added bonus of complimentary breakfast

was brilliant the facilities were good bar open till 2am brilliant for a night cap

a great location near the downtown area, a comfortable, quiet room, a nice restaurant and bar and wonderful staff

location, super clean hotel, with friendly helpful staff, with bar and evening meal facility

friendly reception and bar staff

and some time to myself, good that its just a short walk to the shops, and was good because of early check in and late check out, and would stay again when i need a

free parking to side/rear of property

the man that greeted me was ok with it considering i turned up after 12 at night, he sent me the wifi password and wished me a good stay, it was quiet the bed was comfortable, the room had a smart

wifi very good, shower was brilliant

i didn't have anything or room service

being able to use the spa pool, sauna & steam room as a guest at the hotel is a bonus

we weren't able to book a slot in the hydro pool as it was fully booked

room service excellent

hotel was in a quiet location with free parking

very good room service. comfy beds. lots of choice at breakfast. a very good place to stay!

a quaint property with an onsite bar and restaurant

internet there was no connection even the wifi was no good there needs to be a booster in the rooms

to many young kids drinking alcohol and shouting

not great if it's night time and you have kids to look after

not great if it's night time and you have kids to look after

the staff wasn’t the fastest at serving you at the bar but not a major issue.

a lovely bar meal and took part in the pub quiz, very welcoming locals

the bar was beautifully decorated, the staff were friendly and very welcoming and our evening dinner

very clean and a delicious breakfast, the land lady gave us a late check out, much appreciated, thank you

delicious breakfast and early check in (from 2pm) and a decent check out time (11am)

large secure carpark and the food served on nights and breakfast is excellent

breakfast has good choice.....plenty of parking........dinner is ok

pricacy in the pool area from the gym & was very bright, sauna was very small, had to pay extra for parking

very well priced given that you have full use of the pool, gym and spa

the bar shut early !!!

very accommodating with my sons oxygen needs too and also kids under 13 eat free which was a lovely bonus

the gym and pool was amazing too

clean, comfortable, good selection for breakfast

pool/ spa area is so good beaty treatments are so reasonably priced and every single staff member is

were very pleasant and very helpful, room was very clean and tidy, breakfast good drinks at the bar reasonably priced all in all a brilliant stay

two parties a 21st and a wedding plus main bar open has normal yet we never heard a sound from our room

on site bar and pool table. bedrooms excellent, recently refurbished and cleanliness was 100%.

their bar had a live band

it was a saturday evening when we stayed, the venue had a dj in the bar downstairs so we enjoyed an evening of free entertainment whilst having a drink

theres a bar and food if required

breakfast bar choices oververy limited

what we needed it for (stop over on our way to liverpool with 3 kids) it ticked all the boxes

hotel was conveniently located for the wedding we were going to and the town of droitwich spa is not far away

we ate in the bar in the evening & food was good

were horrendous & air con machine dripped all night in kids adjoining room

which when you have kids is a nightmare

great clean rooms and bar area

45pm and kids playing on

we liked it all gorgeous setting . breakfast delicious . bar area good and family friendly .

food was incredible it took over an hour to be served i had to go ask for my kids dinner but when it did come it was incredible fair

my husband took the kids for breakfast and swimming as i was having surgery and he said everyone was very kind and

the bar areas were noisy with loads of uncontrolled kids

nice pool nice gym nice rooms nice staff

good price, clean room, eve food available, no queues at breakfast

poor signal in hotel even on wifi

there is also a bar available in the eve

small hotel, everything was convenient. very good breakfast and a comfy bed.

the breakfast was stunning,

room was spotless, staff friendly and breakfast was good quality

the hotel was also very clean and breakfast was

late check out however one of the very rude staff members barged in 2

good to find family rooms with separate beds for kids

the takeaways on high st, i only travel up to see my kids

easy check in. added late check out on for only £10 more. close to bars.

