than ensuring people booked breakfast slots in advance to save us waiting for a table to be free nothing

what we needed it for (stop over on our way to liverpool with 3 kids) it ticked all the boxes

breakfast bar choices oververy limited

loved our stay and didn't want to leave great late bar ment we could come back and enjoy a drink before bed bar staff lovely

close to m5 junction and spa leisure centre

lovely hotel - decor is great, food in bar was really fab and very reasonably priced

staff especially receptionist eni & matt on breakfast duty were friendly & professional

breakfast excellent, the lids covering food very heavy room comfortable and warm and clean.

great spa/gym with jacuzzi, sauna, pool and steam room

fantastic facilities including a cosy bar area and swimming poll & gymnasium

i didnt use the bar or restaurant so unable to comment on that i would stay there again if i'm in the

poor internet wifi service and i think the chef at breakfast was missing because although the service was good

no wifi available

we arrived late after sitting in a traffic jam after an accident on the m5, even to keeping the bar open for us to have a very welcome drink

views rooms was very spacy and nice staff was so lovely and helpfull room service was good and food was

we had a wonderful meal in the bar and enjoyed drinks after

breakfast has good choice.....plenty of parking........dinner is ok

fitting bath panel complete with mould let down a very spacious and well presented room, the car parking fee additional cost to our stay was an unwelcome surprise, i would prefer to see the

the disabled parking bays were scattered with discarded rubbish, beer cans and most unsanitary smells and waste

breakfast was cold on both days looked like it was cooked and left not very impressed and the cost

the kitchen is a great touch

the wifi was good, the host was nice, free parking

very clear that the restaurant and bar wasn't open before we arrived

room service set up with local pub which is a great idea until you realise its cheaper to order on

room service didn't come to the room til half 12 and they didn't take out used towels from the bath

customer service was exceptional and room service superb.

lots of space for the kids to run around

was a prom going on the kids looked amazing, even though the hotel were busy, staff had time and smiles for everyone

rooms were large, spacious and clean and there was ample parking

only thing which is not the hotels fault, was the noisy young kids running around and shouting at 2am in the

staff here are so friendly and went above and beyond from the reception, to the restaurant to the pool

best hotel gym i've seen

food is by room service

poor beer selection at the bar, spa was out of order (as it was last year when we stayed :-( (+)the spa facilities was great (+) with free use of the spa facilties, we got in at 6pm and spent the next 2 hours (+)place was lovely and relaxing spa was great staff were lovely very helpful and friendly (+)stay a beautiful grounds had an amazing spa day - also staff are great have to try the food next (+)stay and also the dining staff who pointed us in the right direction when we were looking for the spa and pool unfortunately we didn't manage to get a name (+) the spa staff were also very helpful, when the pool wasn't opened due to a problem, they called us as (+)outside view was lovely & spa was great. staff were also brilliant couldn t do enough for us. (+)selection of cooked breakfasts and cereals/fruits etc good leisure facilities, pool and spa as well as tennis courts and footgolf quiet location nice grounds, be lovely for a wedding

were friendly and great with the kids

the hotel had a gym, which even though small was adequately equipped for my needs

early 11

the rooms were great, clean & comfortable and the spa was amazing with a bookable hot tub and free access to gym / sauna room

quiet and comfortable rooms with tea and coffee making facilities, iron and ironing board, room service and a tv

daughter and her two kids had a room further down the hallway which i didn't visit however after they returned from the

couldn't use free wifi as no code witch was very enoying as said it was free and no staff around to

the man that greeted me was ok with it considering i turned up after 12 at night, he sent me the wifi password and wished me a good stay, it was quiet the bed was comfortable, the room had a smart

free parking to side/rear of property

comfortable stay with free wifi and parking

plenty of free parking as well which is becoming pretty rare

friendly reception and bar staff

full english breakfast bar plus fruits, cereals

a great location near the downtown area, a comfortable, quiet room, a nice restaurant and bar and wonderful staff

drinks prices in the bar were a bit expensive.

bar looked great

in the heart of the city. breakfast excellent. cooked to order

spa facilities very good - gym pool, sauna etc

the bar is a bit odd and not really open

lovely gym and swimming pool, good value for money

room service

made to feel welcome on arrival by very friendly, helpful staff despite the bar being busy

wecpaid a little extra for an excellent cooked breakfast

room 100% perfection with both bar snacks and breakfast hamper

small bar area, no residents room for a nightcap, but nothing we could not do without

breakfast was cooked fresh, was piping hot and very tasty, there was also plenty of it

of hotel bedroom and en suite very nice friendly bar staff and good service full of locals and tourists all welcome seabass cooked beautifully

breakfast was super and an evening meal with family members most enjoyable

easy to find and with plenty of parking, though the car park could do with being better lit at night

was clean, well presented, friendly staff, very well situated with no external noise, breakfast was very

the bar and restaurant along with the staff and locals all very welcoming

on site bar and pool table. bedrooms excellent, recently refurbished and cleanliness was 100%.

the bar was also great with plenty tvs showing the football and very friendly locals

staff were amazing and the bar was really friendly and welcoming

it was a saturday evening when we stayed, the venue had a dj in the bar downstairs so we enjoyed an evening of free entertainment whilst having a drink

their bar had a live band

lovely friendly staff very helpful cracking bar and food very enjoyable stay

food is great, both in the bar and restaurant

staff very friendly bar well organised even though it was

asked bar man on arrival where the car park was, he gave us directions but failed to tell us we could get

we particularly enjoyed having real milk in the mini bar fridge for our coffee in the morning

cobwebs in room small, quality playground would be nice for the kids

wifi wasn t so good.

