bed $ pillows outstanding breakfast super!

airport shuttle available

adequate towels airport shuttle was probably the best kept secret of the hotel

i wish they advertised their free shuttle service

but we were offered shuttle service who can drop us off

the staff was very friendly. our room was very nice and clean. the breakfast was delicious.

breakfast of just ok, and location was great.

great breakfast, very clean, near shopping center, fitness room

the price for breakfast included, the beautiful and clean room was fair

cookies at check in were a big win with the kids

swimming pool closes way too early, my kids were very upset

there is a coin laundry right behind the train station so it’s like 8 mins walk from the hotel

my kids were not happy but we had to find another pool else were and long beach wasn’t too far away

breakfast is your choice of what you want to eat,scrambled eggs fried potatoes, sausages, waffles,

checks all the boxes for us, and the hot breakfast items change slightly each day -- perfect for a multi-day stay

the pool wasn’t open.

to much young kids being

however my kids enjoyed the pancakes

the pool is under repair

swimming pool not available. coffee in rooms was very poor quality.

the spa was great and the late

definitely book your spa appointments ahead of time that is no pop in service :-)

pool was a little outdated (best i've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants (+)enjoyed everything about it especially the pool and how the light above changed colors (+) my friend and i didn t use the gym or pool this trip but it s always wonderful (-)the pool was on the small size but adequate. (-)pool was closed. and 2 full size vs qurens seemed odd (-)pool closes early 7pm (-)wish they had something in room stating where pool, gym and patio were, (-)pool openings (-)not access outside lounge chairs off the indoor pool/door was locked

the gym is severely out dated!! no tv work as well.

gym too small not a lot of equipment

location to beach low pet fee

the bar menu is good and tasty

the receptionist to the cleaners and bar and waitstaff was excellent

very friendly staff. nice bar and restaurant. close to beach. close to everything. parking easy.

had the gangster feel white decor and a bar and restaurant on sight near were we travel frequently i would come back again in a

gym so so

they charge a $38 a night resort fee for the pool the gym and wifi which we did not use any

clean, close to beach, good bar and restaurant, friendly staff, kids friendly

tv’s in the rooms should be upgraded to smart tv’s for the kids

beacn,pool,restaurants, stores,lirr at at your fingertips!

comfort, cleanliness, early check in

held my kids hands

late check out

midnight i was woken up to what sounded like kids running up and down the hall being very loud

friendly staff. early check in

no breakfast buffet

the fitness center is also nice too

staff courteous especially the man in the breakfast area

clean and updated kitchen with everything you need

more of a selection for the weekday breakfast

absolutely amazing she saw i was traveling with 3 kids and put us in the perfect room near the pool

rnard was wonderful)

parking lot

paying for parking

hotel was great everyone was professional and the bar was great the rooms were clean will use this hotel

-lots of hotel guests seemed to enjoy the open reception and tables to watch football, be with kids, do some work

staff was accommodating. gladly allowed early check in. had simple work out room.

-lots of hotel guests seemed to enjoy the open reception and tables to watch football, be with kids, do some work

pet fee was not stated on web site $75

at the front desk was very friendly and accommodating with regards to early check in and room availability

kitchen ran out of breakfast. i got there in the last hour.

more than one occasion guest had to stand in line for over 15min waiting on food to come from the kitchen

bottles, coffee/tea service in lobby, gym, breakfast, pull out shelves, nice staff at desk & kitchen

the lobby and kitchen area were very clean, the staff was friendly, great location

staff and also if available they will give late check out.

big rooms. nice, spacious pool.

loved the setting of the rooms most of all that it had a mini kitchen on it with things i needed to

the lobby was beautiful, the pool as well

room had high ceilings, beautiful kitchen

i was laying by the pool i decided to go for a dip and stepped on a metal bracket that was a part of the pool structure

old .. old air con / gym / rooms ..

breakfast, clean and renovated, friendly staff

the gym has a few weights and a couple of machines and is clean and modern, open 24 hours a day

they gave us an early check in on the day after american airlines canceled a night flight

shuttle bus srvice, font desk, breakfast.

and fast check in, room was clean and modern, great pool and gym

room service said they were coming to clean our room and never showed up.

we disconnected it but room service connected it again every day

the pool was a nice touch as well

located, gym and pool were squeaky clean

that the pool was opened and clean

breakfast

the pool was locked . said to talk to the front desk but i didn't want to

the bar was delightful

indoor pool, bar, nice lobby area.

i miss the breakfast but i no it was good

complimentry breakfast & room cleanliness

kitchen area was tired and let down the overall impression of the room, but was not an issue

the hotel was clean and modern. the facilities worked perfectly. the gym was a great bonus.

the daily housekeeping service. on site laundry facility.

breakfast- n/a location great

when i got there for breakfast i was told i needed a voucher

i didn't have breakfast because i had other meal plans that morning.

not breakfast

i loved the convenience if early check in i had requested.

my son enjoyed the gym

large ,clean,well appointed rooms. friendly staff - nice breakfast-

i always love my breakfast , the pool and hot tub so close to many activities

i always love my breakfast , the pool and hot tub so close to many activities

breakfast was amazing and loved my waitress

king room w/ sofa bed perfect for me and my 3 kids

no complimentary water, the room didn't have a book of guide listing features or numbers, the bar area

pool is very small. shower water had low pressure

was not heated everyday i showed there was ants on the shower head also they pick and choose what kids they like to make a profile of

quietness the food and the gym i didn't get a chance to get in the pool but maybe next time

a pool would ve been great for the kids

no room service

we used the shuttle, the restaurant and the gym - everything suited our

was no room service and the ice machine was in the basement

calling the shuffle is cumbersome for people that don t have access to wifi

had to pay extra for early check in

wifi didn't work but we didn't try to ask as we had mobile internet so maybe it was easy to solve

our flight was departing in the evening so the staff on reception gaves a late check out for 2pm at no extra cost which was good of them

shuttle from the airport, it was easy to check in. great breakfast buffet

i was with my wife and two kids

plastic floors. room service was below average. the price was insane for the quality.

