the stairs and lack of choice for kids on menu

i went to the pool, with sauna and steam room, and the gym

wifi could be slightly better but a very small blemish on a very satisfactory overall experience

i had an early check in and the room was good value for money.

the breakfast was good, especially the hash brown bites and that you could order from the breakfast

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

easy check in. added late check out on for only £10 more. close to bars.

good to find family rooms with separate beds for kids

the takeaways on high st, i only travel up to see my kids

car parking good and the choice to stay for late check out is good

for the first-time guests, a bit more information about the pool and gym

the location was excellent. i loved the garden and terrace area. breakfast was great

was a bit dated, wifi reception wasnt the best

good gym opening times

was fabulous, i wish i had cash, so i could of given her a nice tip, great help at reception, room service fabulous, excellent hotel and i will be stopping again

breakfast was lovely

does not work very well as it trying to get you to upgrade to premium rooms and add gum swimming pool and add breakfast even though i had already chosen and paid for these items a member of staff

room and bar area

i had also paid for late check out until 1pm

no room service or a 'welcome book' in the room to tell you about services, restaurant menu.

wifi

room service was

friendly staff. nice breakfast. enjoyed swim and jacuzzi and shuttle to nec was great

we dined in the restaurant and took advantage of the kids eat free offer and we were not disappointed, the food was lovely as was breakfast

swimming pool and gym very convenient and nice

comfy bed. heating just right. quiet. late check out. good location.

i asked for a late check out, and was then moved to the adjacent building

so much for looking after me, landing to an early check in and an awesome room after a 4 hour drive was just perfect

very pleasant family ambiance with excellent parking facilities

the 5 room service charge was wavered however

super comfortable room - excellent breakfast room service

stayed for 3 nights, although we go there 3 times a year to get away from our grown up kids

was very tight when trying to shower kids but apart from that it suited us as we were only staying the 1

location, ease of check in, friendly staff, clean rooms, good value breakfast

bit noisy with traffic and car doors which disturbed the kids

proximity to the n e.c good breakfast.

breakfast was excellent and the kids ate for free

we enjoyed the cheerfulness of the evening bar staff and the comfort of the lounge area to watch the rugby final

kids beds below expectations

sheets and quilt used on the sofa bed which were both too small for the bed with 2 kids in it, but not really an issue for them

bar is extremely pricey even had additional charge added to the bill for service even though i went

closeness to airport, nice room, good facilities and wifi

there wasn't anywhere for a single person to eat quietly and no room service was available

very helpful and managed to find us an early check in

bar service was okay, the staff were not the friendliest, maybe just shy but overall i have very

didn't like the bar closed so early especially after a gig

everything was perfect. fantastic breakfast. staff polite, helpful, and friendly

wifi was not great.

however it would have been great to have longer than 30mins especially as we were travelling with kids

polite helpful staff, table service from will who works behind the bar nothing was too much for him , really lovely staff and breakfast was brilliant can not fault

no usual info in room like room service, wifi etc but not a huge fail

comfy beds and clean room. friendly bar area. kids enjoyed the pool.

was right next to the gym

friendly staff nice bar area lovely rooms

our room was situated next to the gym, we were woken up early by the sound of banging.

breakfast was very basic but adequate, but the staff and the cleanliness was excellent.

friendly staff, clean bar, restaurant and lovely breakfast, location was perfect for resorts arena, would definitely stay again

for one night so didn t experience everything but what we did experience (the spa area & the casino), brilliant (+) the casino was great, not too big or overwhelming (-) nothing fancy or spectacular, paying for location and the fact it has a casino (+) fabulous hotel loved casino too food and drink in sky bar had to wait as was busy (+)the complex and casino (+) had everything we could have wanted, resturaunts, shops, arcade, casino, spa, and all set in a lovely (+)location, bar, casino, casino bar, food, staff, room (+) lots of shops, a cinema, arcade, casino, bars, restaurants, spas, gyms, it has it all, definitely need to come back and experience (+) the spa and casino were good fun and the room was excellent (+)great as we just wanted a relaxing overnight stay, to do a little shopping, eat out and use the casino (-)everything was fantastic, only the bar service in the casino let things down

room had everything needed gym/spa access is great lots of food/entertainment options

whole stay was chilled and the sky bar food was banging as was the thai curry on room service

the website which wasn't clear not allowing kids in the pool..

2 pizzaz via room service and they did not warrant the price

breakfast was great! lovely bar area, staff really friendly and location was fantastic!

great location, great staff, very clean, allowed early check in as the room was ready

once i paid early check in fee and breakfast for 2 days it worked out at over £300 to stay there for 2 days

clean. nice rooms. nice little gym.

bar, lovely view from my bedroom, nice gym, lovely staff, comfy bed, spotlessly clean, awesome decor, very well located for games

near the nec and they kindly accomodated early check in too

very clean and staff really attentive. breakfast was good with plenty of choices

staff, clean, comfortable and was very impressed and grateful for the 2 hrs early check in and breakfast was

was a nice break from my kids for the night ud83dude04 staff are always friendly and helpful even with my silly questions

the family rooms are very comfortable and a good size even for 4 of us (2 adults, 2 kids)

great location, bar and breakfast

were made to feel very welcome, the staff were all extremely pleasant and helpful and the cooked breakfast was delicious

the food in the restaurant was exceptional and the included breakfast a delight

a minute walk from dorridge station! very nice breakfast and all staff are nice to us!

comfortable room, nice bar and restaurant and all the staff were welcoming and friendly

easy parking, clean rooms, friendly staff, nice bar & nearby eateries.

bar was clean & friendly, staff were very

location perfect staff friendly bar atmosphere was brilliant enjoyed the stay and will be back

i like the bar bar staff and locals very friendly.

it was nice to have the bar available for breakfast and dinner

not free the tv in the room had a lock/ restriction so my kids couldn’t connect playstation

furnished, the beds were incredibly comfortable, the breakfast was excellent, the spa and gym area were great

the room was amazing so clean and comfy. breakfast was lovely and so much choice

good breakfast, nice pool facilities

very clean, spacious rooms, plenty of lifts, bar was a bit pricey

not an early check in as £10 an hour but more time in the bar as going to the match

we managed to get an early check in which was fab and a parking space which made things very easy

wasn’t far from the city centre and ghetto golf which was our planned weekend

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new and the

early check in

this hotel had a cafe (lounge) area with plenty of tables and seating with a licensed bar in the evening, the breakfast was a

was lovely stay.clean. warm.friendly staff. breakfast was delicious

no kids park

tasty breakfast, well stocked and replenished

lovely comfy bed. good choice for breakfast

the food in the bar was amazing

noisy with a room above the bar but worth it

lots of space to sit in different areas near the bar & outside

lovely bar and restaurant area and good food

outside bar vas very welcome

kids and wedding party waking me up at 1

and hotel excellent staff friendly and helpful room comfortable and well furnished and bar prices for a hotel

guest wifi was a little flaky on occasions & the landing page login could be better streamlined for a

wifi wasn t so good.

to the rear you have a lovely outside area with a pond to sit around or an outside bar under cover should it be raining

collar place, interesting people at the bar and staff that is quirky in the right way

dimple breakfast all cold cereals, toast, yoghurt and ham

bar with a lovely atmosphere

breakfast was very good location for the o2 was excellent

breakfast was different to what i expected but it was nice, i enjoyed a nice morning coffee to wake

blocked in on exit in the morning by a laundry vehicle

the next morning lovely staff on again for breakfast service

at 630pm both mornings they delivered the laundry fir half hour with a tail lift wagon

the breakfast room wasn't too busy and none of the food was depleted

breakfast was really good and my partner's sister's kids loved the fussball table

staff we're lovely and 24 hour bar was a bonus!

overall stay is good. however no tv channel for kids.

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely ok

i really appreciated the people on the front desk, in the breakfast area and the two men on security

late bar

beds were brick hard and so uncomfortable, pillows were horrific, none of us

also the night staff may not be fully inducted, as when i ordered room service one evening the member of staff was quite insistent that i paid in cash rather than

wasn t any chocolate spread so my kids were not happy

wifi too slow and continuously crashes so not good at all for business purposes and the only reason

setting up the wifi connection was not as easy as usually

allowed us have an early check in which was great as we hadn t slept the night before

clean room with ensuite, wifi and aircon

spotlessly clean and gave me an early check in

room service food was excellent as was service

great proximity to train station. breakfast was also good

it took 2 hours to order room service via one touch!

how people would go ans use the gym past 1am aa j couldn't sleep

the worse night with the kids i’ve

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

gym was ok but could have been better.

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

the wifi super slow but good for saving data

atmosphere, great gym facility and loved the lounge bar type place wish i had more time to spend there will

staff were really helpful with early check in

clean and modern, with super friendly staff and a great bar area with a pool table

breakfast was included with my price, it as excellent and extensive, self service

no room service, no cleaning,

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

no remote for tv, had to ask, menu for room service, but no phone to

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

i liked every part of the hotel especially that gym.

tasty breakfast . bar open late . comfortable room

there had been a function, so breakfast was really busy and had to sit in the bar area

and it’s not really walking distance with small kids so you need to pay for an uber everytime you go into town

staff kicked us out despite requesting late check out as a marriot card holder

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

late check out that was really good as we check in very late at night, so because of that we could

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

but only £15 for a late check out till noon

there is also a bar available in the eve

no dinner available and bar closed at 10 pm.

bar and lovely garden

they do have a bar but as i was going out i didn't use

the breakfast was lovely and delicious however we expected buffet style like other hotels.

the bar was a good place to meet visitors

was fantastic, we had a little trouble with room service, the computer system went down but they soon sorted it out

breakfast was amazing with great choice kushal looked after us in the bar made great cocktails, very polite and welcoming

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

we ordered room service breakfast - nothing wrong with the quality, or service, but i think we would have

oh and free parking too

although i appreciate it may of been bank holiday was extortionate as admitted by a member of bar staff when mentioned during discussion

restaurant and bar was great

a fantastic bar with lots of gins

parking

comfortable bed great tv wifi is strong cleanliness

gym & swimming pool was a bonus they were both spotless

wifi within room goes slower!

