breakfast was good and the freshly squeezed orange juice was

breakfast very good and plentiful. excellent shower and effective aircon

breakfast was buffet style with various options, and for the price we paid for the night was

breakfast was basic but good

modern, immaculately clean, basement parking, breakfast available - and excellent staff

the staff were super friendly and helpful (even searching out a bar so i could watch the rugby)

30 for meals or whether room service should be used

the washing machines is do it yourself in a laundry 10 min walk.

proximity to beach. clean and spacious room. access to room service.

the bar downstairs is a bit plain looking - could do with a renovation maybe

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

nice room with wifi (a bit worn)

no wifi in bedroom vegetarian option very very limited but they tried!

road, parking could be an issue

wifi didn't work

no wifi in room

staff, very clean room, wifi worked perfectly

good parking arrangement and really nice staff such as andreas and a younger lady at reception

location, easy access, secure parking and free of charge , lovely clean room , modern

nice little bar and restaurant

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

the hotel wifi was fast and everything worked well

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

it was okay.. nothing really special about it, we used the gym once it was a nice area

wifi ok

the wifi did not work during the entire stay

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

no wifi on the first floor

felipe at the bar was friendly and professional

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

was 12,5 extra pax and 7) for kids

poor room service

the pet bed, food and bowls were an excellent idea

sandwiches, crisps etc, on offer at bar and restaurant

location and bar / restaurant

fabulous location, beautiful room, clean, great bar area and terrace

is being refurbished so no bar or kitchen facilities

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

location and pool were nice

parking

swimming pool, staff, nice walk to town

plenty of parking space for our motorhome.

nice cool pool

being single without kids

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and

nothing apart from could do with an earlier breakfast time for camino pilgrims

the staff was great & very nice restaurant/ bar there, too

position, staff and high quality of the hotel. super pet friendly

close to beach, wonderful garden to take breakfast.

lovely staff, great breakfast and best location close to the beach

bar area was extremely comfortable and had a very homely feel,the showers were very powerful and

currently tired looking though bed comfortable no in room coffee /tea making facilities, mini bar

i saw the water dropping from the seeling in the bar during the rain

didn't try the bar or restaurant but looked lively

i also liked the small breakfast buffet and the dinner i had

breakfast is very good with a wide variety

pool area could do with an upgrade but who needs a pool when you are so close to a fabulous beach

kettle or coffee in room no bottle water no safe no iron no laundry no shampoo or conditioner no pool

great wifi signal for the teenagers

wifi did not work in room unless you sat by the door

but you cannot leave the pet alone in the room

room was as expected for 3 star rating; good wifi

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar & restaurant in building, so all convenient

breakfast substantial

underground car parking and nice walks around area

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

very friendly and good price. garage parking for motorbikes.

good breakfast

great selection and kids loved the breakfast doughnuts

no children's menu/not much for kids to eat

kids where very disappointed they couldn't swim

perfect for families; my kids enjoyed the playroom

everything in the room was nice, the play area is excellent for kids.

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

parking space in nearby garage - essential if you have car

restuarant excellent staff helpful breakfast good

great restaurant next door, closer to camino interior route, far from camino coastal, amazing breakfast

authentic restaurant , and a massive choice at breakfast

wifi was a bit intermittent

we had to eat in the bar and the food was excellent

activities - the indoor pool was small but warm and great for our kids to play in as it was so quiet there was

pool and sauna a nice extra

the gym is also not very appealing but has the most important machines

food - we didn't have breakfast as the apartment had a kitchenette which was adequate for light meals (fridge

indoor pool was way too hot, it was rather a hot tube than a swimming pool

kids screaming in the hallway which the hotel can t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

the bed for the kids was not so good and their room lacked air-conditioning

great attention for kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

bathroom doors are transparent glass and not privacy if your are with kids

glass door and the glass shower door didn't give us privacy specially with kids

really liked how welcomed we were with our pet in the hotel

had a pull out bed for the kids but it was really uncomfortable

posh & executive feel that was really nice for the kids to also experience

(my rooms is larger than my kids

kids being sick and fighting in the streets outside from 4am until 7am

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the swimming pool was not for swimming. it looked like a small pool for kids

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

we enjoyed self service trust type bar (pour it yourself + write down what you had) in the beautiful lobby

a bigger gym

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

the kids said the staff were really friendly to them, there were free soft drinks available in the

many little presents for parents and kids

in addition charge 4 eur for each room service

location, gym and roof top bar. room and facilities good. v quiet inner room

spa was not easy to reach, warm red wine at the bar

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

we loved the roof top bar with its fabulous view of the museum

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

check in late cleaning perfect late check out

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

our friends' kids had a great time exploring the space

was old school comfy, with large hallways and rooms, very clean, lovely staff, lovely old bar that was great

great location, great breakfast and great service

wish the property had a swimming pool (though i knew it didn't have one)

if your children wish to eat dinner before 8pm your stuck with limited room service options

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

wifi was extremely slow at times. only a few parking places to unload in front of hotel.

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

the bar and the terrace has a nice view on the nervion river

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

unable to connect to wifi

the restaurant & bar staff also is very friendly & the chef is excellent

pets allowed

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the bar shut at 10.30 pm and we would have liked to stay later

wifi was very unstable. breakfast was just so so.

wifi was a bit slow.

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

they had goodies for the kids which was very nice! the location was excellent.

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

room was very big and exceptional for traveling with kids

and seems there are kids that time also they're running in the hallway

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and what i absolutely loved is the surprise kit for the kids

we travelled with kids, a small playing area could have been nice

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

the wifi worked well

asked for laundry service and reception informed me to leave the plastic bag in my room

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

convenient location. spacious room for family with 2 small kids.

to separate us into separate floors which was disappointing as we were no longer next to my kids

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

they even had to fun out and buy ice cream for our kids b/c they were out

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

location and two interconnecting rooms we wonderful for the kids

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

no noises from the outside, good wifi reception. overall everything was ok.

the wifi wasn t great

clean, warm, quiet with great wifi

the internet ( wifi ) never worked

room was a bit small but not a huge issue room service - probably ordered the wrong thing

wifi cut out at times which was hard when we had t do unexpected work calls.

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

got an early check in and best room

quite expensive, and would like to have option for glass of wine in the room service not all full

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

the tv didn t connect to the wifi so we couldn t watch netflix (that s complaining on a high level, i know

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

given that we were with small kids, this was a huge hazard

very nice service, clean and comfortable room with kids, thank you very much :)

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

hotel bar was very nice, good drinks and food

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

wifi was very spotty

wifi is fast, no problems with the connection

de wifi was very slow.

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

the bed was very comfortable and the airco (and wifi) worked very well

wifi can be patchy

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

the addition of the bar next door for a lovely breakfast was also fabulous

hotel bar is lovely, and used by locals too

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

room was on the small side. no work wifi i m the room!

room, nice staff, good wifi

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

location is great, quiet, with the big garden, parking and place for barbecue

also the prices at their bar were very high

they offered a wide selection of cold and hot dishes for breakfast both as a buffet and a la carte

the service was amazing, the breakfast unmissable

somehow, even the breakfast is first rate

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi good

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

wifi was easy to use and good signal

the wifi dropped out at times.

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

near facilities even a playground for the kids

the location, cleanliness, good wifi and spacious

the kids enjoyed the snooker table

everything is close by with many kids play areas

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

was spatious with fold down bunks for the kids and comfy beds

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

everything was great. kids friendly hotel

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme