1 thing that cleaning tools for pool area were thrown outside

great location for cadbury world and kids loved the pool, really great value for money

breakfast excellent, the lids covering food very heavy room comfortable and warm and clean.

we booked the dinner and bed and breakfast deal which was excellent value with a good choice of meals on the ‘deal menu’

the gym and pool was amazing too

the signal and wifi wasn't the best

everything with the exception of the wifi!

my room was spacious, with excellent wifi, tea/coffee facilities and tv plus the shower room was clean with plenty of hot water

room service was amazing, especially the staff who brought it up. the food was great too.

paid 30 extra for a late check out at 1pm but got woke at 9

slightly more selection at breakfast

close to m5 junction and spa leisure centre

location. breakfast. friendly staff.

he was even running the bar as well and asked how my day was

but it’s work related we always need early check in which one we have problem all the time

breakfast was very good, considering the current pandemic

added bonus of complimentary breakfast

the only thing i would say is that it doesnt say anywhere when breakfast ends on weekdays and i almost missed it

breakfast could have had more choice maybe a choice of eggs rather than just scrambled and possibly

a great location near the downtown area, a comfortable, quiet room, a nice restaurant and bar and wonderful staff

two parties a 21st and a wedding plus main bar open has normal yet we never heard a sound from our room

their bar had a live band

great music great hotel room brill bar staff very helpfull

the bar was also great with plenty tvs showing the football and very friendly locals

it was a saturday evening when we stayed, the venue had a dj in the bar downstairs so we enjoyed an evening of free entertainment whilst having a drink

swift check in with clear instruction on wifi and parking - free

no wifi access. television hard to use.

parking very clean recently refurbished room excellent grohe shower opposite a nice pub with real

the man that greeted me was ok with it considering i turned up after 12 at night, he sent me the wifi password and wished me a good stay, it was quiet the bed was comfortable, the room had a smart

there is even free parking out the back

the spa could be renovated

we also had use of the gym included in the booking

this time we make the most of our stay and used the hot tub and gym

a sewer outside it, when you opened window ot was the most foul disgusting smell, i had 3 young kids with me and it was not pleasant at all

in redditch there are many cheap parking spaces in the kingfisher shopping centre which on a monday was lovely

it would be perfect with spa facilities

breakfast well presented and hot, lovely relaxing atmosphere throughout the whole stay and would

wonderful,all just fine, pnly glitch was my wifi was not working but it didn't matter!

room service was good however food slightly cold

there was a good food choice and each meal was cooked to order plus there was an excellent breakfast buffet plus full english cooked breakfast

good parking safe comfy great for overnight stay help yourself breakfast in the kitchen/dinner

room service set up with local pub which is a great idea until you realise its cheaper to order on

the kitchen is a great touch

quiet, clean and very comfortable beds easy check in, great wifi speeds kitchen is a nice touch.

central location to all facilities . rooms really spacious. plenty of car parking spaces

staff brilliant and very helpful. breakfast ace

small hotel, everything was convenient. very good breakfast and a comfy bed.

they do have a bar but as i was going out i didn't use

staff were friendly/ helpful breakfast was lovely too

very friendly staff, a comfortable room and a delicious breakfast. i couldn't ask for more.

room service during covid social distancing

u advertised a nice relaxing peaceful stay but there was a prom on and kids outside our window with a disco going on so noisy we couldnt eat there no peace horrible stay

location was quiet no traffic noise. nice open area for kids to play. breakfast was excellent.

internet there was no connection even the wifi was no good there needs to be a booster in the rooms

on the friday evening we planned to get room service which shows in the information is available from 9pm until 7am, however, staff at

plenty of car parking and brilliant wifi

no room service and very limited hours for bar/restaurant

bar staff were

staff made you feel very welcome, the food is exceptional they opened the bar early for us and even got us supplies from the shop and it is a perfect place to get away for a

views rooms was very spacy and nice staff was so lovely and helpfull room service was good and food was

breakfast was excellent, nice bonus that you can have room service

oh and the wifi is terrible, you can barely browse the internet, let alone stream something, no chance with

room service, tv size

gym and leisure facilities were excellent, gym exceeded my expectations, lots of new equipment,

complimentary leisure facilities, nice bar area and fabulous food.

missed tv & internet, although there was a tv in the bar of a night and internet access in the main building

the bar area is fabulous to sit and relax so so friendly

i was in the car with 3 kids and i was booked for a dinner with a group of friends