to find a decent solution, overpriced room, terrible neighbourhood, no food and unresponsive room service

there was over charged room service, was a nice wrap but completely overcharged

the lady at reception said the room service was running, but when we got to the room, it was not

she got us early check in, which helped us out a ton

shuttle/airport

everything is self-service and not recommended for travelers with kids

had asked for rooms together as we were traveling with our 4 kids

the shuttle bus worked well which was the prime reason for choosing the hotel

the hall ways were very noisey with kids an adults running around

fridge stopped working, bathroom was very small, decor was poor and no wifi information in the room, i did not ask because i got tired of calling for everything

great staff, located where i needed, parking was secure, safe and quiet area.

good working wifi

there is a nice little bar to have a nightcap

great parking

was ok but cold so i had to ask for it to be warmed up in the kitchen microwave

friendly staffs. breakfast is good. laundry available is important

limited food facilities no room service

it was very nice,clean,the staff was extremely friendly,it also offered dinning, bar and breakfast

poor management, should have taken order the night before esp if the kitchen is not in the hotel and they know ppl are rushing in the morning

she waited all the way till the end for us including young kids to finish the breakfast very patiently and with a smile

noises way past posted 5pm gym closed at 5pm after a 4pm check in which is insulting

the gym was well equipped

we only came because we were invited to a party for the kids in staten

breakfast was good kids were satisfied

parking space and access was excellent

aff changed shower/bath control instead, which was not broken) this was a

everything was fine. nice friendly staff. restaurant and bar close by . great location .

omg the breakfast was excellent

the complementary breakfast was very good

the staff was incredibly helpful, breakfast buffet was great

clean, comfortable, quiet, good breakfast.

the food in the breakfast could be better maybe offer boiled eggs instead of scrambled

is not the hotel's fault, but the street by the parking lot is completely broken up & it sounds like it's been that way for awhile

parking lot is small to maneuver in

we booked with breakfast an get voucher for the starbucks breakfast bar in hotel - perfect

early check in and very nice check in girl.

bar barely had alcohol and closed very

they have a 24hr laundry room

the gym was clean and efficient

clean. conveniently located. great breakfast. quiet.

clean and the breakfast was great

everything! breakfast is amazing, really clean and the staff is excellent !!

the gym was available for free

the complimentary breakfast was delicious

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

the gym was a little small

safety bar needed on the shower wall, not just in the tub

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

there is no gym and the breakfast included is really poor

was no breakfast or room service

the breakfast and coffee the next morning. the room was comfortable.

glad breakfast was included especially saturday

d install properly working fridges), then the hotel was for a new york sighseeing trip just

gym across the street, closeness to the great neck station, healthy breakfast, colberh

hotel & spa has become my home away from home

stay at the viana the facility is clean and well maintained they have an excellent restaurant and bar and the bed is above and beyond

the spa was also very nice

the bar staff were amazing !

spa was excellent

beautiful rooms and breakfast was wonderful! very clean too.

clean, location, room service, restaurant in the building, parking, kind staff

parking, neatness, fitness center was adequate, but not great

also i was told i had a harbor view room but i didn’t i had a loud street view i was upset breakfast wasn’t included with the price i paid for the room, if i wanted breakfast it was à la

breakfast not included due to cov 19

hotel is beautiful. the pool was clean, close to the beach.

the gym (which i used to 3 times during my 4 night stay) is nice but could have better equipment

great pool for kids, comfortable room, great bathroom

clean place, friendly staff, pool temperature was great, food incredible, so quiet in the knight

great gym and pool. convenient laundry room. useful shuttle service

the shuttle that took us to airport!!!

they don't care about you and your family and small kids

and a complimentary airport shuttle to get there at 4:30am

early check in club lounge

the fitness center was decent and clean

included breakfast and shuttle service to airport

free airport shuttle to laguardia

it was almost midnight, and they were able to provide a shuttle within 10 minutes of booking

great customer service and shuttle service to airport is on time.

its location, the staff, and the breakfast. all top notch.

we didn't get to use the room service but it was very

comfortable rooms and rooftop bar and 24h gym

i took the free shuttle bus to laguardia airport ,the driver ,sammy is very nice also

location of the hotel was very convenient to la guardia airport and we appreciated having a shuttle pick us up when we arrived after a long flight

the restaurant, front desk and the room service

the free shuttle to and from lga is also a fabulous perk

free shuttle from/to the airport, so convenient even if you have an early flight

the price was fair and included a shuttle to the airport

bigger rooms more than expected, italian connection, polite staff, nice lobby, facilities of gym, laundry, breakfast, easy to move around

shuttle from airport, perfect location, beautiful clean room and the staff especially at the front

spacious room with a wonderful kitchen both range top and microwave cooking available

plenty of places to eat walking few minutes shopping free breakfast

no room service options

clean, comfortable, spacious rooms, complementary breakfast and 8 min walk to subway station

nice that they provided breakfast

the next day i asked for a breakfast item on the menu, they did not have it either

cleanliness, friendly staff, yummy breakfast

accommodates late check out for free

lack of breakfast

the breakfast is very good and warm.

very nice new hotel with a shuttle to laguardia.

nice gym

prices at the little cafe bar in the front office could have been less expensive

parking on site was safe/easy with an excellent shuttle driver/service to and from airport

modern and stylish hotel, great staff, nice rooms, good breakfast, well equipped gym and