wifi was so bad: 0,5 mb download speed

both beds had stains sheets, the clean bathroom had pubic hair on the new soap bar and on the toilet

breakfast was convienent

more cereal selections for breakfast as well as fresh fruit as an option.

was an unexpected charge to my credit card for something from the mini bar

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

loved the lobby and bar area, had lots of options

the gym was a little small

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

loose safety bar in bathroom

convenient access with free parking and good breakfast.

the friendly staff. the breakfast and the nestle coffee machine.

the rooms are small. so with kids withus it was little difficult to move around.

the complementary breakfast was very good

friendly and really helpful, bed is super comfortable, fairly good breakfast options, wifi is great

did not appreciate the inconsistency with the breakfast buffet one morning was full of options the next not so much

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

the staff was incredibly helpful, breakfast buffet was great

parking lot is difficult to navigate because of space, however, it is free, so for ny, it's

great gym and pool. convenient laundry room. useful shuttle service

great gym and pool. convenient laundry room. useful shuttle service

and the hot tub wasn't working at the time but the indoor pool was super relaxing

the bar area was closed during the day on weekends

the room was very clean, and the laundry facility was great—very useful as we had to stay for a few days

a lot of parking space, clean room, comfortable bed

room service is way too expensive

issue is not knowing handicap entry is in underground parking, there should be a sign at the main entrance parking

i also like that parking space is large and reliable

also i was told i had a harbor view room but i didn’t i had a loud street view i was upset breakfast wasn’t included with the price i paid for the room, if i wanted breakfast it was à la

late check out

friendly staff. early check in

held my kids hands

midnight i was woken up to what sounded like kids running up and down the hall being very loud

early check in

more varieties of breakfast

our room close to the laundry room, loud tv sounds all

i was made to pay $35+tax for early check in for 2

not provide laundry items, hairs stuck to bathroom vanity, no paper towels at kitchen area, and room had bugs

easy check in, hotel payment plan, shuttle service, free breakfast, iron and ironing board

we booked with breakfast an get voucher for the starbucks breakfast bar in hotel - perfect

the gym was clean and efficient

they have a 24hr laundry room

there is no room service unless you request a day before the actual service

super clean, great room service and super comfortable beds

the gym was available for free

breakfast amazing, staff very friendly, very clean , and family environment

room and breakfast

clean and the breakfast was great

only bagels were served at breakfast, no toast/bread option available

very very nice hotel and staff. hate we had to miss breakfast

excellent breakfast! good selection. even the coffee was good. very friendly staff.

front desk, shuttle bus driver and people in cafeteria are very kind and willing to help

the free shuttle to and from lga is also a fabulous perk

the shuttle service to the airport was great and there is a train from hotel to time square

the free shuttle to the airport.

location and gym

nice gym

location and cleanliness and shuttle service to airport

stopped into the bar, the gentleman jumped up from eating to welcome us

parking lot is shared with laundry mat

parking

parking difficult with laundry patrons taking many spaces

parking was a bit of a challenge especially at night!

in a sketchy area attached to a laundry mat wasn t sure if i was in the right place

i had my 5 month old baby and two other kids had to walk about 15 minutes from the parking to the hotel

good location for la guardia airport and free shuttle was a bonus

he was quite unwelcoming and gave i & my 2 kids a single bed room at the far corner while double beds were empty

not near 7th train and needs a free shuttle

i was especially impressed with the bathroom and the spa like shower

cleanliness, friendly staff, yummy breakfast

gym was very handy, also clean

bar was closed and the breakfast was bite sized frozen then microwaved food

restaurant and bar facility closed on a sunday

there is a gym and outdoor patio to view nyc skyline

very large rooms and free airport shuttle to

the shuttle that took us to airport!!!

the shuttle driver was awesome, and most of the staff was very friendly and helpful

great location. staff was awesome. room service was extra nice!!!!!

and the worker there are negative people and they were bothering me and my kids

comfortable room, great location. shout out to the shuttle driver too!

the airport shuttle to/from lga was very convenient

comfortable rooms and rooftop bar and 24h gym

location of the hotel was very convenient to la guardia airport and we appreciated having a shuttle pick us up when we arrived after a long flight

wonderful area full of many restaurants and shuttle to airport

perfect location, convenient shuttle bus, nice staff

its location, the staff, and the breakfast. all top notch.

khan (gm) kitchen worker anisur, karim everybody was nice

have to buy at lobby bar for over $3

no room service until requested

it also had a complete kitchen, stove, fridge, microwave

location, the staff, no resort fees, basic breakfast but met our requirements

everything was great my kitchen was spotless staff was very friendly

how can we forget to praise the mouth watering morning breakfast

room; room not protected from loud airplanes noise coming from laguardia airport the woman in the kitchen is very very bad; staff at the front desk speek a rough english; women who do the room

the whole hotel was clean, down to the pool and gym areas

the pool had a film over the water

bar in lobby with excellent bartender (amir)

the pools and gym is available if you request it

everything was wonderful. comfy bed. immaculate room. loved the breakfast choices.

it’s expensive, the pool is dirty and the laundry room

kitchen

suites queens bet ,the bar ,fitness and pool

kitchen area was tired and let down the overall impression of the room, but was not an issue

i smelled something in the self laundry room.

