great wifi signal for the teenagers

the wifi did not work during the entire stay

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

allowed early check in

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

pet friendly

the room was a good size and the wifi was fast too

being single without kids

breakfast was really good value for money

i had a pet friendly room which opened onto a little terrace which was perfect

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

good bar and restaurant

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

the restaurant should offer room service for evening meals. helpful if travelling with a dog,

wifi was not good enough to support streaming or downloading tv shows

to the port , pet friendly , large balcony to the room

anyone with pets it is worth pointing out that pet friendly rooms are located 5 floors below the hotel entrance

secure parking. room had a balcony. good wifi signal. close to ferry port.

sandwiches, crisps etc, on offer at bar and restaurant

high-speed wifi very nice personnell complimentary coffee machine in the

fabulous location, beautiful room, clean, great bar area and terrace

the fitness room is disappointing

the pool was lovely as well

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

pool gardens fact that it was very very dog friendly . house location

parking place was extremely dirty due to the rain

nice kitchen to share for making food. swimming pool!

no mini-bar in the room the wifi in the room was very bad

no food or bar facilities, closed down

not as pet friendly as most other pet friendly hotels

wifi did not work in room unless you sat by the door

but you cannot leave the pet alone in the room

temperature a little too high and a soap bar would be great in the bathroom

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

the room and bar facilities.

basic bar area

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

liked the staff, location, food, bar and excellent bedroom

the hotel has an underground car park (max headroom 1

underground secure and free parking

location, easy access, secure parking and free of charge , lovely clean room , modern

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

parking space in nearby garage - essential if you have car

everything in the room was nice, the play area is excellent for kids.

great selection and kids loved the breakfast doughnuts

kids where very disappointed they couldn't swim

no children's menu/not much for kids to eat

perfect for families; my kids enjoyed the playroom

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

private parking, comfortable bed, decent size room for family with two kids, great customer

very uncomfortable with little kids

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

the pool with a view and free wifi added to our comfort

the rooms were very comfortable and the pool and garden is very nice

large & clean swiming pool

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

tooo many kids and very loud at the bar

plus the pool was amazing for the kids specially in a rainy day

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

the breakfast was outstanding with a large selection of bread, meats, pastries and more

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

there is parking under the hotel and a lift

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

great attention for kids

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

spa is extra charge and rather expensive. fitness room tiny.

fantastic location and views friendly staff beautiful room and the spa was great

no spa facilities, sauna steam room etc...

check in, super friendly staff, free wifi, great location

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

loved the spa like bathroom and shower with glass view to room and window

there is a great roof terrace where a very substantial and delicious, fresh breakfast is taken every morning

however, prices at the bar, for room service and for breakfast were ridiculous

bar with coffee, breakfest and lunch

excellent parking

wifi wants great but that s ok for the level of all other services

clean, free parking and less than 10 minutes to the airport

wifi good

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

location is great, quiet, with the big garden, parking and place for barbecue

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

good wifi and available parking for a fee

the food is also great this time i order room service

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

only remark would be if they mentioned the additional pet charge on booking

the various restaurants the location the room service

only significant issue was that the wifi was poor in our room

limited fruits at breakfast; cold at reception area; small gym

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

the wifi doesn t work very well.

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

(my rooms is larger than my kids

our kids loved the breakfast

kids being sick and fighting in the streets outside from 4am until 7am

posh & executive feel that was really nice for the kids to also experience

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the swimming pool was not for swimming. it looked like a small pool for kids

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

my family also really enjoyed spending time in the gym

wifi signal is unstable. breakfast can be improved.

it comes with a good wifi connection, i was able to join a conference call without problems during my stay

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

a slightly late check out was accommodated and luggage stored until my departure time

and what i absolutely loved is the surprise kit for the kids

kids gets free breakfast so that is a great

room was very big and exceptional for traveling with kids

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

great for families and kids, close to tram for connection to metro so getting around was a breeze

our friends' kids had a great time exploring the space

staff were all excellent, wifi some of the best i ve had in a hotel for a long time

even a small spa or spa facilities would be a great addition.

everything, would be perfect if they had a pool/spa too

there is no swimming pool (would be a great bonus).

location and two interconnecting rooms we wonderful for the kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

the kids said the staff were really friendly to them, there were free soft drinks available in the

many little presents for parents and kids

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

breakfast is fine and the wifi was good

the wifi wasn t great

clean room, comfortable bed, wifi.

the lack of bar service.

they even had to fun out and buy ice cream for our kids b/c they were out

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

the kitchen wasn t flexible to accommodate kids menu

to separate us into separate floors which was disappointing as we were no longer next to my kids

bright and clean room and bathroom with very fast wifi

also good wifi (up to 120mbps)

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi wasn t working

parking is few minutes from the hotel pet are not allowed in the room alone

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

suite perfect for couple with kids or two friends who don't want to share room

fresh orange juice from the bar for breakfast

the staff in the bar were so kind and helpful

great simple hotel with excellent comfortable rooms, hot water, wifi

bar and restaurant serving good range of food and

parking outside especially as we were in a large van

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

given that we were with small kids, this was a huge hazard

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

very nice service, clean and comfortable room with kids, thank you very much :)

limited choice in restaurant although room service was good

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

great location. fabulous friendly staff. great bar & restaurant next door.

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

not mention the wifi was amazing

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

great location in the old town. great sized rooms and breakfast was fantastic

the wifi was unstable and randomly dropped connection. really only complaint.

wifi was

the bar onsite was fantastic and the bar tender provided such wonderful service

the restaurant and bar were great, service and food outstanding

got an early check in and best room

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi is spotty

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

playground nearby if your kids are bored

kitchen fully equipped

was brilliant, bar area was lovely, staff were amazing

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very

the rooftop pool area needs a bar close by to serve drinks.

bar did not serve a glass of cava

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

at night, it was quiet and we had excellent wifi

charge and extra 13 euros per night for pets, which is not advertised when booking, so beware

everything is close by with many kids play areas

the indoor pool is in the health complex next door, is 20 euros per person, and kids

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

kids were not allowed to use indoor pool

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi was easy to use and good signal

the wifi dropped out at times.

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

location, friendly staff, fast and reliable wifi

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

everything was great. kids friendly hotel

the little play area for kids at breakfast was fantastic

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

loved the little play corner for kids in the restaurant where breakfast was served

nice room with wifi (a bit worn)

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied

great breakfast, nice host, easy to find.

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

good buffet style breakfast

the wifi in the room was slow.

the bar area could be a bit more comfortable

free wifi

the bar downstairs is a bit plain looking - could do with a renovation maybe

wifi in room was poor

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby