need to pay for everything example request for early check in need to pay $30

came to the door with special service like breakfast accommodations

absolutely nothing i didn't like, i just wish there were more varieties of breakfast selection

i was not able to eat so i can not comment on the breakfast

the room was clean, breakfast was good & staff was friendly.

was very impressed that we were given early check in and the check in process was very easy

breakfast staff has no personality, no eye contact, and no greetings. talking among themselves.

is being very picky but i wish their fitness room had an all around weight machine

breakfast was ok but not great,

staff was wonderful and very friendly - the rooms were very clean and comfortable and the breakfasts were delicious

they let me do early check in and late check out free of charge, which was great

free parking in chicago

also wifi was inaccessible

lack of parking

room size was good and thankful for wifi

staff friendly and helpful for early check in.

frequency of airport shuttle

laundry room and gym are good

comcienece and loved having shuttle for airport

able to walk to casino and some very good restaurants

early check in

no washer and dryer. a pool table would be nice.

my kids really enjoy being there i will go back and visit love the place

was no complementary water, there were some bad and disruptive kids who were running down the hall all day and night

the location was close to the casino

held bags since early check in wasn t available.

very clean very nice rooms nice layout, good pool

comfortable beds. gym was small but adequate. starbucks conveniently on the main floor.

no hot tub and pool could be a little cleaner...the water was cloudy.

staying with myself and two kids and had room for everyone with the king and sofa bed

asked for an early check in and i got it with a smile ( around noon )

very comfortable, good location, clean and great breakfast

simple but good breakfast

the room had incredibly good heat, the bed was comfortable, and there was easy access to the gym, which is open 24/7

the room was very clean, the gym well equipped, and the lobby/bar attractive

super early check in. really appreciate that!

staff was very accommodating for early check in request

was convenient, could get a early check in, employees were wonderful and the breakfast was great

marks; location, staff, cleanliness, comfortable bed/room, parking, premium cable tv and hot breakfast

handy having a guest laundry and front desk selling detergent

the breakfast bar was great also

i knew that early check in might be unavailable, so i just asked the staff whether it was possible to check in

gym available, onsite parking

pool could have been given to use for a longer period

we enjoyed the pool and the fresh brewed coffee

i loved the room it was very clean and my kids loved the pool.

early check in

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

comfortable bed, good wifi, excellent shuttle services, friendly staff

the person on the front desk when we checked in was rude. room service was not provided.

room service answering system. calls holding holding too long

to the airport accommodating early check in shuttle from airport wonderful breakfast

decent restaurant, great location, relaxed covid restrictions, early check in

the rooms were very nice and the breakfast

very nice excellent breakfast

complimentary breakfast and custom omlet bar was great

is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

kids running around

didn’t have time to spend longer and use the pool

the pool was a plus for our stay! they also serve breakfast.

indoor pool is a plus and close to airport even better

very close to airport , early check in, late check out and big rooms

staff was very helpful and allowed us an early check in/out

the gym was great

change rooms three times there was an odor in one room, we were not informed of room service upfront, and we were a bit dissatisfied with one of the

is clean, comfortable and big rooms, have room service and nice bed linen

very clean, good value, allowed me to early check in, good service.

my daughter loved the fountain in the kids pool

staff were great, the room was nice enough, and i really enjoyed the gym and pool

i liked the guests laundry which helped out during our stay

5 min from airport and casino

staff, early checkin, airport free shuttle, near to the hotel, near to the fashion outlet, good breakfast

bedroom was good, nice breakfast

just wish visibility bar was open but i understand covid-19 did quite a number on our world

wifi and price of cocktails

pool was closed.

to get an early check in which was very much appreciated

restaurant and bar in hotel with choices outside door

came to our room in a timely manner, room service was great

room was big, bed is comfy, water heater, wifi. spacious window view.

no food or bar service due to covid.

early check in granted immediately after requesting it

the breakfast needs some work!

breakfast was plenty, small assortment

breakfast wasn't provided but was included in the bill

a little more option for breakfast as i am celiac and there was no gluten free options.

like the bed and room, they allowed me early check in

great pool area with sauna and hot tub

the bed, the staff were great, bathroom was clean, good fridge, pool/hot tub/fitness area and sauna were really nice (indoor pool here and outdoor pool right

the restaurant and facilities were excellent. nice indoor pool and jacuzzi.

the pool was little cold and a bit dirty.

we were offered early check in as well

outstanding property, gorgeous accommodations, wonderful extras for traveling with kids.

adult son stayed in a 2 bedroom suite, which had 2 full bathrooms, a fireplace, a full working kitchen and a grill on our terrace

bedrooms one with ensuite, living room, full kitchen with more utensils and cookware than you'll ever need

great kitchen, balcony and location. lovely breakfast place next door

early check in. good food in the restaurant

hot tub was warm . pool hours are short durning weekend and longer during week days

asked for and received late check out

oken cupboard door on the towel bin), some

gym was decent, but again showing signs of wear

early check in

had a spacious room and the staff was understanding and pleasant even allowing us an early check in

great breakfast, comfortable, clean , and good price

to the covic-19 not being able to have the breakfast offered which is understandable and not having stores a bit closer i don't own a vehicle

staff were extremely helpful, breakfast was great, and for me it’s a nice place to stay when i need time to myself

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a

early check in before 3 pm will be charged $10 per hour

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

the website advertises a gym and continental breakfast

also, laundry on the floor

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

i also like that there was no pet fee for bringing our

early check in was possible

breakfast was the same as any other hotel that's reasonable priced

great stay and great breakfast. great staff as well

have a mini fitness room, which is good enough for morning exercise

very convenient and the breakfast was delicious.

early check in was appreciated

location next to the l was great with kids.

even my kids noticed that he was unpleasant

property was fully booked for the day we checked out but for $30 we were able to get a 2 pm late check out

no tips on nothing no you can you the wifi code here / you have to check out at