friendly, helpful staff & free wifi

a wee bit noisy as rooms above bar area.

paid for 2 nights it ticked all the boxes we needed plus there is an electric car charger in the parking area

struggle for car parking space

thomas and all the bar staff, security etc all so lovely

and spoke with flora on reception, who was charming, supportive and most helpful in allowing us early check in

i rang the week before and asked if we could get an early check in

fabulous hotel and excellent breakfast.easy parking too.

only thing would be for fruit to be have been provided at breakfast

excellent breakfast options and service

on the bar was rude and lacked a sense of customer service

the kids loved the pool and my the gym was also used by us

the kids loved the pool and my the gym was also used by us

good hotel. room service good. shower great. big large t v. all good.

really enjoyed using the great gym &

the gym was great and the grounds were stunning

- impressive staff - helpful, cheerful room - exactly what we wanted room service - prompt, food was delicious

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

lovely space outside for kids to play after breakfast, great remote working facilities, good gym

very good rooms (but see below for niggles) and free parking

starbucks and gym and entertainment

good experience only down side was getting charged for the gym when i never used it but apart from that everything

place for amazing service, health - spa is lovely :) the most comfortable beds :) food if fantastic and starbucks

room gym swimming pool

staff was great the kids menu was fantastic and it was in a great location.

lighting in the bar booth tables could have been dimmed a bit in the evening - that s literally all i d have

is good to golf course and ascot races

great location for the pga golf tournament

over the past month (2x separate rooms), the tv s continue to not be connected to the central wifi network

again nothing to spoil the stay but kids wanted their cereal

the gym and pool was amazing. breakfast was excellent

there were beer taps with sparkling and still water available for free in many areas of the hotel

de-luxe double room came with robes & slippers (so useful for going to the pool ) & elemis toiletries & a real

the spa facilities are amazing

bar staff make an excellent cocktail

early check in was great for me due to my working hours.

accomodated our early check in

great parking and location easy for getting to motorway

everything about it was great including parking for free and late check out for free.

my kids enjoyed the pool , l liked the breakfast and the rooms were neat

the swimming pool and spa treatment was amazing

we could not use the pool, after check out, the kids were so looking forward to going init

the wifi was free, and really good, the bedroom was far better than expected, and the grounds amazing

good iron, good tea, good parking, ace location

beautiful grounds great location for ascot racecourse. plenty of parking

the bedroom was comfortable and there was free wifi

early check in

evening food in the bar - wasn t great, i ordered a salad and it wasn t fresh, it was limp and you could

was lovely and fast service, location was perfect, room was amazing, had fun in the pool

good value price. great lego pieces on room walls. parking is a stone throw away from hotel.

room was lovely and big for a family, kids loved that they had there

how clean and fresh the place looked, maybe it had some work done to it during the winter and the breakfast was

cookies and milk for kids really nice touch

good pool and spa and loved the outdoor terrace

great location to get to legoland the next day. great swimming pool for the kids.

of taking a pet was high and the 'gifts' for the dogs were totally unnecessary

the service is amazing in both the bar area and the restaurant and all the staff are super friendly and helpful

plenty of parking

nice restaurant and bar area, great garden and views

location, all basic facilities were available, very friendly staff and good parking facilities

food in the bar was excellent too

we got back around 11 and was not able to get a drink at the bar so really quiet on our trip which some people

rooms, fabulous breakfast and great dinner

the fault was down to the waiter not writing the order down, the kitchen didn't get the correct order

luke and harrison that work in the bar and restaurant and phenomenal

and whole setting, a spa on a barge

beautiful buildings in a lovely location. relaxing spa treatment.

been treated differently because we had to be in the bar to eat

excellent wifi

everything great, just poor wifi

issue was the wifi was a bit temperamental

wifi was poor and i was on business so it wasn t good

a little tired and untidy in places, could have done without the carpet being hoovered while eating breakfast

thin wall hear people talking next door single bed could not get narrower i would say a kids bed shower luke

liked the style of the buildings and there was a lovely bar area and the grounds were beautiful

loved everything about breakfast despite it not being the most extensive range of food

pet friendly, had run of very beautiful and extensive grounds, dogs welcome, comfortable ground

very useful having a parking area outside hotel and near good transport links and places of worship

clean , cheap , good parking, comfortable bed

wifi wasnt working properly

had a pleasant outlook over a nice lawn area behind hotel with tables; no road noise there; good wifi signal

good wifi

very warm and attentive welcome lovely bar and restaurant areas - again very old and very cosy great