devices sometimes disconnected from the wifi if they went to sleep and it took some time to reconnect

it was such a shame the gym/ leisure facilities weren t open or the restaurant.

th usb and 3 pin) good shower, friendly staff, good wifi, comfy bed, air con, working lifts, close to city centre

i didn't like kids making noise in middle of night

wide room service menu selection

fantastic room service

hotel wifi is average, to quite slow at times -

have been a mini bar really at that price to

the spa loungers were very uncomfortable i thought. your basically sitting on the floor

lots of noise from 25th floor champagne bar & restaurant through the night

we particularly enjoyed the bar and restaurant at night watching the lights twinkling away

great room. great breakfast and really convenient

requested a slightly late check out and was shot down without even trying

and bathroom decor lovely, staff very helpful and allowed late check out as

location and bar area and breakfast and comfortable bed great hotel!

gym is open 24/7

room, excellent breakfast, and kind staff who went out of their way to honour requests

wifi wouldn't connect via phone or ipad as stated that it wasn't secure

brew house which walking to on your own from the main hotel late at night wasn t an option no room service

no room service available due to a party. tv in room bit small

wifi is rather erratic in some areas of the extensive building

wifi was bad in the brewery house, bottom floor

nice touch giving the kids a free drink and sweets.

thank you for the late check out

kids loved the choice, especially the pancake machine

kids were very happy with the pancake machine, notable mention to andy for showing the kids the

issues whatsoever flight home was late in evening got late check out and held bags while out shopping

great little perks for the kids and the breakfast choice the following moening was exceptional with the most friendly staff

room service and bar was nice

we arrived in birmingham at 12 and the hotel were able to accommodate an early check in for no extra charge

m, restaurant and bar) were really nice. staff were very attentive.

the breakfast was really good as well

good location. spacious room. free wifi. good bath/shower.

only room for improvement is that the ac is not the best, and there is a one-hour gap in room service where nothing seems to be

location is great, stuff friendlyand spa amazing!!!

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite, couldn't do enough for me

enjoyed a deep, hot bath (luxury when you have kids

friendly cleaners. late check out.

great break highly recommended spa facilities all worked very friendly helpful staff

no mini bar in room. no drinking water available in spa without stepping into reception

view was excellent, and the room service was delightful.

liked the pool, could have had another hot tub/pool with jets as got full.

drinks at bar could have more choice

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive breakfast staff, and the convenient location near birmingham city centre

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and the view was amazing

no early check in

good location, lovely staff, comfortable, clean, breakfast was included & so much more.

room was very comfortable and had a gym.

breakfast. bedroom was spacious and bathroom was lovely.

gym wasn’t good!

breakfast was amazing a lot of different choices

the kids loved the waffle makers! coffee was good

everything was amazing. room lovely and clean. the gym is superb. the breakfast was delicious.

the lively area, gym and room space

he sorted us out an early check in to get ready for a wedding after our original accommodation wasn t suitable and we

wifi was fast and was great for streaming iplayer and youtube on personal devices

the reception staff are very helpful and worked very hard to accomadate our early check in request, we really appreciate

was lovely spacious room for 4 of us (2 adults, 2 kids)

late check out at 11am so not rushed

kids running round slamming doors was annoying but it is school holidays so can live with it

we liked it all gorgeous setting . breakfast delicious . bar area good and family friendly .

in really smooth; impressed by grounds, parking and decor inside the hotel; extremely clean; bar staff and breakfast staff absolutely excellent and the breakfast was superb

the gym is small, but seems to have everything you'd need

very good breakfast. my family love the food

kids friendly and pet friendly.

offers parking with many benefiting facilities including sauna and gym

kids friendly and pet friendly.

low staff number on breakfast

the bar was opened for 24 hours

breakfast very good

no hot chocolate options for room for kids, again evening staff sorted this

no juice in the morning for breakfast

had a small kids play area

wifi password hard to find. pillows could have been better.

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

breakfast had bacon sausages eggs and beans along with bread fruits cereals etc so not a

sofa beds for the kids were really uncomfortable

wifi was a wonderful addition

room service food was lovely and the breakfast is great very quiet at night, got a great nights

not a problem but would like to know we had a spare especially with kids

also excellent room

spacious, comfortable rooms. kids loved the pool. great buffet breakfast with lots of choice.

great staff member on reception, smiley, helpful and delivered my room service.

wifi was pretty slow

beautifully presented. secure parking. close to transport connections.

wifi didn t work and my room had a fusty/damp smell had to buy a scent for the room while there

was no room service & the tv didn t really work

breakfast is next door in the bar, the food was delicious and the bar again very well presented

breakfast great

the honesty bar was a nice touch and the room facilities (hot chocolate and home made biscuits) were a bonus

honesty bar is a nice touch, breakfast was delicious

you need - including a pub next door where they provide a great dinner option and a beautiful breakfast to set you up for the day