enormous reception area with a swimming pool for guests

well except for the screaming kids running up and down the halls all hours of the night and their parents shouting at them

there were kids running all over the place screaming

the pool is open until 10pm and it seemed there were always kids in it

location and gym and looks

when i called about my kids tubs being clogged the plumber came very promptly

rooms were very clean, kitchen very spacious

great staff, clean, good breakfast, nice gym, good location next to malls and highways

the breakfast was very nice with several options.

room there were clumps of hair in the shower, the dishes had dried up food on them, the tub in my kids room was clogged so badly that it filled all the way to the top by the time she was done with

breakfast has not been requested.

the indoor pool

had breakfast at restaurant on last day, food was good not great

didn t use any amenities like the pool or gym

the fitness center never had more than one person in it but we saw it and the pool in use

my kids room above us, the shower didn t drain, and our toilet overflowed/ backed up and flooded the

friendly front desk kate nice location easy parking.

plenty of parking, good heat specially during rough winter and snow and location is close to the downtown

cable was not working after the room service

staff bedding breakfast. bar pool the grounds

room was comfortable, good size, coffee pot in room, fridge, free wifi breakfast available for purchase in the

in the gym 3 machines were not functioning

even though we only stayed overnight, my kids and i spent the whole time swimming

indoor/outdoor pool option. clean rooms, down the road from adventureland !!

kids was so happy be in this place , they and me, deserve good time together, in some places like

the location the room was beautiful and parking convenient

they also have a pool

new bedding. updated room. nice staff. allowed late check out.

seemed a little ghetto in the parking lot, people were outside doing lawd knows what and standing by the doors smoking

gym was close

location, staff, fast internet, breakfast, newspaper and having a gym.

was non existent the gym was a bad joke the pool was closed and i was there in july the rooms are run down i had to

gym was small not a lot of equipment

when traveling with kids, having a pool is a make or break decision

no real breakfast in the morning.

happy with service, room-size, cleanliness, comfort and the pool area with hot-tub as well as the dining space and lounge we enjoyed very much

top notch complimentary buffet breakfast and buffet dinners

ds and adults)

the kitchen facilities were ok, but not as good as i thought.

had a kitchen but i never got the materials needed to cook nor was i able to participate in the breakfast

breakfast was great

excellent choices and the breakfast area was well maintained ans always stocked well

the continental breakfast was very nice

breakfast not stocked or replenished well.

the breakfast was incredible value

excellent gym

the food at the bar bistro was just average.

i k ikeda that they had a self laundry and that they dryer sheets and laundry soap were

hotel employees at the bar front desk and the team at the front desk

room was nice and the bar area was a nice little thing to do to get out of the room for a

the wifi worked well, and the bathroom was in good working order

breakfast. attendant was super capable and charming.

that we could use the gym.

the wifi worked very well, which was indispensable for getting some work done

really nothing bad to say about this hotel besides not having a variety selection on breakfast, but overall

it has a gym and pool are nice breakfast to room are ok but a bit to small for a family size of

next to a lot of stores. easy access to the highway. love that they had a pool and a gym.

the breakfast was lacking a bit in options.

ok though a little crowded didn't get welcome snack bag but were to tired to make a fuss pool and gym ok but didn't have time to use

free breakfast

somewhat dated, but that adds to the charm. no restaurant and the gym was closed.

the gym facility is in the basement, machines not working

the basement gym is large but there were no free weights, just an old universal machine that did not work

local maps for golf,, parks excellent resturants stop sending them off the island, parking lot needs a lot of help

i was surprised not many guests used their gym and sauna

hotel & spa has become my home away from home

spa was excellent

kids totally love the fact we can finally use the swimming pool

if you happen to go to the bar and get alex as a bartender, you just hit the jackpot - he’s great

great for an adult weekend away from the kids

liked that i was able to check in early and that there was such a late check out time the following day

the gym is getting better slightly. still needs updating for sure.

they did not have any of the room information such as tv guide, room service etc

my kids went without baths during our 3 night stay

request pool towels, even after maintenance took all dirty ones she didn t replace knowing kids were in pool

pool very nice and loved fire pit

the hotel bar and the layout of the room.

fitness room and pool were excellent

nice pool, nicely designed room, great cafe near the lobby.

am so tired of booking hotels based on a pool and then when i arrive the pool is broken

and as if the kids don’t spend enough time in the water we got to use the hotel pool too which is tiny, but nice

spacious room they actually serve you breakfast not just bagels and cereal

they offered local breakfast ideas when we asked for suggestions

exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there isn’t anything that i think they need to improve

room was dirty, the carpet was coming up in the room and kids kept tripping on it

breakfast is great. wish the pool was operational and the gym needs a refresh

they did provide free breakfast however we were unable to enjoy due to kids sleeping in late

the battery of clock in pool area was dead.

the room was clean and the breakfast was an added bonus since we were tight on time

clean rooms and indoor pool

i really wanted to get in the pool but it was out of order

oh, and the gym was not what i would have expected from such a large hotel

we loved the pool.