really don't like the wifi sign in and data harvesting

great breakfast

wifi worked but wasn t stable; same as tv reception

traditional style pub, open fire and bar area is lovely

lack of decent bar area as mostly restaurant but lovely outside

i was very impressed by the bar & restaurant facilities at first sight and definitely wasn't disappointed when

staff happy to let me have my dinner in my room and they don t technically offer room service but as i was

parking provided onsite

sadly it was not clean either although the bedding laundry was perfect

lovely shower and huge tv in room with fast wifi

drove down into garage where the gate bar was expecting to pull a ticket or push a button there as most garages

some new curtains; it's not the hotel's fault but i had issues getting there as there was no free wifi at the

lovely breakfast the next

location, easy to walk to the castle and city centre *helpful friendly staff *clean rooms *good wifi *reasonably

plenty of choice for breakfast, cosy breakfast room

flexible with check in and check out, and helped us along the way, including with booking the spa service

good breakfast choices, gluten free bread and granola

it's a preference but found the pillows slightly too hard. parking is limited.

beautiful and memorable breakfast-wonderful taste and amazing choices of food.

swimming pool and spa are perfect

breakfast was also fabulous, loads of choice from the buffet, or you can also order from the menu

hotel - touch of class with decor - dinner at 1215 restaurant was very unique - the gym is better than some

the whole place was immaculate service was second to none and the spa was another level

if we have to say something wrong, maybe some more babysitters and/or kids club.

sadly, we had to ask for room service

was a problem with the wifi so the tv kept loosing signal which was very frustrating

room service

our sofa bed wasn't made up for the kids

was not going to pay adult price of breakfast of 10 for kids to only have cereal

no actual wifi in rooms. you couldn t even connect to the pubs wifi.

also wifi pretty poor, could do with improving

could not seem to get the wifi to work on any device

location, the bar , the food.

good wifi & tv

parking area great very close to the town centre and restaurants etc

good wifi, plenty of parking, easy to find, friendly staff and a proper large bathroom.

wasn't told that there was free wifi and wasn't given a password

free wifi

everything in, twin beds, tv, kettle, microwave and fridge ( which was a great added bonus) and wifi the beds

free parking and wifi

breakfast was superb, good quality and plenty of choice

the bar was welcoming and had many local people using it

information in the hotel room with wifi pass code and information and prices for breakfast, dinner menu

ended too early and breakfast started too late and room service would have been fab but it was explained to

we stayed at this hotel to attend the pga golf championship at wentworth

no room service or shop nearby

very good wifi and air con was good to have as we stayed during a very warm

the room service was good , there was a christmas party below us but they has emailed me to let me know

wifi was ok, not great sometimes and had to keep logging in again

if you have two teenagers or 3 kids, i can't recommend enough

free wifi didn t exist and air conditioner was useless (filter needs to be cleaned)

wifi is essential to locate the hotel

only concern is the quality of the wifi

well appointed with a couch as well as a bed a little coffee/tea making area and an area for the kids beds

they were wonderful to accommodate an early check in. we were so appreciative.

location of my room 417 - view of the laundry carts!

wouldn't/couldn't accept cash to settle my room service bill.

very comfortable. perfect location. responsive room service if any issues. good restaurant.

booked this hotel, a couple of months or so in advance of our arrival i asked if we could have early check in

spa was quite small, with only one jacuzzi pool and a sauna, though there were plenty of treatment

need a swimming pool

lovely location with ample parking. the communal areas were well appointed and comfortable.

plenty of parking space

breakfast eggs overdone

wifi was pretty poor, but i was only there for one night.

bit of noise from the downstairs bar but doesnt go too late and ear plugs provided resolved any need to sleep

wifi signal was slightly weak

the non existent wifi connection. it was supposed to be free but it didn't work.

the bar has low ceilings which amplify the noise levels and my room was just above and the noise went

staff, breakfast, location, room size and bathroom upgrades, tv in room, hairdryer, wifi, etc

it was during a very hot day and i was traveling with 2 kids , it was awfully hot in the room and the kids didn

room service did not go in to our room after the first night of our two night stay

it seemed very odd and was disappointing that a kitchen would run out of food, especially over a weekend stay

very accomodating - let us have a late check out due to a business meeting - also extended car park stay

big family friendly hotel, big pool with lots of floats and toys for kids

place for kids - breakfast was yummy and had everything and more to eat

one of the things which swayed us to stay was the ev charging available onsite

the wifi didn t work for me in area d, room 265. this was an issue

good wifi easy to connect to and works very well

small kitchen and bathroom

couldnt fault the room there is ample parking and withing walking distance to reading shopping center

nice rooms friendly talkative staff able to check in any time and a nice bar area

gym could have been larger. no pool

it was quiet and you had also a mini kitchen with microwave, fridge, water heater for tea or instant coffee

the hotel was fantastic value for money as the price included a breakfast and use of the leisure facilities

front of house staff in particular where excellent and are clearly used to having kids in the hotel as my 5 year

was no information about towel for the pool provided and where

loved the mars bar in the room too

wifi was not secure so some programmes would not allow access.

