early check in after a super early flight in from boston was very much appreciated

early check in at 9am was greatly appreciated

our room was ready to allow us an early check in

great gym with lots of machines and free weights

no room service

accommodated early check in

early check in

the staff were friendly and they allowed an early check in

allowed early check in, room design perfect and a special shout out to the bell staff for humor and

pleasant helpful staff accommodated early check in

they gave us an early check in that was very helpful and the staff was always very nice

free update to a king size bed + early check in for free

requested early check in and they accommodated which was so gracious and welcome after a rough early morning

we were honored an early check in, but there is also complimentary luggage storage if needed

value and was appreciative for early check in, however the heat in room did not adjust well

early check in was lovely

extensive renovations and wish i had known that prior,as lobby and restaurant- bar were not up to full serving capacity or standards

the indoor pool and spa area was great

there was no room service menu, i had to call and have one delivered

small room, small bath, no separate shower stall, mini bar not cold and limited soda selections

room was confortable and we asked for an early check in and when we arrived we got it.

room comfort , the great location , the gym and the swimming pool the terrace is really great for take a rest or having

the pool is fantastic. antonio on the driveway is a grade.

the fitness center and the pool was great. and i loved how close everything was to the hotel

location. swimming pool.

location, friendly staff. early check in allowed.

our room service breakfast was not the best, we barely ate it.

due to covid, facilities were closed, yet it was possible to go to the gym, which was nice.

excellent bar and restaurant

bar area lively

i arrived early and they arranged an early check in which was much appreciated

room service is crazy expensive

the team at the front desk upgraded our room, gifted us a bottle of wine and allowed us to have a late check out which was so appreciated

there wasn t a lot not to like. but the room service menu was really limited.

room service due to being too busy - not great for lone females late at night trying to get

early check in cost an extra 50 dollars, rankled a little

we were offered early check in with no fee

in: staff wanted to charge $50 early check in fee when i had a confirmation for $31

view from the room, nice gym and breakfast

had a very nice breakfast

was very disappointed that when we asked for an early check in for our niece who camee the day after we checked in, they found a room already made

front desk staff was very accommodating, hotel employee helped us get an early check in

wifi, early check in, having a microwave, everything really! love this hotel.

always ask for an early check in because i'm in the hospital having surgery

great staff and location. they gave an early check in.

especially appreciated the early check in and late check out

room was big enough for a family of five and kids loved the swimming pool

it was highlighted that kids under 10 eat for free, but turns out it was only from he kids menu.

very central. gym was ok and pool was warm and medium sized. staff all seemed very helpful.

it was highlighted that kids under 10 eat for free, but turns out it was only from he kids menu.

let us do early check in which was so nice traveling with young kids

we just would head up to the continental breakfast to get coffee

the gym was another highlight – well-equipped with quality machines and free weights

great location, clean hotel, good gym, basic breakfast

amazing breakfast with a ton of options

let me do early check in around 1p

since our flight arrival was at 7 am, we reached the hotel at 9 am so we requested for an early check in

an early check in if possible and was told the room would not be available as early as i wanted, which

did request an early check in but didn't get to check in until 2:50 and my appointment was at 3:00

we needed an early check in and were happily accommodated by friendly staff

not to mention that he gave us an early check in so we could enjoy the city without carrying around our luggage

there’s a fee for early check in

from early check in to late check out to a nice man at the breakfast bar getting me a to go cup for my

and comfortable accommodating with early check in when possible location breakfast roof

have been travelling for 40 years and this was the first time i was charged 50 usd for early check in

staff was super friendly and they allowed for an early check in without additional fees

allow me for early check in

after booking our room, i asked the hotel for an early check in

they had room already ready same as i was walking out another person showed up and was offered early check in

they were super accommodating about early check in

allowed early check in

second major reason was the early check in accommodation

clean, nice pool, comfortable,safe, great area

the pool was only 3' deep. my kids were pretty disappointed!

did find a kids sock and an empty gatorade bottle on the floor under the couch when we opened it up for the

early check in fee was annoying

it is in a great area and the breakfast was wonderful.

our room was very small, so for families with kids it might not be ideal

the location and that it had breakfast included...which was good and had a lot of choices!

bathroom window a little drafty; dry eggs at breakfast.