pool and gym a bit dated

as soon as i arrived they checked me right in and also the free parking

room was nice, there was a restaurant attached to it which made it convenient for breakfast and other meals

not breakfast

we didn't have breakfast on site but there were also a few chain breakfast places on the same street if people

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very good place for shopping

i loved the small gym it was good to use some equipment again

to the corona virus, i decided to book a suite here so that my daughter and i can lounge by the pool

room had high ceilings, beautiful kitchen

loved the setting of the rooms most of all that it had a mini kitchen on it with things i needed to

had a suite that had a terrace that leads to the pool

in this time of covid having a kitchen was very helpful

shower had no bar to hang onto and was a little slippery. pipes made noise at night

parking lot was bigger than we expected, the place has a classy vintage

it was quiet and clean with parking on site.

great parking

wifi was non existent

the gym is just for cardio

very relaxing get away excellent job laundry, more than enough blankets, pillows, towels, very clean - what a wonderful hotel and staff

clean , spacious, great breakfast, super cool staff , awesome heated pool , great gym

i liked everything, including the breakfast buffet.

the pool temperature

-lots of hotel guests seemed to enjoy the open reception and tables to watch football, be with kids, do some work

one of the elevators was not functioning and the resident kids were riding the only functional elevator a lot, so it was a long wait for us from the 5th

sounded like maybe kids jumping

kids running in the hallways; dogs barking all night

-lots of hotel guests seemed to enjoy the open reception and tables to watch football, be with kids, do some work

due to covid-19 the breakfast was limited and the pool and fitness center were unavailable

a healthcare worker and requested late check out and without hesitation they accommodated my request extended check out time til 1pm

the breakfast was enjoyable with plenty of options

more than one occasion guest had to stand in line for over 15min waiting on food to come from the kitchen

liked everything including the complimentary breakfast and the complimentary coffee that was kept in the lobby

staff never mentioned there was a pool there was a gym,or were anything was just the one girl others were

bed confortable, studio space nicely organized, kitchen ok, breakfast very good

friendly staff, clean room, great breakfast, free parking.

broken equipment in the gym no shower in the pool area. no jacuzzi

the kitchenette, clean roomy, provided breakfast.

everything was wonderful. comfy bed. immaculate room. loved the breakfast choices.

great gym

great location, breakfast staff and front desk staff were both great-friendly and super helpful

breakfast

bar hours should be extended if patrons are present

staff friendly and efficient. full kitchen.

cooking dinner, having a stove and refrigerator. pool area and a quiet space.

staff was very friendly, rooms clean and pool was open late!

i liked that hit had a kitchen very convenient & had dishes, cups & utensils.

parking on property, continental breakfast, well maintained rooms .

the kitchen was fully stocked with plates, utensils, pots, coffee, cups, stovetop, etc

rooms are beautiful, they were very fair about pool time

beds were not very firm-were only suitable for kids

would be nice to have an arcade for the kids :)

real, fresh food at breakfast

the gym was great - maybe a couple of mats and spray bottles for cleanliness

kids on the floor above jumped off the bed repeatedly, despite telling hotel management immediately

parents also had no respect either yelling at the kids

i purposely booked for the free breakfast and pool

it was quiet and clean. staff were very friendly and helpful. good selection for breakfast.

free breakfast was plentiful

the room clean the breakfast is good

great breakfast selection, pool and gym are very clean

and enjoyed the gym and all day coffee and tea

gym was nice and clean pool area was clean

parking, neatness, fitness center was adequate, but not great

breakfast was very good, bed was comfortable, staff was friendly and very accommodating.

didn't really care for the breakfast only because i don't eat red meat and wish that they had alternatives like turkey bacon

breakfast was a treat (i may just drop by every day

no fitness center

pool was a little outdated (best i've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants (+)enjoyed everything about it especially the pool and how the light above changed colors (+) my friend and i didn t use the gym or pool this trip but it s always wonderful (-)the pool was on the small size but adequate. (-)pool was closed. and 2 full size vs qurens seemed odd (-)pool closes early 7pm (-)wish they had something in room stating where pool, gym and patio were, (-)pool openings (-)not access outside lounge chairs off the indoor pool/door was locked

valet parking was excellent and located in front of the hotel, very helpful to grab a few forgotten items

definitely book your spa appointments ahead of time that is no pop in service :-)

the bar food was delicious and the drinks were perfectly balanced

was great, the bar man, german, was an excellent chap

the pool wasn’t heated! lol but it was a great place!

dinner - breakfast excellent service amenities pool pleasantly furnished

the bar area was closed during the day on weekends

swimming pool and gym

great gym and pool. convenient laundry room. useful shuttle service

hich is $25 per person for

bathroom and on the mirrors there were no dried smudges after cleaning, a beautiful lobby, a nice pool, a 24-hour buffet where you can eat well at night, very friendly and polite staff , very good

that the pool is only open until 8pm

patron at the bar was extremely loud and annoying

breakfast was great. kevin was very friendly and welcoming as soon as we sat down.

