is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

pool room was a bit cold during our stay

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

it has a cool factor, nice rooms and bathrooms. breakfast is great too.

less vegetarian options in hot breakfast

held bags since early check in wasn t available.

very clean very nice rooms nice layout, good pool

next to the casino and airport, what could be better

we loved the quality of the stay and the shuttle to o'hare

the bar and restaurant was closed. there was a big floating in the hot tub

staff friendly and helpful for early check in.

good location, shuttle bus for airport, good bar and restaurant

the shuttle was frequent and quick

response to the fight that broke out in the pool area

pool water was a little chilly

very close to airport , early check in, late check out and big rooms

staff was very helpful and allowed us an early check in/out

have suites, which is great if you need to have kids sleep in a separate room

change rooms three times there was an odor in one room, we were not informed of room service upfront, and we were a bit dissatisfied with one of the

and lobby was very beautiful design and i liked it ud83dudc4dud83cudffc i also enjoyed the gym and it was clean, sophisticated and completely

very clean, good value, allowed me to early check in, good service.

the hotel's fault but kids were running up and down the hall until very late -- after midnight

close to decent food and casino

desk clerk was kind enough to allow a late check out closer to my flight

5 min from airport and casino

i knew that early check in might be unavailable, so i just asked the staff whether it was possible to check in

clean, fairly close to the airport, casino, & shopping, breakfast had more than enough

the pool closes early

close to restaurants and casino

pool could have been given to use for a longer period

early check in

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

room service via phone with restraint was a bad experience

gym too small and not adequately equipped; breaksfast is sufficient, but not great - bread was very

they had a gym but i will not be staying there again

to the airport accommodating early check in shuttle from airport wonderful breakfast

decent restaurant, great location, relaxed covid restrictions, early check in

the barman wants her to come down to the bar to pick up her share so inconsiderate

great breakfast

it was clean and the pool area was super great for the kids

staff, early checkin, airport free shuttle, near to the hotel, near to the fashion outlet, good breakfast

shuttle worked well

a minor point, there weren't waffles or pancakes options for breakfast.

the breakfast buffet was excellent. gym and fitness center and pool was great.

being near the airport this is nice modern and clean hotel with good facilities such as gym, pool and good restaurant on site

to get an early check in which was very much appreciated

bed was incredibly comfortable, and i took advantage of the lush robe and slippers and i ordered room service, which was top notch

airport shuttle service is excellent and wifi is excellent

one of the best meals i've ever had, and it was even via room service

e burger and crabcake portions were surprisingly generous)

early check in

the room service

hotel restaurant and bar open late. clean and friendly.

rst come, first serve) every 45 minutes is worrisome, especially if you have an

separate room from couch area so i could send my kids to bed and stay up and watch television

early check in. good food in the restaurant

stranded at ohare airport with my 2 little kids

oppostunity for a late check out and the shuttle service. nice bar and pool area!

no room service menu for breakfast.

the pool also is very good if you are traveling with kids

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

i also like that there was no pet fee for bringing our

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

early check in before 3 pm will be charged $10 per hour

it has laundry

they have gym with just one equipment and that too is broken

early check in was possible

breakfast was the same as any other hotel that's reasonable priced

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

breakfast was decent

no free breakfast due to covid but they did have juice and coffee

had a spacious room and the staff was understanding and pleasant even allowing us an early check in

early check in

breakfast included in a warm and down-to- earth environment with kind and helpful staff

breakfast now

would be better if the breakfast area would be larger

need to pay for everything example request for early check in need to pay $30

not alot of sugar free breakfast options.

absolutely nothing i didn't like, i just wish there were more varieties of breakfast selection

really quiet place, nice breakfast and cheap. i loved it

cut fruits in breakfast

amazing customer service thank you for accommodating early check in

my kids loved the pool and we had a good stay

only thing was the shuttle bus driver that ran to the airport all night would back into the parking spot after he/she

wifi service was terrible, you had to keep logging on to it

the wifi get dropping out, you would have to reconnect multiple times a day.

staff was very accommodating for early check in request

was convenient, could get a early check in, employees were wonderful and the breakfast was great

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use, might

there used to be a guest laundry but it was no longer functional

friendly staff-great morning breakfast-place was clean- overall 4.9 stars out of 5

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

relaxing, peaceful, has swimming pool and fitness center

-welcome cookies at check-in -good gym

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

i liked the pool, the gym, the very helpful staff

who helped me at the front desk was very nice, and offered to waive the early check in fee

room was a good size and they gave us a free early check in this hotel offers a free airport

second thing is a shuttle

shuttle was very helpful as they even arranged for me out off thir operating hours

location and free shuttle to the airport

shower is amazing, delicious breakfast and got a early check in!

service from the person that booked us in was excellent as was was the breakfast

best breakfast buffet. great location. clean.

very clean very friendly staff great breakfast great location highly recommend!

was very helpful that we were allowed to take out our breakfast

property accommodated our early check in prior to the beer festival we attended

like the bed and room, they allowed me early check in

sports bar was underwhelming

the pool and whirlpool were great!

the bed, the staff were great, bathroom was clean, good fridge, pool/hot tub/fitness area and sauna were really nice (indoor pool here and outdoor pool right

with bar and restaurant right there you aren&#

was very impressed that we were given early check in and the check in process was very easy

breakfast staff has no personality, no eye contact, and no greetings. talking among themselves.

the breakfast offered a nice selection

from the front desk staff to the house keeping, to the kitchen

breakfast was excellent

early check in, clean room, pleasant staff, lowest rate in the area

strong odor of natural gas immanent from laundry room

the laundry facility was $3

elavator not working laundry machine out of order

two different bank cards in laundry payment option for dryer

they accommodated me with a much needed early check in! great staff!

hotel with gym and outdoor pool (seasonal)

the atmosphere was nice. the kids liked the pool and the gym

hotel with gym and outdoor pool (seasonal)

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

they let me do early check in and late check out free of charge, which was great

rooms were clean guy the that checked us in was friendly and helpful with any questions we had parking was easy getting in and out i will definitely stay

it was tough to back out of our parking spot.

free parking in chicago

also wifi was inaccessible