the wifi wasn t working in the room on arrival

honesty bar was very handy and the surrounding countryside is a perfect backdrop to this wonderful building

great breakfast and loads of parking and very quiet

only a small terrace to sit outside with view of big car parking space

cooked breakfast was wonderful

i paid an extra 10 for a late check out until 1pm

ground floor room pet friendly

the trundle bed, it would have been a little bit better if it had been pulled out ready for our kids

pet friendly and clean

convenient location off motorway and friendly staff. late check-in and late check out available.

i was a solo traveller, but will make a weekend if it next time and bring my wife and kids

spa was very nice, dinner was great. younger staff were very attentive and professional

it would be ideal if the hotel had a pool/spa

there is ample parking, and it is complimentary

ironing board and iron tv with freeview, free wifi (that worked

our room was continually banged by other residents when passing through to go down stairs to the bar area

staff that couldn’t do enough for you, bar and restaurant full of character, been there three times and will

i had a tired room that was cold and the wifi was just not good enough (kept dropping out).

great cooked breakfast, some of the best cod and chips i have had in years and two pints of doom bar

from the clean and well-tended exterior to the lovely check-in experience from louise, at the bar counter

not much choice of beer in the bar but the hotel had just been taken over this week so lots of things to be

bar excellent, good friendly locals and staff and really cheap - nice guinness for 3

great location great staff. very friendly bar area.

hot water, no wifi, beds didn't have duvets and we had to take them from another room

lovely central location , fab bar in garden

everything was great - a clean spacious room, comfortable beds, excellent breakfast, big private parking, caring

very good bed good location good parking

breakfast: pick 7 items from the menu; free car parking; one fan in our room wasn't working, staff rustled up

the staff especially the lady in the bar and restaurant was fab couldnt do enough for us

the room was right above the kitchen extractor fan, which went on and off in the night making it difficult to

nice wine in bar

we had a very good nights sleep and breakfast the following morning was perfect

bar & restaurant staff were so friendly

breakfast was really good

wifi fine in some areas but patchy at best in others ?

nettes service team abends und morgens - thank you for being pet friendly

easy car parking on site

the staff was really helpful in providing the free standing fan which helped kids sleep

delicious breakfast and bar meal

parking is very easy

we pulled out a chest of drawers which was positioned in front of the open fireplace and found mould growing

parking was limited.

wifi only in the reception area. breakfast was limited.

good parking

parking - as with many town-centre hotels - is always going to be a problem

the wifi was not good which would definitely have been a problem if there on a business trip.

clean and comfortable for the cost friendly staff very cosy in bar area nice food

staff was great ringing me that our dog was crying in the room we were only in the bar as wasn't sure if we

was unable to connect to the wifi.

lovely restaurant area and bar area

the wifi signal was not strong enough - keeps disconnecting

building, the staff are great and so friendly excellent choice of beers in the bar with lovely cosy rooms to

small bar area, no residents room for a nightcap, but nothing we could not do without

the staff are lovely. breakfast was great and the location was perfect

everything & fantastic atmosphere in bar in evening, very relaxed.

spa pool was used by a kids club so no room to swim at that time which was disappointing.

(: wifi worked perfectly which was great

breakfast was tasty

whole day of travelling arrived and all i wanted like majority of folks was to shower chill order room service

good gym facilities

bed, quietness from road traffic, size of shower room, helpfulness of staff and food quality :-) wifi was of a

took no more than 10 minutes to get to malvern where parking was very reasonable in the long stay for 50p an

honesty bar and a fabulous breakfast

breakfast was lovely fresh coffee and toast and a great fry up set us up for the day ahead great

free wifi and adjustable central heating & fan provided

good sized room with comfortable bed, blackout curtains, a small basic tv and wifi

no wifi available

plenty of parking, the staff were nice

food was good, staff were friendly, very good parking facilities the grounds have potential to look spectacular

resturant and bar with patio seating

breakfast was made to order to your liking

the bar and restaurant along with the staff and locals all very welcoming

the kids loved it and so did we

location friendly staff brilliant food fab breakfast plenty of parking my third stay here and will stop again

of hotel bedroom and en suite very nice friendly bar staff and good service full of locals and tourists all

excellent breakfast fine room location.