the staff was kind the spa was nice the view was amazing the bath towels were huge and soft early check

early check in and an upgrade to magnificent and panoramic room 1902

were thoroughly cleaned on a daily basis , water pressure in the bathroom was ideal and early check in was

the staff were always welcoming and even able to assist with early check in or hold your baggage till a room is available

our room was always tidy (very good room service) , huge bed, spacious shower (+) room service was respectful and right on time to clean up after me and meet my needs when i called (+) was sick one day and ordered the best grilled cheese sandwich from room service (+)friendly staff ! excellent location ! room service was amazing ! (+) very clean rooms and good room service (-)mention of room service (-)the room service was too expensive. $60 for breakfast. (*) the staff was really great, the views are amazing and the room service was pretty good (+)room service was excellent, the spa was great and very nice clean rooms

accommodates early check in request

beautiful property, great bar and staff

gym is nice

the location, the easiness to check in and out, and the gym.

the bar was a good touch too with some of our favorite adult beverages

requested early check in, they didn't have any rooms available, which was fine, no big deal, but we drove

location, some staff was very accommodating room was ok and quiet not good at check in i came in early and lost a night they could have allowed early check

was happy that i was given an early check in. the view was great. location was great as well

sheets are kinda crunchy and i would prefer room service every day not every other day.

valet parking clean rooms comfortable beds friendly staff on-site bar & life music

good location in the down down, close to the shopping, restaurants and caffe shops, early chaco on and cheap out, they give us early check in

didn't like the fact of no early check in, i feel that some rooms should be available, if you arrive before 3:00pm, the lobby

great location!! check in process easy and they accommodated a super early check in!

early check in would have been nice.

the location is great. the staff accommodated early check in

early check in was really appreciated, also that i could leave my bag after checkout perfect

the only issue is that they charge you for early check in ad that the main door is unattended 85% of the time, i was actually scared to be

they were great about early check in and late check out. clean. pleasent staff.

we were allowed an early check in so that was nice

early check in

staff was also friendly and we were offered an early check in for $30

arrived around 8am and asked for early check in as my plane landed at 6:15

the offered early check in for a fee which was convenient for us

service was really great- niki and joseph were especially helpful at the front desk with my early check in

front desk staff was very helpful at check in

early check in.

one thing i loved about the hotel is they have early check in for your bags in case you have to wait a few hours for your room like i did

they even accommodated my early check in

breakfast; gym with a view; suites were much more spacious than a typical hotel room; location was

is everything you might need in this hotel, from valet parking to laundry room

the room was large; early check in and the bed was very comfortable

no room service. understand covid-19 but food could have been dropped off at door.

the extra fees for room service

on room service menu

for safety reasons, there should be a bar in the bathroom so one doesn't slip and fall.

allowed us an early check in without a fee

they helped us with directions, and the bar tender was funny and helpful too

made full use of swimming pool & gym

the location was perfect.. room service was easy.

liked everything except the expensive prices on some of the room service meals

think the cost for an early check in (45 minutes) was a bit much since they said the room was ready (+)friendly staff. excellent location. early check in and luggage storage options. (-)wasn t thrilled with having to pay a fee to check in early, but they were at least clear about the fact that they charge a fee for early check in (+) early check in and nice staff (-)early check in fee (*) first, as others have mentioned, there is an early check in fee that seems absurd (+)next time better early check in required or request

i enjoyed the stay the amenties, pool, the free breakfast was delicious and plentiful

breakfast, gym and pool are really nice

location amazing restaurant mamas boy in lobby of hotel free breakfast pool hot tub nice staff free internet nice

free breakfast, kids loved the waffles

i arrived early on the day of check in and asked if they had early check in

availability, she generously upgraded our room which we really appreciated and accommodated our early check in

honoring early check in highly appreciated

say there was anything i did not like minor issues were immediately addressed and fixed and i got early check

gave us option of room and early check in. no waiting

like that the property was able to update room for early check in and add a sofa sleeper

allowed us to do an early check in so we could explore the city without worrying about carrying our bags

like the location close from the river walk price is reasonable i came 11am they let for early check in breakfast is ok gym is good reciption is very good and

pieces of equipment in gym were broken and unusable

we were allowed to check in early and have their breakfast

loved that they have this option for an early check in and luggage storage

ood size ) - the common area was nice and kinda cool with all the decorations - there is a kitchen with fridges in case you needed to cook or store food

nice location easy to access to downtown , friendly staff , laundry available , kitchen clean

wifi worked well

is perfect, the rooms, the whole place, the staff is very nice and they have laundry that is working all day

extra surcharge for early check in small lobby area

early check in was great and very helpful!!

