access to swimming pool great for kids, fantastic meal on site

rooms and free access to pool and gym

wifi on floor 4 very good

staff were very accommodating with early check in and late check out requests

despite being full to the rafters there qwas plenty of car parking

i also must say that the meal i had in the bar was simply put delicious, hopefully, after the lockdown i will defenitely comeback

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

rooms need better soundproofing if staying with kids

i ate at bar sunday evening and it was quite tasteful

not safe fot kids

big rooms with a small kitchen and microwave which is very good if you want anything to eat later

clean and kitchen and laundry

wifi a little hit and miss but not a big problem for me.

i wanted just 2rooms for myself and the little kids but a suite with 4rooms

you are a hotel, you offer room service every day, not on demand

the atmosphere in the bar and restaurant is fantastic

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

clean room friendly helpful staff cleaners and bar staff were great

comfy rooms and a bar plus beautiful meals this place is just right if your working or visiting friends in the area

the bloke behind the bar twice over charged for the same drinks

location, friendly staff, very clean and comfortable. fabulous breakfast.

we had a drink in the bar during the evening which was served by friendly staff

it was clean and good size with kids

nothing really as i felt that it was a nice experience and sort of kids / family friendly

staff were super friendly and really supported us with our two young kids’ needs

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

friendly staff. very helpful. lots of parking and great location for me

size of the room was big bed comfy bathroom immaculate restaurant great also room service was good staff on reception so welcoming and helpful cant fault anything

little thing was wifi, because i was there for a course and wifi was very much needed but was non existent

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms low price i would definitely

this was after driving around for 10/15 mins looking for parking

and the room service was excellent, all the staff very polite and helpful i was impressed with your own

pulling up outside i was made to feel welcome, james was the perfect host saving me a parking space and assisting me into the hotel

parking appeared to be just on the road outside of the hotel which is very narrow and very limited

the free parking available is not much but not a big deal.

don't have wifi

staff were really welcoming, was a really comfortable room and really enjoyed the pool etc.

the different type of function they had daily the kids love seeing ud83dudc40 that

staff are lovely and helpful. i also used the gym and swimming pool - excellent facilities.

stay long enough to check out spa/gym as this was only a quick visit, surprising friends on way home to scotland

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

we were asked for early check in payments!!! first time i heard of this. no breakfast available

huge bathrooms to boot which is great when bathing kids

i was afforded an early check in for which i was extreemly grateful

an early check in time of 2pm was very handy, and self check out just as convenient

would highly recommend this place to all adults

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited

on the evening the flirts bar is really friendly

staff were super friendly, food was amazing, bar was cosy and friendly.

the best hotel to adults ud83dudc4c

food was very good, the breakfast buffet had a lot of choice and the evening kids menu was great

pool was closed 7pm exactly the time we arrived and the kids were anxious to go there

no entertainment and not alot to do for kids

the wifi could be better

hotel, a little dirty in the main corridor but that was where alot of families were staying and kids running around

had a very warm welcome from the loveliest receptionist who also served us in the bar and at breakfast

great location, secure parking, bar....just book it.

lovely breakfast room and bar area

clean, quiet, comfortable, staff polite, amazing breakfast

parking, the friendliness compared to a large chain hotel, the chance to stay in a nicely converted

super friendly and efficient staff very comfy bed no husband or kids present.

bar area was excellent as was the food for dinner and breakfast

lovely rooms, great restaurant, brilliant breakfast, excellent and genuine staff, decent parking

there was good parking on site

we had a beautiful meal in the restaurant and breakfast was amazing, lots of fresh fruit to help yourself too before a superb breakfast with

when we were in the dining area there was a guy rolling a spiff in front of us and kids were about to

the staff were friendly, and the breakfast was varied and good

staff were very friendly and helped massively, and the room was spotless and very cosy, breakfast was delicious with various choices available

nothing special on food menus , asked for chips for kids - not available

plus kids eat free

secure car park, bar , clean spacious room, tea and coffee in room

also there’s a nice little bar next to reception that’s open til late

the welcome area and bar already look like they’re making big improvements

sports channel put on request to watch in the small bar

the lift wasn't the best either but worked ok bar the door not opening very well

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

piano in lobby with kids making a racket

very friendly staff and a good breakfast. nice bar facilities

the bar has a decent pint to drink too

- full english but plenty of choice convenient location for the city centre free on-site parking

room service burger was

two parties a 21st and a wedding plus main bar open has normal yet we never heard a sound from our room

great music great hotel room brill bar staff very helpfull

it was a saturday evening when we stayed, the venue had a dj in the bar downstairs so we enjoyed an evening of free entertainment whilst having a drink

theres a bar and food if required

on site bar and pool table. bedrooms excellent, recently refurbished and cleanliness was 100%.

