clean, location, room service, restaurant in the building, parking, kind staff

no room service on sunday mornings

breakfast was a treat (i may just drop by every day

also i was told i had a harbor view room but i didn’t i had a loud street view i was upset breakfast wasn’t included with the price i paid for the room, if i wanted breakfast it was à la

the larger tv in the bar area needs updating big time

the pool wasn’t heated! lol but it was a great place!

restaurant and bar on site

swimming pool and gym

and the hot tub wasn't working at the time but the indoor pool was super relaxing

restaurant and coin operated laundry on site.

modern amenities and cost room- staff really friendly and helpful in breakfast bar/ bar and front

the pool had a film over the water

cleaned quite friendly staff indoor pool. coffee available all day

excellent and courteous staff. very nice and clean facility. gym onsite. free breakfast.

everything was wonderful. comfy bed. immaculate room. loved the breakfast choices.

i tried using the gym but for some reason it was not available but i couldn’t find any signage explaining what it

it’s expensive, the pool is dirty and the laundry room

the pool was very cold i called three times to have them turn the heat on in the pool and it was never

kitchen area was tired and let down the overall impression of the room, but was not an issue

broken equipment in the gym no shower in the pool area. no jacuzzi

we heard kids crying and screaming for a couple of hours

we heard kids crying and screaming for a couple of hours

went for a drink in the hotel bar and found the bar to be part of a restaurant which was amazing

wifi had some issues but this was later sorted.

early check in time due to early arrival

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

loved the lobby and bar area, had lots of options

safety bar needed on the shower wall, not just in the tub

there is no gym and the breakfast included is really poor

i needed an early check in and they did it !!!!!

we didn't have breakfast on site but there were also a few chain breakfast places on the same street if people

the bar was nice

i loved the convenience if early check in i had requested.

i still prefer a bar of soap for shower and not the lotions

the gym is open 24 hours and the pool which is open from 10-10 is very large and good for a decent swim

gym... needs more weights

the gym is open 24 hours and the pool which is open from 10-10 is very large and good for a decent swim

we loved the pool and the breakfast was amazing and it was included

we disconnected it but room service connected it again every day

more than one occasion guest had to stand in line for over 15min waiting on food to come from the kitchen

breakfast was average but that's

ohh and i enjoyed the gym

complimentary water bottles, coffee/tea service in lobby, gym, breakfast, pull out shelves, nice staff at desk & kitchen

staff and also if available they will give late check out.

great for an adult weekend away from the kids

the bar staff were amazing !

hotel & spa has become my home away from home

stay at the viana the facility is clean and well maintained they have an excellent restaurant and bar and the bed is above and beyond

property was nice best part was the spa treatment.

pool, gym, business center, etc

and as if the kids don’t spend enough time in the water we got to use the hotel pool too which is tiny, but nice

than the constint doors slaming, the kids running down the hall late at night,or that the air condioning didnt work the place was

one elevator was broken, the hallway was hot. kids were playing soccer in the hallway.

me and my husband go away we always look at the pool and it was great the pool could be a little warmer but it was great the spa hot tub was really

the breakfast was great and location was too

i also utilized the game room which has a pool time the last time i was here which was really fun

love the fact that the pool area the barbecue area the fire pit area was all open and was ready for

rooms are beautiful, they were very fair about pool time

waffles for breakfast were great for the kids

was not heated everyday i showed there was ants on the shower head also they pick and choose what kids they like to make a profile of

desk upon check out, the breakfast was overpriced for 10$ you get a tiny apple, a nitro grain bar (which has a wholesale cost of 40 cents), and dry/cold breakfast sandwich smaller than my palm

the fire pit in the back was nice and the bar but the rooms.

pool very nice and loved fire pit

the only flaw we found was the pool tile is dangerously slippery!

loved the setting of the rooms most of all that it had a mini kitchen on it with things i needed to

big rooms. nice, spacious pool.

to the corona virus, i decided to book a suite here so that my daughter and i can lounge by the pool

the lobby was beautiful, the pool as well

we enjoyed the game room( ping pong table and pool table)

at the front desk was very friendly and accommodating with regards to early check in and room availability

the kids enjoyed their stay

kids loved the make your own pancake

i walked outside and there was a group of young kids smoking and drinking next to my car

sounded like maybe kids jumping

the spa was great and the late

i love where it s located. beautiful inside and outside the hotel. plenty of parking.

the pool area is nice

bit small) and the gym is a bonus

the patio bar was in particular a lovely place to have a drink

the free continental breakfast was good

the bar is fun and has games which isn't totally a selling point

the bar wasn't taking cash and the atm was broken

the breakfast was outstanding

breakfast buffet was great, the property is a beautiful old mansion.

