the only flaw we found was the pool tile is dangerously slippery!

the gym was not the best - some of the weights were missing

quietness the food and the gym i didn't get a chance to get in the pool but maybe next time

the individual working the bar used tepid coffee for irish coffee drink and i had to go to my room to make my decaffeinated

minor - the selection and pricing of the coffee bar in the lobby

the beds were comfortable and the kids enjoyed the pool. i enjoyed the hot tub.

soiled mattress, small gym, no continental breakfast & dirty elevators

breakfast was amazing and loved my waitress

from the staff, room cleanliness, exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there isn’t anything that i think they need to

breakfast was good but way too slow

paid for a room with a patio and pool view but the room did not have a pool view rather the end unit near bushes and a hot and noisy

big rooms. nice, spacious pool.

pool closes early.

the lobby was beautiful, the pool as well

i was laying by the pool i decided to go for a dip and stepped on a metal bracket that was a part of the pool structure

room was nice, there was a restaurant attached to it which made it convenient for breakfast and other meals

it is very clean and the food is tasty, especially the breakfast.

i still prefer a bar of soap for shower and not the lotions

breakfast was not included so we skipped it. i thought it was included

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very good place for shopping

you did not have enough staff for room service and the poor lady in the kitchen didn t even appear happy

- old gym equipment

included with the stay is below average room service is every other day unless asked

overall the staff were friendly. the room was also clean, and room service was regular.

one of the elevators was not functioning and the resident kids were riding the only functional elevator a lot, so it was a long wait for us from the 5th

and fast check in, room was clean and modern, great pool and gym

bed and pillows very comfortable. pool and gym were great. breakfast was fresh and yummy.

we loved the pool and the breakfast was amazing and it was included

nice bar with some very good snacks and quick food when you are hungry and don't want to leave the hotel

gym... needs more weights

the scale in the gym is outdated

the water on the pool is a little cold

they have a convenient grab and go snack and coffee bar in the lobby

parking

prompt room service, exactly what was ordered. indoor pool and hot tub

pool and gym closed

pool seemed dirty the gym was way too small and didn’t have necessary equipment that man would use no windows so the

breakfast was amazing

the front desk staff, kitchen and maintenance personnel were amazing

ohh and i enjoyed the gym

clean and updated kitchen with everything you need

breakfast was very good and the pool was very useful, rooms very well equipped and beautiful

love the fact that the pool area the barbecue area the fire pit area was all open and was ready for

very clean. location was great. staff was amazing. breakfast was 10/10!

would be nice to have an arcade for the kids :)

complimentry breakfast & room cleanliness

good location, free parking, ev charger on site.

king size bed in one room, two double beds in other, living area in between with kitchen with microwave, fridge/freezer and dishwasher

the room set up and breakfast was great

well comfortable designed suite with full kitchen! feels like home!

pool deck had an ant infestation which i reported to the front desk

that the pool was opened and clean

the room was fantastic. breakfast was delicious.

my request for a quiet room with early check in was accommodated

the bar area was inviting, the elevators quiet and quick

fitness room. location. bar. room.

kids totally love the fact we can finally use the swimming pool

great for an adult weekend away from the kids

if you happen to go to the bar and get alex as a bartender, you just hit the jackpot - he’s great

spa was excellent

definitely book your spa appointments ahead of time that is no pop in service :-)

size, location, parking, friendly staff, amenities

spa was disappointing- i had a scalp massage and foot massage and it was mediocre, i expected

my friend and i didn t use the gym or pool this trip but it s always wonderful

00pm) got there pretty early,had waited hours for a room to be

i made use of room service for a late supper which was fine, but i was disappointed with the choices

restaurant and bar closes at sharp 9pm , this time should be extended

no room service on sunday mornings

breakfast was very good, bed was comfortable, staff was friendly and very accommodating.

the larger tv in the bar area needs updating big time

wifi want working in the rooms for 2 out if the 3 days we stayed

nice place, good location, good customer service, nice hot breakfast, nice rooms, we love to stay here again

close to one of our favorite gyms and the bed was very comfortable!

also, this time, for the first time, wifi wasn't

i also appreciated the bar and tv in lounge area

swimming pool and gym

the pool wasn’t heated! lol but it was a great place!

the bar area was closed during the day on weekends

great pool for kids, comfortable room, great bathroom

some gym equipment did not work for the 3 days we stayed

pool wasn't functioning, my kids were so mad, i chose it especially for the pool

and not when i'm leaning over a still frozen bathtub after having just come back from the gym

gym only opens at 09:00

pool was closed

the bed was extra comfy. breakfast was hot and great .