parking outside the room so i can manage bags with the kids, plus it’s a

easy to find, just off the motorway, great parking & friendly staff

bed, room vey well equipped for the business traveller, wifi, desk, iron and ironing board

rooms need better soundproofing if staying with kids

the bar had a traditional pool table and catered to my thirst for a chilled pint of guinness

i ate at bar sunday evening and it was quite tasteful

i was in the car with 3 kids and i was booked for a dinner with a group of friends

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and we are already

we later discovered that we had to leave an hour before the breakfast was served as we had to visit an event which opened at 7

lovely room and great breakfast

relaxed atmosphere with sitting area with fire and bar for residents only

bar service at night but no big deal

and the breakfast was wonderful

the hotel was also very clean and breakfast was

staff brilliant and very helpful. breakfast ace

they do have a bar but as i was going out i didn't use

very good selection on offer and beautiful breakfast room

breakfast was superb. it was a 10 minute walk to the station.

staff both serving meals and behind the bar professional and polite

very clean and a delicious breakfast, the land lady gave us a late check out, much appreciated, thank you

delicious breakfast and early check in (from 2pm) and a decent check out time (11am)

the bar was beautifully decorated, the staff were friendly and very welcoming and our evening dinner

a lovely bar meal and took part in the pub quiz, very welcoming locals

free use of gym and pool, close to shopping centre, clean and spacious

atmosphere, room service, restaurant

room service food was below average

friendly staff, comfortable room, reasonable prices and easily accessible with free parking.

the spa facilities were excellent

friendly staff, very clean and modern hotel. parking facilities were brilliant

lots of parking

a fantastic bar with lots of gins

location was great, and there was plenty of parking spaces available

room service is very handy and breakfast in bed is fantastic

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

wifi was a bit temperament

wifi password, breakfast times

wifi was slow

you could improve your wifi, put wardrobe doors and a bit of colour on bedding

my husband took the kids for breakfast and swimming as i was having surgery and he said everyone was very kind and

2 days of a fried breakfast was kind of pushing it for me

my husband took the kids for breakfast and swimming as i was having surgery and he said everyone was very kind and

lovely meal at the grill in the evening and the breakfast staff becky and cassey

the bar areas were noisy with loads of uncontrolled kids

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

prices in the bar were stupidly expensive

accommodated our requests for 3 rooms next to each other and our request for a late check out

staff, excellent value for money, great breakfast and loved the activity packs for the kids

we loved the room and the breakfast

lovely staff, bar area was clean and comfortable

was no room service & the tv didn t really work

amazing room and secure parking

phone didn't work so we were unable to get room service, but it really didn't bother us and we just went and had cocktails downstairs in the

good location & parking. very clean and comfortable.

beautifully presented. secure parking. close to transport connections.

breakfast great

breakfast was a lovely bonus

at check-in , in restaurant and the bar were all lovely

the honesty bar was a nice touch and the room facilities (hot chocolate and home made biscuits) were a bonus

coffee machine at breakfast was broken, but we were told in advance, so not a orobkem

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

easy check in. added late check out on for only £10 more. close to bars.

car parking good and the choice to stay for late check out is good

late check out however one of the very rude staff members barged in 2

good to find family rooms with separate beds for kids

the parking is invaluable when staying in birmingham

taylor at the bar was exceptional

we took the bedding off and the kids slept on the floor instead which was fine

staff were very friendly reception hannah extremely delightful and helpful bar guy young and friendly

excellent location for where i was collecting daughter from university. large parking area!

we liked it all gorgeous setting . breakfast delicious . bar area good and family friendly .

house, had a very warm atmosphere the bar staff are very friendly, hockley house didn't have lots of staff

45pm and kids playing on

in really smooth; impressed by grounds, parking and decor inside the hotel; extremely clean; bar staff and breakfast staff absolutely excellent and the breakfast was superb

we were having a bit of a break from the kids

also excellent room

pool was very warm for kids also

staff were helpful and friendly. swimming pool was nice size for kids.

room service food was lovely and the breakfast is great very quiet at night, got a great nights

spacious, comfortable rooms. kids loved the pool. great buffet breakfast with lots of choice.

this was after driving around for 10/15 mins looking for parking

room service menu was expensive and there weren't many restaurants nearby.

facilities in the room were fantastic with reliable wifi and a 49

the free parking available is not much but not a big deal.

parking appeared to be just on the road outside of the hotel which is very narrow and very limited

very friendly staff especially claudia, good with the kids

lovely staff great breakfast ,great location

clean good signal on the wifi location very close to brindley place and the utilita arena bar open 24hr a day with limited food options also available 24hr staff very friendly and

the room was so clean and comfortable bed nice shower the pressure of the shower was good and the breakfast was so much options and good quality and the staff were amazing at the breakfast

breakfast included was lovely, the room was spacious with twin beds which were comfortable

wifi was extremely slow, for working professionals difficult

breakfast at the restaurant was excellent

the staff was great and the breakfast was excellent

expensive parking, room service difficult to contact and poor value for money.

it said about 24hr room service on confirmation but there wasn t any

breakfast was good, but portions were very small, as was the case with porridge - need to address

tasty breakfast

everything, room was great. staff were superb and friendly. breakfast and service was very good.

we stayed in room 4 witch had access to the kitchen ,dinning room, living room and reading gallery

- full english breakfast could have a little more on the plate

40am sunday morning by the laundry van loading & unloading linen/towels etc

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around at almost

breakfast was a little disappoing was expecting a cook food

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the standard

anything we didn’t like about our stay, however we wish there was the option of a cooked breakfast and not just continental