the pool area was inadequely staffed, hen party group taking photos and acting hostile towards other

we decided to have dinner in our room and again the bar staff were fantastic in helping us

wifi on floor 4 very good

very nice staff, great spa and very good food

plenty of parking, clean, although a little outdated everything was in working order

easy to find, good parking, easy walking distance to black country living museum

room only had a functional snooker which the kids enjoyed all other gadget weren t

loads off parking room.an close shopping centre.

and because signal on my ozone wasn't great i was without internet at times and when ur wiv ur kids that like

,,, also the bar is something else it's got a massive function room and does fresh food from it's kitchen and

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and

the bar area is fabulous to sit and relax so so friendly

i ate at bar sunday evening and it was quite tasteful

my room had wifi, tv, shower and bath, a kettle and a comfortable bed

no room service

also a bar & large reception area with comfortable seating

missing room service information and do not disturb card

bed, nice shower, great facilities, free parking

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

also no prices up at the bar and was charged 5

was quiet, clean and tidy. nice breakfast and stuff. strong wifi

plenty of parking spaces ,good breakfast

convenient that there is bar at hotel

staff, excellent value for money, great breakfast and loved the activity packs for the kids

kids acknowledged and given gift bags

bit short staffed, service was a bit slow. not great wifi. the hallways were a bit scruffy.

the atmosphere in the bar and restaurant is fantastic

the bloke behind the bar twice over charged for the same drinks

no disabled parking

friendly staff, great bar & restaurant with fantastic food

the parking was great, rooms clean, breakfast was nice

the staff were amazing, room service breakfast was so good

this was after driving around for 10/15 mins looking for parking

we had room service dinner and it was delicious, so was the breakfast

breakfast was delicious and we really enjoyed the room service

breakfast was superb,hot and plentyfull, staff were friendly and very helpful, plenty of car parking spaces

friendly staff, bar, location and parking all good

no telephone in room so couldn t call for room service just the experience was very poor lady on reception

friendly staff very friendly helpful and polite good parking

bath taps or shower so we had to run a bath and leave it sitting for an hour just to clean our kids

the parking was a bit tricky.

parking for guests and awesome pub in hotel is what you will love

would highly recommend this place to all adults

on arriving was let into the parking area, which is off the road

friendly nice bar comfy room

there were alot of kids who were left unattended by their parents

poor wifi

bar closing at 23:00, not even able to order drinks on room service

in the room, the night tray was full, the wifi connection was super, the bed and pillows were super comfy with

having the swimming pool and gym included was a good pass time in the evening too

staff were really welcoming, was a really comfortable room and really enjoyed the pool etc.

the pool was not for my teenage son so bit disappointed as was just for over 18

were unable to use the swimming pool due to it being 18+ so my daughter was a bit

the wifi was not very good at all which is a pre requisite for business

excellent retreat, pool steamroom perfect location

wifi was a bit iffy

wifi was a bit hit and miss.

the wifi is very good

value, but the wifi signal was too low, and a lack of phone signal made working very difficult

parking was a little tight, only due to having a big work van though, if your in a car it's alright

no room service unless you pay an additional 4 per order

is very comfy room is very clean and tidy also room service is very friendly would definitely go again

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

location, rooms and facilities in the room, good in restaurant, parking

bad wifi and bed matrices.

plenty parking friendly staff nice and clean very happy, i stayed 15 nights

we had no room service on the second day so the bins were not emptied

lots of free parking on site

convenient location for casino lots of parking great full english breakfast

loads of free parking, great location, not far from the city centre

the really helpful guy on the front desk supplied us with plates, forks and even sauce ( for the kids)

we stayed only one night as we were with kids and tired after long travels

however, the wifi signal could be better

parking at the avenue lodge was easy and free

bar area was brilliant on a friday night, live music and plenty of choices for drinks

good location, free wifi & hot shower

parking is next to the shisha lounge, and guests have to come through the car park to the front

fast, free wifi throughout

comfy bed, free parking

modern and rooms were lovely and clean & free secure parking

beautiful hotel, clean and tidy and comfy beds, fantastic room service and shower was good.