held my kids hands

early check in

midnight i was woken up to what sounded like kids running up and down the hall being very loud

comfort, cleanliness, early check in

friendly staff. early check in

nothing. only wished pool was open

the parking area was full and it was difficult to find parking close to the main entrance.

the pool was amazing

i really wanted to get in the pool but it was out of order

ample parking, handicap parking close

local maps for golf,, parks excellent resturants stop sending them off the island, parking lot needs a lot of help

the gym, the doors leading to outside, opened by my room

i love using the gym

lady who does the laundry for the facility is also very accommodating

breakfast or paying buffet or continental, restaurant, sauna, fitness centre, business centre, golf course onsite and private beach

actually thought the hotel was clean and neat, but its good when you travel without kids

we switch up to 3rd floor because some ignorant kids was running stomping at 3 am

their was no breakfast due to covid

i arrived on a very early flight, and they got me an early check in, and the day that we left, i was able to get a late

everything was fine. nice friendly staff. restaurant and bar close by . great location .

there was free wifi

great breakfast, room accommodations and amenities

the staff were very friendly and the free breakfast was absolutely amazing.

the staff was incredibly helpful, breakfast buffet was great

location, free parking

the wifi worked very well, which was indispensable for getting some work done

i like the laundry room and continental breakfast was great

the wifi worked well, and the bathroom was in good working order

nice place, good location, good customer service, nice hot breakfast, nice rooms, we love to stay here again

really nothing bad to say about this hotel besides not having a variety selection on breakfast, but overall

wish they protected the hot tub and/or pool so it could be used in the winter.

plenty of parking space and importantly for us very close to the bethpage golf courses

had a kitchen but i never got the materials needed to cook nor was i able to participate in the breakfast

i was very happy there was a shuttle that picked me up from the railroad and took me back at the end of my stay

nice courtyard and pool area that allowed the kids some room to run, swim, and play

we booked with breakfast an get voucher for the starbucks breakfast bar in hotel - perfect

to notifying the front desk for room service

super clean, great room service and super comfortable beds

early check in and very nice check in girl.

bar barely had alcohol and closed very

the complimentary breakfast was delicious

breakfast buffet, the gym, the bed, the shower, close to public transportation, next door to a pub, close to many food

everything! breakfast is amazing, really clean and the staff is excellent !!

breakfast amazing, staff very friendly, very clean , and family environment

room and breakfast

only thing i didn't like was fox news on the tv at breakfast, but i had my phone and focused on that

breakfast is good also

non- smoking room smelled like smoke and the railings on the top level are very unsafe for kids and are spaced too far apart where a child could fall through

gym is very small and the machine wasn't working

location, staff, fast internet, breakfast, newspaper and having a gym.

in the parking lot could have been cleaned better

room service was very good

good parking and good customer service nice rooms as well.

parking was

pool

easy check in, hotel payment plan, shuttle service, free breakfast, iron and ironing board

the breakfast

not provide laundry items, hairs stuck to bathroom vanity, no paper towels at kitchen area, and room had bugs

wish they had bigger muffins or more breakfast

breakfast is not buffet as usual, but the hotel offers some snacks

the shuttle service to the airport was great and there is a train from hotel to time square

we would have liked more choice at breakfast, every day was the same offer

rooms, breakfast, proximity to the metro was really good. staff friendly and helpful.

think that it should be advertised that the breakfast buffet is not included

excellent breakfast! good selection. even the coffee was good. very friendly staff.

nice gym

comfortable beds, staff was helpful, free shuttle service to/from airport, 2 miles from chase

there is no floor diagram! the swimming pool and gym are only open for 4 hours.

stopped into the bar, the gentleman jumped up from eating to welcome us

location and cleanliness and shuttle service to airport

breakfast was great and always is.

put out- we saw other guests who knew walk away with them- which started discord with the kids

great breakfast, very clean, near shopping center, fitness room

the rooms and the breakfast area are so clean

the breakfast was extremely well done and delicious with a very nice variety

though the property advertises a gym . it was not functional throughout my stay

br4leakfast and gym

only elevator located outside our room despite request for a room far from the elevators and an early check in

meanwhile i heard doors slamming all night, kids running around

nice pool but not heated in august... ice cold water... sad for the kids

and a complimentary airport shuttle to get there at 4:30am

were not too friendly, fitness center was run down and had water leaking from the ceiling that was getting all over the

the staff were amazing!! kevin the shuttle driver was just the best!

very large rooms and free airport shuttle to

they don't care about you and your family and small kids

our 2 kids slept on the sofa bed, comfy enough

restaurant and bar facility closed on a sunday

lack of breakfast

the breakfast is very good and warm.

