wifi in the lodge dropped off and i lost five emails that had been drafted

the wifi didn t work in our room.

mac and the staff are great and really make you feel welcome, room, bed, tv, wifi, shower all excellent

wifi wasn't like your typical free wifi that barely works

poor wifi and disorganised check in

breakfast was massive portion and it lasts us until afternoon

lovely pub. very comfortable room. excellent breakfast.

the fact you could take your dogs with you in your room and in the bar made this so much easier for us

breakfast freshly cooked to order was delicious

the size of the room.the bar and pub and friendly staff

breakfast was amazing and all freshly cooked

the food was good, we ate in each night bar one when we went to seahouses

lovely staff, cosy pub and nicely fitted out. breakfast hot and freshly cooked.

where so nice and helpful, the room was prefect, breakfast was really nice especially the black pudding

only thing was our room was right above karaoke in bar but it did stop before 11.00pm

breakfast was help yourself in the bar - great food and exactly what we needed as we were on a multi day bike ride

great selection of beers the steak and ale pie with chunky chipd and onion rings was to die for bar staff were really friendly and helpful can't fault it in

bar meal well priced big portion very tasty

bar is good with decent selection of beers

everything fine just music in the bar over the weekend on till the early hours

the wifi works well in all areas

poor wifi

wifi is not good

wifi didn't work.

would have appreciated being given wifi code on checking in. another lounge chair needed

the room we had included a small kitchen area with sink unit, cupboards, microwave and toaster with tea, coffee, hot chocolate and

location very friendly alllowed is an early check in

however, with the well equipped kitchenette in each room, this isn't a major issue, as you could bring in snacks etc

we also had a small sitting room with a bed settee and kitchen area with fridge ,microwave ,toaster

it's has everything you could need including a little kitchen area

great bar area with a lovely atmosphere and decent food

good food nice rooms friendly bar staff the big lad chris is very good

the bar is nice, the breakfast was good

to add to this, the coffee machine in the bar was broken, but i survived

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

breakfast options you can’t fault what you get which is included in the price

breakfast is one of the best i have ever had

nice bar eating area breakfast delicious

couldn't hear the bar downstairs at all from the room

rooms large and clean breakfast great

hottest breakfast ever. well looked after by staff. very comfortable, good bedroom.

staff very friendly, food as always excellent, especially the breakfast

also good off road parking

friendly team, great service, lovely evening meal and breakfast, free parking, rooms done to a good standard, pub refurbished in 2018 and looks great

we ate in the bar area as we had our puppy but we were well looked after and the staff were very friendly and

the lovely young lady working the bar sunday evening was brilliant company

room small but clean and the breakfast was lovely. overall it was just good value for money.

friendly good choice or breakfast and good portion sizes included in the price of the room the bar was nice with live music on friday night

friendly staff, very comfy beds, good bar prices for drinks

nice bar area, beds were comfy.

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

you have to pay for the spa/gym which would be easier if you could do that at the time of booking but it’s a very small

comfy i like swimming pool had go down for room service they were sooo busy

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

the leisure facilities are fantastic, very clean changing rooms,gym and pool area

the best shower but serviceable & the wifi was down

tv channels difficult to work out no wifi and only 3 phone system gets a signal.

no phone signal, but you cant have everything. the wifi was free so wifi calling saved the day.

service but the hotel has wifi so not an issue

wifi is not 100%

was central to all amenities the staff were very helpful and really friendly the breakfast was good and plenty of

staff were amazing, the breakfast was brilliant and the room was really comfortable and quiet

english breakfast buffet was delicious

the staff were so friendly and welcoming. the breakfast was delicious. good shower too!

breakfast was excellent and the lady serving was lovely

staff; superb breakfast, catering for a range of dietary needs; great location and well equipped bedrooms

breakfast room service late check out clean

lovely and clean hotel .freshly prepared breakfast .owner very helpful

host was very accomodating, he arranged early check in and kept kitchen open later for breakfast following morning

both the buffet and cooked breakfast options offered a good choice

also, the laundry was clean and fresh

parking early check in friendly staff centre of town and very close to beach good size room with ensuite

fantastic place. with bathroom inside. very friendly reception. and thanks for early check in.

friendly staff early check in at no additional cost free parking free wifi complimentary shampoo & conditioner tea

early check in really helped

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

andrew was amazing and the late check out really helped us to plan our day

good sized hair dryer, big tv and free wifi.

big well furnished and finished room ,with easy to use facilities ,great fast wifi ,easy check in ,with the most friendly and helpful staff ,who resolved any issues quickly and

the rooms are good and comfortable and the wifi is fine

free wifi free parking location fast check in

free wifi and parking

was perfect as was the breakfast and bar meals

bar food available and excellent with excellent

en-suite shower excellent bar well stocked and menu varied dogs made to feel very welcome, especially in bar and at breakfast

great room - lovely breakfast ,very friendly staff. super service.

was perfect as was the breakfast and bar meals

paid for an early check in as we arrived on an early flight

there is a good bar reasonably priced with offers on drinks on certain

staff are helpful with an early check in

the bar & seating area were comfortable & so was the bedroom

coffee machine in bar not working.

wifi would not connect

great proximity to the airport, friendly staff and good wifi access.

to connect to wifi was unhelpful

wifi connection information should be available without needing to go to reception

station which takes you downtown within 20 minutes - lovely room, with lots of tv channels, free wifi, quality shampoo/shower gel, towels etc

we were served a lovely breakfast and nothing was too much trouble like extra toast, coffees and juices

the breakfast was delicious and the rooms were clean and tidy

staff gary behind the bar was a great host staff at breakfast were great breakfast was very

bar was cosy and traditional with great beer, excellent pub grub and friendly staff

view of the castle amazing. very friendly staff. excellent breakfast and service. room spotless

came down to breakfast minutes before the kitchen closed

breakfast was great as was the location

the bar prices are i little on the expensive side

rooms were lovely we didn’t eat in the restaurant but the bar and lounge was very comfortable all the staff were friendly and very helpful and

very good selection at breakfast. staff very professional. good experience all round

comfortable beds and excellent food both at breakfast and in the evening with friendly staff

very good breakfast very good nice selection served quick so food hot always served with a

excellent breakfast and evening meal

friendly staff , lovely location, decent size bedrooms and a lovely breakfast.

breakfast was superb

food in bar reasonably priced

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

the food is lovely and the whole bar area has a great feel

nice clean and spacious room- lovely relaxing bar and restaurant area

lovely bar downstairs does very good and affordable

kids loved the pool and the

mostly the staffs attitude, amazing with the kids and really made it worth while

clean rooms friendly staff good value. great late check out time.

affordable yet like 4 stars. there's kids area with variety of toys and books.

hotel very near the airport the staff were very friendly my grandson loved the kids corner with toys

has arses flashed at me and 2 young kids

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where we were stuck

very noisy kids were running till midnight, smell of sigaret smoke in room although it says no smoking

noisy guests letting their kids run around the corridors till 1am.

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

wifi / phone signal (ee) was not great (-)there was no wifi available and there were a few electrical issues. (+)free wifi was of good quality and the underrated floor in the bathroom was a nice touch. (-)better wifi access when they have large events. nice to have smart tvs. (-)nothing to dislike really although the wifi was a little flaky. (+)really - really - nice place but wifi was really flakey. (-)only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps the addition of a smart tv and a bluetooth speaker (-) the free wifi was very poor, did not connect well and was slow (-)couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was working - not for me it (-) wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

extremely clean, good shower, well stocked mini bar and snacks

parking a bit limited with a battle spaces , but that s nit picking !

free parking

parking was a bit sketchy. access road was tight due to cars parked on road side.

partner said the cooked breakfast was delicious

the breakfast is delicious

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

breakfast options were perfect

our room was clean and comfortable and breakfast was fabulous

i even had bottled water and an iron & ironing board and free wifi

great wifi

free parking & wifi is included and there is a great choice of

hotel room had been recently refurbished, the wifi was great and the facilities were good and staff were great

lovely bathroom ,television and fast wifi

plenty of choice on the breakfast bar and a large full breakfast if you preferred

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

bar prices very reasonable and food choices good

wifi was a bit slow but could do all that was required

very comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

liked the staff. liked the parking. liked the room and breakfast. loved the wifi

unable to get wifi

good value for money .nice friendly staff good breakfast.parking. wifi nice meals i tbe bar.

service, room had all the necessary equipment, tv, iron, hairdrier,kettle, shower, wifi etc

carparking free. free wifi friendly helpful staff.

clean large room with big ensuite good continental selection at breakfast reliable, free wifi

this was a bargain considering the cleanness , friendly staff , how lively was , fast wifi , location

we requested an early check in as we needed to get changed for a wedding,after travelling up from london, which

great location - clean, lovely breakfast, welcoming staff and a good nights sleep

