they accommodated me with a much needed early check in! great staff!

we love the pool it was so nice and clean and the hot tub was so relaxing

the atmosphere was nice. the kids liked the pool and the gym

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

the atmosphere was nice. the kids liked the pool and the gym

amazing customer service thank you for accommodating early check in

breakfast buffet was eggcellent! kids enjoyed the pool!

welcoming and profesional , we were checked in quick and easy, and i'd like to give kudos to the breakfast server maria whom was awesome , she was very attentive and profesional and always made

my kids loved the pool and we had a good stay

the kids really enjoyed some time in the pool

i definitely appreciate them always having rooms available for early check in and not killing the rate for doing so

location and the fact it had laundry

laundry is also available with purchase of detergent there

laundry room

the laundry and ice were close but laundry always out of order

who helped me at the front desk was very nice, and offered to waive the early check in fee

room was a good size and they gave us a free early check in this hotel offers a free airport

location and free shuttle to the airport

close to ohare, the free shuttle.

airport shuttle. nice driver

staff let us have an early check in.

free parking, free breakfast, great location, wonderful staff!

i will say the morning breakfast was good and the gym was clean

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

the pool area didn't seem as clean especially where people step and put their feet.

of into the forest ,the room itself was quite spacious ,most importantly i was able to get early check in which is always

pool/ jacuzzi and gym are the largest and best equipped i’ve seen

the kids got in and then right out shivering, so that was disappointing for an indoor pool

the gym not being 24hours

the lounge, bar and fireplace were wonderful

friendly staff, good location , clen and comfortable and early check in!

couldn't accommodate a early check in

room, location, early check in , comfortable room.

the bar and free hot breakfast was the icing on the cake

the pool was closed and no good breakfast

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

early check in before 3 pm will be charged $10 per hour

breakfast, i miss eggs and waffles

no airport shuttle, listed on website and breakfast was instant coffee and cereal

early check in. good food in the restaurant

room service if it is even available nice fitness center

only think that i was disappointed in was there was no free wifi for leisure guests

booked 3 rooms for 6 adults and 7 kids, received 3 king rooms.

i found the bus shuttle to the airport extremely convenient because it ran frequently throughout the day

had a spacious room and the staff was understanding and pleasant even allowing us an early check in

early check in

cleanliness good breakfast renovated rooms

would be better if the breakfast area would be larger

the breakfast and cleaning

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

a lovely view across the lake , a very welcoming lobby area with modern stylish furnishings , bar and grill is very good with good choice of wines

relaxing, peaceful, has swimming pool and fitness center

the pool

to get an early check in which was very much appreciated

no food or bar service due to covid.

room service was a little late

came to our room in a timely manner, room service was great

the gym had all the necessary equipment and the treadmills interactive function was special

the staff were very nice and friendly and allowed a early check in and late check-out with no problem

breakfast buffet

no complaints other than vending machine not working guess its just to make you order room service or get directly from them

the room was not cleaned on the second day of our visit even though we requested full room service

every amenity possible to maximize our stay , and a great restaurant and bar to relax in

staff, early checkin, airport free shuttle, near to the hotel, near to the fashion outlet, good breakfast

went to the pool both days

e hotel wifi, and my cell services were soooo sloooow) and there were 4 or 5 baby cockroaches crawling

room was clean, room service was fast

mainly wifi at hotel it goes off every 5mins and ask to reconnect

decent restaurant, great location, relaxed covid restrictions, early check in

to the airport accommodating early check in shuttle from airport wonderful breakfast

no hot tub by pool

to mall, casino, conf

very spacious rooms and the breakfast was very good.

staff was very helpful and allowed us an early check in/out

very close to airport , early check in, late check out and big rooms

have suites, which is great if you need to have kids sleep in a separate room

we tried room service the night we stayed but no one answered

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

i also like that there was no pet fee for bringing our

is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

didn’t have time to spend longer and use the pool

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

rooms, warm and clean swimming pool, friendly staff, great breakfast, comfortable beds, great shower

kids were expecting a pan cake station during the breakfast

very clean, good value, allowed me to early check in, good service.

we could have a late check out at no extra charge because our flight to italy wasn't until 4pm

was a kids splash pool with jets and fountains

the gym was lovely, and the room was extremely comfortable

the , for this hotel, in the amenity, there is the laundry service

early check in, clean room, pleasant staff, lowest rate in the area

elavator not working laundry machine out of order

strong odor of natural gas immanent from laundry room

two different bank cards in laundry payment option for dryer

the laundry facility was $3

early check in

nothing was explained just processed my payment and gave me my kids nothing else

the hotel has a nice gym and a swimming pool, which was a great bonus

later checkout, clean spacious rooms, nice pool and hot tub with soothing music

clean room enough space we stayed on weekend and they had movie shows for kids