kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

the takeaways on high st, i only travel up to see my kids

easy check in. added late check out on for only £10 more. close to bars.

late check out however one of the very rude staff members barged in 2

good to find family rooms with separate beds for kids

very good experience except wifi isnt very stable at times

wifi was not great, slow at times but always worked.

i had an early check in and the room was good value for money.

only let down is the pool area - perfect if you have kids but for a nice couples day probably isn t ideal

one of the kids beds you could feel the springs through it

for the first-time guests, a bit more information about the pool and gym

the location was excellent. i loved the garden and terrace area. breakfast was great

was a bit dated, wifi reception wasnt the best

good gym opening times

was fabulous, i wish i had cash, so i could of given her a nice tip, great help at reception, room service fabulous, excellent hotel and i will be stopping again

hotel staff were all friendly/professional, room was clean/comfortable, breakfast

clean changing facilities, warm pool, very quiet early in the morning

the bar was fine with a nice seating area and lots of televisions

were friendly, spa and swimming pool were nice, beds were comfortable and everything was clean

really great food / room service handy screen in reception where you can check flights and

comfy bed. heating just right. quiet. late check out. good location.

i asked for a late check out, and was then moved to the adjacent building

bar was clean & friendly, staff were very

i like the bar bar staff and locals very friendly.

it was nice to have the bar available for breakfast and dinner

location perfect staff friendly bar atmosphere was brilliant enjoyed the stay and will be back

didnt try the food but had drinks in the bar in the evening

very well as it trying to get you to upgrade to premium rooms and add gum swimming pool and add breakfast even though i had already chosen and paid for these items a member of staff was able to

car parking cost & dinner/room service costing

my husband took the kids for breakfast and swimming as i was having surgery and he said everyone was very kind and

we ate in the bar and the food was lovely and hot and very

lovely meal at the grill in the evening and the breakfast staff becky and cassey

breakfast, hot or cold options

was very tight when trying to shower kids but apart from that it suited us as we were only staying the 1

the restaurant was fab, we had a great meal and some drinks and had fun playing with the kids on the football machine

late check out for £ 10

nice bar and food

night caps in the bar afterwards

gym - far too small

nding availability)

rita on reception was amazing and put us at ease suggested late check out and helped us settle in

additional service as a pool, gym or spa is welcome

was wonderful, 24 hour bar yet the rooms were silent

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

we managed to get an early check in which was fab and a parking space which made things very easy

the customers in the bar were very welcoming

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls very thin able to hear

location / cleaniness / restaurant and bar in the premises.

excellent value breakfast. we had cold buffet which was brilliant.

seating in bar inappropriate especially rocking chairs

would prefer of course if breakfast was included but still i would go there again, even without the breakfast

of done with early check in but couldn t

a little more choice at breakfast.

had to go downstairs to get water as non in the room and my kids got very thirsty since room was very hot even with the small fan on, when requested for water

the room was comfy and clean walk in shower was great for kids.

the gym

great breakfast and friendly staff. lovely clean room and late check out, loved that.

the food in the bar was amazing

lovely bar and restaurant area and good food

,the history of this place is really interesting then out at the back there is a bar some booths , tables and a dj and street food vendors , amazing stay , walked into city centre

lots of space to sit in different areas near the bar & outside

noisy with a room above the bar but worth it

in gym was so soft

room service for £2 charge - and nice simple and decent sized kids meals which my daughter loved

great pool

however it would have been great to have longer than 30mins especially as we were travelling with kids

comfy beds and clean room. friendly bar area. kids enjoyed the pool.

loved the aesthetic of the hotel, loads to do for kids, friendly staff, amazing breakfast

late check out at 12:00 at no extra cost

check out was at 12 so didn't have to rush perfect location for concert at nec comfy bed nice bar area serving food till late room decor really nice and everywhere was very clean friendly,

room was really good with the separate area for the kids

very clean, tidy, spacious, and modern buildings and bar area, perfect for trips to the nec.

the rooms and the food there are lovely room service was quick

checked us in he allowed us an early check in which was fantastic as i was travelling with my young son and we were tired

walk in shower was really nice along with the complementary toiletries and mini bar made was a nice touch

fabulous hotel loved casino too food and drink in sky bar had to wait as was busy

real noisy with kids parents awol probably at the bar

fitness room was disappointing as both treadmills weren't working. otherwise all was good.

with the location-right next to the m42 the restaurants and bowling/cinema superb with having my kids with

fitness suite was a joke, broke, faulty, outdated, meagre.

staff and room - early check in was given

like whites only and as we were here for the bodypower exhibition at the nec and are tremendous fitness fans this was excellent

furnished, the beds were incredibly comfortable, the breakfast was excellent, the spa and gym area were great

comfy bed, lovely shower, nice spa steam and sauna

beautifully presented, handy location, amazing spa facilities.