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

the breakfasts were filling without being overwhelming, the 24-hour bar is a major bonus and jesmond is a charming area to stay in, quiet but also near enough to the

comfortable rooms and beds excellent prices and value great location for easy access to bars, restaurants, coast and city centre flexible hospitality including bar opening times and

the breakfast was very good cooked to order and the lady serving us evey morning was so lovely

the wifi - my antivirus rejected it because it was not secure.

the wifi did not work when i was there

only small niggle was that the wifi only worked for a few minutes over the two days

couldn t get the wifi to work, although this was not essential for me and didn t ask for help with it

wifi not very good

instructions for operating heating/air conditioning wifi not able to connect despite help from staff at reception, gave up and used my

cleanliness of hotel, free wifi and comfortable rooms

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

the wifi was also good

free wifi

accommodated an early check in. very clean apartment and friendly staff.

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

much more space and with a kitchen you can make some tea or coffee or even cook

bed extra comfortable very spacious excellent kitchen facilities

excellent kitchen facilities. property modern and well equipped.

bar for a drink, breakfast available in the morning, a fantastic humorous host

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

quiet and nice little bar area downstairs too got a great night sleep was ideal (especially for

but clean rooms nice bathroom , good facilities with a large table outside and lovely micro bar inside this is the perfect location for a night out with the girls

the bar is situated on the ground floor and the staff were very helpful

tremely) weak on the top floor, dust on window handles & blue vases

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit

a little crowded on the top floor, reception area narrow & inconvenient, wifi

the location was ideal, the breakfast was excellent, wifi was easy to connect to

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

the bed was screwed together didn't feel that safe to sleep on the wifi was very poor

excellent wifi reception

wifi isn't great all the time but the phone and 5g signal in the area is good anyway

the wifi worked in reception and ground floor, it did not in my room

tv didn't work the signal was absolutely terrible so i watched my ipad, however you do get free wifi so that was a great

improved from my last visit what the owner has done so far is good especially the bar restaurant and outside area … the food was excellent and cannot fault it at

seating area opposite the bar (where the t v is) could do with a little tlc a little off putting when people first come in,

the hotel is really quirky with lovely eating areas, a bar and a gorgeous outside area

we are bike packers and the owners allowed us to store our bikes securely in the bar overnight which was very much appreciated

no on site parking. bar is very expensive.

the breakfast was tasty and flexible in content

1 night stay, the b & b was situated in a lovely chocolate box village with the sea , river and golf course right

location was perfect for walking to the golf course and coastal path

great location with a nice size room. lovely bar and restaurant.

very clean and roomy, all facilities you could need and friendly staff.also excellent breakfast

we checked in quite late with no trouble and the young lady behind the bar was incredibly accommodating and helpful with a number of things (food recommendations, parking (+)enjoyed my stay, friendly bar and lovely clean rooms (*) busy little bar downstairs that does food (+)old inn with a cosy bar in a great location (+)went to the bar area, lovely lady gave us the keys. (+) felt comfortable alone in bar and enjoyed sunday lucn (+)cozy, friendly bar and restaurant and comfortable, clean room all perfect. (-)no room in the bar at night but accept it is a public bar (-)no breakfast, bit of a shame and the bar closes at 9pm on sundays.

staff were excellent requested late check out which was no problem

wifi weak.

poor wifi, the connection would break quite consistently 4

tv was tiny in such a big room, it wasn't linked up to wifi so limited channels

free wifi signal was very weak in the room but ok in the hall downstairs

great wifi

heels downstairs there is a bar where loud music and a drunk client prevent any rest

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

great bar with great prices, we even received a free drink on checking in

the drinks are the bar and cheap as was the cost of the room

staff were helpful and friendly and having a laundry room helped with 3 young children

the bar has a great selection of drinks and are reasonably priced

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

the hostel has a free laundry service with washing machine and dryer

th floor) was non-existent

wifi took a little while to connect on my computer but worked straight away on my phone

the room was great!! lovely walk in rain shower, big bed, great amenities. wifi, not so good.

problematic connection to wifi in reception area

the wifi in the room was poor on the tenth floor.

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

kitchen to be more tidy

open wifi network is insecure.

very weak wifi

good wifi throughout

room service was excellent!