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

the 5 room service charge was wavered however

ordered room service food came at the wrong time, then we ordered more room service after wanted beewed tea

the bar and dining room staff did not miss anything and the food was so good

bar and restaurant downstairs is nice and modern and the staff are very welcoming

wifi was really flaky

a little noisy as above the pub bar but slept fine

very clean room with a lovely bar and restaurant. staff were great!

room was so lovely and comfy and in difficult times they went out of their way to supply breakfast in the room

we had afternoon tea in the lounge area of the bar which was relaxing and chilled out

nice bar which seemed to be always busy in the evening with locals

good leisure facilities, pool, gym etc

the swimming pool wasn t to my taste and was busy but was great for the kids

was a bit dated, wifi reception wasnt the best

swimming pool wasn t accessible with a ramps the steps made it inaccessible for one of my sons who is

for the first-time guests, a bit more information about the pool and gym

plenty of car parking and brilliant wifi

the wifi didn t work very well

staff made you feel very welcome, the food is exceptional they opened the bar early for us and even got us supplies from the shop and it is a perfect place to get away for a

i didnt use the bar or restaurant so unable to comment on that i would stay there again if i'm in the

wifi was a bit hit and miss when i was there, as i start away from home a lot, access to netflix

were spacious and spotless, the bathroom was lovely with a good shower cubicle, we ate in the bar and the food was excellent, the next day we had breakfast, which was self service, plenty of

staff excellent, parking and ev charging right outside front door

i asked for an early check in as we were part of a wedding party. this did not happen.

of mix ups meant a room service order was delivered to our room by mistake, member of staff took some persuading that

restaurant and bar was great

wish i had time to use the swimming pool and spa areas

including the cleanliness, room size and facilities on offer like the leisure centre including pool and gym

clean room comfortable gym facilities and car parking availability . good wifi cioverage

enjoyed a lovely meal in the restaurant and excellent breakfast the next morning

pool was lovely, hot if you were sat poolside but the children enjoyed the pool

free parking which is also great

poor wifi

o was fantastic by the way) what me and

of the rooms in the new space are not connected to the main venue making room service or going to reception trickier than expected, however staff and rooms were excellent

amazing room and secure parking

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

although we did not use it, the honesty bar was good

coffee machine at breakfast was broken, but we were told in advance, so not a orobkem

honesty bar is a nice touch, breakfast was delicious

breakfast great

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

the breakfast choice was great and a cosy bar area too

breakdown buffet was great and kids are free

and clean, very spacious with good parking facility

they charge you for parking

piano in lobby with kids making a racket

pool was an excellent treat for the children, great breakfast and dinners, leisure facilities, room

pool was very warm for kids also

the room was abit cold for us especially the kids

excellent breakfast which kids enjoyed and clean room

not a problem but would like to know we had a spare especially with kids

wifi was slow

2 x 7kw ev chargers available, one of which was unavailable due to a guest not moving their car

accommodated a late check out

wifi could be better

breakfast service & products used are great

no breakfast loc,good

spotlessly clean room, v comfy beds, plenty of hot water in the shower. very good breakfast.

would be excellent if self-service laundry facilities were available

kids play corner was a nice surprise

good continental breakfast at a good value

breakfast was very good location for the o2 was excellent

collar place, interesting people at the bar and staff that is quirky in the right way

liked that breakfast was included

didn't have gluten free bread for breakfast

good but they don’t have early check in you have to come at 15:00 you might need to wander outside till the check in time

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new and the

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

great bar with friendly locals

early check in

not an early check in as £10 an hour but more time in the bar as going to the match

lots of spiders and other guests leaving there mess in the shared kitchen

room

very clean unfortunately the bar and restaurant was closed

no code for wifi

a nice cosy room. a loverly kitchen with everything including a big tv

quirky little bar to walk into, staff were helpful and friendly, extra late check out on sunday until three

decided to get room service which was tasty and reasonable rather than breakfast the next day as it would have

the wifi connection

they even kept the room ready for early check in, without even requesting it

should be room service but there might of only not been because of covid but i m not

