early check in

had a spacious room and the staff was understanding and pleasant even allowing us an early check in

breakfast now

cleanliness good breakfast renovated rooms

let us check in early so we could make it to an event on time, safe location, the waffles for breakfast were amazing

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a

early check in before 3 pm will be charged $10 per hour

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

the rose bushes by the parking spaces were very scary and were overgrown

breakfast, i miss eggs and waffles

early check in. good food in the restaurant

room service not available restaurant closed and the worst and entire group of us who arrive at

felt a bit uncomfortable my kids are older and i would have went out and had a drink or something but i felt uncomfortable

was very comfortable and on site restaurant and bar very welcoming and offered great options

room service if it is even available nice fitness center

room was a good size and they gave us a free early check in this hotel offers a free airport

who helped me at the front desk was very nice, and offered to waive the early check in fee

the price, free shuttle to the airport, and the staff.

close to ohare, the free shuttle.

shuttle was very helpful as they even arranged for me out off thir operating hours

to get an early check in which was very much appreciated

restaurant and bar in hotel with choices outside door

came to our room in a timely manner, room service was great

then i needed a late check out of 12:45 and jeanette said there was a $50 fee for check out later than 12:30 but

clean, tidy, spacious, excellent gym, friendly and helpful staff

staff, early checkin, airport free shuttle, near to the hotel, near to the fashion outlet, good breakfast

decent selection of breakfast and also good amenities including pools and the gym that we haven't got a chance to enjoy

the breakfast buffet was excellent. gym and fitness center and pool was great.

the breakfast buffet was excellent. gym and fitness center and pool was great.

pool was warm

decent restaurant, great location, relaxed covid restrictions, early check in

to the airport accommodating early check in shuttle from airport wonderful breakfast

the pool wasn t great

she was so kind to my kids and made every thing a breeze

the rooms were very nice and the breakfast

early check in

i loved the indoor pool and the starbucks on site.

later checkout, clean spacious rooms, nice pool and hot tub with soothing music

lobby, fun bar experience with hotel employee, sports on all tvs in bar area, clean, friendly, close to

food for room service was bad and the manager said she would remove the cost of the food from our stay, but

amazing customer service thank you for accommodating early check in

room service will disturb even if you put do not disturb sign on your doors

i liked everything about this place kids friendly and very nice

offered shuttle service to airport

breakfast buffet was eggcellent! kids enjoyed the pool!

held bags since early check in wasn t available.

the gym was lacking in

love the set up and that it was just a walk away from the casino

no 'freebies'. no free breakfast or coffee. but there was a free shuttle to the airport.

super convenient location right next door to the casino.

staff friendly and helpful for early check in.

close to airport and casino. shuttle available to both

location and the staff friendliness of staff. airport shuttle was a plus!

the shuttle was frequent and quick

comcienece and loved having shuttle for airport

very close to airport , early check in, late check out and big rooms

staff was very helpful and allowed us an early check in/out

had missed a flight and had two families w kids

after we requested room service on sun, our room's bed was made up but linen was not changed.

the gym was great

is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

pool water was freezing.

indoor pool is a plus and close to airport even better

clean & comfortable. friendly & accomodating staff with a great breakfast bar!

good breakfast, nice pool and gym, pretty clean

very clean, good value, allowed me to early check in, good service.

pool to myself, fast and easy check in/ check out process

the , for this hotel, in the amenity, there is the laundry service

very comfortable for the family . has what u need . my kids loved the pool very warm water .

the hotel's fault but kids were running up and down the hall until very late -- after midnight

i knew that early check in might be unavailable, so i just asked the staff whether it was possible to check in

clean, fairly close to the airport, casino, & shopping, breakfast had more than enough

pool, gym

nice gym

avid was clean, beds were comfortable, has a pool, gym and continental breakfast.

early check in

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

room service via phone with restraint was a bad experience

the location has a shuttle that takes you to the airport, and through the train station there you can go pretty much

free shuttle to and from airport. large room.

they accommodated me with a much needed early check in! great staff!

the atmosphere was nice. the kids liked the pool and the gym

the pool area

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me and kept asking what that noise was , ask front desk to do something about it and they

kids running on the floors all day and night keys not working to room poor lighting in th

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

i also like that there was no pet fee for bringing our

staff let us have an early check in.

loved everything i didn’t get to see the pool maybe next time for sure

free parking, free breakfast, great location, wonderful staff!

a few more food options you could order at the bar would have been nice.

breakfast, gym, location

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

-welcome cookies at check-in -good gym

i liked the pool, the gym, the very helpful staff

i know covid is going on so it kinda sucked the bar area was closed.

early check in was possible

breakfast time was so fast and early wish it had a pool or hot tub

very convenient and the breakfast was delicious.

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

breakfast was decent

need to pay for everything example request for early check in need to pay $30

breakfast had a nice selection of food

not alot of sugar free breakfast options.

really quiet place, nice breakfast and cheap. i loved it

cut fruits in breakfast

they let me do early check in and late check out free of charge, which was great

parking was free, which is nice, but there didn't seem to be enough spots for the number of rooms

also wifi was inaccessible

the rooms were nicely remodeled and the parking was easily located.

it was tough to back out of our parking spot.

super early check in. really appreciate that!

i definitely appreciate them always having rooms available for early check in and not killing the rate for doing so

the laundry facilities

location and the fact it had laundry

laundry is also available with purchase of detergent there

the laundry and ice were close but laundry always out of order

of into the forest ,the room itself was quite spacious ,most importantly i was able to get early check in which is always

the pool is always warm and the kids enjoy swimming in it

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa matched

pool filled up with unruly kids on weekends

the spa and pool was a plus