very friendly staff and a good breakfast. nice bar facilities

room service burger was

as hotel looked good value for money and included free parking but expected accommodation etc may 'average'

at breakfast and did t get to eat in restaurant as functions were on both nights so had room service which was

car park at the back making it very easy to just drive down and park without hassle of finding parking

the mini bar is complementary great size tv

beautiful property, very quirky, quiet location, onsite parking.

and the speakeasy vibe of persian bar is amazing

it had a lovely little cocktail bar and restaurant at the location with a lovely coffee shop next door

is stunning, it s in a quiet location yet has restaurants and bars in walking distance and the parking is

wifi is really bad

wifi was pretty slow

was no room service & the tv didn t really work

the breakfast, bar, room service described in the website do not in fact exist any more

easy to find, parking available at the hotel

breakfast was a lovely bonus

breakfast is next door in the bar, the food was delicious and the bar again very well presented

went for a few drinks in the evening and breakfast the next morning

although we did not use it, the honesty bar was good

wifi great but phone signal not great

lots of parking

with some improvements like new curtains (mine had a few stains) and wooden floor instead of carpets

was absolutely lovely from the reception staff bar staff cleaning staff they all went above and beyond to meet

i asked for an early check in as we were part of a wedding party. this did not happen.

nice pool and gym

i used the gym, which was really nice. lots of different machines to use and not busy at all.

excellent breakfast which kids enjoyed and clean room

not a problem but would like to know we had a spare especially with kids

having to pay for wifi

great music great hotel room brill bar staff very helpfull

couldn t connect to wifi

there's plenty of on-site parking

no wifi was a big disappointment and restricted access also was not ideal

the room was quite big and very clean,,the car parking was free, and the greenlands was in the prime location

clean good signal on the wifi location very close to brindley place and the utilita arena bar open 24hr a day

free gym free breakfast comfortable beds and pillows hot showers

the room was so clean and comfortable bed nice shower the pressure of the shower was good and the breakfast was

gym wasn t good!

breakfast was also great and went on to a decent time- 11am

there is plenty of free parking for guests

plenty of car parking, small bar adjacent to a lovely restaurant with a good range of well presented and well

breakfast is plentiful -and fresh

everything the staff were friendly the room was amazing the bed was comfy breakfast was

breakfast was delicious and they even offered room service for a small fee

all the staff really friendly and helpful nothing was too much trouble, we had a drink in the bar and was really

noisy due to other guests screaming kids and slamming doors i slept only 4 hours

cleanliness air con bathroom bed was so comfortable tele wifi

was comfortable & clean & across the road from the venue we were going,the bar staff were very polite & very

didnt have breakfast

it said about 24hr room service on confirmation but there wasn t any

the bar was a bit impersonal.

even a pancake machine which impressed the kids

issue with room service billing as a result

delicious breakfast and friendly staff. the kids play area was fabulous too.

upgraded room for our wedding anniversary, the bar was opened for a nightcap at the end of the evening and the

nice and clean bed was good lounge really nice and the breakfast and evening meal was excellent bar good

location and friendly staff - lovely breakfast and great location for town and plenty parking

lovely breakfast room and bar area

good wifi signal 5g & all freeview tv channels

kids- how about a children’s play area - this could be great for bored kiddies

wifi was fast and was great for streaming iplayer and youtube on personal devices

they made us sleep in basement next to loud laundry

the hotel itself has a gym, bar and room service is available for food

location, facilities. bed was comfortable. shower was excellent. room was large. wifi was good.

great interior ,bedroom was gorgeous with great character, pub adjoining to it was lovely and the bar man couldn

room was very clean and well furnished; there was everything i could possibly need (hairdryer, wifi, tea and

great room, great bar with roof terrace at the adjacent button factory

check in was quick and they serve a good continental breakfast at the bar next door on weekends

i prefer rooms with a view - room 9 has a view of the upstairs bar - but it s just a quibble!

very good selection on offer and beautiful breakfast room

told beforehand they had a function, but they reserved a parking spot for us

car-parking

the breakfast was lovely and delicious however we expected buffet style like other hotels.

parking on site and easy to find

they had to explain to parking that i had payed ss a

wifi password available at the desk while you wait to check in

the welcome area and bar already look like they re making big improvements

convenient parking space. affordable rate and comfy room.

