breakfast was excellent

it was loud and noisy with kids playing in the streets and sirens and loud music

clean, neat, private kitchenette suites; nice shared breakfast nook & lounge area; with friendly, helpful staff

very clean room and spacious that has kitchen set with tableware, microwave & refrigerator

the hotel also offers a fitness room and a laundry room for guests' convenience

breakfast good bright rooms wifi comfortable bed modern rooftop view

very accommodating and room service was good

gym was poorly fitted out and had no towels or water

reasonably priced room service

amazing balcony ! great room service and reception

room service available. bed was big/ comfy

hotel with great staff, had a nice compact but well stacked gym, bed was comfortable and bathroom was clean great shower pressure and included quality

i could hear people walking in the corridor and room service knocking on doors constantly

love the room, rooftop bar and the staff was very friendly

rooms and the great view of the city from our balcony, and also the rooftop bar was very nice with good

modern looking place bar lounge and roof top lounge are great .. bed was comfortable..

no pool or gym

nthouse, gym, etc) due to covid though so i don t fully blame hotel on this

no parking? no room service?

this means no room service and no place to eat within the hotel

little balcony where one can sit outside and enjoy the weather, the bathrobe and slippers , the gym

definitely enough room for 2 adults and 2 kids

every early morning, you wake up with kids screaming from the playground next to the hotel

, staff should be careful with this and ensure it’s closed and families should be cautious with kids

breakfast was nice and had different kids of pastries, yogurts (i went to eat early)

close to the subway. allowed an early check in.

their kids always jumping, screaming, and running

breakfast bar could be better

the room service women was beyond rude.

rooftop bar has wonderful view

charges for wifi, shuttle service, etc

didn t like that room service was in the room while we were gone and we didn t know and i also didn t like the

great location only two blocks from the subway, good breakfast

gym and laundry was also very nice

i appreciate the gym, as well as the kitchen equipment in the room

); self serve breakfast was convenient; gym and laundry facility was great, especially having in one combined location

the small kitchen on the room is a bonus, because this makes my days on the hotel even

wifi was good room was quiet digital key was very helpful very close to subway, no need to catch

wifi was terrible

good hotel, clean, with good restaurant, nice gym and facilities.

as well for me to conduct meetings and do my work needed which was handy and you have access to laundry downstairs

no room service unless asked

great location. had multiple metro stations. comfy beds. cold ac. gym was great.

no room service

the service the staff the location cleaning privacy the gym

min and you get in midtown) nice and clean room with a great view of manhattan and laundry available

decent gym

the breakfast was poor

staff, good gym, good bed, available drinking water to tap, and it's clean since its still a new hotel

we didn t have breakfast but there was always a free tea or coffee in reception that was a welcome extra touch

would be better if you have free breakfast for your customer as your compliment

the rooftop and gym were excellent, management and staff were super friendly and helpful

the gym had much better equipment than one would expect at this price level

it has a nice little bar that’s open at night

food room bar location

everything!!! the decor the rooftop and the bar amazing!!! john makes the best cocktails !!!

and while this is but confusing at the moment and eliminate some amenities such as the gym do not expect a price break because they like many other hotels in the city currently are

parking casual bar and food also breakfast great.

great breakfast, various food selection, bar near reception desk

breakfast. the bed itself was comfortable. room service was good.

morning breakfast was chaotic with kids everywhere, made it impossible to get food

room is clean, nice staff and good service, especially the breakfast

the full hot breakfast bar

like how they gave free breakfast in the morning everything was delicious

the gym was nicely sized

i liked the cleanliness of the hotel and room. and the breakfast

great free breakfast option, more robust than usual nyc hotels

the bed was not comfortable at all, there was no room service.

liked that the room was quite and spacious which is important travelling with kids

the laundry in the basement was also a godsend

location is good, the room was comfortable and the wifi good, i liked that the laundry is gratis

free wifi was excellent

we ended up at the bar because of a cooking class

a gym to use was great

requested room service but they never came.

for early check in, they wouldn't do it because we booked thru booking

coin-operated laundry coffee/water in lobby

the gym affiliated to the hotel was excellent, we are looking forward to our next visit

looks out on 3 brick walls that even from the 7th floor can't see light from above), advertises a gym but doesn't have one - access available to a gym 2 blocks away :-

easy access to rooms, bar and resto

at 7am with knocks on the door and the phone ringing for room service i did not order

eally poor

the choice between a late check out or $10 per person per night for a total of $120 for the entire stay

it was a pity that the bar was closed on the weekends as it is superb.

we are kind to fulfill late check out request

we arrived several hours before check in time and were accommodated early check in, which was very appreciated

spacious room for nyc, great location, convenient doorman, late check out

wi-fi was too slow for anything more than checking email, and the paid wifi wasn't much better

small gym. renovations and drilling everyday.

the room was a nice size for 2 adults and 2 kids

function that i had no issues getting there and back, and close enough to tourist sights for the kids after

function that i had no issues getting there and back, and close enough to tourist sights for the kids after

rooms are super comfy, great breakfast and great gym. service is impeccable.

cocktails in the bar arent what expected

the line at check in was very long. the restaurant and bar were very expensive.

