wifi was poor.

availability of kitchen facilities makes it very suitable for myself travelling with family and kids

plenty of parking

parking good. location good all ok

room only had a functional snooker which the kids enjoyed all other gadget weren t

we struggled to connect to the wifi

it s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

fabulous hotel. lovely clean room. food was great. plenty of parking.

rooms faded. poor to non existent wifi. dated tv. no shaving socket.

parking was tight when we arrived as the restaurant was really busy but managed to get a space

kids loved the stay

i was a bit surprised to have to pay for parking during my stay

great shower, very comfy bed ,great choice for breakfast excellent location

the hanger on door for breakfast room service

friendly staff, comfortable room, reasonable prices and easily accessible with free parking.

no fuss hotel with parking near shops and a great pub serving delicious roast.

generous parking place clean rooms good wifi decent breakfast

we may have got a parking ticket as we didn't know we had to tell the hotel we were in their carpark and no one

pet charges gone up

nothing really as i felt that it was a nice experience and sort of kids / family friendly

parking could have been better.

wifi was breaking

my stay was so enjoyable that i chose to stay in, ordered room service instead of going out for food as i

we had room service dinner and it was delicious, so was the breakfast

had room service both nights and breakfast

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

good wifi, cheap beer and food comfy bed

the 24 hour reception, clean room and great room service

wifi was a bit temperament

then about 9pm there was lots of noise in the car park adults and children shouting and screaming this went on

was no number to call to order room service so had to go down to reception and order

only disappointed, the kids can't go in to the pool.

have a lift, lots of stairs very awkward to take luggage especially if your with the kids

wifi did not work very well

excellent retreat, pool steamroom perfect location

info sheet in room said there was a menu in the room for 24hr room service but there was no menu

wifi in my room (217) was very poor - ok in the bar though

no telephone in room so couldn t call for room service just the experience was very poor lady on reception

i think room service cold be added for breakfast in bed for extra charges maybe.

friendly staff, bar, location and parking all good

would highly recommend this place to all adults

the best hotel to adults ud83dudc4c

great parking, very secure, and great value for money. good shower.

i brought a friend who stayed in the room for a few days working online with their good wifi

excellent hotel in a great location and brilliant value for money. secure parking too.

i was afforded an early check in for which i was extreemly grateful

huge bathrooms to boot which is great when bathing kids

there was on site parking and quick wifi

value, but the wifi signal was too low, and a lack of phone signal made working very difficult

was to be expected some of the bedside table lights didn't work but it was no bother really the wifi also wasnt

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

wifi was very poor didn't work in the room & intermittent in public area's.

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

i was in the car with 3 kids and i was booked for a dinner with a group of friends

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and

good facilities such as pool, steam room and sauna

great team on desk, helpful and friendly. gym great for cardio

one niggle, i could not connect to guest wifi , but i did manage to connect to the conference wifi which satisfied

food was very good, the breakfast buffet had a lot of choice and the evening kids menu was great

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

kids banging on doors banging walls (understandably a one off thing) but staff didnt resolve the

the rooms were clean not ideal for kids though unless you request a room to the back

noisy due to other guests screaming kids and slamming doors i slept only 4 hours

good breakfast more than enough

breakfast which was free

breakfast was delicious and they even offered room service for a small fee

breakfast is plentiful -and fresh

we had a beautiful meal in the restaurant and breakfast was amazing, lots of fresh fruit to help yourself too

breakfast is amazing

is not a purpose built hotel, although the bar and dining areas are well-thought-out modern additions

location and friendly staff - lovely breakfast and great location for town and plenty parking

shower head so you can shower if you don t want to wash hair no draught beers on tap in bar

upgraded room for our wedding anniversary, the bar was opened for a nightcap at the end of the evening and the

nice little bar

free parking on site was very handy indeed

not clear where the car-parking is when you arrive.

