was very impressed that we were given early check in and the check in process was very easy

we came to celebrate our granddaughters 7th birthday and spent a lot of time in the pool.

room included a kitchenette, coffee maker and even microwave popcorn

the breakfast offered a nice selection

the breakfast was excellent, and there was plenty of space

need to pay for everything example request for early check in need to pay $30

improve the breakfast offerings

not alot of sugar free breakfast options.

absolutely nothing i didn't like, i just wish there were more varieties of breakfast selection

breakfast had a nice selection of food

they let me do early check in and late check out free of charge, which was great

free parking in chicago

also wifi was inaccessible

lack of parking

room size was good and thankful for wifi

asked for an early check in and i got it with a smile ( around noon )

simple but comfy rooms with amazing beds and linens. yummy breakfast. new and well equipped gym.

for example we were unaware that there was laundry facilities in the hotel

nice gym

everyone was very helpful. i loved the breakfast..i was able to get a late check out.

super early check in. really appreciate that!

early check in granted immediately after requesting it

a little more option for breakfast as i am celiac and there was no gluten free options.

very basic breakfast: just a packed cinnamon roll and drinks.

and the breakfast advertised i thought would be a full one with eggs and bacon not just cereal and waffles

breakfast was plenty, small assortment

early check in

pool, gym, hot tub area was good. rooms are decent

i loved the hours for the pooland gym area. and the stream was great.

lovely clean pool with good opening hours, the kids

my kids loves the pool at night while the movie was playing my daughter relaxed in the hot tub and

we were offered early check in as well

the guest house was quiet and they had a wonderful kids menu which allowed us to get a pack and play, a play mat and baby bath

clean, fresh bedding, amazing kitchen

bedrooms one with ensuite, living room, full kitchen with more utensils and cookware than you'll ever need

outstanding property, gorgeous accommodations, wonderful extras for traveling with kids.

staff friendly and helpful for early check in.

the bar was also nicely stocked

we liked the location and the shuttle driver was super helpful

cleanliness and pool area hotel employee was awesome

the location close to freeway, casino, nice mall, restaurants cool little kiddie area in pool

held bags since early check in wasn t available.

the pool was lovely

next to the casino and airport, what could be better

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

no 'freebies'. no free breakfast or coffee. but there was a free shuttle to the airport.

decent restaurant, great location, relaxed covid restrictions, early check in

to the airport accommodating early check in shuttle from airport wonderful breakfast

location, comfort, amenities, free drinks, free breakfast

we thought the pool might have been open

very nice excellent breakfast

staff, early checkin, airport free shuttle, near to the hotel, near to the fashion outlet, good breakfast

room and gym area were modern and updated. staff was well trained and helpful.

being near the airport this is nice modern and clean hotel with good facilities such as gym, pool and good restaurant on site

enjoyed how clean the hotel was, and how many facilities they had to offer on site

decent selection of breakfast and also good amenities including pools and the gym that we haven't got a chance to enjoy

was convenient, could get a early check in, employees were wonderful and the breakfast was great

staff was very accommodating for early check in request

breakfast with sausage and eggs

free breakfast and wonderful front desk staff. also free laundry machines!!

was good but the breakfast can be improved with more options and also the gym to include more

to get an early check in which was very much appreciated

the room service not staying open late enough, especially on a saturday night.

room service was awesome. king size bed super comfy.u. nhc cnn dc

to airport and fashion outlet the gym was great all good restaurants were around the area spacious rooms starbucks in the

hotel near the airport with shuttle and nice fitness center

i knew that early check in might be unavailable, so i just asked the staff whether it was possible to check in

very comfy and clean room! really nice gym. good breakfast and very friendly people

front desk guy was not so friendly i had my kids with me and the guy took forever

gym available, onsite parking

not very infant friendly, older kids would be fine

early check in

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

also there was no room service

the location has a shuttle that takes you to the airport, and through the train station there you can go pretty much

i enjoy and thank the fact that my stay was extended to a late check out of 2 pm

staff was very helpful and allowed us an early check in/out

very close to airport , early check in, late check out and big rooms

after we requested room service on sun, our room's bed was made up but linen was not changed.

large comfortable room. great lively public spaces, good gym. friendly and helpful staff

and lobby was very beautiful design and i liked it ud83dudc4dud83cudffc i also enjoyed the gym and it was clean, sophisticated and completely

is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

which breakfast stayed open just a little later

kids running around slamming the door

very friendly staff and kids loved the pool.

clean rooms and lobby. breakfast was great.

very clean, good value, allowed me to early check in, good service.

i was wanting a hot tub but there was a nice kiddy pool if you had little ones

i arrived at midnight, and the airport shuttle was running, so i was able to reach the hotel safely and comfortably

location, bed, gym

we were able to check in early and able to use the pool and exercise room for a while after checking out of our room

early check in was appreciated

no tips on nothing no you can you the wifi code here / you have to check out at

the wifi would go in and out and the ac unit did not work and the windows did not open so the room was

the process was easy. late check out was a blessing.

it was close to a lot of pan handling and scared my kids

like the bed and room, they allowed me early check in

the bed, the staff were great, bathroom was clean, good fridge, pool/hot tub/fitness area and sauna were really nice (indoor pool here and outdoor pool right

sports bar was underwhelming

the pool was little cold and a bit dirty.

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

early check in

had a spacious room and the staff was understanding and pleasant even allowing us an early check in

cleanliness good breakfast renovated rooms

kind staff, clean hotel, and excellent breakfast

staff were extremely helpful, breakfast was great, and for me it’s a nice place to stay when i need time to myself

early check in. good food in the restaurant

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the airport

room service: one staff member made it seem like the gratuity was not included, when i openly asked

the pool!

room cleaned when we returned after 2 hours were apologetic but blamed the other person at theses kids had other issues but your space will not allow further

early check in before 3 pm will be charged $10 per hour

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a

there are no good channels on the tv, but there is wifi so you can watch youtube or netflix

nearness to airport, friendly/helpful night guest clerk, comfortable bed, free parking.

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

i also like that there was no pet fee for bringing our