the waiter in the bar had good menu suggestions

travel to nyc frequently for work and the room service prices here are a bit shocking compared to other similar hotels

breakfast was nice

they also have a free coffee and water on the 3rd floor and a brand new gym on the 4th floor

breakfast is awesome

breakfast. quality was good, but i would prefer a proper breakfast buffet

cafe bonsaii was excellent; we usually try to avoid hotel restaurants, but bonsaii did nice breakfast and excellent wine and tapas in the

was fantastic, room service great, room upgrade pretty sweet

great location good staff, room service good

every single one of them including the bar tender and hosts at the bar next door and are all time fave, jesus

bar and barman good although didn't know how to do hendricks

no room service but i know that is covid related. hallways are a bit tight.

my suite was fine my kids 2 bedroom had a smell they think from bathroom

our kids liked choosing from the cupboard at check in desk daily

price is held pending on arrival, hotel facilities are charged whether used or not (gym, pool, conference rooms etc

in the suites, the rooms are spacious, the kitchenettes are very useful, and the bathrooms are large

very noisy with unruly kids constantly running up and down from the early hours and very loud guests who should be

a card-operated laundry in hotel next to the gym was a bonus and very clean

the gym was good and happy it was opened 24/7

they have guest laundry(not listed in amenities), fitness center, steam room, sauna, downstairs (ll floor)

facility has a gym with a locker room, dry and steam sauna

the gym was well equipped

dusty at reception was excellent and always welcomed with a smile and as well very friendly with kids

restaurant, room service, front desk was wonderful

roof top bar is awesome

dusty at reception was excellent and always welcomed with a smile and as well very friendly with kids

kids said the pullout sofa couch was uncomfortable.

room service lady impressed us with her energy and her polite friendliness

i greatly appreciated the early check in

room service is too expensive and takes a long time to arrive

in the hotel bar were a little pricey but this was the first time we visited new york so perhaps was average

the shower there is no complementary stuff in the room

hotel itself in a good location close to everything you need in manhattan, has a gym facility and lot’s of restaurants nearby especially barolo east ( italian) exceptional

great sleep quality computers available on 2nd floor and free printing facilities for tickets etc gym small but good bathroom large and shower strong all staff

the room size was perfect for two people with a huge bed, sitting area and kitchen facilities

perfect for family with 4 kids extra bed available that should be in every hotel

the older gentleman at the front desk even gave me some change so i could get a protein bar from the vending machine, since i was running late for an

room with holes no dinning tables expected ridiculous bar food waiter not to to standart, running the manangnent, seriously coronavarisus , 2 percent

location is great the spa at the hotel is really good

the location was also perfect and the gym on the 3rd floor was great

the bed is comfortable, good sheets, gym is ok

attention to detail by staff easy access to gym great location fabulous space

the resort fees which are mandatory are a rip off since you pay for services , ie laundry which you end up having to pay for extra anyway and you have to do most of the work

would be nice if there was laundry facilities

nice bar and restaurant

the jazz bar was so crowded and popular we couldn't get in!

there is a reason that out of every hotel on the planet, spa valmont chose the carlyle

cover charge at the bar on weekends when jazz trip plays.

nice gym facilities (though small)

roof top bar staff

a great lounge bar with a good bar menu

room service and restaurant not very good.

ning) was delayed.

blather sitting area and gorgeous marble and wood bar in room

practically a full bar in the room and the selection of treats was amazing

seating in the bar area

coffee and pastries in the bar were too expensive.

they gym could be upgraded

decor, clean rooms, convenient to madison avenue, hotel were very accommodating with late check out

great location, large clean room with a kitchen, gym, in general good b/fast

room was big for nyc standards with kitchen area and huge comfy bed

a very practical place when traveling to ny with kids

it s was clean and nice just really bad service in the building and including the wifi.

breakfast could be better

the room service menu and all the service fees. i also do not like that location at all.

the restaurants in the hotel are great but room service was subpar

room service is very expensive

the mini bar and wine adds a great touch to the room

we also loved the coffee bar in the am-with a barista making coffees to order

room service food and staff timeliness.

breakfast is nice although they should add more options i loved they have room service

only problem was the cleaners dont respected the warn of late check out or do not disturb

because we were with kids the restaurant in the hotel would has been nice

the staff in the hotel and bar all went above and beyond

i wish the hotel could have accommodated our early check in

no real breakfast area. messed up the room service order.

staff in bar and reception were welcoming and friendly and guys out front and at bell

actually included breakfast.

room service knocked at 7.30am on the morning of check out

no pool and hotel a little outdated

location is fantastic, the room are very large, the breakfast is very good

the location and affordable room service if traveling with children

son went downstairs for breakfast at the restaurant and asked for waffles and a small smoothie

too many kids running around as

liked everything, though breakfast could have had more substance for the price you pay, miniature portions, but coffee is

room decor, comfortable beds, good breakfast

breakfast service is a bit slow. i missed the airport shuttle service.

interior, the bar, it really has a cosy atmosphere, late check out and very good service at the various

excellent room location, early checked in and was allowed late check out.