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

great staff good food and bar great location

lady behind the bar was so welcoming and would have loved to stay another night

staff both serving meals and behind the bar professional and polite

we were also told about the happy hour when we went to the bar for a drink, which was really helpful

the staff wasn’t the fastest at serving you at the bar but not a major issue.

very clean and a delicious breakfast, the land lady gave us a late check out, much appreciated, thank you

parking

i ordered room service as well and it arrived piping hot and promptly

breakfast was really good, the room was clean and the room service was good

were spacious and spotless, the bathroom was lovely with a good shower cubicle, we ate in the bar and the food was excellent, the next day we had breakfast, which was self service, plenty of

room service is early

hotel in a very nice location, immaculately clean , excellent breakfast , highly

free use of gym and pool, close to shopping centre, clean and spacious

the room was very big and comfortable! excellent room service, staff were very nice!

for so spotless clean , the bar and amazing meals and staff in restaurant never use the swimming pool or spa etc but by people do only first class, thank you copthorn for hundred percent perfect

of drinks in their beautiful bar and restaurant with excellent meals

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

missing room service information and do not disturb card

wifi could be faster, but can t complain for the price we paid

there was no room service. aftet a tiresome day, that would have been truly helpful.

liked the fact there is a lift to floors that's a plus and room service available

wifi was a bit temperament

o was fantastic by the way) what me and

nice beds. the wifi was really bad which was disappointing from a work perspective.

good location, spacious, well appointed safe car parking.

free parking which is also great

bath in the room with a big tv was amazing, very comfy bed and plenty of private parking

you need - including a pub next door where they provide a great dinner option and a beautiful breakfast to set you up for the day

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

honesty bar is a nice touch, breakfast was delicious

the honesty bar was a nice touch and the room facilities (hot chocolate and home made biscuits) were a bonus

in our room, no 12, didn't produce any hot water, despite running it for ages, and the menu for breakfast could be explained to guests who have already

wifi is very poor and no service in the room - once you're in the room, you can't get any internet

wifi signal could have been stronger and i prefer to have a fridge.

eaper day rate for hotel users), starbucks, bar and car park

property with onsite gym

wifi very very poor

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long hallways

room service breakfast was amazing it made us feel very special the way it was presented and served

little dated and we was quite a walk through the hotel with 2 young kids but wasn t a huge issue really

very loud party going on wasn t ideal with kids trying to sleep

lots of kids running round in breakfast room

kids acknowledged and given gift bags

breakfast choice, facilities were great , fat better than premier inn where we previously stayed

staff were super friendly and really supported us with our two young kids’ needs

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

throughout our stay when we had a drink in the bar and at breakfast staff were first class

spacious, comfortable rooms. kids loved the pool. great buffet breakfast with lots of choice.

surprised room service provided a cake & birthday message for my 10 year old daughter moments after arriving

pool was an excellent treat for the children, great breakfast and dinners, leisure facilities, room

excellent breakfast which kids enjoyed and clean room

staff were helpful and friendly. swimming pool was nice size for kids.

late check out however one of the very rude staff members barged in 2

easy check in. added late check out on for only £10 more. close to bars.

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

car parking good and the choice to stay for late check out is good

good to find family rooms with separate beds for kids

we particularly enjoyed having real milk in the mini bar fridge for our coffee in the morning

good food, friendly bar with locals and staff

food is great, both in the bar and restaurant

the angry chef restaurant serves fantastic foods and the bar has great ales and a huge selection of gins

staff very friendly bar well organised even though it was

very friendly staff especially claudia, good with the kids

literally nothing bad to say about this hotel it even has a gym

gym has very basic stuff.

lovely staff great breakfast ,great location

free gym free breakfast comfortable beds and pillows hot showers

the lobby smells of figs and always looks smart and there s a great area for kids to play without making the rest of the place look messy

very good breakfast. my family love the food

expensive parking, room service difficult to contact and poor value for money.

bar / restaurant looked very nice

good gym and steam room; comfortable, clean room.

clean rooms play area for kids

this in itself is ok until the laundry truck arrives around five in the morning

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

spotlessly clean room, v comfy beds, plenty of hot water in the shower. very good breakfast.