here anytime we are working in the area ideal for workmen with free parking rooms are always clean and tidy and

fantastic use of bar and food excellent

pool , comfy bed good wifi

on,y small niggle was that the free wifi was a bit slow but that s not an major issue....

the spa is a nice, relaxing area (except when there are kids in)

friendly and very helpful staff from the concierge to the room service & bar staff

the quiet spacious and clean apartment. kids really enjoyed it. will definitely be back

-the tv had basic channels, there was also free wifi

5) the team couldn t do enough and we re just so lovely and understanding with the kids

location was great, didn't get a chance to use the gym but would've been good

were great, we reserved a parking space and we had a 1 bedroom apartment for the 4 of us and the kids slept on

and showers could have been warmer and the extraction fan in the bathroom and kitchen were

no food / breakfast options but they do provide bottled water in the rooms.

comfy bed. wifi

was terribly small, so i will base my rating on the larger room with the sofa and small kitchenette from here

the carpet in front of the self contained kitchen was wet the skylights were dirty so i was unable to see out

had a kitchenette, sofa, bedroom, and shower room

kitchen facilities were minimal but useful for short stay

was expecting room to be small but there was plenty of space! great to have a kitchen.

lounge and kitchenette perfect with a fridge

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

extra bed for kids wasn't comfortable

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose (do not worry, no

was good except : room service was not great, towels & bed sheets were not changed and room was not cleaned the

great location near to birmingham arena. room clean and comfortable. breakfast excellent!

be on the breakfast hall on early. make sure you put on the sign for room service.

kept awake by loud singing in the bar at 4

breakfast was very good and included in the price

wifi was a little hit and miss.

wifi wasn t great

thank you for the late check out

balcony was unreal with the view and everything and everyone was so freindly and even got room service

is one of the best in birmingham amazing views from the room, spa very nice, breakfast

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the top floor bar with it's dj in the evening were a great touch

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

breakfast was great and very generous

the breakfast was really good as well

friendly staff, free parking, comfortable bed, bath, good food, gym, size of room

friendly welcome, spacious room, relaxing atmosphere in the bar and the huge selection of fresh breakfast options

room service provided raw chicken

couldn't connect to wifi for whatever reason and the tea at breakfast was a weird brand that didn't taste good

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

room in partucular had a view of the kitchen extractor, a dirty flat roof and a set of derelict

location for us as we were attending a concert at the utilita arena, a nice cocktail bar where we had a few

the wifi was good, room was spacious and the pub/restaurant food was nice

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

poor wifi

enjoyable breakfast in the morning

nothing was too much trouble, there was a lovely friendly atmosphere, the wifi was free and fast

clean warm comfortable room. great wifi connection nice staff. excellent stay.

gym opening times didn't suit busy schedule

early check in available. twin beds accommodated.

not small bottles of shampoo etc - only because i collect them for my kids who love them - these had nice big

appreciated the early check in and key drop off for check out

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for

breakfast is included for all customers, and there is also a small gym in the basement

booked it for the laundry services

my boys liked the gym it was small, but all that they needed

my kids enjoyed the breakfast

breakfast was wonderful with a good variety and was nice that it accommodated for dietary

great value for money nice bar and restaurant

i needed a late check out and that was no problem which really helped me out as i had a young child with me

the wifi is unreliable in rooms that aren't near the pub .

lovely place and great bar below with decent food and range of beers - room was nice enough.

the wifi code given didn't work.no instructions given on how to access the bar

good location, clean, spacious room, gym, professional staff , buffet breakfast

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean

24 hour bar and late check out at 3

brilliant breakfast, cheap accommodation, central location

decor, friendly staff, breakfast!

toiletries available, hairdryer, wifi, coffee machine all included was able to leave the car to go off