breakfast is ok for me but could be better in terms of the quality of products

kitchen was sufficiently stocked with utensils and appliances

the staff were super helpful in the kitchen area

small gym but totally fine, and great breakfast

i called to the front desk to ask for a blanket at 8:20pm when the kids were going to bed, and had to leave a recording because no one picked up

the patio bar was in particular a lovely place to have a drink

definitely book your spa appointments ahead of time that is no pop in service :-)

there was also plenty of parking for my car

gym too small not a lot of equipment

even the parking attendants where super friendly and helpful

the breakfast bar was out juices and other items

m, pool, outdoor sitting space) but generally it was a good stay

like there are no facilities

breakfast bar well stocked and food was good

my flight arrivaled at 10 am and i asked if we could do an early check in and they said that it would be fine

our kids were so disappointed

the kitchen was fully stocked with plates, utensils, pots, coffee, cups, stovetop, etc

would be nice to have an arcade for the kids :)

there was a lot of counter space in the kitchen area

rooms are beautiful, they were very fair about pool time

the front desk staff, kitchen and maintenance personnel were amazing

kitchen staff was not very friendly and hard to locate

the front desk personnel and the kitchen staff

lot doesn’t have enough space, breakfast was not what we expected but i’m sure is due to covid

kitchen staff was rude and full of attitude

the pool temperature

clean , spacious, great breakfast, super cool staff , awesome heated pool , great gym

i stayed on the 5th floor and the wifi was not consistent.

exceptional breakfast with so many options and non dairy options as well

you don't really get room service unless you ask but we were only there for a week we where good with out it just ask

called the receptionist to give me 30 minutes complimentary late check out and she said that she cannot and she offered that i pay $50 for one hour or $100 for

/pool and workout and sauna/small touches appreciated/ great gift store/laundry available/had forced

pool sauna gym hot tub

the pool was my favorite part

didn’t like the fact that we couldn’t get in the pool because they were having a kids party and t took over the whole pool

if i had to say something the shuttle driver was quite rude but it was 4

free shuttle to lga, cleanliness of room, and nice gym.

kids enjoyed seeing the planes landing and taking off

location to the airport ... convenience of bar and grill in main lobby...

free shuttle to lga. clean and comfortable room. nice gym.

it is very clean and the food is tasty, especially the breakfast.

breakfast- n/a location great

when i got there for breakfast i was told i needed a voucher

i needed an early check in and they did it !!!!!

we didn't have breakfast on site but there were also a few chain breakfast places on the same street if people

traveling with a kids can be expensive, so free breakfast, and the pool being open like advertised, would have been

breakfast but they cant help it covid doesnt allow alot of options

lovely breakfast spread. the hubby and kids wanted bacon but you can win em all

comfortable bed, no noise, helpful staff, free shuttle to airport.

hotel accommodated us with early check in and late check out

bar and restaurant are on the third floor attic space with no elevator and limited choices for

an hour in the pool with kids for towels

they also did a buffet breakfast with a roaring fireplace

the free continental breakfast was good

the front of the building and the lobby was pretty. they gave us early check in

fun to have a bar and pool table to relax at and the food was good too

convenient to airport, shuttle was on time and made an early flight easy!

clean and stylish room with everyting yoh need and free shuttle to airport

bar has great food as well and the free airport shuttle was clutch

i appreciated the quality of the furnishings and convenience of the bar and grill

rooms are very large and all have a patio that faces the pool

had a suite that had a terrace that leads to the pool

i was laying by the pool i decided to go for a dip and stepped on a metal bracket that was a part of the pool structure

big rooms. nice, spacious pool.

paid for a room with a patio and pool view but the room did not have a pool view rather the end unit near bushes and a hot and noisy

pet fee was not stated on web site $75

the kids enjoyed their stay

the fact that there is parking and the few staff i saw was very polite

- old gym equipment

no room service

gym

size of room and beds were small for a family of four with 2 teenage kids

we were a family disturbed by the family next doors in/out and loud kids playing in hall slamming doors

the little gym area and business room was a plus

breakfast was good kids were satisfied

late check out, and what i loved the most was that they stored our bags for us even after check out

breakfast was not what me and my family expected but it was ok

did not have breakfast

only one complain, fully supply with kitchen equipments except a boiler.

i would definitely stay there again:) also, free hot breakfast

from the staff, room cleanliness, exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there

exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there isn’t anything that i think they need to improve

breakfast was 16.99 a person the amount i paid should have included breakfast

very nice inside very accomodating staff enjoyed the fact they had a bar and breakfast

try to give my kids a bath and the stopper in the bathtub did not work

desk upon check out, the breakfast was overpriced for 10$ you get a tiny apple, a nitro grain bar (which has a wholesale cost of 40 cents), and dry/cold breakfast sandwich smaller than my palm

we were early so we used your wonderful pool and outside tables

pool very nice and loved fire pit

gym was nice. room had adequate space with appropriate amenities.

the fire pit in the back was nice and the bar but the rooms.

love the staff, the hotel, the bar/restaurant/lounge, room service and the the fact that they accepted my service

inhouse restaurant was a bar setting, we were carded at the door just to eat dinner and it was way to loud for the space

no food or room service in the entire hotel monday thru friday.

restaurant breakfast

the bar is also a restaurant and serves breakfast/lunch/dinner/snacks

the spa was also very nice

great spot for girls night with dinner, bar and spa

(drinks were amazing) we are looking forward to visiting again and using the spa services

the bar and restaurant are cute and lovely

kids totally love the fact we can finally use the swimming pool

hot tub and pool area could use a little updating.

room service took a long time to answer and the food was so-so

great lobby, nice gym and pool.

2)

staff at the pool and gym weren't friendly. seemed like they would rather we weren't there.

their shuttle service was the best

breakfast was always delicious and staff made sure area was clean and food replenished

there is also no free parking and the gym is closed

the staff is really accommodating and i love the fact that it has a gym.

nice breakfast assortment.

gym was clean and good breakfast that you can get to go

good location, nice and helpful staff, clean room, good breakfast

proximity to the airport- free shuttle- comfortable and very clean property

breakfast could have been better, the eggs were very runny, would to have liked more variety of

staff at the front desk, they allowed us late check out till 4pm