accommodates late check out for free

also we would have liked to know ahead of time that the pool wasn’t available

spacious room, pool (until labor day, when it was locked).

prepared my own breakfast

ruining us using the pool, limited gym equipment (would've liked maybe some strength training machines like ab and leg

literally given the furthest away room from elevator and denied late check out

airport shuttle, clean and comfortable bed

very friendly staff!!! very clean and good breakfast

it’s great they have a shuttle to jfk

adequate towels airport shuttle was probably the best kept secret of the hotel

breakfast was very. nice to have shuttle service to jfk

beautiful hotel , nice pool and rooftop lounge/ bar . close to citifield

free airport shuttle to laguardia

no room service either

room is clean and new, pretty spacious for a ny hotel. gym small but useful and free breakfast

room service you have to leave your room to receive it didn't like that at all

fun bar with dance lessons. tasteful renovations and decor.

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

room service was really good

clean, good service, good breakfast.

arrived and wanted dinner but were told there was a party and we'd have to order room service

not find room service menu

comfortable rooms and rooftop bar and 24h gym

they had a shuttle service from lga that picked us up after we landed dropped the ball on getting us back even

the shuttle wasn t available so the hotel paid for our taxi to the airport which was awesome

we didn't get to use the room service but it was very

just didn’t like when it says free breakfast and you get your food and the lady that’s there give you a stink

was bummed bc our kids would have enjoyed

pool wasn't functioning, my kids were so mad, i chose it especially for the pool

i could not pay snacks with a card. i could not chose my breakfast. breakfast was horrible.

they rented the hotel to kids and their was a huge fight right outside my door

there s a parking space. staff is friendly.

quiet, having parking on premises , the beautiful view of whitestone bridge from our room and being close to the

dly no youtube) there s also a laundry next door and 7 eleven around the corner, and private parking

but there is a laundry mat next door so parking can be challenging

i noticed some people said parking was tight but this is only the case if you choose to park at the front of the hotel

the breakfast room is filled constantly by the lady in charge

breakfast was nice and loved the pillows

the person in the kitchen wasn t able to intervene

good breakfast, the bedrooms were better that we expected, very clean and big

the kitchen staff young lady was a hard worker, kept things tidy and clean, and

good location for la guardia airport and free shuttle was a bonus

ac or heating working properly and kids were noisy my room was near elevator, so it was noisy

small beds, 2 adults and 2 kids, not near sleeping comfortably

shuttle service was fast and friendly

no pool, spa or exercise room

the fitness center never had more than one person in it but we saw it and the pool in use

the breakfast was yummy.

the indoor pool

had to pay extra for breakfast even though tasted good and no food offered for dinner.

didn't have breakfast because i didn't get to bed until 3:00 am, and by the time i woke up, it was already

the pool was good and my kids had an awesome time

expected pool to be heated

the bar tender is great

could use more parking spaces

clean room, warm pool and great hours for the pool and fitness center.

great accommodations, good breakfast, friendly staff.

the fact that each room has a kitchen

the indoor pool and gym were also fantastic amenities as was the guest laundry

pool, outdoor patio with tables and chairs, kitchen was great, rooms were clean

room there were clumps of hair in the shower, the dishes had dried up food on them, the tub in my kids room was clogged so badly that it filled all the way to the top by the time she was done with

the room was very spacious and the complimentary breakfast was the best i’ve ever had.

bar tender and bar were not stocked at all

she was helpful, easy to approach and talk to and helped my kids make waffles

was good except we got racial profiled by security when we went to get breakfast

the staff were super helpful in the kitchen area

the gym was well equipped

hotel is older and may need a bit of tlc but it was clean, had a gym and the breakfast was surprisingly very good (hot and cold options in a buffet)

there wasn't a pool for the families that were staying there, but there is a gym

gym

noises way past posted 5pm gym closed at 5pm after a 4pm check in which is insulting

i spent 4 days early dec 2016 with my family of 4 kids and husband

came in late, after midnight

pictures show as if bar and restaurant were opened- that s very misleading

like there are no facilities

the breakfast bar was out juices and other items

the hotel has a nice quality bar and restaurant

location, i needed close to the airport and free shuttle.

the hotel is located directly across from lga and has a free shuttle

also, we waited for more than an hour for our dinner

didn t like the fact that we couldn t get in the pool because they were having a kids party and t took over the whole pool

breakfast and the shuttle service to the airport

the shuttle driver remained at midnight to get us to the hotel

they gave us an early check in on the day after american airlines canceled a night flight

we were able to get a late check out which meant we could hang around

the shuttle service to and from the airport was a plus