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

they also gave me a late check out with no extra charges

lovely bar and breakfast area

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

late check out at 12 is very helpful after a hen do

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

wifi was terribly slow

very good breakfast, reliable wifi

internet/wifi speed wasn t fantastic but it was decent.

clean room, big shower. good air-conditioning and wifi. extra pillows available.

there was a hairdryer, extra linens and pillows, tv and free wifi

early to our early check in just on the off chance we could get in

good wifi

was pretty much perfect except wifi is very poor

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

wifi wasn't very good and a lot of channels on the tv didn't work

wifi in the room wasn't working for us but it wasn't a huge deal

nice modern rooms, comfy beds, good wifi.

the table the bath air con size of the room choice of tv channels free wifi

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

the wifi could be faster and less temperamental

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

hospitality, good deals on drinks in bar 2-4-1 on some drinks

bar opened late and easy to drive to

food at restaurant was first class and bar had live music and friendly locals

microwave or bar fridge in room

wifi was really fast and didn't have any connection problems

the quality of the room, quick access to wifi and quietness of location despite it being central and close to station

great room, bathroom, wifi, breakfast and dinner

staff were fantastic, coffee was great and the wifi was very strong

wifi password didn't work and staff didn't know why

no bar yet not for familys but clearly states that.

there is a bar with everything you could need

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

the hotel staff, bar and pool table

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

good wifi and shower was hot every morning

wifi efficient and fast

wifi was poor too

there is no option for secure wifi

room, view, facilities, wifi.

wifi connection kept dropping out

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

wifi connection was poor

were very happy to receive a much larger room than expected, the most comfortable bed ever, free wifi and an absolutely fabulous bathroom with exceptional bath and shower

the wifi was strong but the registration process was long winded and

breakfast - fresh waffles machines made the kids delighted

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

great check in and out times - late check out suited us

an issue with a damaged grab bar in bathroom was dealt with very quickly

late check out was very welcome

the wifi was working great and the bed was very comfortable

the wifi reception was not good at all in our room.

free wifi

location. comfortable bed clean good shower wifi

it's centrally located, quiet, good wifi, near everything else that matters.

t i had unlimited data so i didn't bother asking for help) and the plug in the bath was not

wifi connection was poor in our room 208.

wifi needs improvement. shower not quite hot enough!!

wifi would not connect

wifi didn't work when i was there at all.

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

wifi during the week is terrible, better on weekends and it's not password protected

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

we had to change rooms shortly after check in due to no wifi connectivity

wifi was less than good and non existant on our 9th floor

the wifi worked wel

couldn t access the wifi as it was unsecured.

wifi required setting up cloud account

free wifi:), and the bed was very

the wifi was a did iffy but that was being fixed the day we left.

kids loved wandering around with the chickens & exploring the grounds, really safe

this should be listed very clearly on the property description, with a heavily pregnant wife , 2 kids , all being woken up by them outside your door is unfair and ruined what was our first trip

also, breakfast was excellent

we even had sunshine , this place would be so good if you has kids

lovely breakfast ( superb sausages ) friendly staff and great value

facilitated early check in prior to graduation ceremony which we were very grateful for thank

the breakfast was included and was self-service

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as well

i was drenched by the rain and requested if there was any room ready for early check in

location of the is perfect for families with kids specially who are planning to visit discovery museum or life science museum and commuting by

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

should be a manual in each room explaining the facilities, wifi etc

wifi: you must become a

rooms are clean and comfortable good wifi

the hotel clearly has wifi but

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

the grab and go breakfast was handy too

excellent a1, good health breakfast ud83eudd5e

and 1 small apple as well as kids apple juice

quiet and no kids running around got a room with window that opens

it was like kids breakfast

could not work out how to open the mini bar asked staff and still didn't work.

swimmy pool

food was outstanding,gym facilities excellent

i didn’t want to call reception and ask for someone to sort it as it was late and i needed to sleep

staff all very friendly and great to have pool and steam room

no free wifi!

it was a faff having to get the hilton app to obtain free wifi

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

difficult to connect to the wifi on my phone and in my room the wifi kept dropping

finally there was also free wifi

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

tv didn't work, flaky wifi. no in room heating contold

wifi connection was great too

the wifi stops working as soon as you get in the room

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

free wifi

wifi a bit slow. no seeds at breakfast.

could not get wifi in room?

station

surprisingly the wifi was poor not enough strength to download a newspaper

wifi access

food at the kitchen restaurant of poor quality. bar/staff unprofessional. wifi unstable.

excellent rooms with brilliant wifi

flushing wc, plenty of hot water, comfortable bed, good wifi & a tasty breakfast, but breakfast could have done with a bit more choice of food items

wifi was poor

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

when looking at the menu there wasn't anything on there apart from the kids menu

taking kids out until after 11 at night

little hotel fantastic food great reception and bar staff was disappointed at 9