wifi was poor.

doors in my room shut very quick which can be dangerous for little kids, they are also very loud

plenty of parking

parking good. location good all ok

room only had a functional snooker which the kids enjoyed all other gadget weren t

fab all round service and a superb pie and chips in the bar below

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

the atmosphere in the bar and restaurant is fantastic

friendly staff, great bar & restaurant with fantastic food

the bloke behind the bar twice over charged for the same drinks

the wifi and tv worked well

had room service both nights and breakfast

facilities in the room were fantastic with reliable wifi and a 49

the staff were amazing, room service breakfast was so good

and the room service was excellent, all the staff very polite and helpful i was impressed with your own

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

staff, the use of parking, the breakfast and speedy check in/out

it was clean and good size with kids

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

the staff were really friendly and helpful and the bar was well stocked and staffed, always a bonus

wifi could be faster, but can t complain for the price we paid

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

missing room service information and do not disturb card

poor wifi

was excellent, the staff were very friendly and helpful, plenty of car parking, a very pleasant stay, would definitely book

we had arrived on a bank holiday and that evening the bar and other parts were not open, which was a shame, but was not a problem

the best hotel to adults ud83dudc4c

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited

on the evening the flirts bar is really friendly

staff were super friendly, food was amazing, bar was cosy and friendly.

facilities such as gym swimming pool and the sauna were lovely and not too busy, breakfast was nice and good value for money too

all gym and leisure area was spotlessly clean

it had everything within a 10 min distance the pool breakfast and rooms were great

kids swimming timing has to be same with adults thanx

parking spaces are a bit iffy

lovely gym and wellness spa and swimming pool

very clean, nice bar and food was good

kids loved the stay

food was pretty good and lots of kids choices

kids loved the stay

great with kids

cleanliness ,lovely grounds and no hassle parking.

the breakfast was second to none and the menu and food in the evening was also fantastic and good

a really lovely room with patio area and staff were lovely welcoming and friendly breakfast was lovely too all round really nice stay will defo go back again

the size and how the spa and hotel were both separate but very spacious.

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

an early check in time of 2pm was very handy, and self check out just as convenient

i was afforded an early check in for which i was extreemly grateful

huge bathrooms to boot which is great when bathing kids

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the duration of our

the bar staff the bed was lovely and the breakfast was great

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

good bed,lovely breakfast,clean room,excellent staff

very lovely bar and restaurant stuff ud83dudc4c

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

not safe fot kids

great staff good food and bar great location

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and we are already

i was in the car with 3 kids and i was booked for a dinner with a group of friends

i ate at bar sunday evening and it was quite tasteful

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

nights sleep really comfortable lovely staff all excellent will fully recommend to others breakfast good and nice garden

great value for money with a top notch breakfast included (great fry-up, chef

the staff were friendly and welcoming, the room comfortable and the breakfast outstanding

& the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast was amazing, i could not eat it all, this hotel is definitely value for money & beats

the swimming pool

hotel is one of the best i've stayed in for a family spa experience

and bed very small bathrooms the pillows also forgot to mention very very badly stained inside room service breakfast and evening meal delicious especially the chicken burger yummy

lovely modern rooms. great staff, clean, lovely pool, dog friendly

good menu with room service, plenty vegetarian options

location was great. staff were really friendly and helpful. they were lovely with the kids.

little dated and we was quite a walk through the hotel with 2 young kids but wasn’t a huge issue really

as hotel looked good value for money and included free parking but expected accommodation etc may 'average'

order food from room service pizza worst i have ever been given sent it back inedible a under estimate 14 pound

the bar area.

breakfast was good

excellent location to town centre. the staff are vert helpful the bar is open 24hours a day

facilities like toilets, a cafe and bar were close to the rooms we were in

the rooms were clean not ideal for kids though unless you request a room to the back

nothing special on food menus , asked for chips for kids - not available

check in was quick and they serve a good continental breakfast at the bar next door on weekends

button factory bar and restaurant next door nice too

we were allowed early check in which wasn’t an issue for them to offer

great interior ,bedroom was gorgeous with great character, pub adjoining to it was lovely and the bar man couldn't have been any more helpful & nicer, looked after us really well , nice continental

i prefer rooms with a view - room 9 has a view of the upstairs bar - but it’s just a quibble!

everything the staff were friendly the room was amazing the bed was comfy breakfast was

have been nicer if the bar area was open later, we were having a good time drinking and ended

was close to where i needed to be, the staff were very nice, the food was lovely, car parking.