40am sunday morning by the laundry van loading & unloading linen/towels etc

the wifi could be better

some of the spa facilities were out of use

comfy bed & fabulous breakfast

liked the location, the size of the room, speedy wifi and floor to ceiling window

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given monster truck stickers, chocolates and biscuits which was a lovely touch

charging for early check in...can't check in until 3pm

the staff were very helpful when i checked in i was told i had to get another room because i had kids

excellent wifi in all areas

screen mirror didn t work and casting was pants as wifi not great

the breakfast was a nice touch but more vegitarian options could have been provided (for example, ham

lovely bar

didn't have gluten free bread for breakfast

good but they don’t have early check in you have to come at 15:00 you might need to wander outside till the check in time

and in particular the manager running the bar - extremely helpful and lovely

nothing to mention. maybe a bit more option on room service.

they even kept the room ready for early check in, without even requesting it

room service was efficient and food tasty

cards stopped working multiple times at times, which was all dealt with immediately there was no wifi while i was there so i was unable to do many

atmosphere, great gym facility and loved the lounge bar type place wish i had more time to spend there will

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

allowed us early check in 30 mins no extra charge

excellent hotel. the breakfast was superb as well

staff very helpful and friendly. excellent bar and food service way into the night.

options, self service enabled with time management, reception staff were friendly and the evening bar man was warm and friendly

kids were very happy with the pancake machine, notable mention to andy for showing the kids the

cept when there are kids in)

the spa is a nice, relaxing area (except when there are kids in)

pool gym was amazing jacuzzi was beautiful ud83dude0d breakfast was amazing an staff was

kids aren t allowed in the pool

kids under 12 not allowed in pool weekday and no kids at all on weekends.

wifi was breaking

my stay was so enjoyable that i chose to stay in, ordered room service instead of going out for food as i normally do on these kind of

pulling up outside i was made to feel welcome, james was the perfect host saving me a parking space and assisting me into the hotel

we had room service dinner and it was delicious, so was the breakfast

this was after driving around for 10/15 mins looking for parking

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

the late check out was a bonus and the staff really pleasant

room service was amazing.. pizza 24/7 is a brilliant option for hungry guests!

they allowed late check out as well

there is a good gym in the building and even though you in middle of traffic in heart of the city it was not noisy

the staff were lovely especially the bar manager forgot her name

it would be great to have an option with two single beds for kids in a family room!

nice colouring packs for the kids nice big breakfast with lots of variety clean location great

hotel was brilliant staff where lovely breakfasts was amazing could get served at the bar till late anything you needed for the room was put in right away thanks for the great

wifi not good

gym was great. room was massive! staff very friendly

wide room service menu selection

i loved the spa too

drinks selection and mini bar and room service prices could be improved upon as we would have used more if discount was applicable

everything - spa & location

good size, clean room. excellent breakfast with very friendly helpful staff.

big beds and clean rooms with a bar and breakfast option in morning

large room, able to sleep well. good wifi, luggage storage after checking out

ere is a paid laundry service but the prices are very unreasonable)

free wifi was a bonus

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

a late check out and then having to re do key activation again after 10am m

when i asked about late check out hony was really helpful and

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely ok

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

the breakfast was ok maybe could do with a bit more continental

parking £15 rip off and £10 extra late check out 5pm excellent

comfy bed and a good breakfast

swimming pool and spa was lovely and relaxing

spa facilities very good - gym pool, sauna etc

the bedroom was spacious and spotless. the breakfast was excellent.

location and wifi.

clean and comfortable rooms with good heating as it was cold for a couple of days fabulous breakfast staff polite and attentive

great location friendly staff. bar open till 2 am. nice clean rooms

my kids and i really enjoyed that bit

wifi not so good.

ds eat free too, bonus

wifi connected but was so slow was unable to download photos on facebook etc.

not an early check in as £10 an hour but more time in the bar as going to the match

was wonderful, 24 hour bar yet the rooms were silent

wasn’t far from the city centre and ghetto golf which was our planned weekend

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

the customers in the bar were very welcoming

a guest laundry, staff available 24/7 and a bar were all appreciated

great to have the space separated so the kids can go to bed and we can stay up

large room, gym, location was easy walk from train station. laundry available.

loved the little kitchen - tea/coffee fridge

i stay at this hotel almost 3 times a month and have never been refused early check in

room service breakfast was delicious, but wasn t as i d ordered

little disappointed there was no bar fridge in the room to keep fresh milk & other perishables

comfy beds, provided ice and fresh milk on request via room service

very nice hotel great location. to top ot off hiding bar downstairs was a fab find.

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon