early check in. good food in the restaurant

comfortable beds, great pool area, and resteraunt

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the

very clean, spacious, had an indoor pool, fast wifi and free parking

room service: one staff member made it seem like the gratuity was not included, when i openly asked

to get an early check in which was very much appreciated

also, a very nice gym

we enjoyed the food and the bar as well

the gym had all the necessary equipment and the treadmills interactive function was special

very clean, next to and within walking distance of outlets. nice restaurant and bar. nice gym

early check in

had a spacious room and the staff was understanding and pleasant even allowing us an early check in

breakfast now

would be better if the breakfast area would be larger

kind staff, clean hotel, and excellent breakfast

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

early check in before 3 pm will be charged $10 per hour

nimal), wifi, airport shuttle 20 mins. from terminal. price.

the free breakfast in the morning

staff, early checkin, airport free shuttle, near to the hotel, near to the fashion outlet, good breakfast

enjoyed how clean the hotel was, and how many facilities they had to offer on site

room service menu is limited, there seemed to be lots of confusion over parking from both the

couldn't find the airport shuttle at o'hare--which is not the hotel's fault but it was frustrating after a long day of travel

just wish visibility bar was open but i understand covid-19 did quite a number on our world

to the airport accommodating early check in shuttle from airport wonderful breakfast

decent restaurant, great location, relaxed covid restrictions, early check in

location- perfect for family with kids.

appreciate the shuttle service

great breakfast

early check in

try the blackened chicken at the bar or in the restaurant

my kids really enjoy being there i will go back and visit love the place

quiet, close to airport and has every 30 minutes shuttle between airport and hotel.

very nice food . enjoyed pool and gym

held bags since early check in wasn t available.

pool not that clean.

there were additional charges like parking, bar tax and others

staying with myself and two kids and had room for everyone with the king and sofa bed

the small cafe and bar were convenient

room was a good size and they gave us a free early check in this hotel offers a free airport

who helped me at the front desk was very nice, and offered to waive the early check in fee

location and free shuttle to the airport

airport shuttle they have too post online how it work and explain the shuttle available only on call me and

shuttle was very helpful as they even arranged for me out off thir operating hours

staff friendly and helpful for early check in.

the bar was also nicely stocked

cleanliness and pool area hotel employee was awesome

swimming pool with kids area, perfect for letting the kids power themself out after a long flight

only negative when trying to use the bar area the bartender told us we need to hurry and could only order one drink , mind you it was

very close to airport , early check in, late check out and big rooms

staff was very helpful and allowed us an early check in/out

we're use to automatic daily room service, we didn't know we had to request room service daily

very close to airport , early check in, late check out and big rooms

have suites, which is great if you need to have kids sleep in a separate room

is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

i wished breakfast could stay open till at least 9:30 am

kids sleeping on the sofa didn’t get any duvet only blanket :(

the pool was warm

clean & comfortable. friendly & accomodating staff with a great breakfast bar!

very clean, good value, allowed me to early check in, good service.

free gym,cleanliness,wide rooms,swimming pool,good customer care and heavy breakfast

the hotel's fault but kids were running up and down the hall until very late -- after midnight

i was wanting a hot tub but there was a nice kiddy pool if you had little ones

i arrived at midnight, and the airport shuttle was running, so i was able to reach the hotel safely and comfortably

amazing customer service thank you for accommodating early check in

the pool and breakfast and the bed

the wifi was incredibly slow and the elevator had a musty odor.

carpet was stained, some power outlets in the room were awkwardly placed, wifi wasn't working upon arising the next

my kids loved the pool and we had a good stay

i knew that early check in might be unavailable, so i just asked the staff whether it was possible to check in

clean, fairly close to the airport, casino, & shopping, breakfast had more than enough

pool, gym

nice gym

avid was clean, beds were comfortable, has a pool, gym and continental breakfast.

early check in

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

room service via phone with restraint was a bad experience

the location has a shuttle that takes you to the airport, and through the train station there you can go pretty much

free shuttle to and from airport. large room.

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

i also like that there was no pet fee for bringing our

they accommodated me with a much needed early check in! great staff!

the atmosphere was nice. the kids liked the pool and the gym

pool should be more heated and the pool area

the atmosphere was nice. the kids liked the pool and the gym

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me and kept asking what that noise was , ask front desk to do something about it and they

early check in was possible

great stay and great breakfast. great staff as well

have a mini fitness room, which is good enough for morning exercise

i overslept and missed breakfast, but it was still offered to me

i was a little confused about the breakfast timing or what to do during breakfast.

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

pool key. keep them is 30$ additional no one said anything

i loved the location. how polite the staff was the breakfast, pool. very comfortable

pool was open had amazing time with my family of

i know covid is going on so it kinda sucked the bar area was closed.

need to pay for everything example request for early check in need to pay $30

not alot of sugar free breakfast options.

cut fruits in breakfast

i was not able to eat so i can not comment on the breakfast

came to the door with special service like breakfast accommodations

they let me do early check in and late check out free of charge, which was great

they let me do early check in and late check out free of charge, which was great

also wifi was inaccessible

lack of parking

the rooms were nicely remodeled and the parking was easily located.

staff let us have an early check in.

great to have full kitchen with teens and tweens a full fridge and microwave was key

great layout and has a full size kitchen area

the location the price the huge tv the exercise room the pool

swimming pool. free breakfast. and awesome customer service

super early check in. really appreciate that!

shower is amazing, delicious breakfast and got a early check in!

gym made me a little disappointed

great and reliable shuttle service. awesome breakfast, awesome staff.

service from the person that booked us in was excellent as was was the breakfast

was very helpful that we were allowed to take out our breakfast

early check in, clean room, pleasant staff, lowest rate in the area

elavator not working laundry machine out of order

the laundry facility was $3

nice laundry and vending

two different bank cards in laundry payment option for dryer

staff was very accommodating for early check in request

was convenient, could get a early check in, employees were wonderful and the breakfast was great

the breakfast bar was great also

dusty ac. foul odor in sink. very thin walls. breakfast wasn't worth it. gym wasn't worth it.

safe and convenient location and great breakfast and beds! staff were really nice!