early check in was also entertained which i really appreciated

i was surprised there wasn't any written information was provided in the room regarding room service and the minibar

the bar downstairs is lovely as well

the staff was helpful to help us for early check in

no gym available, no

the gym is great.

every day they clean rooms fully. thanks for allowing me late check out.

very accommodating to our early check in.

from the front desk giving my kids chocolate and crowns when we arrived

the gym is amazing if you like a good fitness centre

exceptional room service

had drinks at the bar one night, and they were expensive, but other than that, we had no issues

no free wifi gym was old

u have purchase them at the minibar

the cleanness, the house keeping, the room service all are satisfying me

is amazing, the rooms are beautiful and the beds are very comfortable, the famous king cool bar is fantastic with a great vibe, they offer a delicious breakfast and the hotel has a lot of

the last day i ordered room service which was fine but i miss the dining room

great onsite amenities, the king cole bar is not to be missed

house keeping left a fresh set of towels outside the door in a laundry bag without us having to ask /requesting when the 'do not disturb' sign was in place

great terrace and gym

bed is completely inadequate for a family of 4 with teenage kids

delivery of chocolate milk and cookies for our kids in the evening was a sweet surprise

didn t like the room location no view, kids were very disappointed we rushed into the room to use the restroom before looking at the view

we enjoyed the champagne bar , breakfast and proximity to bergdorf's and central park

there is no free wifi

i'm paying an arm and a leg to stay there they could've at least had free wifi

i also need to compliment bellman ted and room service who sent delicious food to my room

bed was very comfortable, excellent gym facilities and bar/afternoon tea was lovely.

frustrating to not be allowed an early check in and to be given different times on when a room would be ready

staff. wifi, room, everything.

laundry service

least in mine and on the gym floor)

everything! great hotel, good wifi, clean, nice staff.

were able to do an early check in

m, spa)

en it was announced at a charge), free snacks, coffee and water

we tried to make an early check in as we arrived very early in the morning and the guy in the front desk told us we had

fast wifi

the pool is so beatiful， we had. a wonderful time there

impossible to have breakfast for less than $200 for 2 adults and 2 little kids

spa wasn’t open every day!

gym (very well equipped) and swimming pool with amazing views of city

the restaurant, room service and rooftop bar were all impeccable from food, drink, and service

the bar was great and everyone was so friendly

were excellent, food in the bar really good quality, nothing is too much trouble for any of the staff to help with and the

liked the location as i was travelling on my own with 2 kids n i felt it was a nice area

folder or other collection of informational material

did so much to accommodate us with late check out when guest was feeling unwell

i called the hotel about 4 times before arriving just to confirm my reservation, to ask about early check in, and to ask about all of the different fees

pull out couch for kids, comfy bed, breakfast credit, central location.

very spacious room and comfortable bed. well-equipped gym. friendly and helpful staff.

small gym

let us check in a bit early because we had small kids and we came off a red eye

i stepped on them when getting out of bed :

the view, the wifi, the free phone calls, the staff was very-very helpful and nice.

staff at check in wasn't that nice and we asked for a late check out at 6pm - they did charge a whole additional day and were not open to any discount

very small suggestion: having to fill up the aluminium room water bottles in lobby or fitness is not ideal after a long day out and often involved waiting for lift etc it would be nice

the room service was excellent

we loved the bar itself but totally dissatisfied with the quality of the drinks

great location, comfortable bed, room was very quiet, gym was well equipped.

room service is too slow and sometimes dont deliver what u requested

wifi was fair but there was a direct connection

no bar or restaurant

pub 2m open on saturday, and the bar after the shows let out - say until midnight.

(the bartender mostly)

late check out was nice, location was great

staff went above and beyond to hold our luggage and to get us a great table in the bar on a busy night

only real disappointment was that there was absolutely no food or bar services over the long weekend of president's day

almost non existent - no restaurant, no bar, no room service, no business centre, no laundry service

there is no laundry services in the hotel

as a peleton lover having it on the tv and in the gym was a very surprising bonus that i loved

nothing really for kids.

, wifi works well

everything except the gym.

because of covid, no daily room service

the room service was excellent the location was perfect

a large and spacious room, laundry facilities, and a floor offering free coffee

location, friendly staff, guests room with coffee machine and free laundry!

breakfast is delicious

breakfast are just delicious and healthy

the smoked salmon bagel for breakfast is yum

great breakfast, very comfortable and the great room with bar was wonderful.

i loved their gym which had great equipment

but only in the vendor machine, some parts of the hotel need to be restored, they do not offer laundry service

very slow and the hallways are tight which would not be so bad if there weren’t bags of dirty laundry piled up at the elevator doors

breakfast was good and i felt very secure in this location

location friendly staff on site gym free washing and drying lounge restaurant useful

no coin laundry on premises or anywhere nearby, hotel washing prices were ridiculous

main gripe was that they gym was appalling

quiet room available with great wifi and was serviced daily

ame it was shut over the

no gym

staff are generally friendly and the rooms big, with exceptional wifi speeds

gym facilities are really poor

also wish there was evening room service

there is no room service

no room service.

strange rules on the fridge, the small and hard to use elevators, the inflexibility with child laundry