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

staff were very helpful and kids loved the choices at breakfast.

the room was very clean and we really enjoyed their breakfast

location early check in on arrival with no extra charge

lovely staff great breakfast ,great location

the room was so clean and comfortable bed nice shower the pressure of the shower was good and the breakfast was so much options and good quality and the staff were amazing at the breakfast

the restaurant itself was of such a good standard, even though we only had breakfast in it

have been a mini bar really at that price to

location with fantastic breakfast on the top floor

the top floor bar with it's dj in the evening were a great touch

no room service available as specified on the website.

the gym was not really well equipped, for me i would have liked barbells

good gym and steam room; comfortable, clean room.

until late at night and a snack menu for any late night munchies, which can be ordered through room service for a charge

it said about 24hr room service on confirmation but there wasn t any

amazing friendly staff, lovely room, lovely bar & breakfast.

the staff were always helpful, from the front office helping with my things to the room service keeping everything tidy

how people would go ans use the gym past 1am aa j couldn't sleep

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

there was a horrible smell in the toilets near the bar near reception

clean rooms and the breakfast is awesome

i really appreciated the people on the front desk, in the breakfast area and the two men on security

late bar

for a low budget hotel, the bar and food options were fab

overall stay is good. however no tv channel for kids.

there is a 24 hour bar and restaurant

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having issues and there wasn t any towels , could l wait , as a result we did not

the bar could have had a better selection of beers

room service food was excellent as was service

breakfast which was goodud83dudc4d the bed was comfy we had extra pillows, we always got offered room service, excellent hotel

the wifi signal was poor, can't even use the search engine.

walk from birmingham new street, right by sainsbury s local and breakfast was fantastic and kids ate free

wifi was slow

guests from the bar next door sitting on the steps smoking

clean, quiet and gym

top tier no fault attentive and kind to my kids

issues whatsoever flight home was late in evening got late check out and held bags while out shopping

thank you for the late check out

my kids get treated like family

not enough tables in breakfast area. it was packed and we had to wait a while for a table

late check out and the size of the room and the friendly staff.

outside bar vas very welcome

lovely bar and restaurant area and good food

the bar was lovely especially the outside seating which was spacious

noisy with a room above the bar but worth it

lots of space to sit in different areas near the bar & outside

at busy times it can be difficult to get hold of room service. room is a little dark

jacuzzi in spa was shut. the iron innthe room didn't work.

gym is great and better than most hotel gyms so very much appreciated

th usb and 3 pin) good shower, friendly staff, good wifi, comfy bed, air con, working lifts, close to city centre

rooms, great bar and restaurant, staff brilliant

late check out that was really good as we check in very late at night, so because of that we could

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

but only £15 for a late check out till noon

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

would have been nice to have a room service breakfast menu as only lunch, dinner and drinks offered on room service menu

room service provided raw chicken

the gym was very hot

m, restaurant and bar) were really nice. staff were very attentive.

given kids packs on arrival location great and close to bullring shopping

lovely little spa&gym area

room service was quick, staff was friendly

swimming pool only for kids 12+

pool and sauna , wifi great bed comfy

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

room service menu could be some better than the one in room.not any choice

no room service, no cleaning,

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

no remote for tv, had to ask, menu for room service, but no phone to

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

very nice hotel great location. to top ot off hiding bar downstairs was a fab find.

restaurant and bar /pub around the corner

room service food good

room service was prompt, staff were welcoming and polite

the bar area is comfortable where you can relax and have a snack with your drinks

sofa beds for the kids were really uncomfortable

were awful , especially cleaning staff and room service- awful

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

wifi password hard to find. pillows could have been better.

and hot chocolate was a lovely touch and 9 for a lovely breakfast was really reasonable

setting and ambience the bar is awesome with great cocktails also , new york style breakfast was aweaome

at breakfast not quite as good as the rest of my experience of the hotel

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

and bathroom decor lovely, staff very helpful and allowed late check out as

rooms and breakfast were great