breakfast was nice

swimming pool closes way too early, my kids were very upset

my kids were not happy but we had to find another pool else were and long beach wasn’t too far away

was good, but if you were running late sometimes not much left asked for a late check out - no problem at all -

good breakfast the place very convenient close train restaurants and groceries very recommend to stay

comfort, cleanliness, early check in

midnight i was woken up to what sounded like kids running up and down the hall being very loud

friendly staff. early check in

held my kids hands

late check out

breakfast of just ok, and location was great.

the rooms and the breakfast area are so clean

located staff were kind room was clean and ready upon check-in very easy checkout process breakfast was

selection for breakfast was great

the breakfast was extremely well done and delicious with a very nice variety

good working wifi

i was surprised they don t do room service because they restaurant is attached to the lobby

it was very clean and nice parking spot. and the receiptionist was very nice and helpful.

kept clean good parking

great staff, located where i needed, parking was secure, safe and quiet area.

easy shuttle to the airport in the morning

but we were offered shuttle service who can drop us off

breakfast was very. nice to have shuttle service to jfk

the staff, the breakfast, and the amazing shuttle service. the room was clean.

clean and airport shuttle and walking distance restaurants

dinner and breakfast are so good

attention from the reception desk and speciallty the free shuttle service and their gentleman and very kind

parking could have have been better

who handled the pool during covid with sign in times was exceptional

am a full time teacher and mother of 2 young kids and i occasionally come stay to have a quiet night of rest and tranquility

nice outdoor swimming pool

location couldnt be better,the hotel is beautiful with plenty of amenities pool,gym,bistro and bar what more could you ask for

there were breakfast and dinner menus in the room too that explained the surcharge for room service if i ordered any

pool

parking

gym needs to be updated with more equipment. equipment is broken.

has a nice streak house right next to the building, the sauna was nice to have a long with the gym and overall felt very safe having cameras all around the hotel and the staff was friendly and

i love using the gym

local maps for golf,, parks excellent resturants stop sending them off the island, parking lot needs a lot of help

late check out time which is really nice

location, helpfulness of staff, breakfast, having a gym

when traveling with kids, having a pool is a make or break decision

they gave one bagel , one butter, no juice or milk for kids

location, staff, fast internet, breakfast, newspaper and having a gym.

only thing i didn't like was fox news on the tv at breakfast, but i had my phone and focused on that

my kids room above us, the shower didn t drain, and our toilet overflowed/ backed up and flooded the

expected pool to be heated

water pressure is great in the hotel bar is

she addressed us passively-aggressively and accused one of my kids of stealing candy

staying here it's got everything we need my kids always enjoy the pool

the breakfast was yummy.

didn t use any amenities like the pool or gym

didn t use any amenities like the pool or gym

had to pay extra for breakfast even though tasted good and no food offered for dinner.

breakfast has not been requested.

there was no breakfast. or take out breakfast. toilet was child size. why?? need bigger toilet

breakfast is good. location is excellent.

parking and the restaurant bar was horrible

you may have thought we were asking for a bar of gold for the towels

went for a drink in the hotel bar and found the bar to be part of a restaurant which was amazing

didn't get to try the breakfast but for last minute booking and very short stay i was satisfied

the pool temp which they immediately sent someone down to warmup and the hot tub being closed

kitchen was perfection

timing of breakfast should be extended due to kids

pool, outdoor patio with tables and chairs, kitchen was great, rooms were clean

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

loved the lobby and bar area, had lots of options

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

wasn't crazy about breakfast. wife thought it was fine.

breakfast was great

nice, clean, new hotel with anindoor pool and jacuzzi.

breakfast good. people be bad

excellent choices and the breakfast area was well maintained ans always stocked well

pools indoor and outdoor

nice hotel. recommend. great for kids

it did not have poolside service

no dining options between 3:30-5? coffee shop/store closes very early, no room service offered

no bathroom at the pool

hotel employees at the bar front desk and the team at the front desk

room was nice and the bar area was a nice little thing to do to get out of the room for a

i k ikeda that they had a self laundry and that they dryer sheets and laundry soap were

gym is

the food at the bar bistro was just average.

well except for the screaming kids running up and down the halls all hours of the night and their parents shouting at them

quite a few kids running around uncontrollably

the pool

hours, all i could order for room service was a turkey blt

the pool is open until 10pm and it seemed there were always kids in it

the staff was so friendly and helpful. the breakfast was outstanding, and it was quiet

better-than-average hot breakfast

easy parking. close to everything.

don t have room service everyday

my kids had to get an airbnb

the food in the breakfast could be better maybe offer boiled eggs instead of scrambled

tha staff was awesome . breakfast was delicious

excellent location the restaurant was amazing!!!!! breakfast and coffee in the am was excellent

there was free wifi

like the cleanliness, nice staffs, breakfast & the parking

a little far away from my grand-kids , but worth the drive t the north shore

didn't like the fact that when i brought my friends and family to breakfast that the woman who greeted us told me that breakfast wasn't included

we had breakfast included in our stay and it was very good

breakfast buffet was great, the property is a beautiful old mansion.

bar and restaurant are on the third floor attic space with no elevator and limited choices for

like the gym- clean and sufficient equipment to get a good body workout

to notifying the front desk for room service

the bar besides it.

there is no room service unless you request a day before the actual service

we booked with breakfast an get voucher for the starbucks breakfast bar in hotel - perfect

the complimentary breakfast was delicious

nice breakfast served by another excellent staff member

the gym was available for free

breakfast buffet, the gym, the bed, the shower, close to public transportation, next door to a pub, close to many food

breakfast was pretty great

the bar menu is good and tasty

only the bar food was available at the bar lounge

location to beach low pet fee

very friendly staff. nice bar and restaurant. close to beach. close to everything. parking easy.

the receptionist to the cleaners and bar and waitstaff was excellent

early check in and breakfast were kindly provided

shuttle excelent , room very good and breakfast awsome.

very considerate - early check in and late checkout for air connections.

free shuttle from train station, offered late check out.

shuttle service is reliable and free. good breakfast included. the staff is very helpful.

no indoor pool

gym and mezzanine were closed

gym was not open but enjoyed waking the 4 mile boardwalk more.

the location on the beach and the view from rooftop pool.

enjoyed the pool

bar and restaurant on site was just what we needed

poor and inaccurate instructions for wifi

and fridge available in the room, friendly and helpful staffs: receptionist (aleeya or aleesha), breakfast server (trisha), shuttle bus drivers

mind you it's 25 degrees outside so then i have to close the window every other hr so the kids wouldn't be too cold

location, on site restaurant, shuttle to jfk, wifi free

shuttle from the airport, it was easy to check in. great breakfast buffet

i was with my wife and two kids

kind of frustrating when you have tired kids

wifi in the rooms could definitely be better i had to go down to the lobby to get good connection

convenient shuttle, decent breakfast, friendly staff, clean rooms and comfortable beds

the lady at reception said the room service was running, but when we got to the room, it was not

the shuttle to and from the airport was not a good experience

next to the airport so easy to catch a flight next day and staff was kind enough to give me a late check out time

the staff were friendly and helpful as we wanted to do a bit of shopping, the shuttle service is 24 hour which made it convenient for our 6

shuttle ride to terminal was short

and quality of meal in the restaurant breakfast was not included gym was closed for

cheap hotel fare. on time shuttle bus.

shuttle/airport

the shuttle was very convenient due to an overnight stay while switching between lga and jfk airports

24/7 access to a gym that also had a sauna

if i recall correctly, i had a problem to find some appropriate tv channel for the kids, too - but then, it's not a hotel for kids, i guess

gym

we came halloween and ppl were in the hallway till 2:30 am loud and kids running around not one staff person

the shower had good pressure, there was also a small bath, good size for our kids, and plenty of nice towels to use

size of room and beds were small for a family of four with 2 teenage kids

fast room service

the wifi is not the best

customer service was excellent, the gym was good, they had parking, the room was quiet for the most part, close to restaurants and the

wifi did not work , bush shuttle to and from the hotel was out of service

use kitchen

the breakfast was grab and go very limited​

our room close to the laundry room, loud tv sounds all

staff is very pleasant. laundry room is very nice.

breakfast could have been more nutritious.

our flight was cancelled and the front desk agent went above and beyond to sssist us with an early check in

the gym, and how spacious the rooms are.

excellent breakfast! good selection. even the coffee was good. very friendly staff.

the free shuttle to and from lga is also a fabulous perk

amazing customer service ud83dudc4f breakfast was a plus++++

convenient store / deli right next door was friendly and had what i needed, hotel airport shuttle was prompt and friendly and easy short ride to laguardia airport

and the worker there are negative people and they were bothering me and my kids

the hotel shuttle service to and from the laguardia airport was super convenient as well

ordered room service for 8:15 and they woke us up at 6:15 in error

and a complimentary airport shuttle to get there at 4:30am

great location. staff was awesome. room service was extra nice!!!!!