good bar selection

a gem , staff super , had lunch on arrival exceptional , large spotless room and breakfast was excellent one of the best one night stays i ve ever had

breakfast opens at 7

the car park ticket and free drink voucher left on the bed is a nice touch, the honesty bar and the highfield pub next

location, with stunning bedroom, easy check in, great pub next door for complimentary breakfast

honesty bar is a nice touch, breakfast was delicious

went for a few drinks in the evening and breakfast the next morning

good location & parking. very clean and comfortable.

good location, spacious, well appointed safe car parking.

wifi was poor - most of the time not good enough to watch netflix

no breakfast, room service, lounge etc

beautiful building, with secure gated off road parking

staff lounge bar wifi very clean

a slight problem with the wifi, but staff sorted it quickly for me

shower head so you can shower if you don t want to wash hair no draught beers on tap in bar

convenient car parking

the wifi is a bit glitchy.

staff were helpful and friendly. swimming pool was nice size for kids.

no free wifi !

pool was very warm for kids also

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

to allow older kids in same room when searching universities as it is an expensive time

the breakfast is just a picnic in a bag , not what i was expecting really .

the fact that the hotel doesn't have breakfast.

there's no breakfast however there are cafes close

breakfast

the breakfast is good & i enjoyed the use of the gym

the room was very clean and we really enjoyed their breakfast

very friendly staff especially claudia, good with the kids

the kids loved the waffle makers! coffee was good

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

breakfast, had an early check in , lee receptionist is sooooooooooooooooooooo pleasant and goes above and beyond

secure car park, bar , clean spacious room, tea and coffee in room

the welcome area and bar already look like they’re making big improvements

the lift wasn't the best either but worked ok bar the door not opening very well

sports channel put on request to watch in the small bar

also there’s a nice little bar next to reception that’s open til late

wifi was very hit and miss

great friendly staff.great breakfast in a great location.

wifi not great from the room

only thing i m not okay with is the wifi, basically i m using my own 5g

the staff in the evening at the bar was exceptional

he sorted us out an early check in to get ready for a wedding after our original accommodation wasn t suitable and we

clean, quiet and gym

great tea selection and coffee machine - the bar staff even kindly gave me some oat milk for my coffee as i'm vegan

the lively area, gym and room space

the staff were very helpful when i checked in i was told i had to get another room because i had kids

easy walk to bars, restaurants and nearby convenience store

the quiet spacious and clean apartment. kids really enjoyed it. will definitely be back

the gym is small

liked the fact that there was a small kitchen, and we had a room for three, and that there was a separate room for my daughter, which

very clean and well equipped apartment. good facilities in reception also. bar and 24/7 pizza .

a late check out until 1pm was really helpful

staff, early check in to help with birthday night away for my boyfriends special day

staff unexpectedly rude about where to stand to be served and no late night room service apart from fish finger sandwich

room service price was expensive as well as the hotel parking but there was complimentary drinks so

location for us as we were attending a concert at the utilita arena, a nice cocktail bar where we had a few drinks after our concert

hotel s very clean, the breakfast included was great and the wifi speed was great

reception and bar staff were great

no room service

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

kids would have liked a bath in the bathroom but we were only there a night at a time so it was no

issues connecting to the wifi

late check out and a bath in the room

friendly cleaners. late check out.

i loved the spa in the basement it was my favorite place to be in the hotel

swimming pool only for kids 12+

lovely clean and spacious with nice bar area and breakfast

staff were exceptional, nothing was to much trouble and the breakfast was lovely plenty of choice kids were satisfied also a fab location with the tram stop just around the back of the hotel and 5

late check out at 12 and breakfast till 11 is perfect for me

kids were in room 212 and there was a peeping sound that refused to stop

the kids loved the waffles

allowed late check out to which we thought was great

late check out and the size of the room and the friendly staff.

was met by dean, a very pleasant member of staff on reception and was able to have a early check in very friendly staff and hotel room was spotless

excellent hotel. the breakfast was superb as well

kids loved making their own pancakes

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

the bar / restaurant area was nice and the food was definitely a bonus!