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was

bottles of water in the room wifi

wifi

i needed to work no wifi and no working tv to chill out later

00) they charge an additional 5 for room service delivery of the said sandwich

large secure carpark and the food served on nights and breakfast is excellent

wifi access

we had a wonderful meal in the bar and enjoyed drinks after

breakfast hot

food pleasant staff friendly and very helpful car parking easy & free

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

the breakfast in the morning was exceptional, and had a great variety of options available to choose

breakfast!ud83dude29

we also decided to go for room service for breakfast but the waitress was not informed in what room we were

clean, comfortable, good location and nice staff. excellent wifi

location was great, wifi connection brilliant

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

it was very modern, there were no windows meaning it was pitch black and silent and we paid for a late check

good continental breakfast at a good value

breakfast food didn't include many eggs/meat/protein sources

breakfast was a little disappoing was expecting a cook food

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

elements were slightly run down like lettering on doors, hall carpets and there was some orange rust staining

wifi quick enough for work

room was huge, clean and had everything we needed. spa is amazing.

location, staff, peaceful, good wifi, clean,

didn't sleep until the last residents were back )just like home with the kids

i was also a bit disappointed by the spa but perhaps i didn't read the

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

called room service at 18.15 to order a drink and after ringing for 5 mins gave up.

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

location, rooms, breakfast and staff hospitality

late check out free of charge, staff friendly, lovely clean rooms

awkward arrangement in the bar which none of us could quite work out

the room service was excellent and great for tired travellers after a long journey

the staff at reception and bar are excellent.

it was my partner's birthday and after such a year working in the nhs, my kids and i wanted to treat her

sonya served and attended us superbly to avery good start to finish breakfast

lovely bar

bar with a lovely atmosphere

didn't have gluten free bread for breakfast

dimple breakfast all cold cereals, toast, yoghurt and ham

no wifi name or code was written down so had to ask and signal was poor which could be improved

late check out time (12 o'clock) overall a very enjoyable stay and i would happily stay here again (+)great

we ordered room service for our evening meal

breakfast was great, and there was plenty of choices on offer, i also used the room service and ordered some

excellent breakfast with plenty of choice

she said that they do usually charge for the early check in, but would wave it for us, which we really appreciated

the room has been upgraded & has been dressed with rose petals in the bed

little disappointed there was no bar fridge in the room to keep fresh milk & other perishables

and there was instant easy connection to macdonalds wifi

very friendly staff, both on reception and delivering room service

bonus for my fiance was the pillows were feather filled and not synthetic ( a pet hate of his )

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

i would suggest the hotel to be stricter with the pet presence

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

breakfast needs improvement. change the menu in each day at the week more option needed

clean comfortable room, good sized tv and excellent wifi.

room service excellent

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

no wifi in room, even in lobby wifi was slow, sometimes unavailable

there is no internet in rooms..it wud be nice if u can put wifi in rooms

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

the ony channels i could watch was 1 or kids programs all the others were jumping

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

staff we're lovely and 24 hour bar was a bonus!

i didn't like the breakfast. not that much choice

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely selection

very engaging and were very good with the kids

nice rooms good breakfast

poor wifi quality

e hairdryer, tea, coffee etc plenty of parking at

separate price for breakfast and dinner would've been better for one night.

breakfast was excellent

restaurant staff were very helpful, delivering room service as we had our pet dog with us.

kids enjoyed the pool area.. plus s was easter and stuff done a little egg hunt for them

customer service, lounge area, shower, early check in

good menu with room service, plenty vegetarian options

when i went back to the desk there said there cant do nothing fully booked had late check out 6 times cleaners

could do with more kitchen cooking utensils really

falt was so clean and nice, kitchen equipment, bathroom etc was greatly organised to make us as comfortable as

cosy but stylish decor, very comfortable bed, excellent bathroom and great shower, fully equipped kitchen

great room, wasn't expecting a kitchen too

i had asked for a last minute early check in and staff were really happy to help

to ask twice for early check in, first answer on the desk was no, but another member of staff then helped us

nice smart comfortable hotel with excellent staff even aloud me an early check in to fit around my meeting in

the patio in the bar area is worth enjoying when

wasn’t any chocolate spread so my kids were not happy

i forgot they have a gym or would have taken my jogging gear with me

the staff were friendly and welcoming, the room comfortable and the breakfast outstanding

parking can be tricky but not a problem

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

breakfast was fabulous

clean rooms, easy parking

clear that pool is outside hotel but still very convenient

the wifi was a little flaky, and the room, fine for one, would have been a bit tight for two

ordered room service and the meal was also delicious

clean and room service available as an option

the gym was also really good