doorman derrick was always friendly and they were able to do an early check in

early check in, late check out (3 pm & 12 pm, super convenient)

they we able to get me a early check in at 8am

i had a very early check in and late check out

rooms, great gym and pool

having the spa options inside the hotel was a plus as we loved our spa treatment and the dry and wet saunas

the gym had good equipment, and was nicer and brighter than gyms in most downtown hotels

beautiful room great club excellent spa facilities

great location and great hotel for the price, they allowed early check in and late check out without a charge

the friendliness of the workers, and them accomodating me for an extremly early check in!

arrived early and had to pay $25 for early check in

we were able to do early check in for free

was the best, rooms were updated check in was very easy and simple and i was allowed early check

early check in was a life saver

got the early check in free of charge, the view from our room was stunning and the bed was very comfortable

we appreciated the ability to have an early check in

early check in and welcoming staff

to allow early check in the hotel asked for additional fee

staff was friendly and even allowed us a complimentary early check in

early check in, free coffee, location

d much appreciated)

early check in was even offered

location- we walked everywhere courteous staff early check in for free

we arrived several hours early and they did not hesitate to allow us an early check in and asked if they could

location is perfect, luggage storage, early check in

accommodated us with early check in and our bed preference

it would be perfect if it had a complimentary breakfast, but that's not a deal breaker.

the fitness center is really tiny and, of course, lacking

amazing common area, early check in

i like the room, gym and bar

pretty professional gym with serval rare machines really impressed me

great location in downtown, great lobby for all the activities, good room, great gym.

they have the cutest bar and it was over all an amazing stay and will be coming back every time i come to chicago

standard time is 3pm, did not get room until 5:00pm even though we had requested early check in weeks before

staff allowed early check in so i could catch matinee of hamilton

early check in

location, staff, pool, spa - yes!

the people next door and their kids were very loud

reception, early check in, cleanliness

my fiancee worked overnight so we were in a desperate need for an early check in

floor in gym was dusty, looks like they never clean under equipment

the gym was in good condition and the cardio machines worked well

i used the gym there were no sanitizer bottles or rags/wipes to wipe down the machine

be arriving earlier than the standard check in time and they kept a room available for us for early check in

the wifi was a bit slow

the pendry exceeded all our expectations & their staff can't be beat- from housekeeping to bar staff to the front desk

they had a great bar and restaurant but it always closed too early, as did their room service

the bar staff were a bit cold.

also asked for early check in and was given access before midday

staff was amazing and was able to do an early check in.

i understand and agree that it covers damage to the room, room service and the minibar

room service food was not great.

ter a fabulous concert at the chicago theater

we were able to do an early check in, and had a great view! staff was great!

amazing breakfast buffet. best we've ever had!

there was no complimentary breakfast

i loved the location and the pool

did not have breakfast. no comment.

early check in not available

our room, at a phenomenal rate, to pre check in communication with janelle, who secured our early check in, to eddie in the bar, who was friendly and attentive

appreciate the early check in. beds and pillows very comfy.

early check in

the free wifi quietness

we arrived early and the front desk staff waived the early check in fee

the room is ready, and the guest arrives early, there should not be an early check in fee

staff was very accommodating and even left a lovely note and chocolates and waived the fee for early check in - all of which were so thoughtful

dinner and breakfast were awesome

we ordered drinks from room service

room ambiance location early check in

early check in. beautiful and festive. super

00 for early check in or they would text me after 12:00 when my room was ready

were charging an additional$25 for early check in

were there after 11 am) even though the room was ready

early check in on request also was not entertained and i was made to wait for 3 hours.

allowed early check in, staff was very friendly

the staff was accommodating for an early check in

gave us early check in. great breakfast. super friendly staff

they answered all questions, communicated with us when we asked for potential early check in