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

given kids packs on arrival location great and close to bullring shopping

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

staff were so kind and undestanding of kids needs which made our trip more enjoyable

clean facilities, comfortable, rooms were lovely, bed was great, loved the dressing gowns, the breakfast and food was delicious, great choice

would have been nice to have a room service breakfast menu as only lunch, dinner and drinks offered on room service menu

the location, the room, the spa and the breakfast.

the wifi could be better

the wifi reception not that great had to use my mobile data

no free wifi

lovely efficient staff, wifi good. excellent location and facilities.

staff were excellent. always polite and helpful. the ev charge point was very useful.

room service is very handy and breakfast in bed is fantastic

friendly staff, very clean and modern hotel. parking facilities were brilliant

room service food was epic

room service is early

i didn't like kids making noise in middle of night

i didn t call down to reception as i didn t want to wake or alarm the kids

hotel wifi is average, to quite slow at times -

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for a fancy looking bedroom to make

we got early check in and complimentary cocktail each

location, staff, peaceful, good wifi, clean,

only room for improvement is that the ac is not the best, and there is a one-hour gap in room service where nothing seems to be

enjoyed a deep, hot bath (luxury when you have kids

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite, couldn't do enough for me

the spa was exellent the hotel is great thats why we will be back

breakfast items was very slow, however there were a lot of guest eating so a busy

all facilities in room breakfast location

at the bar for quite a while to order food in the evening, staff were busy on main reception

brilliant breakfast

pictures in the website and the room size werent matching, it was bit small but the kids enjoyed the

enough equipment in the gym

clean room, large comfortable bed. friendly, helpful staff. really nice breakfast.

good food at breakfast

location and bar area and breakfast and comfortable bed great hotel!

gym is open 24/7

late check out that was really good as we check in very late at night, so because of that we could

a late check out and then having to re do key activation again after 10am m

when i asked about late check out hony was really helpful and

but only £15 for a late check out till noon

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

pool tables and playstation for kids to play with. great breakfast with choice of hot food

breakfast was excellent - all the full english options as well as pastries and croissants, artisan

are amazing, late check out and tv has various movies to enjoy and the atmosphere and decor was very relaxing

atmosphere, great gym facility and loved the lounge bar type place wish i had more time to spend there will

brilliant breakfast, cheap accommodation, central location

the bar was a good place to meet visitors

11 for a glass of wine. couldn't get wifi.

mum and i) to watch the world cup match at

the bar area is comfortable where you can relax and have a snack with your drinks

comfy bed!, central location, room service

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

there was a horrible smell in the toilets near the bar near reception

with 2 very tiring kids i really don t know what to do the hot water finally resume around 10 pm but this is

staff couldn t do enough for us great view very clean and fab breakfast

called room service at 18.15 to order a drink and after ringing for 5 mins gave up.

tired just needs revamp can get noisy and cramped for space in foyer and bar area with the conference s that are held there but thats a minor inconvenience

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

no room service, no cleaning,

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service menu could be some better than the one in room.not any choice

location, it s your standard holiday inn so don t expect miracles, hotel was clean, room service pizza yummy ud83dude42 it has hair dryer, iron with ironing board, tea and coffee

room service for a fan and extra sheet was very fast.

the bar could have had a better selection of beers

ere is a paid laundry service but the prices are very unreasonable)

the wifi signal was poor, can't even use the search engine.

the breakfast is simple but it's enough to me to enjoy it

kids liked the bunk bed

we paid for late check out ontop of this but kept getting disturbed

at 630pm both mornings they delivered the laundry fir half hour with a tail lift wagon

too small for 1 adult and 2 kids . shower extremely small .

dimple breakfast all cold cereals, toast, yoghurt and ham

i was a bit concerned for the barman as he seemed to be on his own on a sunday afternoon, greeting and showing guests around as

location was brilliant, we would of preferred a cooked breakfast but what we had was fine

bar with a lovely atmosphere

having a cooked breakfast

i especially liked the 24hrs bar with food and alcoholic and non-alcoholic beverages, the breakfast and the option to leave my

there is a 24 hour bar and restaurant

late bar

staff we're lovely and 24 hour bar was a bonus!

staff were friendly and helpful. the room was clean & comfortable. decent well priced breakfast

wifi was poor

staff very friendly great location clean brilliant gym and pool

access to the swimming pool and sauna is an added bonus

i waited a long time for a pre-ordered room service meal

i ordered room service and they delivered the dessert at the same time as the main meal

bar comfortable, live music and reasonable priced drinks

the kids specifically said they dont like us here and that was painful to hear

no kids menu, extra bed was very uncomfortable and cost £15

we were walking distance from the bull pen which had kids of shopping and food

room, champagne, chocs and cake and fruit. night away from the kids.

the ability to stream films in the room was great especially when travelling with kids

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful for that, we will

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise will be perfect

i liked every part of the hotel especially that gym.

great vibe and nice gym

the girls at the bar and reception were nice, decent and friendly

staff are so friendly, premises so clean and bar food is excellent

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

free tea and coffee at the bar anytime beds were comfy easy check in and out large car park perfect for a gig at villa park

staff were excellent, and the bar and beer gardens were superb