wifi needs improvement. interrupted frequently

is stunning, it s in a quiet location yet has restaurants and bars in walking distance and the parking is

beautiful building, with secure gated off road parking

phone didn't work so we were unable to get room service, but it really didn't bother us and we just went and had cocktails downstairs in the

of the rooms in the new space are not connected to the main venue making room service or going to reception trickier than expected, however staff and rooms were excellent

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

breakfast was a lovely bonus

breakfast opens at 7

breakfast is next door in the bar, the food was delicious and the bar again very well presented

at check-in , in restaurant and the bar were all lovely

we felt it was nauseating to see staff behaviour, especially in regard to young kids

close to m6 . bar on site .. good breakfast

breakfast was fantastic with plenty of

clean warm comfortable room. great wifi connection nice staff. excellent stay.

the bar staff the bed was lovely and the breakfast was great

no bath parking

a fantastic bar with lots of gins

were spacious and spotless, the bathroom was lovely with a good shower cubicle, we ate in the bar and the food was excellent, the next day we had breakfast, which was self service, plenty of

oh and free parking too

friendly staff, very clean and modern hotel. parking facilities were brilliant

paying for parking, not enough tea sugar and milk for more than 2 cups between me and my partner

chargeable parking and no free wifi in bedroom

i was surprised there wasn t room service during our three day stay but assume that s to keep costs down

was getting late to go out for dinner with the children so decided to try room service

only 20 mins of free wifi a day

pool was an excellent treat for the children, great breakfast and dinners, leisure facilities, room

the room was abit cold for us especially the kids

great facilities. nice room, awesome fitness centre including pool and gym. good breakfast

spacious, comfortable rooms. kids loved the pool. great buffet breakfast with lots of choice.

was pleasantly surprised by spa and gym facilities, bigger than expected.

location plenty of parking good clean room and good space in the bathroom

the ipads for ordering room service didn t have up to date menus so after ordering staff had to come and retake our long

room service , cleanliness, spacious room

so all in all a great stay, wish we had time to take advantage of the spa facilities , maybe another stay required so we could include those

as it was room service, i didn t want to bother anyone again so i just scraped as much of it off as i could

no dinner available and bar closed at 10 pm.

the breakfast was stunning,

they do have a bar but as i was going out i didn't use

very friendly staff, a comfortable room and a delicious breakfast. i couldn't ask for more.

staff were friendly/ helpful breakfast was lovely too

great location kids loved it the breakfast was lovely

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still sleeping

adults, 2 kids, 7 & 9) stayed overnight and were very happy

breakfast. bedroom was spacious and bathroom was lovely.

very good breakfast. my family love the food

good gym and steam room; comfortable, clean room.

my only qualm would be that the gym closed at 10pm but that wouldn t be a problem for most

slow room service late at night.

staff were extremely friendly and the breakfast was delicious

reception and bar staff lovely. room clean and bathroom new. good teamaking facilities

great room, great bar with roof terrace at the adjacent button factory

we were allowed early check in which wasn’t an issue for them to offer

button factory bar and restaurant next door nice too

i prefer rooms with a view - room 9 has a view of the upstairs bar - but it’s just a quibble!

i had a problem with my room service food tasting off and the staff were very quick to accommodate me and solve the problem

called to enquire about room service, was to

kids- how about a children’s play area - this could be great for bored kiddies

he sorted us out an early check in to get ready for a wedding after our original accommodation wasn t suitable and we

ecream) we went bed that

kids not being allowed into pool

i don’t feel that’s value for money reallyz i didn’t get to use the facilities but normally kids under 12 and weekends they can’t use the pool which i feel is a shame and a bit of a poor

kids under 12 not allowed in pool weekday and no kids at all on weekends.

this is not kids friendly or even adult friendly for those who can t swim

kids has no pool access hopefully you will get one in the future

a guest laundry, staff available 24/7 and a bar were all appreciated

kitchen two rooms bed n bedding gym laundry

early check in

a guest laundry, staff available 24/7 and a bar were all appreciated

my kids were thrilled with the ice lollies on arrival and having the car park booked in advance made

the breakfast is good & i enjoyed the use of the gym

there's no breakfast however there are cafes close

breakfast

they dont have a menu for food/breakfast

have been good if there were tea available, even in the tea machine in the lobby, there was no breakfast

and hot chocolate was a lovely touch and 9 for a lovely breakfast was really reasonable

til 11pm, we purposely did not stop at an external restaurant as my daughter wanted to experience room service

it was no toiletries in the rooms we asked for toothpaste, shower gel, room service refused to give us and say go to the reception and ask them, reception said we haven't

were awful , especially cleaning staff and room service- awful

my kids and i really enjoyed that bit

staff very helpful and friendly. excellent bar and food service way into the night.

was met by dean, a very pleasant member of staff on reception and was able to have a early check in very friendly staff and hotel room was spotless

my kids get treated like family

location and breakfast were nice.