we had breakfast included in our stay and it was very good

the bar is fun and has games which isn't totally a selling point

pool hours are from 9-5 on the weekends, and it have a bar and the restaurant

lot of teenage kids running around the property with no supervision

breakfast buffet was great, the property is a beautiful old mansion.

love how active this hotel was and how people were playing in the casino all night

casino

need better security especially outside in parking lot and outside entrance.

i didn't like the room service because the food was cold

bar and restaurant were great

the breakfast was a bite more extravagant than was anticipated as well considering the great price

and not when i'm leaning over a still frozen bathtub after having just come back from the gym

to much young kids being

swimming pool not available. coffee in rooms was very poor quality.

it was very uncomfortable since i was travelling with kids

check in was very easy. breakfast was good. all employees were polite.

breakfast is your choice of what you want to eat,scrambled eggs fried potatoes, sausages, waffles,

that works there are so helpful the breakfast is great and the staff that comes and cleans the room is

convenient. great breakfast.

nice pool but not heated in august... ice cold water... sad for the kids

the staff, location, breakfast, parking

great room, great to stay with kids, and breakfast excellent

the price for breakfast included, the beautiful and clean room was fair

great breakfast, very clean, near shopping center, fitness room

the breakfast was extremely well done and delicious with a very nice variety

breakfast was very. nice to have shuttle service to jfk

the shuttle driver was very nice and drove us into town to eat

airport shuttle available

adequate towels airport shuttle was probably the best kept secret of the hotel

everything. especially the breakfast

the strong odor of chlorine in the gym from the adjacent pool room.

i was traveling solo! they didn't have room service for breakfast.

beautiful gym!

room service was good and staff demonstrated attention to details

did not like how the wifi did not work/reach our room

the room service was wonderful nice and hot and fresh

called down for room service, fresh hot coffee and they brought coffee maker packets up, and no water

was a broken ceiling tile and light fixture lying on the floor on my hallway, plus room service trays/remainders left in the hallway

room service was very courteous and so was the server who brought our food

there was even a spa and a transport agency within hotel premises

breakfast, no coffee machine and mini bar in the room, room service menu

the room service menu was very limited with regard to food

my spa appointment got mixed up but it was sorted out.

the hotel was in low occupancy, but i was lodged at the first level above the parking lot

enjoyed both the cocktail hour and continental breakfast

breakfast.

gym needs improvement and they badly need to improve upon breakfast

breakfast is mostly fast food, carbs and sugar

breakfast was 7.out of 10...not much more than carbs.

no hot breakfast, no pool, but you can't have everything and the price is great

only the bar food was available at the bar lounge

the bar menu is good and tasty

had the gangster feel white decor and a bar and restaurant on sight near were we travel frequently i would come back again in a

the receptionist to the cleaners and bar and waitstaff was excellent

location to beach low pet fee

the arranged the shuttle to take me to the stanford hospital for my surgery

also a map of the shuttle stops would be nice

a restaurant or bar in the hotel would add a lot.

lovely helpful staff. since i didn't have a car, their shuttle service was a terrific bonus.

the bar wasn't open.

the complimentary breakfast ending at 9am was too early.

options from nearby restaurants, ideal location, starbucks coffee available to order, full kitchen

entire point of my stay was to have a relaxing night away from home and to have a swim but the pool was closed even though advertised as being open

very clean, nice room, great complimentary breakfast. convenient valet parking

add additional waffle maker, and more selections of breakfast choices would be good.

breakfast was not that great

great place to stay with all the little kids too!

even when my kids spoke

kids really enjoyed the breakfast; it was not overcrowded so they were able to take their time and

had a drink at the bar and the staff was very friendly and

the hotel, the room, the food, the staff, the spa and the pool

i was disconcerted to receive my room service breakfast oatmeal in a bowl with a large chip

it is 2017. the wifi should work.

tony at the restaurant is great rooms are spacious clean and the kids love the toilet functions

the restaurant is great, the pool

pool was small but well kept. same goes for the gym was very clean but small

in the mini-bar, they had forgotten to stock it

parking at facility, helpful staff, restaurant and bar on premises

got there later than i had planned on and wasn't able to utilize the pool and hot tub during this stay, hopefully next time

hotel, pool was super clean and the location is great, hotel is in the middle of

room service, overall look of hotel

the tv is huge and high quality. food from room service was amazing! we truly enjoyed our stay!

i thought that was unreasonable -- as was the expensive a la carte breakfast items the next day (we would have had breakfast if they were either free or at least half

pool was overrun with 15 kids at a birthday party

have stayed before and enjoyed the stay breakfast buffet worth it

gym and mezzanine were closed

the pool on the roof was amazing. live music was great in the lobby at night

the roof top pool is heated, so good to swim even in the colder months

i had my two kids with me and they enjoyed the beach view

they charge a $38 a night resort fee for the pool the gym and wifi which we did not use any

there was no room service available

jacuzzi did not work. pool area could be cleaner.

clean. incredible breakfast and customer service from the fritz desk to all workers.,

the pool was heated and the sauna was great

didn t like when i arrived there was a jewish meeting go ahead and there was kids playing football in hallway and outside the pool was closed was told there was breakfast when