great location. good gym. friendly staff. good breakfast.

great breakfast

and in particular the manager running the bar - extremely helpful and lovely

good but they don’t have early check in you have to come at 15:00 you might need to wander outside till the check in time

bar with a lovely atmosphere

i was a bit concerned for the barman as he seemed to be on his own on a sunday afternoon, greeting and showing guests around as

lovely bar

comfy bed and a good breakfast

parking £15 rip off and £10 extra late check out 5pm excellent

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

location was great, staff were friendly. got a late check out which was great.

overall stay is good. however no tv channel for kids.

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

have to collect room service

nothing! although the lounge bar was really warm when working in there in the day.

choice and quality, very satisfying front desk staff is not flexible nor helpful regarding early check in request :

would be excellent if self-service laundry facilities were available

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around at almost

budget hotel and all the staff were great and my 3 year old loved the table football and the kids corner in the reception

i was running late for check out and cleaning lady advised that it’s okay as there still cleaning other rooms,

anything we didn’t like about our stay, however we wish there was the option of a cooked breakfast and not just continental

the hotel had great facilities including a good bar and ambient seating area to relax

she said that they do usually charge for the early check in, but would wave it for us, which we really appreciated

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

we were glad to find that the hotel offered room service and food at reasonable prices

location, it s your standard holiday inn so don t expect miracles, hotel was clean, room service pizza yummy ud83dude42 it has hair dryer, iron with ironing board, tea and coffee

a nice clean gym to start your day and a fresh buffet breakfast with a variety of drinks too

staff pleasant, gym good, food much better than some reviews indicate

friendly staff. late check out. excellent room ambiance and amenities. tasty food.

offers on their website were not known by staff such as breakfast cost and voucher for the

when i booked the room i gave all the details about my family , 2adults and 2 kids, i thought i have settled the bill when i booked it online

how people would go ans use the gym past 1am aa j couldn't sleep

the stuff at the bar lack customer service skills

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

time the hotel gym was under construction

the gym is great

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

o people working behind bar on sat 8th just ignored us and could have offered to find

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round the corner at

plus the wifi helps a lot in case one has a poor network

was good gave us late check out free :) staff are really nice & the hotel is very clean really good location 5 min

great location. very clean. great breakfast

breakfast was lovely

are a family with 3 small kids who used the hotel to sleep in our way to north wales

plus bar open until 1am

also got late check out at request for no extra cost which was lovely and a hot breakfast was also included

value for money, comfort and a great breakfast what more could you

no remote for tv, had to ask, menu for room service, but no phone to

no room service, no cleaning,

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service menu could be some better than the one in room.not any choice

wifi was abit slow.

gym & swimming pool was a bonus they were both spotless

t for long though)

incredibly friendly lady at the reception &swimming gym facilities available too

wifi is quick. the room is spacious.

room service was prompt, staff were welcoming and polite

room service food good

comfy bed!, central location, room service

11 for a glass of wine. couldn't get wifi.

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

room service was excellent

super comfortable room - excellent breakfast room service

wifi not great in areas

we did not have the opportunity to try out the dinner or lunch but there is also a nice bar open in the evenings

the wifi is not very good

it was very modern, there were no windows meaning it was pitch black and silent and we paid for a late check out which was 1pm

late check out that was really good as we check in very late at night, so because of that we could

but only £15 for a late check out till noon

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

a late check out and then having to re do key activation again after 10am m

drinks selection and mini bar and room service prices could be improved upon as we would have used more if discount was

very welcoming, rooms were beautiful, plenty of room, mini fridge, tea making facilities bar downstairs, restaurant, lovely breakfast choice of continental and cooked

tea/coffee making)

appreciated the early check in and key drop off for check out

room was very spacious

i must admit it seemed a little cold in the main bar n dining area no fire on at all

again - room service was disorganised with wrong menu in room and on website, order was slow - 40 mins for

there is plenty of parking on site and the rooms are spacious and very clean

in lovely grounds, with easy parking, good food and very friendly welcoming staff

considering the likelihood of kids in this room

location, gym and spa is great, nice breakfast and good value for money overall

breakfast was good and room service was amazing

the wifi wasn't that strong. minor issue.

lots of noise from 25th floor champagne bar & restaurant through the night

couldn’t find option for breakfast in room

proximity to the centre bar area

rooms and breakfast were great

small bathroom, not much space. no gym

clean room, large comfortable bed. friendly, helpful staff. really nice breakfast.