staff, clean and the option of a free late check out

lots of noise from 25th floor champagne bar & restaurant through the night

com) and the reception in the hotel isn t great, but it once connected to wifi it was much better

the breakfast was exceptional the views from the room and breakfast area stunning

everything was included in the rate, breakfast, all items in mini bar etc

room service

with my sister and two kids

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

wifi no faster

they gave us a free kids welcome pack, checked up on one of our children when he was crying at breakfast and played

given kids packs on arrival location great and close to bullring shopping

location for us as we were attending a concert at the utilita arena, a nice cocktail bar where we had a few drinks after our concert

hotels location was lovely and the bar was great too

wifi in room did not work

the wifi worked, and we were comfortable during our stay

couldn't connect to wifi for whatever reason and the tea at breakfast was a weird brand that didn't taste good

comfortable bed the lovely kitchen

staff facilitated an early check in

plenty of takeaways near by and room service available from local pub

residents bar very

lovely place to stop with parking close to kidderminster.

breakfast and the bar area

breakfast was wonderful with a good variety and was nice that it accommodated for dietary

my kids enjoyed the breakfast

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like anything there should be more of a variety to choose from and there should be

spacious room, excellent breakfast and nice chilled out bar area

don’t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and food for

we had room service which was amazing for a late night snack

scanned the qr code hoping it would take you straight to the room service menu but it was the home page and i didn't achieve anything, so didn't bother

wifi didn t work

gym opening times didn't suit busy schedule

in time at 3pm is not ideal however we did book in early and got early check in however is inconvenient for travellers who arrive early

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean either, staff were

charge is exceptionally high and was told wifi would be free however there is a limit then you have to pay

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

nothing to mention. maybe a bit more option on room service.

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

large period room with a comfortable bed, plenty of pillows and a whirl pool bath

hotel was really nice & very quirky, each room was different & the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

super clean super comfy quiet good shower good english breakfast. fresh!

great bar and dining room

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

a late check out and then having to re do key activation again after 10am m

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

when i asked about late check out hony was really helpful and

it was very modern, there were no windows meaning it was pitch black and silent and we paid for a late check out which was 1pm

blocked in on exit in the morning by a laundry vehicle

breakfast was a little disappoing was expecting a cook food

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

no breakfast loc,good

this in itself is ok until the laundry truck arrives around five in the morning

the bar was a lovely space to relax in, and the food was delicious

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

the bed was pretty massive and super comfortable, the wifi was great within the room also which meant i could continue doing work in the room

lovely boutique hotel with a chilled spa in the basement.

no breakfast room service

excellent room service

there was a horrible smell in the toilets near the bar near reception

who checked us in and out was extremely happy and more than happy to help and martin the bar tender was amazing at making cocktails and even made us some that weren't on the

the gym facilities, breakfast included.

gym was ok but could have been better.

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was lovely

sonya served and attended us superbly to avery good start to finish breakfast

at breakfast not quite as good as the rest of my experience of the hotel

and bathroom decor lovely, staff very helpful and allowed late check out as

room, excellent breakfast, and kind staff who went out of their way to honour requests

bar with a lovely atmosphere

the breakfast was a nice touch but more vegitarian options could have been provided (for example, ham

location was brilliant, we would of preferred a cooked breakfast but what we had was fine

dimple breakfast all cold cereals, toast, yoghurt and ham

good but they don’t have early check in you have to come at 15:00 you might need to wander outside till the check in time

value for money and pet friendly. had own parking too which is what i always look for.

lovely hotel and staff and even had a late check out

no kids tv channel

pool great . staff fantastic. rooms clean. delicious food . fab breakfast

prefer separate beds for kids instead of a double pull out bed.

great proximity to train station. breakfast was also good

she said that they do usually charge for the early check in, but would wave it for us, which we really appreciated

wifi did not get a strong signal all the time kept having to wait for it to catch up.

good size, clean room. excellent breakfast with very friendly helpful staff.

a compromise but this place is beautiful, fully fitted out, nice toiletries, well-run bar and fab room service options

and there was instant easy connection to macdonalds wifi

mum and i) to watch the world cup match at

room service was prompt, staff were welcoming and polite

11 for a glass of wine. couldn't get wifi.

little disappointed there was no bar fridge in the room to keep fresh milk & other perishables

late check out

very clean good location to city centre really nice staff late check out free till 1pm

to get early check in, and only 2 mins away from snow hill station

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive breakfast staff, and the convenient location near birmingham city centre

kids especially loved the pancake machine

no remote for tv, had to ask, menu for room service, but no phone to

no room service, no cleaning,

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely selection and well prepared; rooms are clean, great location, hot water and

late bar

i especially liked the 24hrs bar with food and alcoholic and non-alcoholic beverages, the breakfast and the option to leave my

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

there is a 24 hour bar and restaurant