i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

i loved the location. how polite the staff was the breakfast, pool. very comfortable

a lovely view across the lake , a very welcoming lobby area with modern stylish furnishings , bar and grill is very good with good choice of wines

i know covid is going on so it kinda sucked the bar area was closed.

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

early check in, clean room, pleasant staff, lowest rate in the area

strong odor of natural gas immanent from laundry room

nice laundry and vending

the laundry facility was $3

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

amazing customer service thank you for accommodating early check in

the pool and breakfast and the bed

good wifi. the staff was helpful to try to resolve our issues.

i loved the pool the breakfast was good the shuttle service was great.

room service will disturb even if you put do not disturb sign on your doors

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

i also like that there was no pet fee for bringing our

they accommodated me with a much needed early check in! great staff!

and bar would have been better

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me and kept asking what that noise was , ask front desk to do something about it and they

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

early check in was possible

very convenient and the breakfast was delicious.

great stay and great breakfast. great staff as well

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

breakfast time was so fast and early wish it had a pool or hot tub

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a

early check in before 3 pm will be charged $10 per hour

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

i called room service because tv wasnt working, 3 times and they never came to fix it.

in a party of 2 adult females and 3 kids obviously it doesn’t belong to me

early check in. good food in the restaurant

slow wifi

asked for and received late check out

only think that i was disappointed in was there was no free wifi for leisure guests

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the airport

very clean, good value, allowed me to early check in, good service.

advertized public laundry but only starbridge customers could use their keys to unlock door

the gym, swimming, free wifi and computers for printing out your boarding pass.

free gym,cleanliness,wide rooms,swimming pool,good customer care and heavy breakfast

pool hours and workout room

staff was very helpful and allowed us an early check in/out

very close to airport , early check in, late check out and big rooms

great service, great rooms, great gym

to the airport and they have room service and shuttle services

are nice, enjoyed the split between the room and living area, so there was space for the kids

is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

nice breakfast

the pool was a plus for our stay! they also serve breakfast.

pool water was freezing.

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

early check in

room service answering system. calls holding holding too long

to wash and $2 to dry)

they gym could be a bigger.

property accommodated our early check in prior to the beer festival we attended

shower is amazing, delicious breakfast and got a early check in!

the free breakfast

best breakfast buffet. great location. clean.

i also enjoyed the very delicious and surplus breakfast that was served

even gym room was well-kept

i knew that early check in might be unavailable, so i just asked the staff whether it was possible to check in

i loved the room it was very clean and my kids loved the pool.

very comfy and clean room! really nice gym. good breakfast and very friendly people

pool could have been given to use for a longer period

the staff did know a lot and the pool was cold and nobody knew if it was heated or not.

room was a good size and they gave us a free early check in this hotel offers a free airport

who helped me at the front desk was very nice, and offered to waive the early check in fee

location and free shuttle to the airport

close to ohare, the free shuttle.

shuttle was very helpful as they even arranged for me out off thir operating hours

staff, early checkin, airport free shuttle, near to the hotel, near to the fashion outlet, good breakfast

the airport shuttle is only available hourly.

smelled clean, good restaurants in the hotel, easy walk to the convention center, free airport shuttles on the half hour, excellent cleaning staff

room service food was great

m, pool, restaurants, etc

to get an early check in which was very much appreciated

they were even able to get us clean laundry with their dry cleaning service on christmas eve

the service was good and the shuttle service was very good.

room service was prompt and delicious

room service was awesome. king size bed super comfy.u. nhc cnn dc

decent restaurant, great location, relaxed covid restrictions, early check in

to the airport accommodating early check in shuttle from airport wonderful breakfast

many kids in swimming pool

very spacious room -- a suite! breakfast! a shuttle bus after 1 am from o'hare. very nice staff!

hotel, with a great breakfast, decent indoor pool and gym, and a bar

held bags since early check in wasn t available.

staying with myself and two kids and had room for everyone with the king and sofa bed

was great, bed comfortable, pool amazing, 3 minute walk to the casino

stayed here because it said it was close to the casino

there were additional charges like parking, bar tax and others

staff friendly and helpful for early check in.

my kids shouldn

hey kids who don

the timely shuttle to and from the airport was a valuable plus for us

frequency of airport shuttle

they even arranged an early check in for me

rooms were available for early check in

staff was so accommodating for us, we called the day of to see if we could get an early check in to get ready for the wedding we were travelling in for and they were able to get us

we hoped to have a drink at the bar area but it was closed. not sure why.

my kids love the pool the most

very helpfull staff and allowed us an early check in

beautiful grounds staff was able to accommodate our request for early check in

very nice hotel, great gym

no hot tub with the pool.

clean, put together, clean pool

had a spacious room and the staff was understanding and pleasant even allowing us an early check in

early check in

kind staff, clean hotel, and excellent breakfast

great breakfast, comfortable, clean , and good price

to the covic-19 not being able to have the breakfast offered which is understandable and not having stores a bit closer i don't own a vehicle

i definitely appreciate them always having rooms available for early check in and not killing the rate for doing so

location and the fact it had laundry

the laundry facilities

the laundry and ice were close but laundry always out of order

there is a laundry room on the grounds and restaurants and shopping malls everywhere

were able to check in 3 hours early without an early check in fee

breakfast

convient access to car and late check out

breakfast shower

friendly staff and free hot breakfast!!