i arrived the top of the stair well was partially blocked with a hoover a fan and dirty laundry, they were there

one young man barged through the front door coming towards me of the hotel carrying laundry as i was walking

high back chair booths also makes the bar unwelcoming and doesn t make best use of the second fireplace

minute decision to book a night away with an absolute bargain of a price

ample free parking

issue - i had to go through the bar in the evening for the late check-in

restaurant and bar excellent

the bar is currently undergoing refurbishment but the work does not get in the way

1am my husband asked the porter if he can help his answer was walk down the road and go to the casino for a

, rough round the edges ,sent email asking for late check out

breakfast was superb and really well could, which also goes for the room service we ordered

was the worse i have tasted the staff were young kids

response time for room service was excellent

also it stated fully equipped kitchen, unfortunately after we done a little shop at the local m&s, we realised

no proper ramps for disabled. have to go through kitchen and side.

all the way loved the room amazing view wonderful,staff excellent very very friendy, the bar was beautiful so

all good except the wifi

they upgraded it for free on arrival which was really nice and the room service was super fast

room, great wifi, strong water pressure, and relatively quiet given the active bar downstairs

wifi and no breakfast

t got a cocktail list and would have loved a floater coffee which was also not on the bar list

lovely hotel, room great, staff helpful and friendly. bar and restaurant nice and decent value

is just as it is on the website every think was fantastic the kids love it definitely will go back

we had free access to the spa & gym

car space for my son who has autism - nice friendly staff especially the person who brought our room service

thought when i booked it there was a jacuzzi in the spa are but there wasn t

also, the children were looking forward to their kids welcome and kids breakfast however these were unavailable

ordered room for 2 adults and 2 kids - 1 big bed and 2 small in the room was only 1 small bed

the pool is more of a kids pool with the classes they run

ordered room for 2 adults and 2 kids - 1 big bed and 2 small in the room was only 1 small bed

closeness to legoland. kids eat free. parking available

room service forgot drink order to bring just gave food and left after 30 or 15 minutes i called to

the gym was a joke and smaller than the room

great for kids. my granddaughter loved the football game, colouring books. great kids meals too

we had a toddler with us and she really wasn't eating anything but magda the lady behind the bar was so helpful

rough and full of what were clearly under age kids drinking alcohol

no mini bar in the room and no room service available.

think i'd like to have seen a disability friendly spa area as well as disabled parking being more prominent to

breakfast was good tea and coffee was disgusting

75 room service fee which i wasn't aware of until i looked at the invoice

wifi could be better in the rooms

wifi was good staff were so helpful especially the lady called ranni

centrally located, close to station. good wifi.

2) the wifi displayed has no internet

couldn't connect to the wifi (got given two different networks - one failed to connect and i couldn't see the

free parking and wifi and very helpful staff, too, especially viv

was excellent for the train to twickenham and windsor, free parking, early check in, beds as requested and a

they were doing renovations. no restaurant or bar open

the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

very little in the way of facilities ie no bar or restaraunt

only time i went to the bar to get a drink after a very hectic day i had the misfortune of coming across a very

reception staff were really friendly & helped with early check in

breakfast

location free wifi staff

shortage of equipment for my pet unicorn!

the bar and restaurant were stylish and food excellent apart from the king prawns being over done, my

mid communication relating to early check in but not the end of the world, staff on duty

couldn't get a decent breakfast room service

the wifi was quick and free

outside station road seemed to be full of homeless, druggies and wayward kids

a lovely family atmosphere parking very

let us have late check out

room with wonderful amenities and a comfortable bed, food was incredible both dinner and breakfast, will definitely

green light on the ceiling (smoke alarm/wifi/i don t know what) is incredibly bright and could not be covered

fantastic breakfast, very accommodating travelling with a 5 year old

the pool was lovely and comfortable room.

staff were so helpful and arranged an early check in and late check out for us

24/7 bar lol

comfy beds, friendly staff, yummy breakfast, good size swimming pool

the room was so comfortable and the gym and pool where our morning kick start,before breakfast

oder and spacious - plenty of free parking.

spa facilities, bedroom and staff were amazing

staff at reception, the food, the pool, the amenities, the location and the cleanliness of the rooms

no laundry service during my stay as it was suspended due to covid-19.

very clean rooms are very specious stuff are friendly and helpful breakfast was served hot