money .nice friendly staff good breakfast.parking. wifi nice meals i tbe bar.

the breakfast was excellent and in the evening the bar staff supported my every needs

staff were hospitable and helpful, particularly sharon at breakfast who is a gem

enjoyed my breakfast & the staff were welcoming & friendly

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

great location - clean, lovely breakfast, welcoming staff and a good nights sleep

en-suite shower excellent bar well stocked and menu varied dogs made to feel very welcome, especially in bar and at breakfast

food in the evening and breakfast were very good

lunch menu in bar limited, no salads

great bar and food.

was perfect as was the breakfast and bar meals

no bar yet not for familys but clearly states that.

there is a bar with everything you could need

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

good location for our event at exhibition park. good bar area. just what we needed and clean.

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

staff, cosy clean room, best full english breakfast ever tasted

staff gary behind the bar was a great host staff at breakfast were great breakfast was very

we were served a lovely breakfast and nothing was too much trouble like extra toast, coffees and juices

clean and comfortable, lovely breakfast . the food in the bar was great

bar itself was great with bar staff more than happy to have a chat

early to our early check in just on the off chance we could get in

everything, kids loved the breakfast

too hot in the room and the laundry underneath us made a lot of noise during the night

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some breakfast so that says alotud83dude03, free parking was a bonus, staff were very

enough to move room , on the saturday night while mum’s and dads where getting drunk at the bar kids were running up and down the hall

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due to traveling for a wedding

staff fantastic, super dog friendly, dog bowls towels and treats in room good restaurant and bar mega breakfast choice

breakfast was great as was the location

the bar was well stocked and the menu was extensive

the staff were really friendly and breakfast was great

breakfast was excellent, good quality produce and nice selection.

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was great

amazing little kitchen

the open plan lounge and kitchen ideal for a few pre drinks before a night

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

bed extra comfortable very spacious excellent kitchen facilities

the wifi was also good

wifi was poor in all areas

wifi is free too

poor wifi connection

cleanliness of hotel, free wifi and comfortable rooms

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

not enough bar staff - long wait for service

plenty of choice on the breakfast bar and a large full breakfast if you preferred

bar staff great

bar prices very reasonable and food choices good

bar for a drink, breakfast available in the morning, a fantastic humorous host

but clean rooms nice bathroom , good facilities with a large table outside and lovely micro bar inside this is the perfect location for a night out with the girls

breakfast room was very nice with a large breakfast bar and comfy sofa

quiet and nice little bar area downstairs too got a great night sleep was ideal (especially for

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

the wifi stops working as soon as you get in the room

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

tv didn't work, flaky wifi. no in room heating contold

good wifi, lovely view

the wifi in the room was poor on the tenth floor.

wifi in our room

the room was great!! lovely walk in rain shower, big bed, great amenities. wifi, not so good.

problematic connection to wifi in reception area

the late check out was great, the bed was really comfy and the breakfast was amazing.

the food in the bar and grill was delicious so i definitely recommend that restaurant

love it we visit regularly great location great pool spa facilities lovely staff restaurant overpriced and room service prices but offer great breakfast

location and pool

room was excellent x bar drinks good value x close to places of interest

i didn't use the washing/drying or kitchen

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

kitchen to be more tidy

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

quiet and no kids running around got a room with window that opens

00 for me and 2 young kids one night ,very poor value for money ,won't ever return to be honest

breakfast was good

reception staff comfy bed very large, love it great view across the river and into hills good breakfast bag love the shower and ensuite toilet very quite just a shame i couldn't get pics of

late check out is a bonus

paying separately for wifi, i think that should be included in club room charges.

dodnt tell you how to access the wifi or how to go about the free parking not the best customer service, but the rest of the

tv is huge, and wifi is free in the

free wifi free parking location fast check in

there was supposed to be free wifi but we couldn't access it

good wifi; selection of teas etc

very good breakfast, reliable wifi

internet/wifi speed wasn t fantastic but it was decent.

clean room, big shower. good air-conditioning and wifi. extra pillows available.

there was a hairdryer, extra linens and pillows, tv and free wifi

free wifi

staff were fantastic, coffee was great and the wifi was very strong

wifi was a little annoying in that some of the most standard web sites threw up security warnings,

wifi - password given didn't work

wifi didn't work first time

the breakfast was included and was self-service

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out added on

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not ready

breakfast was absolutely lovely. so fresh

due to a heavy night on the tiles a late check out was no problem for the staff

bar hadn't draft beer, the tv was very close to the bed afraid you would knock it off the wall

lovely bar and breakfast area

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the evening

location and welcome,early check in

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

laundry , storage everything available, breakfast at cheaper price, if not included

staff were helpful and friendly and having a laundry room helped with 3 young children

there is laundry facilities

the hostel has a free laundry service with washing machine and dryer

not a place for kids

breakfast was spot on location was good

nice and friendly staff breakfast was very good and rooms were very clean well worth the money good base to

kids loved wandering around with the chickens & exploring the grounds, really safe

the breakfast area, again something different, three large tables, people sat around and had a nice

couldn't access the free wifi

wifi would not connect

wifi connection was poor in our room 208.

wifi didn't work when i was there at all.

t i had unlimited data so i didn't bother asking for help) and the plug in the bath was not

they had same day laundry service

gym is well equipped

friendly helpful staff, accessible to where needs to be great breakfast everything was spot on

1pm, receptionist was lovely did her best to find us a room, a bonus to get a early check in, lovely breakfast next morning, plenty of choice, loads of room in dining room,

late check out on sunday was particularly good

when i had trouble getting on to the wifi the receptionist helped me

the wifi was strong but the registration process was long winded and

i could not connect wifi.

issues getting online with wifi

were very happy to receive a much larger room than expected, the most comfortable bed ever, free wifi and an absolutely fabulous bathroom with exceptional bath and shower

wifi a bit slow but good enough for emails and browsing - can't use for streaming

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

d has been every time i ve stayed here).

wifi is extremely poor/slow but i am sure it can be fixed!

wifi wasn't very good and a lot of channels on the tv didn't work

wifi was poor

liked location close to metro - we went to tynemouth wifi we couldn't access it said likely to be

the wifi was problematic at first, but it got fixed quickly after contacting support

the wifi was absolute rubbish!

the wifi was very good

location. comfortable bed clean good shower wifi

parking / wifi poor

the wifi did not work in the room but did in the corridor? air conditioning was noisy

the wifi was working great and the bed was very comfortable

the wifi reception was not good at all in our room.

of city centre, helpful and friendly staff called our room to let us know we were able to use the spa facilities, lovely breakfast lots of food to choose from

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

issue was breakfast no waitress or staff to help or serve

will definitely come back again enjoy the sauna, jacuzzi and gym during the day

arrived we got a complimentary upgrade and late check out

wifi during the week is terrible, better on weekends and it's not password protected

we had to change rooms shortly after check in due to no wifi connectivity

wifi was less than good and non existant on our 9th floor

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

partner said the cooked breakfast was delicious

great breakfast choices

amazing host and breakfast. always happy to help.

offer states continental breakfast, but the owner goes out of his way to please

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

bed was ok to sleep and they allowed early check in and later check out

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

there’s a bar downstairs where you can relax on an evening

nice bar with a pool table downstairs

wifi and tv were poor quality. not clear how to access radio.

the hotel clearly has wifi but

should be a manual in each room explaining the facilities, wifi etc

also the free wifi is really straightforward to connect to, and it's fast

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

wifi a bit slow. no seeds at breakfast.

station

lovely spacious and spotless room, parking available, lovely staff, delicious breakfast, great wifi, loved our balcony fantastic stay

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for the sage theatre and newcastle

good wifi

good wifi, helpful staff and the beds are so comfortable

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

the table the bath air con size of the room choice of tv channels free wifi

the wifi could be faster and less temperamental

at least we could get wifi on our ipad

no free wifi!

difficult to connect to the wifi on my phone and in my room the wifi kept dropping

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

finally there was also free wifi

no free wifi parking 12 for overnight

good wifi throughout

very weak wifi

open wifi network is insecure.

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

availability of gluten free and vegetarian options on late room service menu.

location and staff. reasonable facilities inc tv and wifi.

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

free wifi

great bar with atmosphere

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

wifi was poor too

the wifi in he hotel was very poor

good wifi and shower was hot every morning

room, view, facilities, wifi.

reliable wifi and well stocked bar would happily

the wifi was a did iffy but that was being fixed the day we left.

wifi required setting up cloud account

the wifi worked wel

had problems connecting to the wifi.

wifi kept disconnecting

up to mark, quiet night, nice view from my window, worth for the amount which i paid, got free breakfast it was good this place is very comfortable for travelers, located near to city

size of the family room was excellent extremely good for the kids

early check in, although for a fee.

staff ignorant booked early check in no response breakfast not great needs upgrade bit

room spray smells extraordinary, quiet place and big parking place offered me a nice continental breakfast

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

guy on breakfast bar was really lovely and worked his socks off

breakfast good although bacon was over cooked and broke into pieces when tried to cut

lovely breakfast included in room price

breakfast was excellent. staff very helpful ud83dudc4d

very well located, a lot of parking places, warm welcoming and superb breakfast

also, the laundry was clean and fresh

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

when looking at the menu there wasn't anything on there apart from the kids menu

food and drink could be obtained in bar downstairs (except on night there was a private function

cosy bar area to sit and chat with a drink

and the pub was a friendly place with friendly bar staff

on as they weren’t serving food so it was perfect for our group of friends to be in a warm bar with room for the kids to be all together and alcohol and soft drinks were served for the

drank in the bar both nights and had a great time mixing with the locals

great bar with great prices, we even received a free drink on checking in

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the drinks are the bar and cheap as was the cost of the room

.everything except the breakfast

didn't have breakfast

the breakfast was extra but brilliant value for money a lot more than expected

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast