the wifi is extremely overpriced for longer trips

the bar was lovely altough we didn't eat here so i can't rate the food

the guy on the bar on the saturday evening had no change in his till

also could do with a better bar very limited on

queens are undergoing refurbishments with the restaurant and bar facilities but with minimal

good location, lovely room, bar and restaurant were great

wifi is a bit patchy - you have to sign in every day

main and irritating problem was the lack of wifi in the hotel rooms, above the bar; ok, the provider's equipment was malfunctioning but, for 6

no wifi in room

the food and atmosphere in the bar are just great, specially after a hard day's work

i didn t find the wifi too great.

wifi

the manager was quick to resolve the issue and issued us with a 50% refund and a discount on our bar bill

the breakfast was amazing!

they were very accommodating with early check in. the staff were friendly and very attentive

good wifi cover and nice breakfast plenty of variety

i guess i have a tale to tell my kids

bar and restaurant offered excellent food and beverages

i guess i have a tale to tell my kids (head to the negatives

a practical desk with sockets and good wifi allowed me to continue with work easily during my stay

the bed was comfy and excellent breakfast and very near to croydon centre

wifi connection was a lit.the temperamental.

and staff were excellent,my kid stayed here a copple of times and like it ,good breakfast and wifi is perfect ,nothing to complain about

the rooms was comfy and the breakfast was really good

i arrived there was one member of staff on reception/ bar who had been clearly left on her own and was rushed off her feet

we thought we would go swimming instead but learn that there was no swimming pool either

room was very clean, breakfast was brilliant

lots of kids running around in jim jams, but it was christmas after all!

left my sunglasses on the couch in the bar area and rushed to get my taxi

card

good service clean room yum breakfast

no breakfast

bed, tv, wifi, location

excellent breakfast and really friendly staff

smart hotel lobby, with lounge, bar and restaurant

costumer service, thank you rahem ;) good value for the money , good breakfast

parking, good access, rooms lovely and clean with a big comfy bed, wifi very good and staff were

they specialise in curry dishes for the room service which we re all delicious

wifi was down during our stay which had an impact on our night

the style and grandeur of the hotel and the free offsite parking

the air conditioning made the odd noise through the night that woke the kids up briefly

there were 2 sofa beds so both kids had their own bed

maybe it was a bit noisy from the bar when it's night. but it didn't affect my sleep.

also there is a nice bar and restaurant downstairs

breakfast was much better than standard hotel fare - delicious fresh and healthy food

late check out and late availability of breakfast

very handy m&s if you want to grab some food rather than use room service

the restaurant and bar area is buzzing,great food,finest drinks

really if i had one night,i didn't find it easy to sign in to wifi a bit complicated but then i'm farely new to smart phones

bar was quite noisy during the evening and the backround music was a bit overpowering at

wifi a bit flaky

i couldn't get on the wifi

easy check and great shower, clean and late check out too- 11am, which was much appreciated

kitchen excelllent, bathroom excellent, well appointed, lounge spacious

the kitchen and sitting room were an unexpected bonus

needed a rea towel in the kitchen....only the one thing i saw as a negative & it's trivial

u can buy food in m&s or tesco nearby), bathroom with shower, and a cosy sleeping room

the kitchen had everything you could think of, all very new

wifi could've been a little faster!

food - breakfast , dinner , bar snacks

amazing mini bar and snack

hotel, bar and restaurant had a lovely vibe

area is very pretty and the bar with hotel was very convenient

room service only suggested uber/deliveroo

though breakfast is available) and no room service

great location and car parking

parking was available

a hidden gem in london with a lounge area and small bar, and its own free parking a fabulous bonus

very accommodating and helpful staff, they were able to allow me a very early check in

spacious room, clean and comfortable, large bathroom lovely large towels with toiletories, good wifi, tv/dvd player in room - selection of dvd's available in the communial area to use

spacious room clean & comfotable large towels and lovely toletories good wifi tea/coffee available in havana bar other drinks, snacks and breakfast available at extra cost

the internet was down so no free wifi. apparently regional issue, not hotel specific

staff, free wifi

kids ate free which was brilliant

friendly and clean. great for kids

gym, pool, sauna. room immaculate, smart tv accessible

the spa was fab

the service was amazing the staff were very helpful and great for kids

good wifi

the breakfast was delightful, with so many delicious options to choose from

good price, better service. thank you for your kindness at the breakfast area.

they accepted our request for late check out

short stay, friendly staff, nice breakfast

wifi didn t quite reach the room

slow wifi

pub/restaurant/wine bar are all immaculately maintained and the location is extremely spacious

the tea and coffee was complimentary at first - glad i didn't drink it as it was part of the mini bar and would

also the wifi was very poor and kept cutting out

lovely walk in shower and bath. free room service for breakfast

great bar - great sleep - comfortable and clean

location, great bar breakfast was superb and the rooms had a very nice element of design and cleanliness

recommend the alma, train stop at the front door, lovely room, most comfortable bedding, room service fantastic, food enjoyable and staff very accommodating

no room service - kitchen closes too early

which feels like a luxury apartment, breakfast and dinner, the staff and i really enjoyed the pool and spa

great views. nice pool & gym. perfect service.

great views. nice pool & gym. perfect service.

and the concept overall it was a really nice take on modern london, location was perfect, we had late check out and was overall a great stay

tasty breakfast and the kids loved the rooftop pool

also the pool was lush me and my kids loved it

knocking and despite nobody answered she opened our door at 08:30 in the morning and woke my kids up

the steam room had a bit of a funny smell but the sauna and gym were lovely.

wifi was

rox 10:00) late check out

we were greeted with smiles and homemade cookies on arrival which was a lovely touch faultless breakfast with everything you need

g bug bear of mine when hotels cut corners) well equipted gym too which is a bonus

room is spotless -staff are very helpful and friendly -room service all round -local shops -bar in the hotel -easy check

breakfast area quite cool also , so breakfast went cold quickly

the wifi was faultless throughout our stay

ergency) for kids not comfortable, too soft, u shape. ac not working.

was really good, the kids loved the hot chocolates and hot breakfast

the snack bar was handy, and on-site parking

could have kept gym sauna open till 21:00 or later

only thing i didn't like is that there is no free parking facilities and that the pool in the spa was out of order

celebration for my 50th birthday we have stayed in many hotels in london and the rafayel hotel & spa is definitely worth a visit the shuttle service was fantastic nothing seemed too much for

had even phone to advise early check in

the room was spacious and comfortable, and overall we had a lovely stay

staff were fantastic and the spa / gym facilities topped it off

fact there’s was swimming lesson in the pool for the time i go there 3 till 7 plus the parent kids seating and walking around the spa

that the swimming pool had restriction hours for kids and they were not allowed to make noise

comfy bed, great breakfast

gym, pool, pool, location

car park reduced security, lost individuality after takeover, now becoming like a chain hotel, wifi difficult to access &

huge thanks to the receptionist who was so lovely and kind on friday night and who brought me room service

a little precarious but they did have a non slip mat & a bar to grab

the wifi is terrible

atmosphere in the bar area with delightful attentive staff

think couldbimprove on the bar area

very large bedroom with lovely view of the golf course

quiet set in a park, very clean, friendly staff, excellent breakfast, comfortable bed.

we also did the walk around the golf course and went into london, via coulsdon s

early check in was no problem, large comfortable room, good breakfast, easy to get to our

h00), but i think this was as a result of plumbing/building

of a struggle getting to tube with kids in tow

hotel claims to be close to london bridge, however with disabled people or kids it's quite a walk of 30 minutes through dull streets

was clean, check in was quick and easy, there is a bar to get refreshments, frequent buses from outside into central

the wifi signal was very weak in my room

was an iron and board available and microwave, which would be super helpful if you had small kids with you

we had trouble with wifi on our phone and they helped out

the gym is small. the hotel doesn t have a swimming pool.

facilities were excellent, room size was great, beds really comfy and a great choice for breakfast

very nice breakfast

room service was very prompt

priced and no flexibility with management when an early check in was requested

membership joining, early check in

food was good as i ordered room service and delivery was prompt and professional

it had a simple gym if you had energy left at the end of the day for a quick workout with plenty towels