wifi

there is lots of free parking just at the back of the hotel

also there s a nice little bar next to reception that s open til late

parking space

amazing and funny receptionist mani, clean and spacious room, very cosy and welcoming bar area, good parking

very lovely bar and restaurant stuff ud83dudc4c

breakfast was excellent and amazing choice and on second day we didn't have time for long breakfast

the desk seemed to be open 24/7 and they were really accommodating with extra requests around the kids staying

poor wifi

tv remotes and wifi signal occasionally temperamental ...

lcoation was brilliant. free wifi and free parking is a bonus in such central locations

room service

we haven't tried the restaurant but the bar offered a nice selection

no leaflet to explain facilities or explained how to use room service.

com for a pet friendly hotel as i was attending crufts, at the time of my booking the website wording stated

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

lots of free parking on site

ground floor. free wifi. large screen tv.

listing falsely stated that pets are not allowed, which was critical due to my eczema

& the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast was

low wifi connection

wifi didn t reach my room

super clean super comfy quiet good shower good english breakfast. fresh!

the character, friendly staff, comfortable, meals available, full english breakfast and parking

gym was a bit rubbish; machines didn't work properly.

wifi was also incredibly fast and able to stream videos/work with ease

are good, gym is small but has most of what you need, nice restaurant and good out door space, staff very

evening dinner & breakfast were excellent quality & delicious

the rooms were spotless staff friendly and helpful breakfast fresh and tasty. lots of options

the second room i was assigned the tv didn't work and at no point was i given the wifi code

parking and easy to get to and great place for a short visit

tv in the room was purely for decorative purposes, as wifi couldn't connect to operate

comfy bed, free parking

very kind staff and clean property. good parking place

the location, facilities, space for parking and the services were splendid ud83dudc4c.

pet prices not displayed on booking

was fined by a 3rd party parking company on my return home by letter

free wifi in all rooms

staff very friendly and useful ev chargers

was excellent and delicious, the chef came out of the kitchen to ask us personally about our experiences which

efficient reception staff and room service.

very friendly staff and a good breakfast. nice bar facilities

barclaycard arena for celine concert so booked an overnight stay, good location hotel booked taxi

most hotels cover room service orders whilst in transit

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

the wifi signal did not reach my room.

bar and snooker tables if you want them

staff were lovely and made an effort to chat with the kids aswell as making something off menu for my fussy 3

parking was a bit restricted although i had no issues. on road parking is available too.

in our room, no 12, didn't produce any hot water, despite running it for ages, and the menu for breakfast could

non secure wifi and plastic backing mattress protectors on the bed.

this charming hotel had parking arrangements, extremely nice spacious bedrooms and all the facilities you need

breakfast at the pub next door was very good

food and breakfast is served in the pub/restaurant next

wifi didn t work and my room had a fusty/damp smell had to buy a scent for the room while there

of the rooms in the new space are not connected to the main venue making room service or going to reception

wifi was pretty slow

the breakfast, bar, room service described in the website do not in fact exist any more

beautiful building, with secure gated off road parking

and the speakeasy vibe of persian bar is amazing

were friendly, accommodating and made us feel welcome - it s also really handy having private parking during

with the parking, because it s an older gateway, take it steady through the gate, it can be tight for

parking is fantastic and secure

car park at the back making it very easy to just drive down and park without hassle of finding parking

the room was abit cold for us especially the kids

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

room service was poor

good wifi, just an overall good experience

good bar and outside seating good

great interior ,bedroom was gorgeous with great character, pub adjoining to it was lovely and the bar man couldn

button factory bar and restaurant next door nice too

check in was easy with liv in the bar next door

bedroom was lovely,bed comfortable,very clean, tv and wifi worked well

i prefer rooms with a view - room 9 has a view of the upstairs bar - but it s just a quibble!

cosy but stylish decor, very comfortable bed, excellent bathroom and great shower, fully equipped kitchen

needed more kitchen supplies more pots and pan

the bed was supremely comfortable and the small kitchen was well-equipped

falt was so clean and nice, kitchen equipment, bathroom etc was greatly organised to make us as comfortable as

i had asked for a last minute early check in and staff were really happy to help

great location kids loved it the breakfast was lovely

the room was spacious, clean good signal on the wifi location very close to brindley place and the utilita

staff were very helpful and kids loved the choices at breakfast.