staff and very friendly and helpful lovely service at breakfast and evening meal and the evening meal was

weak to non existent wifi same breakfast money every day ingredients ran out for breakfast so they had to reduce

breakfast was excellent.

i think the price of a pot of breakfast tea for 2 at 11, was expensive.

room was beautiful, but the views of air conditioning units and the roof top of the kitchens from the lounge

kids swimming when we would have chosen to swim, ie 4-5.30 pm when just checked in. lovely stay

our dinner arrived before our drinks, which is a real pet peeve

great breakfast. staff were really helpful with the children. lovely pool and spa.

had a first class meal in the lygon bar & grill, also ended with a macaroon and fudge congratulations plate

breakfast excellent

A la carte breakfast was delicious

breakfast was delicious with a good menu choice

easy parking

cracking breakfast too

lovely breakfast

parking space

pretty house from the outside, lots of parking space

didn't help that a few of them worked in reception area, bar , serving evening meals and at breakfast time too

breakfast staff not very clued up

lovely building, easy parking, great food, friendly staff, nice rooms, location, 24hr desk

good wifi

sofabed for kids not made up prior to arrival (we arrived at 9pm) and had to get someone to make it up for us

great location in a really nice town. good pubs near by and lots to do with it he kids

the rear garden was lovely and enclosed great for the kids

there was a roaring fire in the bar and a great sunday roast in the afternoon

excellent service, very clean, fabulous breakfast

wifi is non existent, could be loud at night as the pub was under my window but this did not

wifi in room and quite expensive for what it was (room)

i had a few problems trying to get the wifi to work

laundry facilities always welcome

wifi was strong enough to connect my hdmi cable and watch netflix on big screen tv from a laptop

breakfast was excellent with a good choice of cereal including delicious home made granola & fresh

parking tight. but it was a bank holiday weekend. would be fine when less busy i suspect.

fantastic breakfast

were on the line to room service for forty minutes before anyone picked up

convenient parking rounded out a truly exceptional stay

room service

great bar and games room, relaxed atmosphere and pretty walks all around

food at the hook restaurant is fantastic and the the lounge and bar areas are both very nice places to be for

easy to find , rooms clean and spacious, parking good.

breakfast bar choices oververy limited

service happy staff very clean and tidy breakfast was great kids loved it all so happy

were horrendous & air con machine dripped all night in kids adjoining room

what we needed it for (stop over on our way to liverpool with 3 kids) it ticked all the boxes

pool was a little far away

hotel, great location, clean, comfortable, and the breakfast was awesome, you get the use of a gym and swimming

clean, comfortable, and the breakfast was awesome, you get the use of a gym and swimming pool, 5 mins walk from

didn't use any wifi hence score

very friendly service and the added bonus of breakfast in the cost

wifi is very intermittent

free parking at the rear which was a bonus

the shower didn't work properly, and the wifi went from acceptable to unusable occasionally

wifi not good. no issue though

wifi was appalling and didn't work most of the time

in the room, along with tea / coffee making and plates / glasses, cutlery etc a desk and fast wifi

wifi was poor

wifi does not reach every room, apart from that it is all very good, recommended for a an

the staff. the room itself quite nice, the big tv and the wifi.

there's wifi, but i didn't actually try it

they provide everything you need and make you and your pet feel very welcome

would be nice to have a meal option at the property, also when i tried to get onto the wifi there was a weird

please don't ever make your hotel pet friendly it will spoil it

tastefully decorated, comfy, very nice bathroom, smart tv and wifi

no fitness suite on the premises and nowhere to have evening dinner , no room service.

stunning room (room 1) 3 large windows and balcony, really spacious and loved the small kitchen facilities

the wifi signal strength wasn't always good

very central, owners were super helpful and facilitated an early check in. highly recommend !

lovely little kitchenette area in the room with kettle, toaster, microwave and fridge

poor wifi, tv reception. poor maid service. ok breakfast.

room service divine & bed sooo comfortable

was poor and expensive, don t appreciate walking down a corridor to our room with laundry bags, beer kegs,

the bar is awesome

easy check in and they allowed early check in

wifi is a little slow.

shut, gym shut - no information received given a room that wasn't ready, 2nd room had an infestation of

wifi takes a while to get going after logging in

big family room. separate room for parents and kids

there was free wifi and netflix on large screen tv

there was a gym; basic but if i had time to make use of it would have had a decent workout

lovely breakfast, fabulous room and very helpful staff.