room, excellent breakfast, and kind staff who went out of their way to honour requests

bar open and we’ll stocked

the bar was opened for 24 hours

no hot chocolate options for room for kids, again evening staff sorted this

not enough bar staff had to wait a long time to get drinks as staff were busy on reception

breakfast very good

i was also a bit disappointed by the spa but perhaps i didn't read the

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

attended a concert and returned to the hotel at eleven and the room service selection was very poor

no breakfast room service

lovely boutique hotel with a chilled spa in the basement.

the gym was ok

ordered room service and our meal was delicious

we arrived in birmingham at 12 and the hotel were able to accommodate an early check in for no extra charge

room service and dinner was

the bed was extremely comfortable, a great night sleep and excellent room service

maybe a bigger range of cooked breakfast.

bed was not good and it was not comfortable to sleep for kids

we got a pizza at the bar which was really tasty and very large

location, friendly & helpful staff, early check in

my kids get treated like family

also being signed up for the holiday in club for free late check out was very

breakfast needs improvement. change the menu in each day at the week more option needed

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and the view was amazing

kids running around late at night

staff helpful, got an early check in offered which was brilliant. very comfy bed and clean room.

kids aren’t allowed in the pool

room service breakfast was tasty and quick

no paddle pool for small kids

room service was quick to respond to us

great break highly recommended spa facilities all worked very friendly helpful staff

til 11pm, we purposely did not stop at an external restaurant as my daughter wanted to experience room service

95 @ head, kids eat free

a particular problem but we had a bit of trouble connecting to the wifi

be on the breakfast hall on early. make sure you put on the sign for room service.

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

the check in and check out where seamless and the receptionist was friendly and allowed early check in

clean, quiet and gym

the hotel itself has a gym, bar and room service is available for food

could be on lower floor next to the gym

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert

of mix ups meant a room service order was delivered to our room by mistake, member of staff took some persuading that

the staff were so friendly and the guy on the desk even brought up some drinks after the bar room service had finished

friendly staff, very clean and modern hotel. parking facilities were brilliant

restaurant and bar was great

of parking, friendly staff at reception and in the bar, quick room service delivery

the staff was great and the breakfast was excellent

amazing friendly staff, lovely room, lovely bar & breakfast.

staff were so friendly and welcoming and even had an easter hunt for the kids to enjoy

delicious breakfast and friendly staff. the kids play area was fabulous too.

the breakfast was spot on and the room was surprisingly quiet given its right in the middle of the bars

literally nothing bad to say about this hotel it even has a gym

breakfast included was lovely, the room was spacious with twin beds which were comfortable

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

staff were very helpful and kids loved the choices at breakfast.

breakfast. bedroom was spacious and bathroom was lovely.

the kitchen area was also very small but didn’t need to use it much during our short stay

gym was rather basic but some decent equipment

i stay at this hotel almost 3 times a month and have never been refused early check in

although we would probably have a 2 bedroom next time so the kids had a more comfortable bed as they slept on the pullout sofa beds but ok for 1 nights stay

adults, we were in a double bedroom room which meant we could all be together and as it had a kitchen we cooked our own breakfast, it was very comfortable and the price was

staff, early check in to help with birthday night away for my boyfriends special day

com states room service but there isn't we ordered deliveroo but we wanted the food from the restaurant there

location for us as we were attending a concert at the utilita arena, a nice cocktail bar where we had a few drinks after our concert

i chose to eat out, rather than opt for room service

nice bar and restaurant

good little gym, good staff

having access to a 24/7 gym on site, pretty basic but certainly good enough to get you through without having to skip

i really enjoyed the stay and my kids loved it, we would definitely come again

the music in the bar area was too loud for my taste but that's just me.

brakfast choice, thie kids loved making their own waffles with whiped cream and chocolate sauce and sprinkles

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

was pleasantly surprised by spa and gym facilities, bigger than expected.

staff were helpful and friendly. swimming pool was nice size for kids.

wifi was free

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

nice beds. the wifi was really bad which was disappointing from a work perspective.

was no room service & the tv didn t really work

room service 10/10 for cocktails i told the receptionist

no breakfast, room service, lounge etc

free parking which is also great

breakfast opens at 7

food and breakfast is served in the pub/restaurant next

breakfast was a lovely bonus

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

you need - including a pub next door where they provide a great dinner option and a beautiful breakfast to set you up for the day

it would be a plus if this was complimentary especially for the price paid, there is no hotel breakfast and the thermostat in the room is a bit funny to use, it doesn’t display numbers

the hotel did not have restaurant or breakfast facilities

the breakfast is good & i enjoyed the use of the gym

have been good if there were tea available, even in the tea machine in the lobby, there was no breakfast

they dont have a menu for food/breakfast