wifi didn't have any security therefore i was unable to use it as a business function

and i even used the gym

private, free parking, great bar, great food, always spotlessly clean, comfortable, staff are amazing

decent wifi

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks

just the wifi apart from that everything else was fabulous

wifi particularly in the public areas is dreadful and this is compounded by dodgy mobile telephone

kids area in

hotel in ideal location, clean tidy, friendly staff, breakfast on offer was very good, good

it was concluded that the hotel had miscommunicated information to me and their room service menu is

kids friendly and pet friendly.

hotel was very comfortable and spacious clean and friendly staff they gym and steam room was lovely the breakfast

room was lovely, nice and roomy with a great kitchen area

had issues with wifi which the staff tried to fix but it still wasn't perfect.

no food / breakfast options but they do provide bottled water in the rooms.

the hotel did not have restaurant or breakfast facilities

go up anf down the stairs even for the checkout there was nobody to help with the bags me and my kids who are

was expecting room to be small but there was plenty of space! great to have a kitchen.

lounge and kitchenette perfect with a fridge

kitchen facilities were minimal but useful for short stay

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

had a kitchenette, sofa, bedroom, and shower room

they made us sleep in basement next to loud laundry

top tier no fault attentive and kind to my kids

i even had room service which was the best i have had, it was still hot as i ate it

room service was great

the hotel itself has a gym, bar and room service is available for food

although we would probably have a 2 bedroom next time so the kids had a more comfortable bed as they slept on

early check in

although we would probably have a 2 bedroom next time so the kids had a more comfortable bed as they slept on

i stay at this hotel almost 3 times a month and have never been refused early check in

kitchen two rooms bed n bedding gym laundry

wifi

location for us as we were attending a concert at the utilita arena, a nice cocktail bar where we had a few

com states room service but there isn't we ordered deliveroo but we wanted the food from the restaurant there

staff unexpectedly rude about where to stand to be served and no late night room service apart from fish finger

kitchen extractor outside window was a little noisy but didn't affect our sleep

above

breakfast should have been included & should be able to request a late check out

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

good room service and prompt good breakfast

no mini bar in room. no drinking water available in spa without stepping into reception

there was also a note with a chocolate bar left on the bed as a lovely extra touch

were awful , especially cleaning staff and room service- awful

had a small kids play area

95 @ head, kids eat free

could not get food any other time of day as restaurant closed and no room service

i called ahead to request early check in and the staff were very efficient and organised our request easily

all the staff were amazing from reception to the kitchen

the room service and cleaners were overly keen and we had many knocks on the door before 10am!

location was great, and there was plenty of parking spaces available

staff, parking and location

my kids enjoyed the breakfast

breakfast was excellent, with lots of options

clean. nice gym, good breakfast, comfortable bed. helpful staff. central. good value.

good little gym, good staff

my kids enjoyed the breakfast

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to

breakfast, location, early check in was possible

allowed late check out to which we thought was great

easy check-in, clean comfortable room, pleasant staff, good wifi

breakfast included hot options

slight altercation with our early check in but it was sorted in minutes

the staff were super friendly; from reception staff to breakfast staff and cleaning staff

given kids packs on arrival location great and close to bullring shopping

nice colouring packs for the kids nice big breakfast with lots of variety clean location great

room service and bar was nice

the spa faculties; superb large room with fabulous views; staff were super friendly and nothing too

the location, the room, the spa and the breakfast.

room and facilities were great. breakfast was excellent

great room. great breakfast and really convenient

have been a mini bar really at that price to

i didn't like kids making noise in middle of night

15 per person for breakfast and no under 18s in spa & swimming pool on a sunday

staff, excellent breakfast, well equipped room, good wifi, perfect central location just a short walk from grand

the spa hot tub wasn't brilliant but it's a minor quibble.

i loved the spa too

no breakfast room service

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

attended a concert and returned to the hotel at eleven and the room service selection was very poor

good location. spacious room. free wifi. good bath/shower.

lovely boutique hotel with a chilled spa in the basement.

reception and bar staff were incredibly welcoming and friendly.

great location early check in eat in and take away available for breakfast

we had to use the sofa bed for kids and wasn’t comfortable at all and some metal was coming out risking to

pictures in the website and the room size werent matching, it was bit small but the kids enjoyed the

kids enjoyed the breakfast menu

however, for a three day stay we did feel (family of four with young adult/teenage kids) that the breakfast

requested a slightly late check out and was shot down without even trying

good food at breakfast

breakfast was really good, received room upgrade which was amazing, staff were lovely

and bathroom decor lovely, staff very helpful and allowed late check out as

they charge 5 for wifi access, which i thought was a bit rich

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

a late check out and then having to re do key activation again after 10am m

late check out that was really good as we check in very late at night, so because of that we could

you have to pay extra for tv and wifi etc

room service excellent

charge is exceptionally high and was told wifi would be free however there is a limit then you have to pay

wifi is not very convenient.

clean and modern, with super friendly staff and a great bar area with a pool table

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

everything ok but need to provide small bed for kids under 3 year

toiletries available, hairdryer, wifi, coffee machine all included was able to leave the car to go off

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was

bottles of water in the room wifi

wifi

i needed to work no wifi and no working tv to chill out later

perfect situated in the centre of birmingham good working wifi , with also airco in the room

very friendly staff, both on reception and delivering room service

staff very lovely and pet friendly. amazing location.

breakfast was amazing with great choice kushal looked after us in the bar made great cocktails, very polite

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

there was a horrible smell in the toilets near the bar near reception

clean hotel with really friendly staff couldnt fault it at all,breakfast was really good with plenty of choice

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

irish guy behind the bar was really friendly and attentive

variety, comfy beds, free fruit in our room on arrival, smart tvs with air play, and 24 hour room service

possibility for early check in we arrived at approximately 8am couldn t check in until 3

the cost for a pet was near as much as i pay for 4 nights

breakfast was so good.

location, it s your standard holiday inn so don t expect miracles, hotel was clean, room service pizza yummy

we were glad to find that the hotel offered room service and food at reasonable prices

the ony channels i could watch was 1 or kids programs all the others were jumping

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

there is no internet in rooms..it wud be nice if u can put wifi in rooms

no wifi in the rooms

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

kids liked the bunk bed

we paid for late check out ontop of this but kept getting disturbed

families allowing their kids to run up and down corridors screaming and laughing at late hours and continental

breakfast was a little disappoing was expecting a cook food

no kettles or tea making arrangement. kids under 6 can't use the bunk bed.

liked that breakfast was included

rooms are nice but somewhat small; wifi works most of the time but isn't perfect.

collar place, interesting people at the bar and staff that is quirky in the right way

the water pressure in the shower was amazing. it was warm and cozy. the bar was very nice too

and in particular the manager running the bar - extremely helpful and lovely

the kitchen and seating area were also generous in size

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

the breakfast was excellent,

superb breakfast from sam - awesome french toast with fruit and creme fraiche

the breakfast in the morning was exceptional, and had a great variety of options available to choose

staff we're lovely and 24 hour bar was a bonus!

wifi bandwidth is

the wifi connection was also great

one lift working, car park very tight and a number of spaces taken by laundry carts

very engaging and were very good with the kids

nothing! although the lounge bar was really warm when working in there in the day.

we was informed that we will be offered a free complimentary early check in however when we arrived,we was made

room, champagne, chocs and cake and fruit. night away from the kids.

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell

great welcome checking in and also early check in

the room service food was fast but not very nice.

access to university gym and pool, walking distance to restaurants, bars and shopping

access to the gym and pool was a nice touch too

i can t comment on the restaurants or bar as all these facilities are currently closed due to the restrictions

room service menu - there was a gala dinner the night i arrived for another event

the ability to stream films in the room was great especially when travelling with kids

reception ana was able to arrange that and shows us where to find food in the area because the kids where hungry

minor, but i would say for room service to thoroughly check the room after a stay as we found stains in the

strong wifi

fantastic clean pet friendly place, awesome staff