it said it was pet friendly and i was bringing a small dog with me

the breakfast was stunning

had a late check out , and 100% recommend the hotel

didn t like the glasses in the bar and the white wine by the glass was poor quality and wasn t chilled

room service glasses and dirty dishes had not been collected

room service forgot twice, and coffee from restaurant was also forgotten, but the staff were busy

gregg the polish lad working the bar really made the trip

wifi and heat were not working during most of my stay. reception stopped responding to calls

the rooms are nicely designed with a decent tv and good wifi signal throughout

parking

no breakfast available as landlord away. recommendations of local cafes etc. parking good.

rooms were exceptionally clean and comfortable friendly staff and same with the bar very

easy parking

friendly and efficient staff, great & comfortable room, wifi was excellent...

a pool with loungers would be a very good idea

i didn't get chance to use the hot tub, gym or spa but they looked great too

was not hot and awkward to hold plate and lift kids on food counter at same time no space to

parking and friendly staff

the day, the bar wasn't manned and you had to use a buzzer to call them

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

pool was lovely and warm

we didnt have breakfast at the hotel so cant comment on that im afraid

breakfast and dinner fantastic, rooms well equipped and wifi great for working on

the hotel is pet friendly, they even gifted us with dog treats

clean and comfortable room. helpful staff. good wifi. good evening meal and breakfast.

didn't affect me but just tiny suggestion... perhaps can improve wifi signal in rooms :)

there is parking down side road, and the front

place bar lady was amazing really made us feel welcome , room was incredible absolutely loved our

parking but was fine.

however, the on-site parking is straightforward to use

was given the wifi code on arrival

and some time to myself, good that its just a short walk to the shops, and was good because of early check in

myself, good that its just a short walk to the shops, and was good because of early check in and late check out

com app, good wifi, good parking space

the food was excellent and although we asked for a negroni and they didn't have campari, the bar manager made

would of liked the wifi code in the room

i'm curious how room service could work - no internal phone

easy access after the bar was closed (a pin pad on the gate)

the pub downstairs was welcoming and had good wifi

hotel that is quiet and in a nice location with lots of parking

comfortable room, good food, powerful wifi

fantastic setting, comfortable room, lots of parking

friendly and helpful staff. very easy parking, easy to find and a good sized room.

onsite parking. property full of character. friendly & helpful staff.

our room had a big extractor fan from the kitchen

cooked breakfast was the best ever i had at any hotel , dinner meals where ok but not mush choice the

the bar area and restaurant in the hotel was beautiful

window of our room was next to air conditioning units above kitchen so noisy and smells.

we ordered room service and our food arrived within 25 minutes and piping hot

many uncontrolled kids at breakfast

booking a room for 2 adults and 2 kids we got a double bed and a sofa bed which is fine but they couldn't provide

wifi was great, i had brought my firestick along and it all worked perfectly

everything. room, staff, breakfast, location, price and access to ev chargers.

sofa bed is a bit hard but perfect for kids, nothing we didn't like.

plenty of parking and a great location

the friendly bar and cooking staff x

the room was perfect for what we needed and the free wifi was such a bonus

wifi, very very quiet (there were no other guests i believe), clean, good location

we booked last minute with my husband night out from the kids on valentine's day and hoped that will enjoyour

only negative could be no off street parking but this is to be expected in a small village & didn t cause any

i'm being picky, no parking on site, but there is free parking close by so not really a problem

so many little extra touches including an array of toiletries, mini bar with a variety of soft drinks, huge

property doesn't have it's own parking so you have to park just up the road in the village square - the parking

a residents lounge with cosy seats and books to read, a useful fridge in the bedroom, an honesty bar in the

wifi was intermittent

and quality of the room, inclusion of gym and spa facilities, ample parking, welcome cookie, cat friendly

struggled to connect to wifi.

breakfast expensive if you wanted it, some people cannot eat a lot of food, nearly 14pnd for a

good leisure facilities and lovely outlook over lake and golf course at the rear of the

hotel, spa and staff

staff to the lovely food, we love swimming in the pool and relaxing in the big bar area with the kids, such a

the breakfast was nice with plenty of choices, even with a kids corner

1 thing that cleaning tools for pool area were thrown outside

free wifi, free parking and excellent facilities